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Transformation Phase 2.3
October 25, 2016

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Create a Vision
1. Leverage our size and resources
2. Have a clear vision
3. Eliminate inefficiencies
4. Align priorities across the system
5. Create opportunities
1. A more efficient college
2. A more interconnected college
3. A more responsive college
4. A more aligned college
5. A more innovative college
6. A more successful student and graduate
Organizational Drivers Desired Future State
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The HCC Vision
HCC will be a leader in providing high quality,
innovative education leading to student success and
completion of workforce and academic programs.
We will be responsive to
community needs and drive economic development in
the communities we serve.
The Ultimate Student Experience
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C O M P E T E N C I E S
T R A N S F O R M A T I O N
V I S I O N
H C C
C O R E VA L U E S
M I S S I O N
A. Focus on one HCC and consistency
of quality experience across the
campuses, departments, and facilities
B. Foster an environment within the
institution as a compelling place to
work and learn
C. Employ analytic measures to assess
and guide performance excellence
I. STUDENT SUCCESS
A. Improve student preparedness,
readiness and alignment
B. Improve the student experience
C. Increase student completion
D. Ensure that instructional programs
prepare students for success in
current and future working
environments
II. ORGANIZATIONAL
STEWARDSHIP
A. Ensure that the strategic plan serves
as the basis for funding
B. Improve and streamline business
transactions and processes
C. Increase diversity, inclusion and
engagement throughout the
institution
III. PERFORMANCE
EXCELLENCE
A. Build a culture that champions
collaboration, creativity, and
innovation
B. Increase innovation in teaching and
learning
C. Expand the use of technology
throughout the institution
IV. INNOVATION
Focus
Foster
Employ
Improve
Increase
Ensure
Serve
Process
Engage
Build
Teach
Expand
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Focus on Strategy
Change Leadership
• Mobilization
• Governance processes
• Focus on strategy
Strategic Alignment
• Link to budgets
• Analytics feedback
• Learning and adjusting
Strategic Focus
• Strategic awareness
• Strategic readiness
• Strategic scorecards
Organizational Alignment
• Corporate role
• College synergies
• Shared service synergies
Translate Strategy
• Operational processes
• Continual improvement
• Execute plan
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Organizational Alignment – Divisional View
INSTRUCTION
STUDENT
SERVICES
FINANCE &
ADMINISTRATION
SUSTAINABILITY
LEGAL &
COMPLIANCE COMMUNICATION
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KIMBERLY BEATTY
VC for Instructional
Services
STEPHEN LEVEY
AVC for Instructional
Services
XXX
Dean Life & Natural
Science
XXX
*Dean Business
(COE, Northeast
College)
XXX
Dean
Mathematics
XXX
Dean English & Comm.
XXX
Dean Social &
Behavioral
Science
XXX
Dean Liberal Arts,
Humanities &
Education
XXX
Dir CoE
Virtual College
CATHERINE O’BRIEN
AVC for College
Readiness
XXX
Dean of College
Readiness
DAVID JOOST
Dir Adult Basic
Education
XXX
Dir P-16 Initiatives
MADELINE BURILLO
AVC for Technical
Education
XXX
Dean Continuing
Education
MATIAS GARZA
Dir Operations
DAWNICA JACKSON
Dir Marketing
XXX
Dir Perkins
Deans/Dir Centers of
Excellence
XXX
Exec Dir Curriculum &
Instructional
Assessment
XXX
Dir, Visual &
Performing Arts
XXX
Exec Dir Honors &
Weekend College
JUDY CANTWELL
Dir SACS &
Compliance
DAVID DIEHL
Dir Faculty Academy
CESAR MALDONADO
Chancellor
HOUSTON COMMUNITY COLLEGE BOARD OF TRUSTEES
VALERIE SIMPSON
Associate General
Counsel & Compliance
Officer
SANDRA GARCIA
Associate General
Counsel
ASHLEY SMITH
Acting General
Counsel
FREDERICA GUTHRIE
Communication Officer
REMMELE YOUNG
AVC Governmental
Relations
DAVID CROSS
Dir EEO/Compliance
GWEN DRUMGOOLE
Manager Risk
Management
XX
Manager Records
Retention
XXX
Dir HCC-TV
SHEILA BRIONES
Dir Community
Development
JOSEPH CONWAY
Dir Print & E-Media
Community Outreach
Senior Writer
Budget Analyst
INSTRUCTION) FINANCE)&)ADMIN)
LEGAL)&)COMPLIANCE) COMMUNICATION)SUSTAINABILITY)
JENNIFER HOLMES
Dir Entrep. Initiatives/
Community Relations
MAYA DURNOVO
Chief Entrepreneurial
Init. Officer
MARTHA OBURN
Exec Dir
Institutional Research
& Innovation
EDMUND HEROD
VC for Innovation,
Planning & Institutional
Analytics
CATHERINE LANDRY
Exec Dir Goldman
Sachs
(Grant funded)
JANICE JACQUES
Dir Grants
Development
MARIO HEREDIA
Dir Research Support
Services
GIGI DO
Exec Dir
International Initiatives
Planning & Budget Procurement
Financial Aid
TERI ZAMORA
VC for Financial &
Administrative Services
WILLIAM CARTER
VC Information
Technology
Information
Technology
JANET MAY
Chief Human
Resource Officer
Human Resources
CHARLES SMITH
Chief Facilities Officer
Facilities
KARLA BENDER
Controller
ROGELIO
ANASAGASTI
Exec Dir Procurement
GREG CUNNINGHAM
Chief HCC Police
Police
RON DEFALCO
Treasurer
Treasury Operations
JOELLEN SOUCIER
Exec Dir Financial Aid
XXX
Exec Dir Libraries
Corrections
Apprenticeships
Center for Health
Science Professions
XXX
Exec Dir
Success & Completion
IRENE PORCARELLO
Interim VC for Student
Services
RUDY SOLIZ
Interim President SE
College
College Operations Student Services
XXX
Dir CoE
Material Science
XXX
Dir CoE
Logistics
MARGARET FORD-
FISHER
President NE College
College Operations Student Services
ZACHARY HODGES
President NW College
College
Operations
Student Services
XXX
Dir CoE
Engineering
XXX
Dir CoE
Media Arts &
Technology
XXX
Dean CoE
Global Energy
Institute
XXX
Dir CoE
Public Safety Institute
XXX
CoE
*Transportation
WILLIAM HARMON
President Central
College
College Operations Student Services
PHILLIP NICOTERA
President Coleman
College
College Operations Student Services
XXX
Dean CoE
Health Sciences
XXX
Dir CoE
Consumer Arts
Sciences
XXX
Dir CoE
Construction
XXX
*CoE
Aviation
CHERYL STERLING
AVC, Student Success
PARVIN
BAGHERPOUR
AVC International
Student Services
XXX
Exec Dir Student
Learning & Support
District Student
Services
Instructional Learning
Support
District International
Student Services
FENA GARZA
President SW
College
College Operations Student Services
XXX
Dir CoE
Adv Manufacturing
XXX
Dir CoE
Digital & Info
Technology
XXX
** CoE
Robotics
New/)Repurposed)posi?on)
Change)in)Repor?ng)Structure)
STUDENT)SERVICES)
Created Nov/Dec 2015
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Student
Svc
Fin &
Admin
Gen
Counsel
Planning &
IE
Com &
Marketing
Instruction
Organizational Alignment – Functional View
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Value Zone
(delivery)
Empowerment Zone
(resource mgmt)
Strategy

