5. 5
Global, connected, accelerated & information sharing new world
210 bill. e-mails each day
3 mill. pictures uploads each
day
45 mill. updates each day
5 mill. tweets each day
22 bill. texts each day
26 mill. minutes are uploaded
each day
Population:
7.2 billion
Internet access:
3.1 billion
Smartphones:
3.6 billion
Social Media:
2.1 billion
22 mill. searches each day
6. 6
The wold has gone VUCA
V = Volatility
U = Uncertainty
C = Complexity
A = Ambiguity
7. 7
What does this mean?
• Always beta
• Disruptive innovation
• Hyper-competition
• Big data = new oil
• Agile strategizing
• Customer is king
• Transparency
• Interconnectivity
• Employee branding
• Multiple channels
• Feedback
• Exponential organizations
8. 8
The customers of the future
• Globalized
• Informationalized
• Perfectionists
• Process-oriented
• Time-conscious
• Environment-conscious
9. 9
To meet the customers of tomorrow we need employees of tomorrow
• Manage the complexity, the pace and
working methods of fully integrated
technology
• Cooperate with diverse, globally
distributed people
• Create, share, and master knowledge
through assessment and filtering of
semi-reliable information
• Thriving in chaos, i.e. able to make
quick decisions based on inadequate
information
• Dealing with dilemmas
• Acting as "knowledge artisan" -
translating knowledge into services
and supplies
• Practice self management
11. 11
The new customer and the new employee requires new organizations
• Wireachy
• Decentralized decision power
• Open source information sharing
• Team structure
• Fast innovation & learning
• Build for fast transformation of ideas
into new products and services
• Horizontal communication lines
• Hierarchy
• Centralized decision power
• Rigid information pathways
• Departmental structure
• Slow innovation & learning
• Build for effective mass production
and production lines
• Vertical communication lines
14. 14
Agile leadership
• Leadership is a
collaborative activity rather
than a position
• Leadership is a
collaborative phenomenon
• The agile leader facilitates
this collaboration
15. 16
The world of leadership belongs to the most learning agile
• Mental Agility
• People Agility
• Change Agility
• Results Agility
• Self Awareness
16. 17
Leadership Agility and development
1.Expert
2.Achiever
3.Catalyst
4.Co-creator
5.Synergist
Situational
Awareness
Sense of
Purpose
Stakeholder
Understanding
Power
Style
Connective
Awareness
Reflective
Judgement
Self-
Awareness
Develop-
mental
Motivation
Bill Joiner and Stephen Josephs, Jossey-bass 2006,
“Leadership Agility five levels of mastery for
anticipating and initiating change”.
17. 18
Leadership in the new reality
Agility
Toward the teamsTowards the employee
Toward the organization and business
Authentic
Self