19. Monitoring and Problem ManagementA large Healthcare Production Company was producing code deployments during the business day causing outages. There was no documentation surrounding the application policies, procedures, maintenance or service level management. Many other issues existed , problems and incidents were not tracked in a consistent manor and there was a lack of infrastructure redundancy/failover, creating many single points of failure during and after core business hours. LiquidHub was brought in to lead a Application Infrastructure transformational project that included the formulation and implementation of a policies and procedures to address these enterprise vulnerabilities. Current state application portfolios were assessed and a strategy and framework were created. Deliverables included change management, documentation, policies, procedures, operations control and proactive problem management. The efforts led to significant stabilization including Business Outages Decreased by 80% in 1 year, Audit Compliant Policies Implemented Including Problem Management and Change Control 24x7 Operations monitoring to address issues as they occur, and active clustering for 99.999% uptime. Related Service Offerings Enterprise Applications Infrastructure / Strategy Analyze, formulate, build and operate an effective IT change and problem management strategy and business value. Create required cross-functional teams to inform and enforce overall strategy. Application Tools Rationalization Track, research, enable existing and emerging patterns for application development, integration, and deployment. Leverage internal system components and strategic vendor partnerships to balance risk, cost, and time to market. ITIL Based Standard Polices and Procedures Undertake selection, services design, development, and deployment along several areas including Run Books, Developers and Architecture Guidelines and related service components. About LiquidHub LiquidHub is a technology consultancy and business systems integrator delivering strategy, integration, collaboration and data solutions within the context of Enterprise and Service Oriented Architectures. We partner with clients in life sciences, pharmaceutical, healthcare, insurance, financial services, and other key industries to deliver unique and robust technology solutions. For more information, please visit our website at www.liquidhub.com.