• Academic Standards
• Collaboration
• Student Success
• Educated Workforce
• Culture of Trust
• Innovation
• Passion
• Accountability
• Student Commitment
• Consistency
Core Values
The HCC Way – Our Cultural Core
• Deliver High Quality Work
• Accept Responsibility
• Serve Our Stakeholders
• Support Organizational Goals
• Drive Continuous Improvement
• Act with Integrity
• Think Critically
• Manage Change
• Communicate Effectively
Core Behaviors
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Student Services Redesign Criteria
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A. Be aligned with the strategic plan.
B. Improve student satisfaction.
C. Empower delegation to the Value Zone.
D. Right size span of management
E. Improve communications.
F. Reduce process (cycle) time.
The new structure should:

Matching Structure to Strategy
Basic Structures
Functional
• Undifferentiated market
• Scale of expertise
• Long life cycles
• Common standards
Geographical
• Service on site
• Appear local
• Geographic market
• Low transport cost
Process
• Potential for change
• Need for reduced cycle
• Strong alt to functional
• Reduced costs
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Matching Structure to Strategy
Basic Structures
Functional
• Undifferentiated market
• Scale of expertise
• Long life cycles
• Common standards
Geographical
• Service on site
• Appear local
• Geographic market
• Low transport cost
Process
• Potential for change
• Need for reduced cycle
• Strong alt to functional
• Reduced costs
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Matching Structure to Strategy
Basic Structures
Functional
• Undifferentiated market
• Scale of expertise
• Long life cycles
• Common standards
Geographical
• Service on site
• Appear local
• Geographic market
• Low transport cost
Process
• Potential for change
• Need for reduced cycle
• Strong alt to functional
• Reduced costs
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Reinforcing lateral constructs are key to hybrid structure

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Abandoned Calls
0
10
20
30
40
50
60
January
February
March
April
May
June
July
August
September
October
November
December
January
February
March
April
May
June
July
August
September
October
November
December
January
February
March
April
May
June
July
August
2014 2015 2016
PERCENTAGE
Abandoned Calls
56,400 in 2014Q1
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Call Center Dashboard - Financial Aid
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Houston Community College
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