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20201803 osservatorio 2020 v.2.6

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PM&BA Presentation, the 8th Edition with the launch of the first Business Analysis Observatory by IIBA Italy Chapter in collaboration with NTT Data Italy

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20201803 osservatorio 2020 v.2.6

  1. 1. PM&BA 8th Edition Business Analysis Observatory
  2. 2. 1. welcome & quick introduction to PM&BA
  3. 3. PM&BA The eighth edition of PM&BA will bring a great news: THE FIRST BUSINESS ANALYSIS OBSERVATORY IN ITALY AND IN EUROPE THANKS TO an incredible partnership between IIBA® Italy Chapter and NTT DATA Italia. THANKS also to IIBA® 3
  4. 4. 4 Introduction to PM&BA objectives Let's figure out how Business Analysis works applying Techniques, Agile Mindset and Business Data Analytics to create value for the BA Community. We will see how a Minimal Valuable Product (MVP) was built over time due to experienced BA Professionals, Junior BAs and Data Scientists.
  5. 5. 55 Cecilia Cristina Marco Ivan Gianamedeo RobertaMarilù Francesca Francesco Valentina Gian Maria Angelo PM&BA Prassede Gianni WHO WE ARE Elisa Giulia
  6. 6. 6 18:50 – 19:15 future events and Certifications PM&BA 8th Edition A G E N D A 17:00 – 17:10 welcome & quick introduction to PM&BA 17:10 – 17:50 let’s go over our first BA Observatory 17:50 – 18:30 which techniques? survey, brainstorming, MVP, data analytics framework & marketing data mapping 18:30 – 18:40 how to fill it out? 18:40 – 18:50 let's deep dive into the Survey 1 2 3 4 5 6
  7. 7. BA IIBA Italy Chapter Observatory 7 Launch of the BARM 2020 (BA & Agile Topics) FROM 2 3 Waves First MVP (PM&BA) Integration with Security & Data Analytics EMPATHIZEIDEATE ENRICH April 2020 July 2020 December 2020 TO 1 2 3 Create, through the involvement of important companies, a BA Observatory able to build over time a reference study on the Italian and international scene
  8. 8. 2. let’s go over our first BA Observatory
  9. 9. Business Analysis consists in various practices BUSINESS DATA ANALYTICS BUSINESS ANALYSIS AGILE BA Business Analysts use multiple practices, the ones they deem appropriate based on their objectives and context 9
  10. 10. 10 Business analysis is the practice of ENABLING CHANGE in an enterprise by defining needs and recommending solutions that deliver VALUE to stakeholders in a context. Business analysis provides the business context for business data analytics. Business data analytics is focused on the process of data analysis. Business data analytics is used to gather, sort, process, analyze the data. Introduction to Business Data Analytics: A practitioner View – IIBA® BUSINESS ANALYSIS BUSINESS DATA ANALYTICS
  11. 11. Business Data Analytics Domains 11Introduction to Business Data Analytics: A practitioner View – IIBA®
  12. 12. 12 Planning Horizons AGILITY AT EACH HORIZONS (practices & techniques may apply in different) Organizations Goal, Initiative, Team Delivery impacts decisions
  13. 13. The “Making of” of the Observatory 13 VISION Using an innovative and iterative approach, determine the level of knowledge of the BA for industry, company size, age, geographical distribution, etc. 1) THE DIRECTION Evolve the assessment model over time according to the results obtained in the previous runs. 3) THE OPPORTUNITIES Over time create a baseline of BA knowledge and offer a tool that allows the growth of this knowledge. GOALS Propose a model for assessing the maturity of Business Analysis practices. 2) THE STRUCTURE Structuring the assessment according to an evaluation survey, a weighing model of the results and a maturity model. The Observatory Model was built by declining the general vision and the goals to be pursued in three main topics: 1. The direction of evolution of the model 2. The general structure of the model 3. The opportunities offered by the model
  14. 14. 14 Agile genesis of the Observatory ADMINISTRATION TOOL For the administration and analysis of the survey, depending on the contest, the following can be used: • Excel • Toluna Toluna will be used in this session. THE MATURITY MODEL A maturity model has been designed to provide a degree of maturity of the sample of stakeholders interviewed downstream from the processing of the survey scores. The model consists of 5 levels and foresees increasing dimensions of knowledge and involves the application of Business Analysis techniques. THE SURVEY A survey consisting of two sections has been set up: a section of demographic questions to characterize the sample and a section of specific questions on Business Analysis. As regards this second section, the questions were formulated according to the BABOK practices but avoiding specific terms in order to maximize the objectivity of the answers collected. WEIGHING & SCORING MODEL A model of scoring of BA question and weighing of the average BA resulst by demographic section has been set up. The demographic questions are used to obtain a corrective factor of the score relating to the BA section, compared to the expected result based on the composition of the statistical sample (profession, age, seniority, company level, etc.) 1 2 3 4The MVP Observatory was completed using a four sprint Agile approach corresponding to the four compontents of the Observatory: 1. Definition of the contents of the survey 2. Definition of the scoring model and weighing of the results 3. Definition of Maturity Model 4. Selection of the Survey administration tool
