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Soft Skills

Panel Discussion - Presentation by Marcelo Canetti
IAESB Member & BDO Partner at EFFA 2013, Amsterdam, Netherlands, April 2013

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Soft Skills

  1. 1. Page 1 | Confidential and Proprietary Information Soft Skills Marcelo Canetti IAESB Member & BDO Partner EFFA 2013 Panel Session Amsterdam, Netherlands April 2013
  2. 2. Page 2 | Confidential and Proprietary Information Soft Skills Hard Skills Work Place Skills What Are Soft Skills • the character traits and interpersonal skills that characterize a person's relationships with other people • a person's knowledge and occupational skills
  3. 3. Page 3 | Confidential and Proprietary Information What Are Soft Skills Soft Skills Interpersonal & Communication Skills
  4. 4. Page 4 | Confidential and Proprietary Information What Are Soft Skills • work with others for the common good of the organization • receive and transmit information • form reasoned judgments • make decisions effectively. Interpersonal and communication skills enable a professional accountant to
  5. 5. Page 5 | Confidential and Proprietary Information What Are Soft Skills Components of interpersonal & communication skills: (a) work with others in a consultative process, to withstand and resolve conflict; (b) work in teams; (c) interact with culturally and intellectually diverse people; (d) negotiate acceptable solutions and agreements in professional situations; (e) work effectively in a cross-cultural setting; (f) present views effectively through formal, informal, written and spoken communication; and (g) listen and read effectively, including a sensitivity to cultural and language differences.
  6. 6. Page 6 | Confidential and Proprietary Information Role of IAESB As an International Standard Setter in Professional Accounting Education our mission is: “ to serve the public interest by strengthening the worldwide accountancy profession through the development and enhancement of education.”
  7. 7. Page 7 | Confidential and Proprietary Information What Are the IAESB’s Objectives? • Establishing a series of high quality standards and other publications reflecting good practice in the education, development and assessment of professional accountants • Promoting the adoption and implementation of the International Education Standards (IESs) • Developing education benchmarks for measuring the implementation of the IESs • Advancing international debate on emerging issues relating to the education, development and assessment of professional accountants To serve the public interest by
  8. 8. Page 8 | Confidential and Proprietary Information The Future of Developing Soft Skills within Profession  Outcomes-based approach to competence-based professional accounting education  Revised IES 3 on Professional Skills recognizes: Professional Competence = Technical competence + Professional Skills + Professional Values, Ethics, & Attitudes  Revised IES 3 on Professional Skills identifies competence areas, proficiency levels, and learning outcomes.
  9. 9. Page 9 | Confidential and Proprietary Information Trends of Profession  Role of accountants will have to diversify if they are to survive as key source of advice for SMEs.  Need to develop a multidisciplinary approach to servicing their clients  Add value to the business through their expertise in cost analysis and family succession. But, if accountants can’t communicate then they will be unable to deliver on the above
  10. 10. Page 10 | Confidential and Proprietary Information Professional Skills within the Workplace • Providing coaching or workshop opportunities to develop personal skills during IPD & CPD • Providing training to line managers to enable them to demonstrate personal skills in the workplace • Feedback provided by line manager on each assignment • Annual performance reviews or appraisals • Development of a competency framework, enables firms to: – Benchmark against technical & non-technical skills – Identify areas of personal development on non-technical skills – Motivate performance by rewarding for exceptional demonstration of skills
  11. 11. Page 11 | Confidential and Proprietary Information Specific Areas of Focus for SMEs • Communication skills – Written – Presentation • Negotiation skills • Dealing with matters of conflict • Interview skills • Providing & receiving feedback • Meeting/chairing skills
  12. 12. Page 12 | Confidential and Proprietary Information Educational Challenges Assessment & Monitoring Issues / How do we know development has been achieved? Oversight / Who is the Assessor? Benchmarking development / How is “good practice” tracked and reported?
  13. 13. Page 13 | Confidential and Proprietary Information http://www.ifac.org/education . THANK YOU Sources of Information