1. Imran Ahamed
Hand Phone: +91-9942901234, Write to: imran.jb@gmail.com
Area of Expertise
Personality Development
Field Coaching
Behavioural Development
Organisational Development
Talent Development
Leadership Training
 Broad-based background encompasses exceptional work ethic and commitment towards organisational
objective.
 Proactive facilitator and tactical planner with ability to train and motivate people.
 Excellent in building teams and fostering camaraderie, motivate individuals to excel, enabling teams remain
well-qualified to provide highest level of quality and service.
 Core competencies in strategic planning, employee relations, organisational development, employee
engagement, content creation.
Career Highlights
Company Period Business Title
Aircel Limited Mar 2010 – Till date Sr. Trainer
Freelance Sept 2007 – Mar 2010 Consultant
Apex Agencies Aug 2004 – Sept 2007 Purchase and Sales Officer
Significant Accomplishments at Aircel Limited
 Joined Aircel on 1st
April 2010 as Customer Service Trainer and Promoted as Senior Star Trainer (Soft Skill
Trainer) 1st
April 2011.
 Certified by Aircel Academy for the following programs(Behavioural Training):-
 MTT for Manager as a Coach and Trainer program and got certified with Yellow belt.
 Influence to Retain and certified with Green belt.
 Manage and Inspiring Winning Collection Team training and certified with Green belt.
 Certified with green belt for selling the Service Way program.
 Making Magic Happening at retail.
 Implemented ROTI (Return On Training Investment) Using Kirkpatrick’s Learning evaluation
model
 Implemented OJT (On Job Training) for Prepaid Sales Team and Increased Sales by 4% (July – Dec’12)
 Increased retention percentage from 3% to 5% (April – June’13)
List of Behavioural trainings conducted at Aircel limited:
 Beyond the Numbers
 Manager as a Coach and Trainer
 Influence to retain
 Collection for success
 Unleashing the power of frontline leadership
 Coming together winning forever
 Service plus
Accomplished training professional with 10 plus years of
distinguished performance in Talent Development industry, seeking
challenging assignment in Learning and Development function.

2. Imran Ahamed
Hand Phone: +91-9942901234, Write to: imran.jb@gmail.com
 Adventure and attitude at Aircel
 Leader in me
 Making magic happening in retail
 Selling the service way
Roles and Responsibilities at Aircel Limited:
 Training store employees on Product, process, selling skills and customer service.
 Designing action plan for store employees to achieve their monthly targets.
 Conducting On Job Training for store employees.
 Certifying retail team.
 Preparing Training Calendar.
 Discussion with vertical heads to know Training Need Analysis.
 Conduct training programs initiated by Aircel Academy.
 Conduct OJT and regular interviews with business and vertical heads to receive their feedback about
employee’s performance.
 Designing and conducting need based training intervention.
 Customizing training programs created by Aircel Academy.
 Trained the trainers on new product and process.
 Call Centre intervention as and when needed along with CEET Score.
 Training DSM on Soft Skill and also making them aware about the cross functional activity.
 Managing priorities and other challenges, analysing monthly learning unit results, penetration reports,
evaluating available alternatives determining and taking timely & requisite actions for the next month.
 Updating MIS on LMS (Learning Management System) Online Portal.
 Creating and reviewing monthly budget for Learning and Development.
 Ensuring that all processes are followed and all training reports are filed on time.
 Supporting Regional Training Manager on releasing Monthly Emagazine. (Dhwani)
 Handling overall trainer-performance, mentoring low-performing trainers and creating an action-plan to
ensure they come up the learning curve.
 Interacting with clients at various locations and identifying business opportunities.
 Providing reports on assessments, reinforcement and follow up activities outside of classroom delivery.
 Linking learning objectives to business outcomes, demonstrating learning ROI.
 Collation of feedback forms and their publication & analysis.
 Ensure all training / learning interventions are in line with the organization objectives.
 Supporting HR team on employment engagement activity.
 Handling training vendor and external call centre trainers.
 Interacting with call centre functional heads and knowing their training requirement and supporting on the
same.
Freelance - Reference of training vendors shall be provided on request
Roles and Responsibilities at Apex Agencies
 Coordination with the merchandiser for new season.
 Daily filling up the checklist & Target Cards.
 Ensuring timely completion of all statutory, Commercials, financial and operational aspects.
 Strategies to Achieve Individual Cluster Targets.
 Interacting with buyer and seller regarding market update.
 Spearheading Sales of all products.
 Gaining a strong knowledge and understanding of a client’s brands and products.
 Involved in the day to day management of clients.
 Address client concerns and ensure the resolution of issues in a timely manner.

3. Imran Ahamed
Hand Phone: +91-9942901234, Write to: imran.jb@gmail.com
 Maintaining contact with clients – giving them regular updates on product.
 Contacting prospective and existing buyers over the telephone to sells the vendors product.
 To identify, influence and build relationships with key decision makers.
 Advising potential clients on the products, providing market knowledge.
 Involved in developing sales and pricing strategies.
 Identifying the customer’s need.
 Dealing with a diverse range of clients in the private sector.
 Providing regular and accurate sales forecast to buyers.
Significant Accomplishments:
 Developed key strategies to augment business and competition in urban market.
 Steered the successful launch and penetration of the company.
 Attained revenue growth of 30%
 Accomplished recovery of old debts and maintained outstanding at less than 6 months.
Academic Credentials
 Completed B.B.M Bharathiar University (April 2004)(with specialization in Management)
 Passed H.S.C (March 2001)
 Passed S.S.C (March 1999)
Personal Skills & Strengths:
 Good interpersonal skills, fluent and articulate communicator.
 Self-motivated, goal oriented and organized, pro-active in following up.
 Positive attitude and ability to succeed in challenging atmosphere & under pressure.
 Ability to deliver quality services, confident and able to take initiatives.
 Expertise in handling a large team & a great team player with conviction to lead by example.
Personal Information:
Languages Known : English, Hindi, Tamil and Urdu
Date of Birth : 16th March 1983
Address : 5/1 Vimal Building,
Anupparpalayam,
Kattoor,
Coimbatore – 641 009.
Current Location : Madurai