Successful Agile Transformation - The NCS Story

3. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. #1 IT service provider by market share # 1 Independent SI in Singapore* # 1 Government, Healthcare, & Education by market share #1 > 4,000 Application developers, consultants and specialists > 15,000 Service Provider in Singapore Airport > 3 Mil No. of analytical reports churned out Source: 2012 Ranking, IT Professional Services (Gartner, Mar 2013) * Based on Partners awards and accreditations No. of managed desktops > 550K No. of managed desktops & network pts No. of projects delivered over last 10 years > 350K sqft Total data centre space 3 NCS Track Records

4. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. NCS has 8 Delivery Centres in 5 countries Singapore, China, Malaysia, Philippines, Australia 4 Hong Kong Chengdu Kuala Lumpur Suzhou Shanghai Philippines Singapore Australia • BPO • ITO • Development Centre • BPO • ITO • Development Centre • ITO •Testing • Development Centre • BPO Centre • Development Centre • ITO • Development Centre • ITO, NOC, SOC • Data Centre • Call Centre • Development Centre • BPO • ITO • Development Centre •Development Centre 4 Delivery Centres in 5 Asian Countries

5. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. 5 Public Sector Defence & Homeland Security Education Healthcare Banking Telco & Utilities Transport & Logistics Manufacturing 5 NCS Customer Base

7. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Source: VersionOne, published 27th Feb 2013 Caveat: VersionOne sells agile project management software. Company is pro-agile. Common Reasons to Go Agile

9. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Agile Conference Story Mapping User Personas Poker Planning Kanban Task-board Continuous Integration Pipeline Daily Scrum Unit Testing Pair Programming Story Journey Agile SW Development Techniques

10. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Coaching/ Enablement Training Key Industry Partnership Strategic Partners Enablement & Transformation Company-wide initiative Competency Centre Rapidly Growing Agile Practitioners in NCS Company Wide Agile Strategy Agile Strategy

11. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Customers Like To Change, Change and Change. But Don’t Understand the Rules of Scrum! Product Owner Scrum Master Customer Rep Service Providers Customers SCRUM Team Stakeholders - Cross functional - Experienced - Self-Organizing - Agile PM - Project plan and execution - Promotes agile values and practices - Empowered decision maker - Committed - Available - Qualified - Participative - Provides constant feedback - Conduct UAT TeamFinding a customer presentative to play the role of a fair Product Owner Role is paramount to success! Agile requires multiple rounds of interaction! It is basically a lot of User Acceptance Tests and continuous interaction. Senior Management should not undermine the decisions of the product owner. The Product Owner must be empowered!

12. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Enlist people with Agile experience to lead the transformation Formalize NCS Agile Development Methodology Support tender Proposals / Customer Enquiries Transform culture to Servant Leadership and Cross- Functional CollaborationLarge Agile to Large Programs and Initiatives $ Form strategic partnerships with industry leaders Supply a deployable pool of skilled and highly experienced Agile Practitioners Setup NCS Agile Competency Centre, including ODC. Coaches, Scrum Masters, Developers & Business Analysts Pilot Successful Agile Projects / Build strong technical foundation Transformation Agile Journey Invest in Agile Training and Coaching Engage External Customers Interest AWARE PHASE PRACTICE PHASE MASTER PHASE

13. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. NCS Agile Competency Centre • Experienced Scrum Masters, Agile Developers, Business Analyst to coach on: • Agile Values and Lean Principles • Scrum • Technical Best Practices • Average 3-4 years of Agile experience in Scrum and Extreme Programming • Certified CSM, CSPO, PMI-ACP, PSM, PSPO, SAFe Agilist Agile Coaching Offshore Delivery Centre Agile Technical Practices Who Are In the Agile Competency Centre?

14. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Training • Scheduled Learning & Organization Training • On Demand Project Focused Training Coaching • Coaching on Scrum Process Framework and Ceremonies • Assistance in best practice adoption (automated testing, mock objects, unit testing, continuous integration etc) Customer Engagement • Explaining Agile Concepts and Values • Requirements Prioritization • Consultancy Services • Conducting Product Owner and User Training Roles of Agile Competency Centre

16. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. 16 Agile Developer Course Developers doing hands-on Test Driven Development through pair programming, code refactoring and continuous integration. Agile Process Framework Course Participants perform activities to appreciate the Scrum Inspect and Adapt cycles. Agile Project Manager Course Team Leads and PM transiting to become servant leaders. Agile Business Analyst Course Analysts writing user stories and perform requirements gathering in iterative fashion. NCS Internal Agile Training Programs

17. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Inputs from different stakeholders NO CHANGE IN SPRINT GOAL & DURATION Sprint 1-4 Weeks 1 DayUser Stories Customer Participation Code Refactoring Code Review Automated Testing Pair Programming Unit Testing Collective Code Ownership Emergent Design Continuous Integration Co-located Team Planning Poker Test Driven Development Retrospectives Sprint Review Potentially Shippable Software Defer Commitment Eliminate Waste Deliver Fast Build Quality In Empower the Team Optimize the Whole Amplify Learning Scrum Master & Team Prioritised Product Backlog FEATURES Sprint Backlog TASKS Product Owner NCS Agile Methodology Founded on Proven Methods

19. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Sprint Planning Meeting Team decides what are the tasks required to deliver the committed product backlog items. Assumptions are discussed. The team playing Planning Poker to get team consensus on task estimates. Sprint Planning

20. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Standup Meetings – Daily Scrum Meetings Daily Standup at 9:15 am. Impediments are identified and the team self-organize to resolve these impediments. Daily Scrum – Standup Meetings

21. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Sprint Review Demo During the sprint review demo, the features are examined in detail to identify defects and new additional features that needs to be added into the product backlog. Sprint Review

23. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Big visual monitors and screen projections help everyone to align and quickly understand true status of progress in development. Pair Programming helps to improve code quality, share tacit knowledge and develop friendship and teamwork within the group. Colocation allows for face to face communication. Issues are identified and resolved quickly. Pair Programming – 2 People to Do the Work of 1?

24. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. During development, JUnit tests are written first, before the actual coding work, followed by refactoring activities. Write Test Before Code – Are you Sure?

25. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Acceptance Tests are automatically triggered per developer code check-in. Visible status of test results keep the team honest and creates sense of urgency to resolve quality issues. Testers play a part to influence code quality during development timeframe. Automated Testing – Keeps Regression Testing Less Painful

26. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Requirements are documented as User Stories Screen design are part of the requirements. Acceptance Criteria in user stories provides the basis for test cases specification. User Story – What the Users Wants

27. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. One Jenkins To Chain it All  Run Functional Tests Setup & Deploy Test Environment Create Build Artifacts build#121 Run Code Coverage Analysis Run Static Code Analysis Run Integration Tests  Run Unit Tests    Build Source Code Commit to Version Control Development Team Apply Code Changes Publish Reports Continuous Integration

29. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Have the Big Picture in Mind Business Canvas and Product Box Business Canvas Maps helps to link IT Projects to Business Objectives. Think from the perspective of the customer in terms of revenue streams, channels etc. Product Box exercise helps to prioritize the key functionalities the Product / Project is going to bring across. Pareto’s Rule for 80/20.

30. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Understanding Your Users Through Personas Personas help to identify who are your customers? What are the needs they need to address using your system. Discussing through the personas characters within the development team and customers help to establish common end users requirements.

31. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Creating User Journeys User Journeys describe at a high level of detail exactly what steps different users take to complete a specific task. Working through the user journey help to identify user stories that are necessary for the application. User Journeys discussed at Team Level so that everyone is on the same page of understanding. Visualize User Interaction Using User Journey

32. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Putting Together the Whole Flow – Spot the Discrepancies Putting everything on one a big wall helps to “visualize the whole”. Missing user stories are easily spotted out.

33. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Prioritizing User Stories through Story Mapping Story Mapping helps to establish the relationship of different story priorities and dependencies to assist in release planning. This is carried out in a workshop with the product owner and the development team together. Through group participation, the entire team understands the big picture together, setting the ground work for subsequent self-organizing behavior. Mapping Out the Features to Decide on Releases

34. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Electronic Product Backlog. A simple physical taskboard keeps track of activities carried out by the team. Daily Standup meetings are carried out in front of the taskboard. Product Backlog and Taskboard Keeps The Team Aligned

36. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Customers Like To Change, Change and Change. But Don’t Understand the Rules of Scrum! Product Owner Scrum Master Customer Rep Service Providers Customers SCRUM Team Stakeholders - Cross functional - Experienced - Self-Organizing - Agile PM - Project plan and execution - Promotes agile values and practices - Empowered decision maker - Committed - Available - Qualified - Participative - Provides constant feedback - Conduct UAT Team

37. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Customers Like To Change, Change and Change. But Don’t Understand the Rules of Scrum! Product Owner Scrum Master Customer Rep Service Providers Customers SCRUM Team Stakeholders - Cross functional - Experienced - Self-Organizing - Agile PM - Project plan and execution - Promotes agile values and practices - Empowered decision maker - Committed - Available - Qualified - Participative - Provides constant feedback - Conduct UAT TeamFinding a customer presentative to play the role of a fair Product Owner Role is paramount to success! Agile requires multiple rounds of interaction! It is basically a lot of User Acceptance Tests and continuous interaction. Senior Management should not undermine the decisions of the product owner. The Product Owner must be empowered!

38. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. LOA •10% Requirement •20% Development SIT UAT •20% Commission •25% PGP •15% 12 Months Warranty •10% LOA •0% Release 1 • Sprint 1 • Sprint 2 • Sprint 3 Release 2 • Sprint 4 • Sprint 5 • Sprint 6 Release 3 • Sprint 7 • Sprint 8 • Sprint 9 Commission •25% PGP •15% 12 Months Warranty •10% Traditional Agile 50% 50/3 50/3 50/3 You Don’t Get Paid A Cent Without Working Software!

39. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Mu Mu Mu 39 Essential Level Customer Participation Unit Testing Automated Testing Code Review Intermediate Level Advanced Level Test Driven Development Pair Programming Collective Code Ownership Emergent Design Continuous Integration (L3) User Stories Code Refactoring Mutually Reinforcing A depends on B Legend Continuous Integration (L1) Continuous Integration (L2) Technical Practice Co-Located Team Planning Poker People Practice CI L1: Automated Build CI L2: Automated Acceptance, Unit, Static Code Analysis, auto deployment to SIT env, triggered by code commit CI L3: Full automated testing in SIT, UAT. One touch to verify Integrity. Continuous Delivery! Mastering Best Practices Takes Time!

40. GROUP ENTERPRISE Copyright 2014 NCS Pte. Ltd. All Rights Reserved. Tue WedMon Sprint Planning Development team task out, estimate and sign-up to deliver stories for the new iteration Sprint Review Demonstrate to Product Owner and business the signed off stories Retrospective Lessons learnt and how to do better next time Sprint Prep Product Owner decide what stories should be played in the next sprint. PO, analysts, architects, developers groom the stories to sufficient details for discussion. Thu Fri Mon Tue Wed Thu Fri Daily Scrum Daily Scrum to resynchronize – inspect and adapt 2 weeks 2 Weeks Sprint – Sprinting, Sprinting ...

Successful Agile Transformation - The NCS Story

Institute of Systems Science, National University of Singapore

Successful Agile Transformation - The NCS Story