  15. 15. 15 The survey The survey consists of a section of demographic questions and a section of vertical questions on Business Analysis Investigation objectives Expected scores The dimensions of analysis identified are intended to characterize the sample of stakeholders to whom the survey should be submitted in terms of profession, company characteristics, age, geographical and age distribution, certifications. Survey’s structure Each question of a demographic nature is characterized by a weight that will help to calculate the weighting corrective factor of the BA section score. Some questions do not participate in weighting being only dimensions of analysis of the sample of stakeholders. For each question of a demographic nature an expected score band of the BA section has been identified. The investigation aims to: • Understand the relevance of thebcore concept model • Know the VS KA maturity level • Understand the level of skills and techniques that are recognized and used • Understand the VS maturity level of Agile framework There are four types of questions: • Single-answer questions • Questions that require evaluation for each answer • Multiple choice questions • Open-ended questions The scoring gives a minimax score from 1 to 5. Not all questions participate in the MVP version in the calculation of the overall score which will determine the level of maturity. Some of them will be used as dimensions of analysis (e.g. question on techniques). Demographic section BA section ADMINISTRATION TOOL For the administration and analysis of the survey, depending on the contest, the following can be used: • Excel • Toluna Toluna will be used in this session. THE MATURITY MODEL A maturity model has been designed that provides a degree of maturity of the sample of stakeholders interviewed downstream from the processing of the survey scores. The model uses increasing dimensions of knowledge and involves the application of Business Analysis techniques. THE SURVEY A survey consisting of two sections has been set up: a section of demographic questions to characterize the sample and a section of specific questions on Business Analysis. As regards this second section, the questions were formulated according to the BABOK practices but avoiding specific terms in order to maximize the objectivity of the answers collected. WEIGHING MODEL The demographic questions are used to obtain a corrective factor of the score relating to the BA section, compared to the expected result based on the composition of the statistical sample (profession, age, seniority, company level, etc.) 1 2 3 4
  16. 16. • FRAGMENTATION OF BA PROCESSES • BA practices are not a standard in use. • Prevalence of individual initiatives • There are NON- STANDARDIZED BA PRACTICES in place to manage all types of requirements • There are STANDARDIZED BA PRACTICES to manage all types of requirements and are applied to initiatives, CR and projects • There are INTERNATIONALLY STANDARDIZED BA PRACTICES and are used to manage all types of requirements. • They are applied to initiatives, CR and projects 16 The Maturity Model The model is based on 5 increasing levels: • Awareness of BA practices • Alignment of practices with international standards • Perimeter of application of the BA • There are INTERNATIONALLY STANDARDIZED BA PRACTICES to manage all types of requirements and are applied to initiatives, CR and projects • THE ROLE OF BUSINESS ANALYST IS FORMALLY RECOGNIZED as a figure enabling strategic change 1) INCEPTIVE 2) SURVIVING 3) REGULATED 4) SUPERVISED 5) STRATEGIC 3,4 -> 4,11 -> 1,7 1,8 -> 2,5 2,6 -> 3,3 4,2 -> 5 Scoring Awareness of the importance of BA activities. CARRY ON SMALL INITIATIVES Ability to collect and manage requirements. PROJECTS Ability to align solutions and business needs. PROGRAMS Ability to align the portfolio of initiatives with business needs following BA international standards. INNOVATION Ability to align the portfolio of initiatives with business needs following BA international standards and gaining strategic advantage over competitors. ADMINISTRATION TOOL For the administration and analysis of the survey, depending on the contest, the following can be used: • Excel • Toluna Toluna will be used in this session. THE MATURITY MODEL A maturity model has been designed that provides a degree of maturity of the sample of stakeholders interviewed downstream from the processing of the survey scores. The model uses increasing dimensions of knowledge and involves the application of Business Analysis techniques. THE SURVEY A survey consisting of two sections has been set up: a section of demographic questions to characterize the sample and a section of specific questions on Business Analysis. As regards this second section, the questions were formulated according to the BABOK practices but avoiding specific terms in order to maximize the objectivity of the answers collected. WEIGHING MODEL The demographic questions are used to obtain a corrective factor of the score relating to the BA section, compared to the expected result based on the composition of the statistical sample (profession, age, seniority, company level, etc.) 1 2 3 4
