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Role of Change Agents In Change Management

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Role of Change Agents In Change Management

  1. 1. ROLE OF CHANGE AGENTS IN CHANGE MANAGEMENT Written by Ileana Delgado-Romero, BS-HSA
  2. 2. EXECUTIVE SUMMARY “The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.” John P. Kotter
  3. 3. CONSULTING AGENTS ASSISTING CHANGE  Health Central Hospital  The need for internal and external change. • Caring, compassion, commitment • Affordable Care Act  Merger and the new President • Less cost, Best practices • What we focus on, we achieve  Emergency Room  Culture Change  Consulting Agents
  4. 4. CHANGE AGENTS  Blue Jay Consulting • History • Change Management Approach • Increase Revenue • Shorten Wait Times • Emergency Room Throughput • Cultural Re-vamping  MEDI • History • Organizational Development • Vision • Break resistance • Resources & Tools • Unified team
  5. 5. LITERATURE REVIEW
  6. 6. CHANGE IS GLOBAL CHANGE IS UNAVOIDABLE
  7. 7. CHANGE AGENTS  $10 billion global business  Agents that fit the need, the change and the situation.  Agents have knowledge of the external elements.  Agents are Leaders that practice different images.
  8. 8. DISCUSSION & CONCLUSION
  9. 9. ORGANIZATIONAL RENEWAL
  10. 10. BLUE JAY CONSULTING
  11. 11. CHANGE MANAGEMENT APPROACH  Direct and navigate policies and procedures  Decrease wait times.  Decrease patients not seen.  Faster I-Triage  New Concierge Desk  Call Backs  Increase revenues  Sustainability of short and long term goals.
  12. 12. MEDI
  13. 13. ORGANIZATIONAL DEVELOPMENT  Coach and interpret the vision.  Executive Leadership • Leaders coaching management • Management coaching staff • Staff coaching staff  Team Building  Resources and Tools  Change to a positive culture  Empowerment and accountability
  14. 14. RESULTS  Grade A Hospital for 24 months running in by the Leapfrog Group.  Joint Commission full accreditation  OPPE best practice by VHA Southeast Bright Ideas magazine.  The 1st and only full accredited stroke receiving hospital in Central Florida.  #1 hospital in the Orlando Health organization for quality improvement in the last 4 years. According to the Center of Medicaid Services (CMS), “Health Central is recognized as a mentor hospital for best practices in reducing harm and re-admissions.”
  15. 15. REFLECTIONS
  16. 16. PROJECT/PRACTICE MANAGER  Situational approach –the need to be flexible to handle any changes.  Collective approaches  Collaborative images  Awareness of the organization and its culture.  Internal and External changes  Knowing when assistance is needed.  Director and Coach
  17. 17. THE 4 P’S OF MANAGEMENT  Purpose Why? External or Internal.  Picture How? What If’s?  Plan The Method Lean Six Sigma Kotter’s 8 Step Process  Part Who are the players? Team Building Empowerment Accountability PURPOSE PICTURE PLAN PART
  18. 18. QUESTIONS & COMMENTS

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