Businesses are increasingly turning to hybrid cloud solutions to reduce costs and enable more scalable and flexible business processes. A hybrid cloud is a seamless and transparent combination of public and private clouds that uses a highly virtualized, on-premise infrastructure and merges with public cloud resources to increase efficiency, scalability and dependability. This seamless integration also helps extend security, control and transparency to all IT assets and environments regardless of their physical location.

1. IBM Software Data Sheet
Cloud Computing
IBM Service Management
Extensions for Hybrid
Cloud
Integrate, manage and secure public and private clouds
Businesses are increasingly turning to hybrid cloud solutions to reduce
Highlights costs and enable more scalable and flexible business processes. A hybrid
cloud is a seamless and transparent combination of public and private
● Manage off-premise resources to the clouds that uses a highly virtualized, on-premise infrastructure and
same standard—and with the same
infrastructure—as resources inside merges with public cloud resources to increase efficiency, scalability and
enterprise walls dependability. This seamless integration also helps extend security, con-
trol and transparency to all IT assets and environments regardless of their
● Simplify management with a single
physical or virtual appliance physical location.
● Enable application integration and plat-
form and infrastructure management with
However, hybrid cloud environments involve complex management
one unified graphical user interface (GUI) challenges. First, organizations struggle to maintain control over the
resources that lie outside of their managed IT scope. They also need
greater infrastructure visibility to help reduce maintenance costs and
ensure that their company data and resources are properly handled
and secured.
To help manage these challenges, organizations need solutions that are
designed for a blended management environment. They have to secure
resources and data both inside and outside of their physical control. A
blended solution must also provide a uniform management standard for
automation, governance, monitoring and security without the need for
traditional infrastructure and service management capabilities.

2. IBM Software Data Sheet
Cloud Computing
Advanced technology for integration and ● Support dynamic provisioning. Enable “cloud bursting”—
management the dynamic relocation of workloads from private
Service Management Extensions for Hybrid Cloud from environments to public clouds during peak times—with
IBM combine application integration, infrastructure manage- IBM monitoring, provisioning and integration capabilities.
ment and IT governance in a highly secure way that extends IBM technical and business policies control this sophisticated
service delivery and management capabilities regardless of data integration.
location. This holistic approach to interoperability, resiliency
and application management helps ensure highly efficient Service Management Extensions for Hybrid Cloud provide
workload delivery and seamless end-user experiences across centralized management into which an expanding number of
the enterprise. on-to-off premise cloud integration solutions can be built. It
extends the existing service- and user-provisioning, monitoring
The IBM solution provides simple and secure configuration and and governance capabilities of Tivoli software to unify hybrid
management of resources on both public and private clouds. cloud data and compute resources.
Integration capabilities allow clients to manage and incorporate
public cloud resources into their existing processes, manage-
ment and business systems. By combining integration technol-
ogy from IBM® WebSphere® Cast Iron® and IBM Tivoli®
enterprise management capabilities, the hybrid solution enables
organizations to:
● Improve cloud control and management. Govern how and
where cloud resources are used by applying on-premise poli-
cies, monitoring and performance rules to public cloud users.
This enables organizations to more easily manage costs, IT
capacity and regulatory requirements.
● Increase security. Increase control over user access by
synching the user directories of on-premise and cloud appli-
cations. With automated synchronization, users can gain
entry only to the information they are authorized to access.
● Expand application integration. Use a simplified “configu- The solution provides centralized management capabilities to help provide a
unified view of hybrid cloud data and compute resources.
ration, not coding” approach to application integration. The
solution combines the power of native connectivity with
industry-leading applications to provide best practices for Extending service management
rapid and repeatable project success. capabilities
By helping organizations manage off-premise resources
at the same standard as resources inside enterprise walls,
Service Management Extensions for Hybrid Cloud enable
organizations to manage some of their toughest challenges.
2

3. IBM Software Data Sheet
Cloud Computing
They can increase control over owned resources, better manage which enables users to request, deploy, monitor and manage
costs and data relocation processes, and help ensure the security cloud computing services to create a more modern and dynamic
of critical data and other assets. data center, and IBM Tivoli Monitoring Software, which helps
optimize IT infrastructure performance and availability.
The solution provides key capabilities that:
Service Management Extensions for Hybrid Cloud run on the
● Enable secure application access across off-premise WebSphere Cast Iron platform. Available in physical or virtual
environments form factors, WebSphere Cast Iron enables companies to seam-
● Provide an integrated monitoring dashboard for lessly integrate on-premise and public clouds. Enhancements to
unified visibility this platform include a complete multitenant cloud service that
● Automate workload balancing based on the dynamics of clients can use to design, run and manage all cloud integrations,
system load as well as a new virtual appliance that can be installed on exist-
● Integrate with back-office and software-as-a-service (SaaS) ing servers.
applications such as SAP and SalesForce.com
● Allow organizations to buy the functionality they need today Technical requirements
and expand as cloud needs change The following table lists the supported versions of the base
products that are required by the Service Management
Service Management Extensions for Hybrid Cloud extend the Extensions for Hybrid Cloud solution for each supported
capabilities of Tivoli service management and delivery solu- scenario.
tions, including IBM Tivoli Service Automation Manager,
Product Version Provision Resources Monitor Resources Govern and Manage Synchronize
Workload Directories
IBM WebSphere DataPower 6.1.0.1 Y Y Y Y
Cast Iron Appliance XH40 OR
IBM WebSphere Cast Iron
Hypervisor™ Edition
IBM LotusLive™ Y
IBM Tivoli Monitoring 6.2.2 Y Y
IBM Tivoli Monitoring Agent 6.2.2 Fix Pack 2 Y Y
IBM Tivoli Netcool® Impact 5.1.1 Fix Pack 1 Y
IBM Tivoli Service Automation 7.2.1 Y Y
Manager
IBM WebSphere ILOG® JRules 7.1.1 Y
3

4. For more information
To learn more about Service Management Extensions for
Hybrid Cloud, contact your IBM sales representative or
IBM Business Partner, or visit ibm.com/tivoli.
© Copyright IBM Corporation 2011
Also, visit the following solution pages to leverage hybrid
capabilities from Tivoli software: IBM Corporation
Software Group
Route 100
IBM Tivoli Service Automation Manager: Somers, NY 10589
ibm.com/software/tivoli/products/service-auto-mgr U.S.A.
Produced in the United States of America
IBM Tivoli Monitoring: October 2011
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