  17. 17. 17 The weighing model Dimensions Name Scale of values Formula QUESTION WEIGHT QW Percentage, 0 excludes the question - QUESTION SCORE QS 1-10 - EXPECTED AVERAGE SCORE ES 1-5 - CORRECTIVE FACTOR CF Percentage ∑ (QW*QS)% BOTH THE QW AND THE QS ARE SPECIFIC DEPENDING ON THE STAKEHOLDER WHO IS COMPLETING THE SURVEY, beacause de first quesion is composed of three levels. Two of these levels are specific to employees of organizations or freelancers. Some questions have a weight of zero since they have no influence of the definition of the characteristics of the cluster but represent only one dimension of analysis (see fot example «Geographical area»). Depending on the expected average score the actual score of the question is attributed and the percentage corrective factor is calculated. Once calculated, the CF IS MULTIPLIED BY THE AVERAGE SCORE OBTAINED FROM THE SECOND SECTION OF THE SURVEY (the BA specific questions). This procedure provides a weighted average score for a percentage factor that summarizes the functionality of the stakeholder cluster. THIS WEIGHTED SCORE IS COMPARED WITH THE MATURITY SCALE TO OBTAIN THE MATURITY LEVEL OF THE STAKEHOLDER CLUSTER. ADMINISTRATION TOOL For the administration and analysis of the survey, depending on the contest, the following can be used: • Excel • Toluna Toluna will be used in this session. THE MATURITY MODEL A maturity model has been designed that provides a degree of maturity of the sample of stakeholders interviewed downstream from the processing of the survey scores. The model uses increasing dimensions of knowledge and involves the application of Business Analysis techniques. THE SURVEY A survey consisting of two sections has been set up: a section of demographic questions to characterize the sample and a section of specific questions on Business Analysis. As regards this second section, the questions were formulated according to the BABOK practices but avoiding specific terms in order to maximize the objectivity of the answers collected. WEIGHING MODEL The demographic questions are used to obtain a corrective factor of the score relating to the BA section, compared to the expected result based on the composition of the statistical sample (profession, age, seniority, company level, etc.) 1 2 3 4
  18. 18. 18 The tool Toluna QuickSurvey is a platform that allows to create and administer survey carrying out analysis of results in near real time mode. ADMINISTRATION TOOL For the administration and analysis of the survey, depending on the contest, the following can be used: • Excel • Toluna Toluna will be used in this session. THE MATURITY MODEL A maturity model has been designed that provides a degree of maturity of the sample of stakeholders interviewed downstream from the processing of the survey scores. The model uses increasing dimensions of knowledge and involves the application of Business Analysis techniques. THE SURVEY A survey consisting of two sections has been set up: a section of demographic questions to characterize the sample and a section of specific questions on Business Analysis. As regards this second section, the questions were formulated according to the BABOK practices but avoiding specific terms in order to maximize the objectivity of the answers collected. WEIGHING MODEL The demographic questions are used to obtain a corrective factor of the score relating to the BA section, compared to the expected result based on the composition of the statistical sample (profession, age, seniority, company level, etc.) 1 2 3 4 Browser Mobile
  19. 19. 3. which techniques? survey, brainstorming, MVP, data analytics framework & marketing data mapping
  20. 20. Survey Overview A surveys (or questionnaire) presents A SET OF QUESTIONS TO STAKEHOLDERS AND SUBJECT MATTER EXPERTS (SMEs), whose responses are then collected and analyzed in order to formulate knowledge about the subject matter of interest. There are two types of questions used in a survey or questionnaire: • CLOSED-ENDED: This is useful when the anticipated range of user responses is fairly well defined and understood. The responses to close-ended questions are easier to analyze than those gained from open- ended questions because they can be tied to numerical coefficients. • OPEN-ENDED: This is useful when the issues are known and the range of user responses is not. The responses to open-ended questions are more difficult and time-consuming to categorize, quantify, and summarize as they are unstructured and often include subjective language with incomplete or superfluous content. Questions should be asked in a way that does not influence the response data. 20
  21. 21. PREPARE An effective survey or questionnaire requires detailed planning in order to ensure that the needed information is obtained in an efficient manner. 21 DISTRIBUTE THE SURVEY When distributing the survey or questionnaire it is important to communicate the survey's objectives, how its results will be used, as well as any arrangements for confidentiality or anonymity that have been made. DOCUMENT THE RESULTS When documenting the results of the survey or questionnaire, business analysts: • Collate the responses; • Summarize the results; • Evaluate the details and identify any emerging themes, formulate categories for encoding the data; • Break down the data into measurable increments. 1 2 3 Survey Elements Surveys are used to gather business analysis information from a group of people in a structured way and in a relatively short period of time.
