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Key Discoveries from Federal Leaders Digital Insight

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How are federal agencies responding to rising expectations for digital technology and "anytime, anywhere, any device" access to information and services?

The National Academy of Public Administration and ICF conducted a survey of U.S. federal executives to solicit views of their agencies' adoption of digital technology, focusing on mission achievement, innovations, organizational changes, and process improvement. This infographic presents three major findings identifying how federal leaders view the digital environment.

Learn more at http://www.icfi.com/napadigitalstudy

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Key Discoveries from Federal Leaders Digital Insight

  1. 1. WANTTO LEARN MORE? Find survey findings and panel recommendations at icfi.com/NapaDigitalStudy Request a briefing Jim Arkedis n jarkedis@napawash.org Tim Herbst n timothy.herbst@icfi.com THIS STUDY IS BROUGHTTOYOU BY: They believe their agencies may not be able to keep pace with industry and meet rising expectations for digital technology.3 52%don’tagreethattheFederalGovernmentis keepingpacewithprivatesectortomeetdemand. 75%agree that their agency’s stakeholders will increasingly demand digital technology. They view digital technology as a business imperative and want their agencies to invest more in it.2 40%believetheiragencydedicatesappropriate resourcestoleveragedigitaltechnology. 15%say the Federal Government is in step with private sector in making new technologies available to employees. They recognize the value of digital technology, believing it increases their productivity, makes their agency more effective, and helps them to better serve external stakeholders. 1 75%oftheleaderssurveyedsaythattheywouldbe moreproductiveiftheiragencyimprovedaccess toinformationthroughdigitaltechnology. 93%reportthatdigitaltechnologyhasimproved theirownproductivityandhelpsthembetter serveagencystakeholders. Three Major Findings Identify How Federal Leaders View the Digital Environment How are federal agencies responding to rising expectations for digital technology and“anytime, anywhere, any device”access to information and services? Discoveries From The Federal Leaders Digital Insight Study How are federal agencies responding to rising expectations for digital technology and“anytime, anywhere, any device”access to information and services? We asked 510 Federal Leaders whose answers were analyzed by a Panel of independent experts. Our findings are below. FINDINGS

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