Track: IT Optimization and Service Management

1. © 2013 IBM Corporation
Nordic Pulse Comes to You 2013
IBM Monitoring and Event Management
Stuart Holliday, Worldwide Service Management Sales Leader
Hans Peder Thomsen, Consulting IT Specialist
[ 28th
and 29th
of May,
Lokomotivværkstedet ]

2. 2
Agenda
 New Technology
 IBM Tivoli Monitoring Solutions
 IBM Event Management and Business Service Management
 Nordic Customer Examples

3. 3
 Directly access trusted, multi-vendor data from any source
 Visualize trusted, multi-vendor data from any source
 Easily plug in or swap out multi-vendor tools
 Integrate multi-vendor tools at a fraction of time/cost
 Develop integrations once and reuse them many times
 Stop reworking integrations with every point release
 Leverage open services to speed multi-vendor integration
An open & flexible architecture designed to enable
simplified integration of multi-vendor tools for
improved visibility, control and automation.
VISIBILITY
CONTROL
AUTOMATIO
N
Linked Data OSLC Specifications
Registry Security Reporting
Administration Visualization
Open Services
IBM Jazz for Service Management

4. 4
Benefits of Jazz for Service management
For Clients:
 Ability to integrate applications by minimizing dependencies on proprietary API’s
 Identify KPI’s across their service environment thus improving business response
 Improve ROI by efficiently integrating your existing IT investments with higher reuse
For Business Partners:
 Ability to provide value added services instead of spending time on developing
integrations
 Increase solution footprint through simplified product extensions
For IBM:
 To be a value added contributor and help maximize the clients IT investments
 Enable a consistent and in-context client experience in a multi-vendor environment
4
“Jazz for Service Management and OSLC can reduce the integration costs of an
average project with 4 integrations by 33%, and the average time to develop an
integration by 75%, based on the principle that we can develop once, and reuse many
times.” -- Icaro
“DASH, your user interface service, is incredibly clean and efficient to use. It
was very intuitive and I’m excited for the future of dash boarding and
visualization.” -- UPMC

5. 5
5
Multi-vendor, Cloud Service Delivery without OSLC
Public Cloud
Private Cloud
VMware
Provisioning
VMware
Provisioning
EMC
Provisioning
EMC
Provisioning
Cisco
Provisioning
Cisco
Provisioning
In-house
Orchestration
In-house
Orchestration
Amazon Cloud
Orchestration
Amazon Cloud
Orchestration
External Billing
PayPalPayPal
Development
Open source
Development
Open source
Development
VisaVisa
AmExAmEx
BMC Service DeskBMC Service Desk
SalesOneSalesOne
Tivoli
Monitoring
Tivoli
Monitoring
HP Mercury
Monitoring
HP Mercury
Monitoring
CA Wiley
Monitoring
CA Wiley
Monitoring
API Integration Scenario:
• Total: 16 API Integrations
• 3 Orchestration to Billing
• 2 Orchestration to Public Cloud
• 3 Orchestration to Provisioning
• 1 Development to Orchestration
• 3 Orchestration to Monitoring
• 3 Monitoring to Service Desk
• 1 Service Desk to Fix Tracking
• Estimated: 2 Weeks per Integration
• 32 weeks total integration time
• Services $3,000/day or 15,000/week
• 1st
year integration cost = $480,000
• All tools upgraded once/year
• 2nd
year integration costs = $480,000
• 3rd
year integration cost = $480,00
• Total time
96 weeks
• Total costs
= $1,440,000
Open source
Fix Tracking
Open source
Fix Tracking
5) Fix tracking needs problem details from service
desk, & service desk needs status of fixes
5) Fix tracking needs problem details from service
desk, & service desk needs status of fixes
1) Orchestration needs to know what to provision
from Dev and needs to deploy monitoring
1) Orchestration needs to know what to provision
from Dev and needs to deploy monitoring
4) External billing needs usage
information from orchestration
4) External billing needs usage
information from orchestration
2) Provisioning tools & public clouds need to
be told what to provision by orchestration
2) Provisioning tools & public clouds need to
be told what to provision by orchestration
3) Service Desk needs health
information from monitoring
tools
3) Service Desk needs health
information from monitoring
tools
Point to Point API Integration
ISST validated estimates of man hours required to develop OSLC-wrappers for non-OSLC enabled 3rd
party tools.