  22. 22. Brainstorming Overview DEFINITION & GOALS: Brainstorming is a creative group technique to bring out ideas to solve a problem. The technique came out from the need to find new ideas for creating new advertising campaigns. ASSUMPTIONS: It is important to set the topic of the discussion precisely to put all participants on the same perspective. The key role is taken by a facilitator, who invites the participants to accept the ideas each other without prejudice, associating and mixing the ideas proposed LOGISTICS & DURATION: there is no fixed rule according to which participants must place themselves in the room. The ideal would be to sit around a round table with a moderator who gathers the ideas, or provide participants notepads to write down ideas and have a board to collect them. Typically, brainstorming sessions lasts between 30 minutes and 2 hour PARTICIPANTS: Brainstorming sessions should be conducted in groups of about 3-10 participants, including senior and junior resources. Participants are encouraged to provide wild and unexpected answers. The group should only provides ideas that could lead to a solution without judging its feasibility. 22
  23. 23. 23 Brainstorming Main pillars Thera are 4 general rules of brainstorming: Tipically, a brainstorming session is divided into 2 phases: WITHHOLD CRITICISM: following this rule, participants should accept the other’s ideas and focus on linking ideas each other. In this way, participants will to generate unusual ideas, feeling free from any judgement. GO FOR QUANTITY: this rule means that creating an higher number of ideas could increase the chance to reach the solution. WELCOME WILD IDEAS: this means encouraging wild ideas, trying to observe reality according to new perspectives. In this way, solutions can be obtained using new ways of thinking COMBINE AND IMPROVE IDEAS: during brainstorming sessions it’s important to try to obtain new solutions by mixing and combine the ideas of member of the group DIVERGENT PHASE: production of ideas with maximum freedom of thought CONVERGENT PHASE: selection and evaluation of ideas in an analytical way
  24. 24. Brainstorming How to conduct 24 Appoint a FACILITATOR Define the PROBLEM/GOAL Choose the CONDUCTION TECHNIQUES Establish the duration of the DIVERGENT and CONVERGENT phases MAP ideas COMBINE ideas SELECT the best ideas Final EVALUATION and RESULTS Main phases for conduction: 1 2 3 4 5 6 7 8 CONDUCTION TECHNIQUES There are 3 ways to conduct Brainstorming at an operational level: ROUND ROBIN: participants will speak in shifts, one at a time, with the possibility to handover to the person beside if they have no ideas to contribute. This limits the interaction but can be useful if in the group there are too many participants. POP CORN: there are no rules: everyone talks when he wants. There is the greatest possible interaction between the participants. It creates a playful climate that is usually very welcome, but is more difficult to manage, unsuitable for large groups. TICKETS: everyone writes their own ideas which are then read one at a time. This way of conducting brainstorming avoids interaction between the participants, it can be useful in groups with serious interaction problems
  25. 25. Minimum Viable Product Overview The Minimum Viable Product (MVP) is a procedure designed on the concept of Idea - Build – Code - Measure – Data - Learn to develop a product or service with a minimum effort, but with the most important requirements for customers. An MVP does not represent a product or service with fewer features, but it is the simplest thing that can be shown to customers to be tested and improved with their feedback. The main scope of MVP is to maximize learning during the product development by creating a constant feedback cycle with the customer and avoiding that too many resources are used for an unwanted product. The MVP is not aimed at all potential and future customers, but only to a small part of them called “early adopters”. The Early adopter is the definition reserved for who is always ready to experiment with market innovations, update themselves, read and try firsthand, ahead of other consumers. 25
