The document is a letter from Md. Moshaharul Haque submitting his internship report on the current scenario of internet services provided by Grameenphone Limited to his supervisor Md. Zahid Hossain Bhuiyan. In the letter, Haque notes that he has focused on relevant information to meet the objectives of the report and is open to providing any clarification or explanation needed. Bhuiyan then responds, accepting the report as it adequately covers the assigned topic using relevant documents.

1. Page | i
Letter of Submission
To
Md. Zahid Hossain Bhuiyan
Assistant Professor of Management & Internship Supervisor
Department of Business Administration
International Islamic University Chittagong
Subject: Submission of Internship Report.
Sir,
In accordance to your advice, I have prepared my Internship report on
Current Scenario of Internet Services: An analysis of Grameenphone
Limited. In my report, I have tried to focus on the relevant information
which would cover the objectives of the report. But no doubt, my effort
and contribution will be best evaluated on your sharp scale of acceptance
and remarks.
I tried my best to show my skill, which is achieved by three (03) months,
practical experience through this report. Finally, I would like to assure
that I will remain standby for any clarification, explanation as and when
required.
Thank you in advance for your kind assistance.
Sincerely yours,
Md. Moshaharul Haque
Matric: B091833
Batch: 28
Department of Business Administration
International Islamic University Chittagong

2. Page | ii
Letter of Acceptance
I hereby certify that the concerned report on Current Scenario of Internet
Services: An analysis of Grameenphone Limited using relevant
documents related to assigned topic prepared by Md. Moshaharul Haque,
Matric No- B091833 and Batch 28th
, a student of Bachelor of Business
Administration, Major in Marketing, International Islamic University
Chittagong, Dhaka Campus has been acknowledged as it is acceptable.
…………………………………..
Md. Zahid Hossain Bhuiyan
Assistant Professor of Management & Internship Supervisor
Department of Business Administration
International Islamic University Chittagong

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At the very beginning, I am solemnly thanking the Almighty Allah.
I am sincerely thankful to my academic supervisor, Md. Zahid Hossain
Bhuiyan, Assistant Professor of Department of Business Administration,
International Islamic University Chittagong; who permitted and supported
me to work on Current scenario of Grameenphone’s Internet Service. I am
extremely grateful for giving me such an opportunity that has enriched
my area of knowledge vastly.
Furthermore, I want to thank my Tonmoy Basar, my organizational
supervisor of Grameenphone Limited; for giving me the required
information and also for giving permission to do the necessary work to
commence this project.
Especially, I would like to thank my parents who have made it possible for
me to be a part of such educational organizational and created the way to
have excellence in education with morality.
I wish to apologize to anyone whose name has been unintentionally left
out in this acknowledgement.
Acknowledgement

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Grameenphone is the largest mobile telecommunications operator in
Bangladesh in terms of revenue, coverage and subscriber base. The
company was incorporated on October 10, 1996 as a private limited
company. Grameenphone converted to a public limited company on June
25, 2007. Trading of the company’s shares started at Dhaka and
Chittagong Stock Exchanges from 16 November 2009. The shareholding
structure comprises of mainly two sponsor Shareholders namely Telenor
Mobile Communications AS (55.80%) and Grameen Telecom (34.20%). The
rest 10.00% shareholding includes General public & other Institutions. In
2011, the company has achieved the remarkable top of the mind brand
parameter with a 99% of brand awareness.
Grameenphone has got the coverage & right solutions that will suit
customers. Whether customers are searching for information or looking
for entertainment & social networking on their phone or a laptop/personal
computer Grameenphone have the right packages & devices to cater to
customer’s needs. Internet is the most convenient medium of information,
through which people can enhance their knowledge, spread the same from
one corner of the globe to whichever place they wish with a single click.
Communication solutions developed by Grameenphone across all the
media have always focused one single thing – “to help people stay close to
their dear ones and to enlighten their lives through free and flawless
access to information.”
Grameenphone internet is another step towards fulfilling this goal. With
this step, Grameenphone so far brought Internet to people in the
following ways: 1) Desktop and Laptop browsing: by using the mobile as
modem or by internet modem 2) Mobile screen browsing: WAP/internet
browsing on the mobile, whether these services are fulfilling the
subscribers or not, how much subscribers are aware about the services,
what is there feedback and satisfaction level these are the main focus of
this report. Beside this the report is also mentioned a brief history of
Executive Summery

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Grameenphone. Its establishment time, the founder of the company, the
strategy of the company, its vision and mission, shareholders, products
and services etc all are discussed here very briefly along with analysis part
which is Current scenario of internet services - An analysis on
Grameenphone.
By the analysis part I have come up with some findings regarding internet
services which may give a clear view of GrameenPhone current internet
services. For the analysis part a survey was conducted with the help of a
questionnaire. As it’s already mentioned that Ltd. is in the leading
position in the telecommunication industry in our country they are trying
to give their best to hold the position, that’s why they are also working in
the internet services sector by introducing different services and
packages/ products.
This report will give a clear idea about Current Scenario of Internet
Services of Grameenphone Limited. This report contains six parts
The first chapter is focused on the Introduction, Background, Objectives,
and Methodology & Limitations of data collection & Processing for the
study.
The second chapter is focused on the literature review of internet service
in Bangladesh.
The third chapter is focused on the overview of the Grameenphone
Limited. It contains short profile of the Organization, the Organization’s
History and all packages including Internet service.
The fourth chapter is focused on the current Scenario of Companies
competitiveness and SWOT analysis on Internet service. It also focused on
Job Description and Responsibilities.
The fifth chapter is focused on Current data services offered by
Grameenphone, Internet Packages and survey findings.
The sixth chapter is focused on recommendation and conclusion of this
study.

6. Page | viSl. No. Name of Contents Page No.
Letter of Submission i
Letter of Acceptance ii
Acknowledgement vi
Executive Summery vi
Chapter 1: Introduction Page (1-)
1.1 Statement of the Problem
1.2 Objective of the study
1.3 Methodology of the study
1.3.1 Data source and collection
1.3.2 Sample Size
1.3.2 Data analysis and Interpretation
1.4 Limitation of the study
Chapter 2: Literature Review
2.1 Literature Review
Chapter 3: Company Details & Packages ()
3.1 Name and location of the Company
3.2 Historical background of the Company
3.3 About Telenor
3.4 About Grameen telecom
3.5 Company Structure
3.6 Achieving License
3.7 Launching Grameenphone Service
3.8 Journey of Grameenphone
3.9 Name and characteristics of founders
3.10 Existing Share holders
3.11 Company’s Vision
3.12 Company’s Mission
Table of Contents

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3.13 Company’s Objective
3.14 Company’s Strategies
3.15 Company’s Value
3.16 Operating Coverage
3.17 Product and Internet service of Grameenphone
3.18 Different divisions and Department
Chapter 4: Competitive Scenario of GrameenPhone
4.1 Competitive Scenario of GrameenPhone
4.2 SWOT analysis
4.2.1 SWOT analysis of Grameenphone
4.2.2 SWOT analysis of Grameenphone Internet service
4.3 Job Description
4.4 Specific responsibilities of the Job
Chapter 5: Analysis on Current Internet Package &
Findings
5.1 Current data service offered by Grameenphone
5.2 Internet Packages
5.3 Survey Findings
Chapter 6: Conclusion & Recommendation
6.1 Recommendation
6.2 Conclusion
Reference
Appendix