6. 6
Multi-vendor, Cloud Service Delivery with OSLC
Public Cloud
Private Cloud
VMware
Provisioning
VMware
Provisioning
EMC
Provisioning
EMC
Provisioning
Cisco
Provisioning
Cisco
Provisioning
SmartCloud
Orchestration
SmartCloud
Orchestration
Amazon Cloud
Orchestration
Amazon Cloud
Orchestration
External Billing
PayPalPayPal
Development
Open source
Development
Open source
Development
VisaVisa
AmExAmEx
SmartCloud
ControlDesk
SmartCloud
ControlDesk
SmartCloud
Enterprise
SmartCloud
Enterprise
SmartCloud
Monitoring
SmartCloud
Monitoring
HP Mercury
Monitoring
HP Mercury
Monitoring
CA Wiley
Monitoring
CA Wiley
Monitoring
OSLC Integration Scenario:
• Each OSLC wrapper takes 2 weeks
• 10 custom OSLC-wrappers = 20 weeks
• 20 weeks @ $3k/day or $15k / week
• 1st
year integration cost = $300,000
• 2nd
year integration cost = $45,000
• 1 point revision per tool per year
• 1 Day to test * 15 tools
• 3rd
year integration cost = $45,000
• Total Time: 26 weeks
• Total Labor Costs:
= $390,000
• Total Time Savings 70 weeks
• Total Labor Savings
= $1,050,000
Rational Team
Concert
Rational Team
Concert
OSLC-Enabled
IBM or 3rd
party
OSLC-Enabled
IBM or 3rd
party
Tools without native
OSLC support
Tools without native
OSLC support
OSLC-wrapper
enabling one-to-many
ISST validated estimates of man hours required to develop OSLC-wrappers for non-OSLC enabled 3rd
party tools.
http://open-services.net

7. 8
8
Common Data Access, Common Visualization, Mashup Combinations
Data provider Toolkit (UI / OSLC)
ITM SC APM TBSM Omnibus
Data Provider Data Provider Data Provider Data Provider
Solution OOTB Views Customized Views for Clients
TPC
Data Provider
Widgets for Mobile
Impact
Data Provider
Purpose-built UIs

8. 9
DASH – OS dashboard
9

9. 10
Agenda
 New Technology
 IBM Tivoli Monitoring Solutions
 IBM Event Management and Business Service Management
 Nordic Customer Examples

10. 11
ITM , IBM SmartCloud APM and SmartCloud Monitoring Offerings
Traditional
Data Center
Private Cloud
(Self Service)
Public Cloud
Application
Owners
IT Ops
Cloud
Tenant
SmartCloud
Monitoring
IaaS - Manage Cloud
infrastructure
SmartCloud
Monitoring
Application Insight
SmartCloud Application
Performance Management
MSP
Tivoli
Monitoring
Manage Applications and
Infrastructure for Hybrid
environments
Develop apps and
manage workloads in
a cloud
Manage physical
Infrastructure
11

11. 12
IBM Infrastructure Management Dashboards for Servers
Features
Displays event count data for all
Managed System Groups (MSG)
and Managed System Names
(MSN) in ITM
Displays graphical
representation of specific
situation events
Displays selected key metric
data for OS's: Windows, Linux
and Unix
Integrated with ITM Role Based
Authorization Policies
Provides “Launch in context to
TEP” capability for viewing more
OS metric data
Data displayed can be different
per user depending on
authorization policies
12
This release of ITM introduces additional infrastructure components to support web-
based dashboards for infrastructure management, a linked data registry for cross-
product data integration, and enablement for granular role-based access policies.
Purpose
Complements the TEP
Intended for use primarily by “Operator” persona and secondarily by “SME” persona
Provides a modern Web-2.0 style UI for selected ITM data

