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Itbetw sita padovan_1
- 1. The Digital Traveler
A Challenge to the e-Travel Industry
The air traveler’s requirements
SITA’s vision and approach
- 2. Flight booking & check-in
!
2010 Passenger Self-Service Survey 2 No usage without the consent of SITA | © SITA 2010 All rights reserved.
- 3. Self-service check-in options used by region
Population: respondents who used self-service to check in
2010 Passenger Self-Service Survey 3 No usage without the consent of SITA | © SITA 2010 All rights reserved.
- 4. Smartphone demographics
28% of this year’s respondents
were carrying a smartphone
2010 Passenger Self-Service Survey 4 No usage without the consent of SITA | © SITA 2010 All rights reserved.
- 5. Self-service check-in growth per channel
Mobile
2010 Passenger Self-Service Survey 5 No usage without the consent of SITA | © SITA 2010 All rights reserved.
- 6. Flight-related use of smartphones
2010 Passenger Self-Service Survey 6 No usage without the consent of SITA | © SITA 2010 All rights reserved.
- 7. Interest for digital entertainment & shopping services
$
Population: respondents who stated that dwell time needs improvement
2010 Passenger Self-Service Survey 7 No usage without the consent of SITA | © SITA 2010 All rights reserved.
- 8. The air traveler’s requirements
Passengers want more Users are versatile in
self-service choosing self-service
channels
Growing ancillary Smartphone users want
revenue opportunity to use their device to
manage their trip
2010 Passenger Self-Service Survey 8 No usage without the consent of SITA | © SITA 2010 All rights reserved.