  26. 26. Minimum Viable Product Idea Generation DEFINE A HYPOTHESIS to determine both the problem and the solution to propose in which a single problem must be addressed to a single solution DEFINE ASSUMPTIONS that must be shaped thinking about as a hypothetical customer "person" and describing a profile of who represents the ideal customer. 26 ASK QUESTIONS by targeting people who could be considered as “early adopter”. In this phase we check the value of the business idea because If early adopters feel more or less involved by the problem it will be possible confirm or not own assumptions. EVALUATE AND REFINE to have the opportunity to acquire what have been learned, and repeat the whole process. Once customers’ responses match with hypothesis, we will be confident that the business idea it is likely building something that customers will want. 1 2 3 4
  27. 27. 27 Ideas Code Measure Data 1- An MVP is a version of a new product/service which allows a team to collect the maximum amount of validated needs learned on customers with the least effort. MVP must to be the simplest thing to show to the customers because the main goal is to test the stated business hypothesis and start the learning as quickly as possible. Built 2- To understand whether real progress is necessary measuring the results obtained from the experiment performed during the build phase. It is requested set up properly: data analysis, data organization, data presentation Minimum Viable Product Build, Measure, Learn 3 - Measure and get feedback should be driving incremental growth and applying learnings gained to restart the customers loop. The true ‘Learn’ comes when the minimal viable product has been repeated cycle by cycle to gain a good product or service improvement according to consumer needs. Learn
  28. 28. Data Analytics Overview “Big data is high-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making.”(“Gartner IT Glossary, n.d.”) VARIETY refers to the structural heterogeneity in a dataset. Technological advances allow firms to use various types of structured, semi- structured, and unstructured data. VELOCITY refers to the rate at which data are generated and the speed at which it should be analyzed and acted upon. VOLUME refers to the magnitude of data. Big data sizes are reported in multiple terabytes and petabytes. Data Analytics are the techniques used to ANALYZE AND ACQUIRE INTELLIGENCE FROM BIG DATA THROUGH A PROCESS OF INSPECTING, CLEANSING, TRANSFORMING AND MODELING DATA 28
  29. 29. 29 Data Analytics Data Science Process Exploratory Data Analysis Raw Data Collected Data Product Models & Algorithms Communicate Visualize & Report Clean Dataset Data is Processed Reality Make a Decison Doing Data Science, by Schutt & O'Neil (2013)
  30. 30. 30 Data Analytics Tecniques DATA MINING TEXT ANALYTICS -Sentiment analysis; -Question answering (QA) -Information extraction (IE) AUDIO ANALYTICS -LVCSR systems: indexing and searching -Phonetic-based systems VIDEO ANALYTICS -Video content analysis (VCA) SOCIAL MEDIA ANALYTICS -Content-based analytics -Question answering (QA) -Social influence analysis PREDICTIVE ANALYTICS Variety of techniques that predict future outcomes based on historical and current data.
  31. 31. Marketing Data Mapping Research Funnel 31 Understand the VS maturity level of Agile framework Understand the level of skills and techniques that are recognized and used Know the VS KA maturity level Understand the relevance of the core concept model Investigate the propensity and use in daily activities Investigate the propensity and use in business activities MACRO MICRO RESEARCH FIELD SCOPE 2) BA ADOPTION 3) SKILL & TOOLS 4) AGILE ADOPTION Investigate the perception of the core concept model Investigate the training level, the skills and frequency of application 1) AWARENESS The survey is structured in a four research field and each of them is dedicated to gain a peculiar scope. It is used a research funnel Approach to investigate if BA core concept model is recognized and to make a drill down Knowledge of how people carry out own skill and training in their work life.
  32. 32. 4. how to fill it out?
  33. 33. 33 Basic rules for completing the survey The survey is COMPLETELY ANONYMOUS and the data won’t be collected to be associated with those participating in the observatory. For this reason is requested the maximum transparency and sincerity possible in responding.
