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facebook	
  as	
  pla,orm	
  for	
  an	
  
online	
  ecosystem
GX	
  Connect	
  2010,	
  2	
  december	
  2010
starring
vision	
  of	
  info.nl
                                                                                   Real=me	
  Company
                                                                                   marke6ng	
  is	
  a	
  service	
  experience


                                                                                                                 online	
         sustainable
                                                                                                                                  differen6a6on

                                       Exploding	
  Strategy
                                       be	
  there	
  where	
  the	
  user	
  is
                                                                                                               ecosystem
                                                                         distributed	
  
Virtual	
  Warmth
a	
  context	
  relevant	
  dialogue
                                                                            apps
                                 online	
  
                                presence
the	
  context	
  of	
  our	
  life	
  is	
  an	
  
online	
  ecosystem
The	
  Web	
  of	
  Documents	
  gave	
  
us	
  the	
  page	
  rank
With	
  the	
  Web	
  of	
  Data	
  we	
  start	
  
to	
  produce	
  and	
  remix
We	
  are	
  all	
  conversaBonalists	
  in	
  
a	
  Web	
  of	
  People
We	
  are	
  now	
  at	
  the	
  beginning	
  
of	
  the	
  Web	
  of	
  Impulses
Tim	
  O’Reilly
Devices	
  will	
  all	
  have	
  sensors.	
  
In	
  the	
  end	
  it	
  is	
  about	
  the	
  
services	
  you	
  create	
  using	
  these	
  
sensors.
 check	
  in/check	
  out	
  systems
conversion	
  funnels	
  start	
  everywhere

a:ract


engage


convert


retain
connec6ng	
  to	
  legacy




                                portal	
  server




        content                              customer
       repository     LDAP
                                              profile

                                                                ERP/	
  
                                                        apps
        WCMS         SSO	
  &                                  shops
        ECMS        security                  CRM
the	
  challenge:	
  be	
  part	
  of	
  the	
  
dialogue
Mark	
  Zuckerberg




CommuniBes	
  already	
  exist.	
  Instead,	
  think	
  about	
  
how	
  you	
  can	
  help	
  that	
  community	
  do	
  what	
  it	
  
wants	
  to	
  do.
Over	
  550m	
  Ac6ve	
  Users	
  Globally
Over	
  169	
  million	
  users	
  in	
  Europe




             2007              2008               2009                                     2010
                                                  Source:	
  Facebook	
  internal	
  data,	
  Nov	
  2010
Top	
  Facebook	
  countries	
  in	
  Europe
1. United	
  Kingdom	
  	
  	
  	
  	
  28m

2. Turkey	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  23m

3. France	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  19.5m

4. Italy	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  17.2m

5. Germany	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  12.4m

6. Spain	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  11.6m

7. Sweden	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.8m

8. Poland	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.7m

9. Belgium	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.6m

10.Netherlands	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3.1m



                                                                                                                        Source:	
  Facebook	
  Internal	
  Data,	
  Nov	
  2010
Over	
  3.13m	
  Ac6ve	
  users	
  in	
  Holland




                                                                                                                                                        2010


                                                                                                        Source:	
  Facebook	
  internal	
  data,	
  November	
  2010
                   Note:	
  Ac6ve	
  users	
  are	
  registered	
  users	
  who	
  have	
  logged	
  on	
  to	
  Facebook	
  at	
  least	
  once	
  in	
  the	
  last	
  30	
  days
Over	
  3.13m	
  Ac6ve	
  users	
  in	
  Holland



                                                                                                                                                       3.13+




                  2008                                                                                                        2009                      2010


                                                                                                        Source:	
  Facebook	
  internal	
  data,	
  November	
  2010
                   Note:	
  Ac6ve	
  users	
  are	
  registered	
  users	
  who	
  have	
  logged	
  on	
  to	
  Facebook	
  at	
  least	
  once	
  in	
  the	
  last	
  30	
  days
Facebook	
  Demographics	
  Holland
        Gender                                                  Age




                           Source:	
  Total	
  ac6ve	
  audience	
  Facebook	
  internal	
  data	
  July	
  2010
huge	
  engagement

3.13m	
  monthly	
  ac=ve	
  users
73%	
  of	
  users	
  come	
  back	
  every	
  week	
  
44%	
  of	
  users	
  return	
  to	
  the	
  site	
  daily
3.6	
  billion	
  monthly	
  page	
  views
24%	
  penetra=on	
  of	
  the	
  online	
  popula=on
91	
  average	
  number	
  of	
  friends
872k	
  users	
  access	
  on	
  their	
  mobile	
  (28%)
mapping	
  facebook?	
  
mapping	
  facebook?	
  