12. 13
ITM User Interface Architecture
13

13. 14
ITM , IBM SmartCloud APM and SmartCloud Monitoring Offerings
Traditional
Data Center
Private Cloud
(Self Service)
Public Cloud
Application
Owners
IT Ops
Cloud
Tenant
SmartCloud
Monitoring
IaaS - Manage Cloud
infrastructure
SmartCloud
Monitoring
Application Insight
SmartCloud Application
Performance Management
MSP
Tivoli
Monitoring
Manage Applications and
Infrastructure for Hybrid
environments
Develop apps and
manage workloads in
a cloud
Manage physical
Infrastructure
14

14. 15
IBM SmartCloud Monitoring
Key benefits:
 Visibility into the cloud infrastructure
o Integrated “out-of-the-box” contextual views of health and performance in the
complete context of the virtual environment to include physical and virtual
servers, storage and network resources
o Receive real-time proactive & predictive alerts
o Side-by-side and historical data to identify problems quickly
Virtual environment management
o Out-of-the-box alerts, best practices, expert advice and workflows for detecting
performance problems and identifying their source
o Web 2.0 dashboards, operational workspaces and reports
 Capacity planning
o Predict physical and virtual resource capacity bottlenecks and trends
o Gain business agility by determining room for expansion
 Optimization
o Right-size virtual machines
o Policy-driven workload placement for performance and security optimization
IBM SmartCloud Monitoring is an infrastructure-as-a-service cloud monitoring tool,
providing scale, performance and availability monitoring of the cloud resources and the
virtual machines running within it. Enjoy real cost savings with cloud optimization and
automation, and resiliency from resource and workload analytics.

15. 16
Health Dashboards Capacity Assessments
Integrated Monitoring Capacity Planning
A single tool for all infrastructure management
Reports on the health
trends of cloud components
and workloads, powered by
Cognos.
Performance Analytics
for right-sizing of virtual
machines.
Integration with industry-
leading Tivoli service
management portfolio.
Policy-Based
optimization to put
workloads where they’ll
perform best, not just
where they’ll fit.
Health dashboards to
provide an instant,
consolidated glimpse into
cloud health.
Topology views of the key
interrelated components of
the cloud.
What-If capacity
planning scenarios.

16. 17
SCM for Holistic Capacity Analytics

17. 18
ITM , IBM SmartCloud APM and SmartCloud Monitoring Offerings
Traditional
Data Center
Private Cloud
(Self Service)
Public Cloud
Application
Owners
IT Ops
Cloud
Tenant
SmartCloud
Monitoring
IaaS - Manage Cloud
infrastructure
SmartCloud
Monitoring
Application Insight
SmartCloud Application
Performance Management
MSP
Tivoli
Monitoring
Manage Applications and
Infrastructure for Hybrid
environments
Develop apps and
manage workloads in
a cloud
Manage physical
Infrastructure
18

18. 19
Understand the
end-user experience
Follow changing
workloads
Mobile devices &
smart endpoints
Private, public &
hybrid clouds
Highly virtualized applications, storage
& networks
Discovery
Visibility into
application
resources
End User
Experience
Transaction
performance
monitoring to
ensure SLA
compliance
Transaction
Tracking
Rapid problem
isolation through
transaction
path analysis
Diagnostics
Domain-specific
operations tools
for diagnosis and
repair
Predictive
Analytics
Proactive
Management to
reduce outages &
improve business
performance
shared data & common services
See steps
across the cloud
Visibility, control and automation to intelligently manage critical applications in
cloud and hybrid environments.
What is Application Performance Management?
19
Visibility, control and automation to intelligently manage critical applications in cloud
and hybrid environments.

