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State of the Market
Customer Experience
2020 By 2020, customer experience
will overtake price and product
as the key brand...
customers
products operations
employees
CRM ERP
Microsoft
Dynamics 365
Field Service
Sales Customer Service
Project Service
Automation
Marketing Operations
Common Data Model: Dynamics 365
Dynamics 365
Common Data Model: Dynamics 365 +
Dynamics 365
Common Data Model: Dynamics 365 + +
Dynamics 365
customers
products operations
employees
customers
employees
operations
products
Customer 360º
Customer knowledge &
interactions
Pre-built integrations
Bring your own data
Build your own applications
Ins...
NEW
Automaticity view all
emails in CRM in the right
context
Get actionable insights
from the Relationship
Assistant based...
Redefined business processes
Fall and spring releases
Common user experience
and integrated navigation
Common application ...
Microsoft Dynamics 365
Microsoft Dynamics 365
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Microsoft Dynamics 365

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Microsoft Dynamics 365 - Intelligent Business Applications

Referat von Silvia Gönner (Microsoft) an der CRM Community Schweiz vom 26.10.2016 in Zug: http://www.crm-community.ch/event/crm-community-26oct2016/

Publié dans : Logiciels
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Microsoft Dynamics 365

  1. 1. State of the Market Customer Experience 2020 By 2020, customer experience will overtake price and product as the key brand differentiator. Productivity 40% of a worker’s productive time is lost when switching tasks. This costs the global economy $450B per year. 40% Speed of Business Organizations embracing digital transformation generate an average of $100M more income each year. $100M
  2. 2. customers products operations employees
  3. 3. CRM ERP
  4. 4. Microsoft Dynamics 365
  5. 5. Field Service Sales Customer Service Project Service Automation Marketing Operations
  6. 6. Common Data Model: Dynamics 365 Dynamics 365
  7. 7. Common Data Model: Dynamics 365 + Dynamics 365
  8. 8. Common Data Model: Dynamics 365 + + Dynamics 365
  9. 9. customers products operations employees
  10. 10. customers
  11. 11. employees
  12. 12. operations
  13. 13. products
  14. 14. Customer 360º Customer knowledge & interactions Pre-built integrations Bring your own data Build your own applications Insights for each business role NEW
  15. 15. NEW Automaticity view all emails in CRM in the right context Get actionable insights from the Relationship Assistant based on CRM and Exchange signals Know what happens after you send an email by tracking email interaction Today
  16. 16. Redefined business processes Fall and spring releases Common user experience and integrated navigation Common application platform with PowerApps Common Data Model with integration to existing schemas

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