At the 2013 ISG Sourcing Industry Conference in the Americas, Terri Hart-Sears held a workshop on asset maturity assessment, transformation and solutions for driving toward asset intelligence that is useful for IT decisions.

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Climbing the Asset Maturity Curve
Asset Management
9-10 September 2013
Terri Hart-Sears

2. © 2013 Information Services Group, Inc. All Rights Reserved 2
Implementation Gap: Exponential Effect
Customers, advisors, providers agree that accurate, objective data is critical to
building trust
Initial asset baselines are
frequently between 15-20%
inaccurate, and without
remediation, can fuel a host of
downstream complications
1. Inaccurate billing
2. Additional outages
3. Increased time and cost of
recovery
4. Unnecessary investment in
hardware and software
Inaccurate asset information can build a lack of trust increasing the gap between the
client and the supplier How can we address this "The 15% Problem"

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The Primary Challenges and Inherent Risks to the Global Enterprise
The Business Challenge: Managing Asset Information
Navigating risk complexity requires the
understanding the boundaries of
technology and asset management (BYOD)
Navigating regulatory complexity requires
the need to know where your assets and
information resides
Pursuing growth needs to manage the Q in
the P*Q equation to control costs
Driving global information reporting must
address the quality of information to
manage the IT Estate and outsourcing
relationships
 Fines accessed for data loss
 Reputation impacted by compromised
environment
 Increased demand drives increased
volumes and costs
 Financial penalties with audits
 Unanticipated increased volumes
 Increased outage time (missing information)
 Only 16.1% are satisfied with the amount
and quality of information to manage the
outsourcing relationship (According to
IAOP)
Building trust and transparency to address
governance
 Lost value of contracts, mergers, and
acquisitions and increased human capital

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Asset Management
Set of business practices that join financial, contractual and inventory functions to support
life cycle management and strategic decision making for the IT environment.
Asset Management
Architecture,
Policies and
Standards
Reporting Hardware
Hardware
Inventory
Acquisition
Spares
Disposal
Software
Software
Inventory
Acquisition
Catalog
Mgmt.
Contract
Portfolio
Contract
Compliance
Inventory.
Asset Life
Cycle
Software
Mgmt.
 Gain control of the inventory
 Increase accountability to ensure compliance
 Enhance performance of assets and the life cycle
management
 Improve Availability Time of the
Business/Applications/Processes

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IT Asset Maturity Model: Where are you?
An IT asset maturity model can help organizations assess their current state. If you want to
move forward, you need to understand where your organization fits on the IT asset maturity
curve. Simultaneous progress on both axes will improve accuracy and trust in the
data.
Trusted
Reports
support
key
decisions
5
Accurate
Accurately
reflect the
estate
Automated
compliance
reporting
4
3
Current
All CIs and
contracts are
accounted
for
2
Updated
Changes are
reflected
1
Implemented
Asset tool
0
Operating model without process
= pause
Tools without process
= insecurity
MaturityModel
Asset Accuracy
Reconciled
From multiple
sources
Limited
compliance
Reporting

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► Assessment is based on Operating, Asset Recording, License Management, Asset Cost,
and Life Cycle Factors
Asset Maturity Assessment Summary
Updated Current Reconciled Accurate Trusted
1 2 3 4 5 6 7 8 9 10
OPS Operating Factors 3.8 30%
ASR Asset Recording Factors 2.9 20%
LIC Licence Management Factors 4.3 20%
ASC Asset Cost Factors 2.0 20%
LIF Life Cycle Factors 4.9 10%
3.5 100%
Key Observations
1
2
Filter
Weighting
Filter
ValuesAsset Maturity Assessment
Maturity Score
Enter specific observations / facts

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Asset Recording
Operating
Maturity Assessment Factors
► How often does the organization reconcile usage to assets
► What percentage of retired hardware is tracked to enable redeployment of
software
► What percentage of purchased are made through a centralized or
controlled procurement process
► All assets in a asset register aligned with change and configuration
management
► Organization identifies legal, regulatory or contractual requirements
► Organization performs an required audit of assets
License
Management
► Maintains a register of all software licenses and associated agreement
► Conducts an audit to identify instances of installed software
► On a regular basis considers whether better terms obtained by upgrades or
changes in licensing