19. 20
New Application-Oriented Dashboards!
 Take guesswork out of application issues
with smart drill downs
 Easy to understand dashboards
 Quickly renders data
 Customizable with a wide variety of charts
and graphs and data sources
 Runs on smart devices
Dramatically simplified visibility into the application environment
20

20. 21
End User Monitoring
Ensure end user’s experience always meets their expectations
 See what your users are experiencing
 Identify problems before they affect SLAs:
• Real-User monitoring
• Robotics monitoring
 Continuously validate production system
performance
• Captures performance and availability data of actual
users for SLA reporting
 Monitors network traffic for HTTP(S) requests to the
web server
 Completely non-invasive, agentless monitoring
 If you have a problem, find out about it
before the customers complain
50% of problems found through
customer complaints to help desk!
50% of problems found through
customer complaints to help desk!
21

21. 22
 Unified, end-to-end transaction tracking
 Heterogeneous environments
– fully integrated across distributed and System z
 Start with agentless and add agents as needed!
Problem Isolation Through Transaction Tracking
• Support for asynchronous
transactions
• Extensible, modular
framework
• Integrated response time
and transaction tracking
22

22. 23
Diagnostics
Quickly identify the source of the failure within the component
 When the failing component has been
isolated, detailed performance and
availability metrics provided to SME to
troubleshoot
– Access to both Real-time and Historical
data within a single UI
 Access to key performance metrics for
each resource to quickly identify source
of failure
 Expert Help and Best Practice guidance
for optimum performance
23

23. 24
Business Value of Adopting Analytics
Predictive Outage
Avoidance
Ensure availability of
applications and services
 Use learning tools to
augment custom best
practices
 Leverage statistical
methods to maximize
predictive warning
 Improve problem
detection across IT silos
Predict
Faster Problem
Resolution
Find & correct problems faster
with tools that determine
actions required to resolve
issues
 Identify problems quicker
with insight to large
unstructured repositories
 Isolate problems quicker by
bringing relevant
unstructured data into
problem investigations
 Repair problems quicker
with the right details quickly
to hand.
Resolve
Optimized
Performance
Track, Optimize, and Predict
capacity and performance
needs over time
 Track capacity and
performance of applications
and services in classic and
cloud environments
Optimize resource
deployment with what-if and
best fit planning tools
 Escalate capacity and
performance problems
before they cause critical
failures
Perform
Improved Insight
Enhance visibility into systems
resource relationships while
increasing customer
satisfaction
 Determine what
resources are
interdependent to assess
impact of failures
 Gain insight into what is
important to your
customer
 Decrease customer
churn and acquisition
costs while increasing
customer retention and
satisfaction
Know
Automated Analytics helps lower IT Administration Costs:
 Performance and Capacity planning tools monitor appropriately and escalate, reducing
time consuming report browsing
 Learning tools reduce customization and best practices investment on initial deployment
 Log Analysis helps speed problem resolution to be able to do more with less

24. 26
ITM , IBM SmartCloud APM and SmartCloud Monitoring Offerings
Traditional
Data Center
Private Cloud
(Self Service)
Public Cloud
Application
Owners
IT Ops
Cloud
Tenant
SmartCloud
Monitoring
IaaS - Manage Cloud
infrastructure
SmartCloud
Monitoring
Application Insight
SmartCloud Application
Performance Management
MSP
Tivoli
Monitoring
Manage Applications and
Infrastructure for Hybrid
environments
Develop apps and
manage workloads in
a cloud
Manage physical
Infrastructure
26