Social	
  ads
  Open	
  Graph



                    Target	
  User
                      News feed

                      News feed




Pages
Facebook	
  pages                    ApplicaBons
 instant	
  personalizaBon
global	
  ecosystem

900	
  mln	
  objects	
  that	
  people	
  connect	
  with
30	
  billion	
  pieces	
  of	
  content	
  shared	
  monthly	
  
550k	
  applica=ons	
  ac=ve
more	
  than	
  1	
  mln	
  websites	
  integrated	
  with	
  pla,orm
50%	
  of	
  comScore’s	
  global	
  top	
  100	
  sites	
  
more	
  than	
  150	
  mln	
  people	
  engage	
  on	
  external	
  sites
facebook	
  as	
  the	
  fuel	
  for	
  our	
  
own	
  online	
  ecosystem
keys	
  to	
  success	
  in	
  facebook
an	
  acBve	
  and	
  open	
  wall
good	
  community	
  management	
  generates	
  fans


apps	
  as	
  engine
using	
  the	
  viral	
  effect	
  of	
  the	
  social	
  ecosystem
	
  
acBvate	
  with	
  aYenBon
sparks	
  the	
  engagement
 facebook	
  ecosystem	
  of	
  Pathé
22	
  cinemas
16	
  ciBes
11	
  million	
  visitors

#1	
  movie	
  website	
  in	
  Netherlands:	
  Pathe.nl
90%	
  of	
  movie	
  goers	
  does	
  orienta6on	
  online	
  
                       (source:	
  Bioscoopmonitor)
 Social?
“Want	
  to	
  catch	
  a	
  movie	
  tonight?”




                        “Let’s	
  go	
  see	
  the	
  new	
  Harry	
  PoYer”
ovie!”
 Great	
  m
“
                                   got 	
  to	
  
                          u’ve	
           t!”
                       “Yo k	
  it	
  ou
                        ch ec




    “ The
expe      	
  3D	
  
    rienc              “So	
  
  ama e	
  was	
                 funn
                                     y!”
       zing
              ”
+

+
Pathé	
  facebook	
  page
insights	
  on	
  customers
organic	
  growth	
  using	
  cut+paste	
  tools
using	
  facebook	
  campaigns
Pathé	
  –	
  Zaandam	
  Applica6on
Pathé	
  –	
  Incep6on	
  Applica6on
campaign:	
  interacBon:	
  viral
fanpage:	
  fan	
  growth
facebook	
  as	
  a	
  traffic	
  source
responder	
  demographics
next	
  steps:	
  Pathé.nl	
  social	
  integraBon
next	
  steps:	
  Pathé.nl	
  social	
  integraBon
from	
  page	
  to	
  applicaBon
thanks!
info.nl/socialmarkeBng
We	
  provide	
  professional	
  Social	
  Media	
  marke>ng	
  
solu>ons	
  with	
  proven	
  results.
Choose	
  one	
  of	
  our	
  clear	
  services:	
  
facebook	
  startup,	
  facebook	
  ac6ve
Tooling	
  for	
  extended	
  content	
  management	
  and	
  analy6cs:	
  
All	
  in	
  1	
  social
Track	
  record	
  includes	
  implementa6ons	
  for	
  
Pathé,	
  GroenLinks,	
  Fiat,	
  John	
  Frieda,	
  All	
  Op6ons
First	
  Dutch	
  Preferred	
  Development	
  Consultant
	
  
contact
Daan	
  Bolder
daan@info.nl	
  
020-­‐5309100

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