Information Services Group is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the
world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational
environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation,
program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology,
the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in
Stamford, Conn., the company has more than 900 employees and operates in 21 countries.
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RESEARCH | CONSULTING | MANAGED SERVICES
Notes de l'éditeur
We understand business operations
These are some of the questions we are asked on our assignments
We have unique insight into operations. We own the single largest repository of sourcing contracts and operational metrics data in the world
Which is a key enabler for us to be able to answer these questions for our clients
In addition to our data, we have a practice called SIAM which stands for Service Integration and Management. We will discuss what this is and how important it is to drive change in an operating model on the next few slides
Emerging Technology Play – Summing up
Cloud is the threat, digitization the opportunity.
The cloud poses a disruptive threat to the entire IT market
Cloud is shrinking the infrastructure pie for the traditional IT service provider.
IaaS is reducing unit prices.
SaaS is reshaping application delivery – the build vs. buy decision heavily swayed to buy
The ‘run’ pie is shrinking, but the transformation/project opportunity is expanding. But whether the latter will compensate for revenue cannibalization by the former is far from clear.
Digitization is an opportunity – for those who adapt to the new rules of ADM
Digitization essentially means more and more processes will come under the purview of software, which implies a lot of new software will have to be built.
But the rules of ADM are changing – the service provider needs to develop product management competency and take agile development to a whole new level.
BPO: the future belongs to those can bring industry sector skills, development competency, and analytics together
There is now widespread expectation of service provider-owned technology and automation. Analytics is an essential part of all BPO service lines. And the BPO conversation is moving beyond cost.