2. Most businesses have a written credit policy. It spells
out who gets how much credit, for how long, and under
what conditions. However, some of the same
businesses fail to back their credit policy with a written
collection policy, which takes effect when a receivable
becomes past due or a check bounces.
3. Element 1: Consistency and
Credibilty
• Your business needs to
maintain one consistent attitude
when dealing with debtors
• Collectors need to know that the
attitude will be supported up and
down the line by all others who
come into contact with debtors
• If this fails to happen, the
collector’s credibility will be
diminished in the debtor’s mind
4. Element 2: Dealing with Debtors
• Your collection policy needs to
reflect:
– Who is authorized to negotiate
– Who is allowed to make exceptions
• Collectors need to understand
how much flexibility they have
• Exceptions need to involve
everyone – consider a collector
that is requiring a payment in full
– if the debtor calls the manager
and the manager says to forget
about the debt, collection efforts
will be thwarted
5. To see how Practices within the
Policy and Enforcing the Policy are
essential elements affecting your
collections, follow this link!
• Four Essential Elements of a Collection Policy: From IC System
Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.
Question: Who in your business office (dentist, chiropractor, veterinarian) is responsible for collecting unpaid customer bills? Is it you? Your office manager? An outside collection agency?
Answer: We believe your front desk staff CAN and SHOULD be handling the majority of these accounts.