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5 PARADOXES
5 PARADOXES
EASY AND FAMILIAR & RADICALLY NEW
GET MORE INVOLVEMENT BY USING
LESS TIME.
THE MORE STORIES YOU COLLECT -
THE EASIER IT IS TO FIND THE CORE
1
2
3
THE BEST WAY TO LISTEN TO
EVERYONE IS TO LISTEN TO TEAMS
INSTEAD OF INDIVIDUALS
4
5
ALL TALKING AT THE SAME TIME IN
SILENCE
5 PARADOXES
1. Easy and familiar & radically new
PARADOX 1
• No training needed for the participants
• Feels like using social media tools
• Brings currents skills into a new, work context
• Easy to access with one click
REAL offers endless amount of possibilities for facilitation, dialogue
processes, co-creation, process design, events, …
It brings the best practices of social media to organizational development
context to enhance transformation and learning.
“
PARADOX 1
• 5 design principles
1. Simplicity
2. Noiseless
3. Interventive / storytelling approach
4. Workflow-based
5. Contextual
The power of REAL is in this paradox: with familiar practices you are able to
create radical new practices for dialogical transformations, participatory
design processes, empowering and engaging processes. Complex issues
can be done easily and quickly.
“
PARADOX 1
• Examples of simplicity
• No login, installation, navigation - 2 click feedback
• Showing only pages needed
• Showing only containers needed
• Facilitator-led: making participation easy
• admin: drag and drop
Keep the simplicity on your mind in everything you do. Your customers and
colleagues will love it. You can see it in participants’ activity: participation rate
will be much higher when the granularity of tasks is small enough.
“
2. Get more involvement by using less time
PARADOX 2
Traditional
New
• 10 participant
• Participation: Meetings: 1-4 hours
• Lenghth: 6 months
• 1000 participant
• Participation: 1-10 minutes
• Lenghth: 4 months
PARADOX 2
• better decisions
• unseen engagement
• more people involved quickly and with less resources
• change and new practices implemented in an effective way
• an agile participatory culture for your organization
The earlier you get everyone involved, the better the results are. You can
easily invite everyone to the process. Involvement can happen in several
phases based on team activities throughout the organisation and / or through
individual participation.
“
3. The more stories you collect 

- the easier it is to find the core
PARADOX 3
• From surveys to dialogue
• Team approach
• Organization structure in use: algorithm and filtering
• 10 000 + user in the same discussion
• Word clouds and word trees
• Sense-making in collaborative use
PARADOX 2
• You can do it F2F, virtually, at the same time of during short
period of time. All options and combinations are covered
• Liking or rating stories helps in priorization
• Cross-pollunation between teams, locations, business unit
We believe in a dialogue-driven and collaborative way of working.
We’ve learned that engagement is co-created through involvement and
participation.
“
4. All talking at the same time in silence
PARADOX 4
• Working in small groups is effective and fun
• Presentations of group work don´t work
• Facilitation methods like World cafe, Gallery walk
and similar methods are good, but difficult to
document
• Collaborative documentation
• Structured dialogues
PARADOX 2
• Huge amount of energy is created in a short time
• Participants feel heard and appreciated
• Level of engagement has changed dramatically
• Ideas are developed forward
• Work of the management is much easier
• Customers will feel the difference immediately
• The earlier you get everyone involved, the better the results are. You can
easily invite everyone to the process. Involvement can happen in several
phases based on team activities throughout the organisation and / or through
individual participation.
“
5. The best way to listen to everyone is

to listen to teams instead of individuals
PARADOX 5
• High participation rate
• Everyone has a strong feeling being heard
• Every team would like to be seen as a good and
productive team
• Stories told and answers documented are constructive
• Co-creation: The process is not one time, one way,
anonymous, but a dialogue with the team name and team
members, it keeps everyone awake

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Disrupting consulting with 5 paradoxes | Ilkka Mäkitalo

  • 2. 5 PARADOXES EASY AND FAMILIAR & RADICALLY NEW GET MORE INVOLVEMENT BY USING LESS TIME. THE MORE STORIES YOU COLLECT - THE EASIER IT IS TO FIND THE CORE 1 2 3 THE BEST WAY TO LISTEN TO EVERYONE IS TO LISTEN TO TEAMS INSTEAD OF INDIVIDUALS 4 5 ALL TALKING AT THE SAME TIME IN SILENCE 5 PARADOXES
  • 3. 1. Easy and familiar & radically new PARADOX 1 • No training needed for the participants • Feels like using social media tools • Brings currents skills into a new, work context • Easy to access with one click REAL offers endless amount of possibilities for facilitation, dialogue processes, co-creation, process design, events, … It brings the best practices of social media to organizational development context to enhance transformation and learning. “
  • 4. PARADOX 1 • 5 design principles 1. Simplicity 2. Noiseless 3. Interventive / storytelling approach 4. Workflow-based 5. Contextual The power of REAL is in this paradox: with familiar practices you are able to create radical new practices for dialogical transformations, participatory design processes, empowering and engaging processes. Complex issues can be done easily and quickly. “
  • 5. PARADOX 1 • Examples of simplicity • No login, installation, navigation - 2 click feedback • Showing only pages needed • Showing only containers needed • Facilitator-led: making participation easy • admin: drag and drop Keep the simplicity on your mind in everything you do. Your customers and colleagues will love it. You can see it in participants’ activity: participation rate will be much higher when the granularity of tasks is small enough. “
  • 6. 2. Get more involvement by using less time PARADOX 2 Traditional New • 10 participant • Participation: Meetings: 1-4 hours • Lenghth: 6 months • 1000 participant • Participation: 1-10 minutes • Lenghth: 4 months
  • 7. PARADOX 2 • better decisions • unseen engagement • more people involved quickly and with less resources • change and new practices implemented in an effective way • an agile participatory culture for your organization The earlier you get everyone involved, the better the results are. You can easily invite everyone to the process. Involvement can happen in several phases based on team activities throughout the organisation and / or through individual participation. “
  • 8. 3. The more stories you collect 
 - the easier it is to find the core PARADOX 3 • From surveys to dialogue • Team approach • Organization structure in use: algorithm and filtering • 10 000 + user in the same discussion • Word clouds and word trees • Sense-making in collaborative use
  • 9. PARADOX 2 • You can do it F2F, virtually, at the same time of during short period of time. All options and combinations are covered • Liking or rating stories helps in priorization • Cross-pollunation between teams, locations, business unit We believe in a dialogue-driven and collaborative way of working. We’ve learned that engagement is co-created through involvement and participation. “
  • 10. 4. All talking at the same time in silence PARADOX 4 • Working in small groups is effective and fun • Presentations of group work don´t work • Facilitation methods like World cafe, Gallery walk and similar methods are good, but difficult to document • Collaborative documentation • Structured dialogues
  • 11. PARADOX 2 • Huge amount of energy is created in a short time • Participants feel heard and appreciated • Level of engagement has changed dramatically • Ideas are developed forward • Work of the management is much easier • Customers will feel the difference immediately • The earlier you get everyone involved, the better the results are. You can easily invite everyone to the process. Involvement can happen in several phases based on team activities throughout the organisation and / or through individual participation. “
  • 12. 5. The best way to listen to everyone is
 to listen to teams instead of individuals PARADOX 5 • High participation rate • Everyone has a strong feeling being heard • Every team would like to be seen as a good and productive team • Stories told and answers documented are constructive • Co-creation: The process is not one time, one way, anonymous, but a dialogue with the team name and team members, it keeps everyone awake