2. TABLE OF CONTENT
INTRODUCTION
SALES & SERVICES OFFERED
Computer Systems & Peripherals
Networking and Cabling
Telecommunication Systems & Solutions
Software & Web Applications
Annual Maintenance Contract (AMC)
Callouts as needed
BENEFITS
3. Know Us
Imagine IT solution is a well known Computer firm established in 2012 with an aim to provide best services
and innovative computer technologies to the customers in U.A.E. Our focus is on developing and supporting
your IT infrastructure taking into account your business needs and constraints. We located in 310, Al Qusais
Plaza, Al Qusais, Dubai, UAE.
We make clever solutions, which are incredibly simple and cost effective. Leave all the complicated and boring
back end stuff to us and concentrate on running your business smoothly. We are not believed in template driven
business strategies. Our Approach to our customers is Unique. For any new projects/prospects, we listen to our
clients to establish a complete understanding of their needs and Objectives. After analyzing your ongoing
strategy, we will advise on Improvements and create a flexible and transparent process workflow for saving you
both time and money
SALES & SERVICES OFFERED
1. Computer Systems & Peripherals
Whether you need an entire computer or computer spare parts we are the smart choice. When you
select us, we ensure that the software selected by you correspond with the built-to-order hardware
system that runs your software efficiently. We have well qualified team which can also fully install and
support complete systems so that they perform as desired by you.
Our company deals with high end servers, nodes and data storage devices. We have also entered into
partnership with leading companies for desktops, printers and notebooks. We have attained expertise in
incorporating different brands of hardware into one cohesive and compatible working unit which gives
maximum output through proper alignment.
We have reduced cost of the customers by offering a one-stop shop solution for them. Our computer
and related hardware sales include:
We Offer
Products Brands
Desktop HP, DELL, Lenovo, Acer, Assembled Pc's
Laptop HP, DELL, Lenovo, Acer, Sony, Toshiba, Fujitsu.
Workstations HP, DELL, IBM
Servers DELL, HP, IBM
Backup Devices (DLT) HP, IBM, Quantum, Qnap, Asuster
UPS Systems APC, Eton
Printers & Scanners (Dot Matrix / Laser Printers
/ Inkjet Printers / Multi Function Printers / High
Speed Document scanners )
HP, Samsung, Canon, Develop, Epson.
4. 2. Networking
Our high levels of skills and experience helps us to provide you with an exceptional array
of computer network support and networking services. From the latest wireless IT environment
to an advanced combination of wireless and cable system, IMAGINE IT gives you the
connection. We are specialists in designing and setting up local area networks which enables
companies to make more efficient use of their IT investment. We are here to support advice
and implement solutions tailored specifically to your business needs. A well designed and
maintained network system is a must have for most small businesses. No matter what your line
of business is, our team can design a network that does anything you require.
Design, Installation, Termination, Testing(Report) and Commissioning of LAN/WAN/Wi-Fi Networks
Build VPN (Virtual Private Network) solution for connecting Multiple Branches
Gateway Management
VLAN Management
We Offer
Services Description Brands
Structured Cabling
DATA, Voice and Video (CAT 5,
CAT 6, OFC etc.)
Schneider, Optronics, 3M, D-link
Local Area Networking
(LAN)
Wireless and Wired using
Routers, Switches, access Points
etc.
Cisco, Nortel, Avaya, D-Link, Net
Gear, Linksys etc
Wide Area Networking
(WAN)
Internet firewalls and VPN
Cisco, Fortigate, Juniper, Sonicwall,
etc.
3. Telecommunication
IMAGINE IT Services are the staple on which this business was founded. From SMB clients up to large
corporations and enterprises that scale across the nation, we have communication solutions that are
tailored for you.
Our approach is simple; we listen to your communication needs and heartaches, we educate you on
products and solutions that meet those needs, and then we install customized solutions that are a
perfect fit for your business practices.
We Offer
Products Description Brands
EPABX VOIP & Analogue Panasonic, Avaya, NEC, Alcatel-Lucent, Cisco
Business Phones VOIP & Analogue Panasonic, Avaya, NEC, Alcatel-Lucent, Cisco
Voice Call Logger VOIP & Analogue Panasonic, Avaya, NEC, Alcatel-Lucent, Cisco
5. 4. Software & Web Applications
IMAGINE IT Solution philosophy is to provide customers with a cost effective total IT solution. In
today’s world of changing and complex technologies, businesses are being challenged to keep current. In every
industry, companies are looking for ways to be competitive and stay ahead of the competition. They are also
looking for improved effectiveness and productivity from their employees. So IMAGINE IT is in Customized
software development and Web based solutions to achieve this goal.
We Offer
Products Description
Domain Registration .com, .ae, .net, .org etc.
Websites Development Static Sites & Dynamic Sites
Hosting Services Server Space
Email Solutions
Under the company domain name (name@yourcompany.com)
Google Apps, Microsoft Exchange Online, Microsoft Exchange Server….
Online Marketing SEO, SEM and Bulk mailing or Email Marketing
Software ERP, QHSE, Accounting Software, Educational Software, etc…
5. Annual Maintenance Contract (AMC)
AMC will assure prioritized technical support, which ensuring the support of highly qualified
Professionals for your entire IT requirements with a minimal recurring cost. We are offering the
service with a minimum upfront quarterly payment for a year.
Online Support
On-Site Repair & Maintenance
Single low annual fee
Experienced Technicians
Support for variety of Hardware and
Software
Guaranteed response times
Preventive Maintenance to avoid
unexpected downtimes.
Technician visit for emergency
breakdowns.
Backup your critical data to a safe
Location / Media.
Ensure the security of your LAN and Wi-Fi
Network
Special care for your Printers, Scanners
and other peripherals.
6. Products That Covers in AMC
Desktop (Branded / Assembled) Printers & Scanners
Laptop PABX , Fax & Telephones
Servers (Windows / Linux / Oracle)
CCTV Equipments (DVR, Cameras and its
network)
Backup Devices (Tape Drives, DVD, HDD, Remote
Backup Servers etc.)
Access control Systems (Proximity, Bio metric
etc.)
Networks (LAN, WAN, VLAN and VPN etc.)
Network Equipments (Router, Switches,
Modem Firewalls, Load Balancers etc.)
6. Callouts as needed
We understand your needs may be to have a firm you can rely on to be responsive when you
need them. Total Support prides itself on being just that, we have highly experienced and
dedicated technicians that will arrive promptly diagnose competently and effectively deliver the
outcomes you need. And all this is done at rates that are highly competitive.
7. Consultancy
We provide consultancy in all areas of IT, including security, Health checks, Backups and
network design. We achieve this by working with the customer to determine their requirements,
auditing the sites and evaluating the current operation. This allows us to examine the suitability
of the existing solution to the business needs and make recommendations to enhance that
solution.
Client Benefits
Professional business oriented approach to IT needs.
Highest commitment to customer satisfaction
Unparalleled customer service, from pre-sales support to on-time and accurate execution of
orders and post-sales follow through.
We provide expert staff of Information Technology consultants to assist our customers to define
IT strategies for their organizations.
We provide comprehensive solutions to our customers.
Very competitive pricing on Professional services, software and hardware.
Our engineers are committed to provide you latest technologies and thus helping to increase
the productivity and efficiency of your firm.
