This document discusses a study on passengers' perspectives of Philippine Airlines. It provides background on Philippine Airlines as the oldest airline in Asia and flag carrier of the Philippines. The study aims to investigate passengers' perceptions of Philippine Airlines' service quality based on their personal experiences. A descriptive research method was used to gather information from 100 passengers through a questionnaire. Key findings include that most respondents were satisfied with ground services like check-in assistance and inflight services such as cabin crew responsiveness. The document provides context about the airline industry and customer satisfaction to frame the goals and significance of the study.