The document discusses how customer experience is now the top marketing priority and digital transformation tool. It notes that customers expect fast, convenient, personalized experiences across any device. To keep up, companies spent over $1 trillion on digital transformation in 2018 to improve their customer experience. The document recommends that companies personalize experiences through customer relationship management systems and invest in multiple communication channels like websites and social media to ensure a consistent, high-quality customer experience.

1. DID YOU KNOW?
CUSTOMER EXPERIENCE
IS THE NEW MARKETING
TOOL

2. Introduction
As of now, clients anticipate that their content
should be speedy, applicable to what they are doing,
effectively available anyplace, in any arrangement, and
on a gadget of their decision. It's a definitive customer
experience that directs a brand's system.

3. Digital spend of 2018
Organizations currently need to grasp advanced
change to convey unrivaled client experience. As
per an IDC report, around $1 Trillion was spent on
Digital transformation in 2018, with the financial
plan expected to expand post COVID19.

4. Digital Transformation
Digital Transformation is the
way toward incorporating
advanced innovation in explicit
zones of your business that
achieves a basic and great
change in the manner the
organization works and
conveys a value to its clients.

5. Following pointers of presentation
are how your business can get
started with the digital
transformation revolution and
deliver on their expectations.

6. Personalized Experiences
The present-day shopper wouldn't fret associations
utilizing their information. For this organizations need
to put resources into CRM (Customer Relationship
Management). It's a methodology intended to improve
deals, incomes, and benefit by diminishing expenses
and reinforcing client reliability and experience.

7. Multi-Channel Experience
Customers expect to happen things
in real time now, they connect
brands at multiple channels
for example website and social
media. So it is important to invest
in multiple channels for better
customer experience

8. Conclusion
In this presentation, you ll get to know
about the digital transformation and
why it is important for better customer
experience. We have listed channels as
well where companies need to invest
To know more in-depth about how to invest
for better customer experience. Click here

9. Connect us
Socially
https://www.theimpulsedigital.com
91-9769285224
collabs@theimpulsedigital.com

10. Thank You