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Siebel Mobile Solutions Overview
1.
CON9697 - Mobile
Solutions for Siebel CRM Raj Aggarwal – Oracle Darshan Kumar – Oracle Satish Chowdary - Wipro 1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
2.
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 2 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
3.
Program Agenda
§ Next Generation Mobile Applications § Connected and Disconnected Mobile Applications § Siebel Mobility Roadmap § Demo 3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
4.
Next Generation Mobile
Applications 4 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
5.
Next Generation Mobile
Applications CRM Anywhere, Anytime Connected Mobile Support Disconnected Mobile Support Connected Mobile CRM Desktop* Disconnected Mobile Siebel CRM *Available today 5 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
6.
Siebel Mobility -
CRM Existing Solutions available – 8.x platform CRM Desktop ü Embed CRM data in desktop applications ü Unified calendar, tasks, and contacts ü Offline access to CRM data ü Enforce business rules for data entry ü Increase user adoption ü Minimize training costs ü Configurable 6 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
7.
Siebel Mobility
Siebel CRM Desktop for Lotus Notes Siebel CRM Desktop for Lotus Notes ü Extends functionality to Lotus Notes ü Available in Innovation Pack 2012 7 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
8.
Connected and Disconnected Mobile
Applications 8 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
9.
Mobile Solutions Value Proposition ü
Leverage existing meta-data ü Extensibility ü Native Device Integration* ü Device independent Processes ü Field Sales and Service ü Consumer Goods and Pharma Solutions Deliverables ü Connected Mobile Tablet/ Smartphone ü Disconnected Mobile Tablet/ Smartphone* 9 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
10.
Siebel Mobile Application
– User Experience ü Same look and feel for connected or disconnected application ü Mobile Application on Mobile devices only ü Native Device Integration ü Email ü GPS – Location Based Services ü One touch dialing ü Signature Capture ü Multi touch gesturing ü Portrait/Landscape Configuration ü Icons instead of Labels ü Swipe on Lists ü HTML5/CSS level 3/JQM ü UI Extensibility ü Symbolic URL Integration 10 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
11.
Mobile Solutions
Service Flow 1 Plan Day Tasks 2 Plan Customer Site Visit 3 Guided Work Order View 6 Close out work Order 5 Part lookup and Order 4 Collaborative Troubleshooting 11 Copyright © 2012, Oracle and/or its affiliates.20 Oracle reserved. © All rights Corporation – Proprietary and Confidential
12.
Siebel Mobility Roadmap 12
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
13.
Mobility Roadmap 13
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
14.
Mobility –Buzzwords HTML5
Enterprise Deployment Mobile Strategy Hybrid BYOD Native Device Apps Store Management Market share 14 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
15.
HTML5/Hybrid/Native
Native HTML5 Hybrid Native Look and Feel (LAF) Camera Integration PIM Integration Offline Storage Location Services 15 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
16.
Mobility Roadmap
Mobile Solutions Mobile Framework ü ADF Mobile ü Hybrid solution to support device specific integrations ü Tablet and Smartphone ü Support for iOS, Android, Windows ü Offline business rules ü Sync and conflict resolution Industry Specific Disconnected Solutions ü Pharma Sales with edetailing ü HTIM Field Service Solution ü Consumer Goods 16 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
17.
Demonstration Connected and Disconnected
Mobile Applications 17 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
18.
Behind the scenes
Desktop Controls Mobile Controls Open UI Framework Tools/SRF Web Templates Server Scripting Server Integration 18 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
19.
DEMONSTRATION
D E M O N S TField ServiceIMobility RAT O N Warranty Setups 19 © 2012 WIPRO LTD | WWW.WIPRO.COM
20.
Execution (Parts Available
/Shipped to Customer) Ken Bruce, Field Service Engineer He handles the equipment repairs He logs into Siebel using iPad and sees Ken received a notification the activity on the home page that the activity has be 2 He then drills down on the activity assigned to him 1 3 and verifies customer details and confirms the appointment with customer 8 He closes the SR and 4 He checks the route details and sends a survey to updates the activity as in transit and customer 5 start the Travel clock He reaches the 7 6 customer site and stop He performs the repair the travel clock and He stops the labour starts labour clock and replaces the clock and enter parts necessary parts from his details and generates trunk/shipped by Service the invoice/repair HQ and capture images summary of failed parts and if needed he does a 20 facetime chat with expert © 2012 WIPRO LTD | WWW.WIPRO.COM
21.
Activities Home
Barcode Maps Facetime Camera 21 © 2012 WIPRO LTD | WWW.WIPRO.COM
22.
Graphic Section Divider 22
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
23.
Maximize Your OpenWorld
Experience Key Upcoming CRM Sessions ID Session Title Date/Time Location Unleash the Power of “Open UI” Wednesday, Oct 3 11:45 AM Moscone West Room 2010 User Interface Innovations with the Tuesday, Oct 2 10:15 AM Moscone West Room New Siebel “Open UI” 2009 Driving Great Customer Experiences Monday Oct 1 4:45 PM Moscone West Room with Siebel Service Applications 2014 Best Practices for Upgrading Your Monday, Oct 1 3:15 PM Moscone West Room Siebel CRM Implementations: 2009 Customer Successes 23 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
24.
Maximize Your OpenWorld
Experience Key Oracle CRM Activities • 25+ LIVE Demos: DEMOgrounds, Moscone West, Aisle 3800 Oracle Red Lounge, Moscone North upper lobby • Mobility/Open UI: Moscone West, Booth #3205/3206 • Meet the Experts: Applications Lounge, Moscone West - 2001A – Oracle Fusion CRM: Tuesday, 5:00 – 6:00 pm • CRM Social Reception: Howard Street Tent – Tuesday, 6:00 – 8:00 pm – Tickets at CRM Pavilion, Booth #3837 24 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
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Stay Connected
Read blogs.oracle.com/CRM Watch youtube.com/OracleCRM Follow twitter.com/OracleCRM Join facebook.com/OracleCRM Learn oracle.com/CRM Use and Follow #OOW12CRM for LIVE UPDATES during the conference 25 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
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Safe Harbor Statement
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 27 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
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