IT OUTSOURCING AND SOLUTIONS

1. TechExpert Company
IT OUTSOURCING AND SOLUTIONS
TECHEXPERT COMPANY

2. TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects

3. TechExpert Company
KEY FACTS ABOUT TECHEXPERT

4. TechExpert Company
OUR KEY CERTIFICATIONS
• Microsoft Certified Partner • Cisco Systems
• Hewlett-Packard
• CheckPoint

5. TechExpert Company
OUR CLIENTS & PARTNERS

6. TechExpert Company
OUR EXPERTISE
• Products and technologies:
Microsoft Windows Server
Microsoft Hyper-V Server
Microsoft Forefront Server
Microsoft System Center
Microsoft Office Project Server
Microsoft SQL Server Microsoft
Exchange Server
Microsoft Dynamics CRM
Microsoft SharePoint Server
Microsoft Lync Server
Microsoft Office 365
Microsoft Office
Microsoft Windows MultiPoint
Server 2012
Desktop Systems
Nagios
Zabbix
GLPI
Asterisk
Jabber
Postfix
Sendmail
Exim
Linux
Red Hat
Debian
OpenSUSE
CentOS
FreeBSD
OpenBSD
Fedora
Cisco
Hewlett-Packard
CheckPoint
Juniper
• Hardware:

7. TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects

8. TechExpert Company
OUR SERVICES
Infrastructure Management Outsourcing
Support
Maintenance

9. TechExpert Company
INFRASTRUCTURE MANAGEMENT
OUTSOURCING
What benefits can organizations get from our services?
Experienced and
skilled professionals
Organizational and
operational
flexibility
IT service continuity
Security risk
reduction
Effective
management of IT
infrastructure costs
• Necessary knowledge and skills
• Experience in the industry-specific projects
• No hard costs of hiring new employees
• Achieve high business agility
• Incorporate new technologies and best practices
• Foster innovation
• Identify, asses and manage risks
• Rigorous Configuration Management, Change
Management and review process
• Lower capital and operational costs
• No extra expenses on recruiting training and
infrastructure costs
• High level of information security

10. TechExpert Company
INFRASTRUCTURE MANAGEMENT OUTSOURCING
Network
Management
Routers/Switches
Wireless
Voice and Unified Communication
Security
Audit and design
Server and storage
management
Server monitoring and management
Backup management
Email server management
Performance and capacity management
Migrations and upgrades
Disaster recovery and replication
support
Server consolidation & virtualization
Protection from
external/internal
threats
Vulnerability audit
Penetration test
Intrusion Prevention System (IPS)
Compliance with regulatory mandates
Network Access Control (NAC)
Firewall, VPN
End-point security
Data Loss Prevention (DLP)
Web security
Email security

11. TechExpert Company
Support and Maintenance
How can one describe this interrelationship?
Shift from describing and solving what happened to creating accurate predictions and
taking steps will not only deliver new insights but improve operability outcome.
“What happened?”
“How many, how often and where?”
“What exactly is the problem?”
“What actions are needed?”
“Why is this happening?”
“How to accommodate user requirements?”
“How to increase system’s maintainability?”
“What will happen next?”
MAINTENANCESUPPORT
Future orientated and
source of competitive
advantage
Solve incidents and
provide insight of
information system
“How to minimize risks?”

12. TechExpert Company
SUPPORT
Expertise • Allow your business easy and
timely access to specialist
knowledge and skillsCustomer satisfaction
Lower costs
• Exclude a necessity to search for
additional in-house experts
Return on investments
Focus on core competencies
• Take advantage of the latest
technology in the market
Business efficiency
Key benefits of outsourced IT Support services

13. TechExpert Company
SUPPORT
Expertise
• An increased focus on delivery
of products or services
Customer satisfaction
Lower costs • Employees will be able to
concentrate on your customers,
so the quality of service is likely
to improveReturn on investments
Focus on core competencies
• Easier access to new technology
Business efficiency
Key benefits of outsourced IT Support services

14. TechExpert Company
SUPPORT
Expertise
• Extend internal resources at
minimal cost
Customer satisfaction
Lower costs
• The need for infrastructure and
capital outlay is done away with
Return on investments
Focus on core competencies
• The incremental cost of add-ons
to the system is lower.
Business efficiency
Key benefits of outsourced IT Support services