  34. 34. 34 ▪ The observatory is not an exam: the purpose is to gather information, trying to draw hypothetical profiles with specific attributes ▪ Questions are directly addressed to those who is involved to fill out the survey ▪ Questions often contain information and rules on how to answer (e.g.: number of answers allowed) and it is mandatory to answer ▪ It will not be possible to continue the survey if the answer rules are not respected. In case of errors, by clicking on the “forward button” you will be send to the questions in which there are errors. Before answering it is suggested to read again the question, paying attention to the provided instructions ▪ Some questions will ask to express a judgment regarding some statements. The value of these questions is purely discretionary, and it is possible to answer on own ideas and values Basic rules for completing the survey Main feature to remember
  35. 35. 35 This is an MVP! So feedback is the way to improve our survey. To confirm our promise of anonymity, first of wall we request to conclude the survey and then send email feedback via email. In this way we receive feedback without not linked with person. To gather the best result on feedback loop it is important to analyze this features : ▪ Clarity of questions and answers ▪ The real time requested to completing the survey ▪ Consistency of the questions with the research target of the observatory ▪ What kind of questions would you have expected ▪ What questions could be eliminated and why AT THE END OF THE SURVEY YOU’LL FIND A FREE FIELD NOTE: PLEASE FELL FREE TO GIVE US YOUR FEEDBACK, WE SINCERELY NEED THEM! Basic rules for completing the survey Feedback collection
  36. 36. 5. let's deep dive into the Survey
  37. 37. 37 Some more informations Would you like to be our AMBASSADOR? 37
  38. 38. Sponsor Partner Ambassador 38 Sponsor Technical Partner Social Partner TECHNICAL PARTNER (Companies, Associations, Universities) • Congress Center • Rooms & Spaces SOCIAL PARTNER (Media Partner, Associations) presence at their conferences and round tables, in their communications Ambassador AMBASSADOR • Gain CDU for Certification through the diffusion of the Survey inside his/her own Company and by promoting BA Activities • (up to 10 Survey compiled and other mentioned activities). • Promote BA initiatives in Universities or other Associations and Companies Become an active part in this unique initiative. Become an Ambassador. Collect Survey in your company, in other organizations ... • Your profile will be published on the Observatory page • You will be part of the initiative team • You will participate in the events and initiatives of the Observatory as a protagonist
  39. 39. 39 Some more informations Riempi ere il questio nario entro il Casella di posta We’ll close the MVP on 15th of April 39
  40. 40. 40 COMPILATION CLOSING SURVEY REFINEMENT MVP OBSERVATORY COMPILATION AND FEEDBACK RECEPTION OBSERVATORY LAUNCH 15/4 30/4 04/5 31/5 30/6 RESULTS PROCESSING 2 3 4 5 6 03/04 PM&BA 10/07 BARM 1 7 Which steps?
  41. 41. 41 Some more informations Give us all your suggestions at: technology@italy.iiba.org 41
  42. 42. 6. future events and certifications
  43. 43. 43 IIBA Italy Chapter 2020 Main Events AGM 19 February 2020 PM&BA 3 April 2020 (*) EVENING LABS 20 March 2020 (*) EVENING LABS 13 September 2020 BARM 10 July 2020 TBC (English) BAWI 16 October 2020 BANG 27 November 2020 IIBA Italy Chapter BA Observatory EVENING LABS 10 May 2020 EVENING LABS 14 December 2020 BAPD 26 September 2020 (*) Via Webex Le date e le modalità organizzative dovranno essere riviste sulla base di come si svilupperà l’emergenza covid-19
  44. 44. 44 FOCUS ON BARM 10 JULY 2020 - TBC • In Partnership with ACEA • Full day – ‘La Fornace’ «Rome» • International EVENT (totally in English) • Title ZERO WASTE
  45. 45. 45 Become an IIBA Volunteer
  46. 46. 46 https://www.slideshare.net/IIBA-IT/ba-lab- webex-20032020certificazionidibafinalJust
  47. 47. 47 THANKS TO OUR GOLD SPONSOR
  48. 48. IIBA® Italy Chapter 48 info@italy.iiba.org volunteers@italy.iiba.org twitter.com/iiba_italy italy.iiba.org “Promuovere la mission e gli obiettivi dell'IIBA® su tutto il territorio nazionale” linkedin.com/groups/3792678/ instagram.com/italy_iiba/ it-it.facebook.com/ItalyIIBA/ youtube.com/channel/UCAd6eSkoBZ2Xru AODJoQLpA flickr.com/photos/iiba_italy/albums Click on the icons to open the link slideshare.net/IIBA-IT/presentations
  49. 49. 49 THANKS

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