The 7 most important things you need to ask your voip service provider

1. The
7 Most Important Things
You Need To Ask Your
VoIP Service Provider
h"p://www.phonesystemsbrisbane.net.au

2. What
if
the
Internet
goes
down
in
my
area?
Business
grade
VoIP
service
providers
don’t
use
the
Internet
because
of
the
common
poor
quality
characterisCcs.
Generally
they’ll
use
a
private
IP
connecCon,
which
does
use
the
Internet,
which
means
your
call
quality
is
be"er
or
equal
to
your
tradiConal
landline.
h"p://www.phonesystemsbrisbane.net.au

3. What
About
Redundancy?
Quality
business
grade
VoIP
providers
usually
cover
this
point
very
well.
Redundancy
can
be
in
the
form
of
AutomaCc
diversion
to
an
auto
fail
over
to
another
separate
data
service.
Usually
an
Internet
service
can
be
used
as
a
temporary
soluCon.
h"p://www.phonesystemsbrisbane.net.au

4. Are
You
An
IT
Company
Dabbling
in
VoIP?
It
takes
years
of
hands
on
experience
to
understand
telephony.
Voice
on
a
computer
network
must
be
treated
with
a
different
set
of
rules.
It
takes
many
years
of
experience
and
comprehensive
technical
training
to
successfully
sell,
deploy
and
support
VoIP.
h"p://www.phonesystemsbrisbane.net.au

5. Are
You
An
IT
Company
Dabbling
in
VoIP?
It
takes
years
of
hands
on
experience
to
understand
telephony.
Voice
on
a
computer
network
must
be
treated
with
a
different
set
of
rules.
Desktops,
routers
and
servers
are
the
domain
of
the
IT
professional,
and
an
IP
Telephony
system
simply
shares
the
network
and
cabling.
h"p://www.phonesystemsbrisbane.net.au

6. Are
You
A
Service
Provider
or
Reselling
Agent?
Telco
arena
has
changed
forever,
no
longer
can
a
back
yarder
sell
Telco
services
without
first
being
ve"ed
and
cerCfied
by
Australian
CommunicaCons
and
Media
Authority
(ACMA)
and
the
TelecommunicaCons
Industry
Ombudsman
(TIO).
TIO
and
ACMA
alike,
so
you
can
be
sure
you
are
working
with
a
knowledgeable
and
reputable
company.
The
difference
between
a
Service
Provider
and
reseller
is
the
buck
stops
with
the
Service
provider,
whereas
the
reselling
agent
is
merely
a
middle
man.
h"p://www.phonesystemsbrisbane.net.au

7. What
Genuine
Hands
On
Know
How
Do
You
Have
With
Business
TelecommunicaCons?
We’re
amazed
at
how
many
IT
companies
trying
to
be
telco
companies
have
li"le
or
no
idea
about
telecommunicaCons.
We’ve
lost
count
of
the
amount
of
Cmes
we’ve
been
called
to
fix
up
a
previous
company’s
VoIP
installaCon.
In
our
experience
IT
companies
are
good
at
IT,
they
are
not
good
at
telephones.
h"p://www.phonesystemsbrisbane.net.au

8. Can
I
Port
My
Numbers
To
Another
provider?
Some
VoIP
Service
providers
do
not
allow
porCng
numbers
to
another
provider
which
means
you
are
conCnually
stuck
with
one
provider.
Unfortunately
many
unwary
business
owners
have
been
caught
with
water
Cght
terms
and
condiCons
from
unscrupulous
providers.
You’ll
have
your
phone
number
for
a
very
long
Cme,
it’s
crucial
to
check
before
commi[ng.
h"p://www.phonesystemsbrisbane.net.au

9. Do
You
Have
Plain
English
Speaking
Australian
Support?
We’ve
been
around
the
Telco
industry
for
30
odd
years
and
have
witnessed
service
dwindle
to
near
useless
overseas
call
centres.
How
many
Cmes
have
you
been
answered
by
an
overseas
call
centre
where
english
is
a
second
language,
and
how
many
Cmes
have
you
go"en
so
frustrated
you
gave
up
abandoning
the
call….
Only
later
feeling
even
more
frustrated
and
annoyed
because
you
know
the
only
way
is
to
do
it
all
again?
We’re
with
you,
that’s
why
we
only
have
Australian
based
english
speaking
support
so
you
can
be
sure
of
a
rapid
resoluCon.
h"p://www.phonesystemsbrisbane.net.au

10. The
NBN
Is
Just
About
Fast
Internet
…Right?
Understand
Why
h"p://www.phonesystemsbrisbane.net.au