15. TechExpert Company
SUPPORT
Expertise
• Return on investment is clearer
thanks to measurable outlay
Customer satisfaction
Lower costs • More effective cost control
• Guaranteed fixed IT system
costsReturn on investments
Focus on core competencies • Service-Level Agreement
guarantees the respective
quality of servicesBusiness efficiency
Key benefits of outsourced IT Support services

16. TechExpert Company
SUPPORT
Expertise • Make optimal use of existing
resources by reducing the
pressure on your employees.Customer satisfaction
Lower costs • This will allow your staff to
focus on your company's core
competencies rather than on IT
support tasks.Return on investments
Focus on core competencies • Faster implementation time for
IT systems translates to reduced
time to productivity.Business efficiency
Key benefits of outsourced IT Support services

17. TechExpert Company
SUPPORT
Expertise
• The use of IT services can result
in higher levels of efficiency
thanks to a more focused use of
limited business resources.
Customer satisfaction
Lower costs
Return on investments
• The business processes will
improve through the
establishment of best practices.
Focus on core competencies
Business efficiency
Key benefits of outsourced IT Support services

18. TechExpert Company
department with the primary
functions of making changes to
component that is required to resolve
(i.e. code change, hardware
replacement, vendor support etc.)
SUPPORT
How are Support services provided?
Ticketing System
- 100 percent web-based system
- manages workload by issuing tickets when problems arise
- tickets are managed by moving them from one queue to
another until the problem is fixed
- easily manages hundreds of problems simultaneously
2nd Level Support 3rd Level Support
technical specialists with profound
knowledge on certain technologies
and software products who co-
ordinate and resolve incidents as
quickly as possible

19. TechExpert Company
SUPPORT & MAINTENANCE COLLABORATION
How does this relationship work?
SPoC
Service
ManagerService Team Company's employees
Company’s
representative
a team of professionals that
is trained to provide
support, guidance and assist
the users of specific
products and services
the person in
charge of the
whole
collaboration
process
the person that
communicates
objectives of the
company and
SLA metrics
in case of incidents or any
problems users submit a
request

20. TechExpert Company
MAINTENANCE
Key benefits of outsourced IT Maintenance services
Reduces
resource
waste
Manages
control
Reduces
overtime
Allows easy
error
spotting
Improves
safety
Improves
quality
Ensures
better
Support &
Service

21. TechExpert Company
MAINTENANCE
What our Maintenance services have to offer?
increase the system’s maintainability,
with such services as updating
documentation or adding comments
Corrective maintenance
Adaptive maintenance
Perfective maintenance
Preventive maintenance
repair of faults found
adapt the information system to
changes in the environment without
changes in the system’s functionality
functional enhancements to the system
accommodating new or changed user
requirements

22. TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects

23. TechExpert Company
Our team is comprised of highly experienced and certified
professionals who can provide full range of services: from
infrastructure design to integrated support and maintenance of
the heterogeneous environment.
Our team includes such specialists:
OUR TEAM
System and network administrator
System and network engineer
Solution architect
Service Desk analyst
IT Consulting analyst
Project manager

24. TechExpert Company
All our professionals have the appropriate competencies,
a great experience in project participation and the
appropriate international certifications:
OUR TEAM
Hewlett-Packard
Microsoft
Cisco
Cisco Certified Network
Associate (CCNA)
Cisco Certified Network
Associate Security
(CCNA-SEC)
Cisco Certified Network
Professional (CCNP)
Cisco Certified Network
Professional Security
(CCNP-SEC)
Cisco Certified Design
Associate (CCDA)
Cisco Certified Design
Professional (CCDP)
Cisco Certified Security
Professional (CCSP)
CQS-Cisco Foundation
Express Design
Specialist (CQS-FDS)
CQS-Cisco IP
Communications
Express Specialist (CQS-
IPCCX)
Cisco IPS Specialist
(CQS-CIPSS)
Cisco Express
Foundation Field
Specialist (CQS-FSPS)
Microsoft Certified
Professional (MCP)
Microsoft Certified
Technology Specialist
(MCTS)
Microsoft Certified IT
Professional (MCITP)
Microsoft Certified
Systems Administrator
(MCSA)
Microsoft Certified
Professional Developer
(MCPD)
Microsoft Certified
Solutions Developer
(MCSD)
Microsoft Certified
Solutions Associate
(MCSA)
Microsoft Certified
Solutions Expert (MCSE)
Microsoft Certified
Trainer (MCT)
HP AIS - Network
Infrastructure
HP ASE - Network
Infrastructure
HP ASE – Wireless
Networks Implementer
V1
HP Certified Systems
Administrator (CSA)
HP Master ASE -
Network Infrastructure

