Help for questions if you have ILD Teleservice charges on your phone biil.

1. Customer Service at ILD Teleservices We’re here to help! ILD Teleservices www.ildteleservices.comwww.ildtelecom.com

2. Who Is ILD Teleservices? ILD Teleservices is a payment processor of online transactions between merchants and buyers of digital good, and communications services. ILD Teleservices was founded in 1996, and processes payments for more than 150 digital merchants and communications providers. ILD's Bill to Phone service enables merchants to offer buyers the option of paying for a product or service by charging the cost to their home phone bill. 2

4. Have you recently seen ILD Teleservices charges on your phone bill?

5. Are you getting charged for services by ILD Teleservices on your phone bill that you would like to cancel?

6. Would you like to check status of a credit that has been processed to your phone bill by ILD or a merchant using ILD?

7. Would you like information about charges on your phone bill from ILD Teleservices?The ILD Teleservices Customer Service Team is here to help!

8. Customer Service via Toll Free Number 4 You may contact our Customer Service team by dialing our priority Toll Free Number at: (800) 953-7765 We have a team of dedicated Customer Service Professionals ready to assist and answer all your questions! Monday thru Friday 7 a.m. to 8:30 p.m. CST Saturday 9 a.m. to 5:30 p.m CST When calling us…

10. If you have several charges, please state each charge and not a total

11. The date of each charge

12. The main phone number that is being billed

14. If charges are found with the telephone number you provide, the rep will provide an explanation about the merchant or service for which you are being billed

15. At your request, a cancelation of service

17. Please…help yourself! 8 ILD Teleservices Self Help Center enables you to resolve transaction issues quickly and easily online. If you see a charge on your phone bill that you don't recognize or notice you're still being billed for a service you canceled, chances are you want it corrected right away. Some payments companies require that you provide evidence in writing before they will take action on your behalf. At ILD, resolving any transaction problems between you and your merchant is what we consider customer service. Didn’t receive or unhappy with purchase? Don’t recognize a charge? Want to view a credit request? Need help canceling service? http://www.ildteleservices.com/self-help-center.html

18. We are here to help! 9 ILD Teleservices can be contacted via email at: askild@ildmail.com Follow us on Twitter: http://twitter.com/ild_teleservice Read our blog: http://www.ildteleservicesblog.com/ More about ILD Teleservices: http://ildteleservices.com/