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Life cycle
Asset Cost
Maturity Assessment Factors (continued)
► Review the overall asset base considering whether it is aligned with
business requirements
► Assesses maintenance costs
► Review the overall base to identify opportunities for standardization,
sourcing and other strategies to lower procurement and support costs
► Procure assets based on approved requests in accordance with
procurement policies
► Approve payments according to agreed contract conditions
► Deploy assets following standard life cycle

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Build better
negotiating power
Pay only for the IT
assets and services
you use
Top 5 benefits of climbing the IT asset maturity curve
► Be sure that you are not only getting what you pay for but that you are not paying for
what you are not getting. Without a good handle on your assets, you may end up
managing too many assets or paying for “platinum” level support that is not used
outside business hours.
► Knowing what assets are active will allow for better contracts. How do you know you
have the right asset counts? What is the cost of being wrong? Missing discounts or
terms with the wrong asset information? Unanswered questions about assets can
drive up costs.
Get right with
operational
compliance
► Today’s environment is very complex; it takes multiple data sources to reconcile
information. Make sure you can answer these questions: Have we run all the back-
ups? Are the assets up to date on virus protection?
Navigate risk and
regulatory
compliance
► The financial loss exposure from these types of risks can include penalties for lost
data as well as the cost of re-creating information. The proliferation of mobile
devices and remote service points only increases this risk. Better asset management
will provide cost savings from improved compliance and ensure assets are mapped
to security parameters.
Enact ITAM process
discipline
► ITAM is closely linked to ITIL processes and enables improvements in four critical service
management processes: change management, asset management, service performance
and service level management, add in IT governance. AM Process disipline not only
reduces the time spent in reconciling diverse reports; it also optimizes value by reducing
unapproved changes, cycle time and downtime.

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Proper IT asset management (ITAM) is more than just good
business; it results in hard dollar savings that drop to the
bottom line. To conduct proper ITAM, an organization needs
an enterprise-wide view of its asset estate, including identity,
usage, spend and compliance.
AM Solutions

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Finding the right resources to help
1. Clients and Suppliers often have staff/cost constraints to
provide asset oversight and reporting
Both need to focus on the higher level activities.
2. Processes not linked for all parts of the organization
Standard processes are essential to effectively govern complex
environments.
3. Integration of the Tools / Technology is needed to support the
governance of the IT asset estate
Need to manage asset utilization and services and prioritize planning
initiatives
4. Time to successfully accomplish all of the above is at a
premium
Tools can be designed and ready to identify prioritized changes needed

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► We create new value from existing
sources of information that will:
► Reduce costs
► Manage change
► Minimize Risk
Driving toward Asset Intelligence that is useful for IT Decisions
Leverage accurate IT estate information to make confident, data-driven decisions that
support IT transformation through a modest, turn-key model
CIO’s need the measurements and
controls to achieve operational and
financial transparency with a true end-to-
end view of all HW/SW assets leveraging
analytics, process discipline and data
quality intelligence
Consolidate a view of all IT asset data throughout
the organization into one place
Achieve improved data quality/integrity using a
fine tuned sophisticated, multi-source
reconciliation process
Leverage existing databases, tools & agents
without deploying additional software
Build discipline processes to ensure gaps and
opportunities are addressed
Deliver both out-of-the box analytics and
customized reporting focused on your needs
Realize rapid Time-to-Value with actionable
results

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Built for an imperfect data environment; Developing trust thru transparency by
integrating all the Asset information into a single source of truth
Consumption Management offers IT Asset Intelligence
A ISG integrates technology and proven processes to address gaps and opportunities found
through the reconciliation
Proven Processes
Actionable Analytics and
Reporting
 Load diverse and separate
sources of data about IT
assets for reconciliation
 Tool Administrator
Build dashboards/reports; drive
insight and corrections for:
 Data accuracy
 Delivery of asset services
 Volume Validation
Provide recommendations to
reduce costs, mitigate risk and
Governance / ITSM process
improvements
Intelligent Technology

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Asset Management delivers value
► Reduce IT costs
► Manage Demand
► Sound Business decision
► Mitigate Non Compliance Penalties
► Focus on Operations
► Eliminate Risk
Better
Bottom
line
Mitigate
Risk
Manage
Change
► Deliver a complete IT estate profile
► Focus on the business
► Eliminate surplus assets
Wrap-up
Proper IT asset
management (ITAM) is
more than just good
business; it results in
hard dollar savings that
drop to the bottom line.
To conduct proper
ITAM, an organization
needs an enterprise-
wide view of its asset
estate, including
identity, usage, spend
and compliance.

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