25. TechExpert Company
Contents
Who we are?
Our services
Our team
Our projects

26. TechExpert Company
RITTAL: INFORMATION SYSTEM MODERNIZATION
Client:
Rittal
Complex project on modernization of information system including virtualization
Objectives:
Modernization of the services provided by existing
information system, including the implementation of
virtualization system up to current requirements of business
processes in day-to-day activities.
The deployed solution should ensure the continuity of
business processes striking a balance between the fault
tolerance and costs of system implementation.
Modernization of information system and the implementation of virtualization
solutions, backup, mail system organization, meeting all the requirements of
modern information infrastructure, will allow fulfilling the current goals of
business more accurately and clearly.
Result:

27. TechExpert Company
Client:
Bayer
Complex project on migration of the desktops to the latest Microsoft software
Objectives:
The customer had the task to fulfill migration of all desktops with
Microsoft Office 2003 and Windows XP to a new platform -
Microsoft Office 2010 and Windows 7.
As well TechExpert was to keep this massive transition as seamless
as possible , and for this purpose - to train employees using the
new software. One of the main tasks was to spend optimum
financial cost with minimum disruption to production.
Specifically for this task, based on our objectives and the level of knowledge of our
employees, TechExpert and our training center “Networking Technologies” designed
training program , which was carried out daily for 3 months on the customer’s territory.
At the same time the TechExpert team fulfilled software migration on workstations
without interrupting the users’ workflow.
Result:
BAYER: TASK OUTSOURCING (DESKTOP MIGRATION)
As a result of the project, all workstations were upgraded to the new software and users
immediately began its effective operation.

28. TechExpert Company
Client:
Sanoma Media
Migration to the new enterprise mail system using Microsoft Exchange Server
Objectives:
The challenge for the company was to upgrade
the mail system in order to improve user
productivity and to reduce the risk of data loss
or leakage.
The specialists of TechExpert company had successfully fulfilled the project on
migration to the new enterprise mail system. Within the project scope was
carried out migration from the existing mail system to Microsoft Exchange
Server 2010.
Result:
SANOMA: ENTERPRISE MAIL SYSTEM MIGRATION
Resulting from the project fulfillment customer managed to achieve the
required business objectives such as improvement in efficiency of users’
teamwork, availability and reliability of mail system, improvement in securing
the environment of e-mail exchange

29. TechExpert Company
Client:
Platinum Bank
Migration to the new enterprise mail system using Microsoft Exchange Server
Objectives:
The customer’s goal was to improve significantly
the quality of customer service and to ensure the
integration with other System Center products,
which has been previously used in our company.
That is why the Client decided to implement
Microsoft System Center Service Manager 2010
(SCSM 2010) , and as a result to get an integrated
solution for the IT- infrastructure management.
For the fulfillment of this product, the Customer mainly relied on the strength of
their own IT- department. However, in order to fulfill a number of tasks they have
decided to draw an external expert with experience in implementation of similar
projects. In result of analysis of Microsoft partners with the appropriate
specialization, the Customer have chosen TechExpert company.
Result:
TechExpert company has successfully managed to fulfill the task to configure the
system for automation of IT customer service.
PLATINUM BANK: MS SCSM IMPLEMENTATION

30. TechExpert Company
SUPPORTED LANGUAUGES
Russian Ukrainian
English German

31. TechExpert Company
CONTACTS
Kyiv, 04112 UKRAINE
48 Degtiarivska Street
Suite 411
Looking forward to new partnership
in Europe!
www.en.techexpert.ua
bs@techexpert.ua