25. 27
Your Workloads Today:
•Smaller & More Focused
•Numerous and geographically
distributed
•Dynamic & More Ephemeral
•Automatically Provisioned
The Challenge:
•Difficult & expensive to manage with
traditional tools
•Must be able to follow dynamic,
mobile workloads around
•Licenses must be based on a virtual
machine, and portable
Our Solution:
Midmarket Viable
•Competitively priced, concurrent licenses
•Easy to sell & deploy
•Low maintenance
•Rebrandable
Cloud Resonant – a solution for cloud consumers,
who don’t have control of the infrastructure, but still
want to monitor the health and performance of their
workloads
•Quickly understand if application problems or VM
issues are impacting user experience, so you can
rectify quickly
•Bottom-up monitoring, instead of top-down,
focused on consumers, not operations
•Real-time user experience monitoring for cloud
applications
•Ensure customer satisfaction
Innovative Monitoring Technology
•Extremely light-weight, with extremely desirable
TTV and TCO
•Multi-tenancy
•Elastic and self-optimizing
•Currently developing broader anomaly detection via
unstructured data analytics, maturation of alerting from
thresholds to base-lining and anomaly detection
Dynamic
workloads appear
rapidly, from
different
sources…
IBM SmartCloud Monitoring Application Insight

26. 28
Dashboard shows health of multiple business applications

27. 29
Slow Response Time for the Application

28. 30
Transaction Volume Over Time including Good, Slow, and Failed

29. 31
OS Shows High CPU Utilization and 1 Process Has High Usage
http://www.ibm.com/developerworks/servicemanagement/apm/sim/index.html

30. 32
Support Application Developers with enhanced
capabilities for deep dive diagnostics
IBM’s direction for APM products
Empower Application Owners with full visibility
into customer experience including mobile devices
Superior Analytics with Actionable Insights to
enable faster problem resolutions and predictive
outage avoidance
Simplify Solution Delivery with enhanced
approaches to try & buy easy solution deployment
Revolutionize the Cloud with new elastic scaling
architecture, designed for the cloud and hybrid
applications
1
2
3
4
5

31. 33
IBM Application Performance Diagnostics Lite
• Designed for portability
– Free downloadable tool (limitation: pre-production only)
– Can be deployed and providing valuable data in about 15 minutes
– Very lightweight, infrastructure-less architecture makes it usable in multiple use cases
• Use Cases
– Services engagement
 Identify root cause of performance issues for WAS and WebSphere Portal server
 Performance tuning
– Solution troubleshooting: Capture data from your solutions running in WAS and WebShere
Portal for root cause analysis
• Supported Middleware
– WebSphere Application Server v7.0+
– WebSphere Portal Server 6.1, 7.0, and 8.0
33

32. 34
Diagnostics tools to help optimize performance

33. 35
Diagnostics tools to help optimize performance
ITCAM for ADITCAM for AD
1. IBM APD Lite
– Pre-Production
– Developer tool
– Value in < 1 hour
– Key use cases
• Identify execution time and CPU time
for individual methods
• Collect and correlate contextual data,
such as the SQL query and execution
time
3. ITCAM for AD
– Best suited for production and
near production environments
– App support teams and IT Ops
– Key use cases
• App server health monitoring
• Automatically capture method level
trace information on slow running
transaction, even in production
• Memory leak diagnosis
• Lock analysis
• Reporting and analytics
APD LiteAPD Lite
Development Test Production

34. 36
Agenda
 New Technology
 IBM Tivoli Monitoring Solutions
 IBM Event Management and Business Service Management
 Nordic Customer Examples

35. 37
Netcool/Im
pact
Service-centric
Modeling, impact & RCA
BusinessBusiness
ServiceService
ManagementManagement
Consolidated OperationsConsolidated Operations
ManagementManagement
DomainDomain--Specific ManagementSpecific Management
Cross-domain Correlation,
Topology & Analytics
Dependency CollectionDependency Collection Event & Performance CollectionEvent & Performance Collection
NetworkApplication
System Mainframe
Security
Storage
Performance
Transaction
IBM Tivoli
Monitoring
Network Manager
NetView Z
Security Ops. Manager
TotalStorage Prod. Center
Perf. Analyzer, Proviso*
Comp. App. Mgr., Net. Assure*
Tivoli Netcool/OMNIbus & Analytics
TBSM, TNSQM
Enrichm
ent&
OperationalAutom
ation
Enrichm
ent&
OperationalAutom
ation
Leverage
externaldata,enrich
and
autom
ate
actions.
IBM CCMDB & any IBM & 3rd
Party discovery & data sources. IBM and 3rd
Party event source.
NetworkSystems SecurityApplications Voice Mainframe OtherStorage Business
Note: All layers are inclusive of distributed and mainframe.* Service Provider
Wireless
Netcool/Im
pact
Service-centric
Modeling, impact & RCA
BusinessBusiness
ServiceService
ManagementManagement
Consolidated OperationsConsolidated Operations
ManagementManagement
DomainDomain--Specific ManagementSpecific Management
Cross-domain Correlation,
Topology & Analytics
Dependency CollectionDependency Collection Event & Performance CollectionEvent & Performance Collection
NetworkApplication
System Mainframe
Security
Storage
Performance
Transaction
IBM Tivoli
Monitoring
Network Manager
NetView Z
Security Ops. Manager
TotalStorage Prod. Center
Perf. Analyzer, Proviso*
Comp. App. Mgr., Net. Assure*
Tivoli Netcool/OMNIbus & Analytics
TBSM, TNSQM
Enrichm
ent&
OperationalAutom
ation
Enrichm
ent&
OperationalAutom
ation
Leverage
externaldata,enrich
and
autom
ate
actions.
IBM CCMDB & any IBM & 3rd
Party discovery & data sources. IBM and 3rd
Party event source.
NetworkNetworkSystems SecuritySecurityApplicationsApplications VoiceVoice MainframeMainframe OtherOtherStorageStorage BusinessBusiness
Note: All layers are inclusive of distributed and mainframe.* Service Provider
Wireless
ReactiveReactive
Resource AlignedResource Aligned
SystemSystem
ProactiveProactive
Business AlignedBusiness Aligned
ServiceService
 Enable Service
Management through
Consolidation and
Integration
 Meet the needs of
businesses with
Quality, Scale, &
Total Service
Solutions
IBM Event and Business Service Management
SmartCloud Monitoring:
Monitoring, Performance and Capacity
management for Virtual Environments
SmartCloud Application Performance Management
Single solution with End to End, Transaction Tracking
and End User Oriented APM
IBM Tivoli Monitoring and ITCAM:
Monitoring and Performance management
for infrastructure and application middleware
Netcool OMNIbus and Impact:
Event management with filtering,
correlation and event enrichment
Tivoli Business Service Manager:
Real-time IT service visibility and
health indicators, and business KPI’s

36. 38
Physical
Plant
Transmission
Layer
Network
Layer
Application
Layer
SCMITMNetStorageServer
Probes &
Monitors
Other
Events
Service
Desk
CCMDB
Business Views Operator Views
Tivoli SUITE
 ITM/ITCAM
 SCM /SC APM
 TEP/TIP/DASH
 Impact
 TBSM
GatewaysSuite Integrations
IBM Netcool/OMNIbus – Event Management

37. 39
IBM Netcool/Impact – Event Enrichment and Automation
 Event Management
– Enrichment, Suppression,
Transformation
– Event Isolation and
Correlation
 Automation
– Creation of Tickets, Email, IM
– Local / Remote Command
Execution
– Run-book Automation
 Operational Support
– Visualizing operational Data
– SLO Reports
– Maintenance Mode Window
Enrich
Correlate Automate

38. 40
Pre Impact Enrichment

39. 41
Post Impact Enrichment

40. 42
Achieve End-to-End Process Visibility
Understand, monitor and explore the state of business operations
Business
Impacting Alerts
Notification of situations
that require response
External Information
Information affecting
business service performance
Process Metrics
Key Performance Indicators
for business services
Reports & Analyses
Understanding trends by
combining multiple KPI’s using
historical information
Collaboration
Share metrics and
models with teams
to resolve situations
Tivoli Business Service Management

41. 43
 Improved consumability:
– Custom dashboards
– Mobile Visualization (via smart devices and
tablet devices)
– Simplified, standardized data integration
 Ease of deployment via enabling:
– UI widget catalogs
– Self-service capabilities
– Configuration simplification
What’s New In Tivoli Business Service Manager
IBM Tivoli Business Service Manager
New

42. 44
44
IBM Solution Dashboard – Example: eDayTrader Application
Revenue (Impact Data Provider)
Drill Down
Configuration Details (TADDM)
Health and Performance Details
Drill Down

43. 45
Agenda
 New Technology
 IBM Tivoli Monitoring Solutions
 IBM Event Management and Business Service Management
 Nordic Customer Examples

44. 46
Case 1: Nordea Capital Market
Why an IBM solution?
• The Tivoli solution has enterprise maturity
and stability – it don’t loose any events
• Scalability and performance to handle more
than 1,000 servers on different platforms
without increasing overhead or staff
• Integration with other non-IBM solutions
• IBM capability to provide support 24 x 7
Challenges
The IT organization need to deliver high
availability and service on the critical
business application in Nordea Capital
Market, covering platforms, middleware,
network and applications all combined in a
consolidated view.
SOLUTION
IBM Solution:
• IBM Tivoli Monitoring for Windows, Unix
and Linux
• IBM Tivoli Monitoring for VE
• ITM Agent Builder to handle Nordea
specific applications
• IBM Tivoli Netcool/OMNIbus as focal point
with integration from 3rd party vendors
and Remedy service desk
Case Study

45. 47
Case 2: Øresundsbron
Why an IBM solution?
• Ability to proactively correct potential failures
• Reduced operational administration through
automated processes
• The IBM solution was based on standards and
was easy to implement to Øresundsbron’s
requirements
• One vendor with easy integration between
the different components
Challenges
Øresundsbron had to adapt their IT service to
match the business requirements. This
included improving service for user support
and improving availability of critical business
services without increasing IT staff
SOLUTION
IBM Solution:
• IBM Tivoli Monitoring of Windows and
Linux
• IBM Tivoli Composite Application Manager
for Microsoft Applications
• IBM SmartCloud Control Desk
• IBM Tivoli Netcool/OMNIbus
• IBM Tivoli Network Manager
Case Study

46. 48
Case 3: Solar
Why an IBM Solution?
• Support for ITIL processes
• One integrated solution
• Monitoring of services covering all
infrastructure components
• Provide dashboard to the business owners
of critical business services
• Fast and efficient implementation
Challenges
Solar was going to implement a new SAP
solution and needed an integrated solution
with service management, monitoring and
consolidated events management,
including a business service dashboard
SOLUTION
IBM Solution:
• IBM Tivoli Monitoring on AIX and Windows
• IBM Tivoli Composite Application Manager
for SAP, DB2 and Microsoft Applications
• IBM Tivoli Netcool/OMNIbus to consolidate
events
• IBM Tivoli Business Service Manager to
provide a Business Service Dashboard
• IBM SmartCloud Control Desk
Case Study

47. 49
Case 4: Danish Municipality (Kommune)
Why an IBM solution?
• Can reuse current Tivoli knowledge and
licenses, and purchase new SmartCloud
• Easy to implement the solution using IBM best
practices
• Can manage Tivoli solution using IBM services
and few internal resources
Challenges
The kommune had decided to out-source their
server farm and establish a new virtual
environment. Their existing Tivoli monitoring
solution had not been used efficient and they
wanted to make a new installation based on
newest SmartCloud releases.
SOLUTION
IBM Solution:
• IBM SmartCloud Monitoring for Windows
and VMware
• IBM SmartCloud APM Entry for Microsoft
Applications, Databases and Notes
• ITCAM for Transaction for user experience
Case Study