Google Apps' Identity Crisis

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Video and slides synchronized, mp3 and slide download available at http://bit.ly/ZwkAo0. Derek Parham discloses details of the largest and most complicated user migration and code refactoring in Google’s history when all their services were made available to Google Apps users. Filmed at qconsf.com. Derek Parham has over 12 years of experience as an entrepreneur and technical lead. He built Google Apps for Business from scratch and served as its technical lead of over 100 engineers for almost six years, growing the product to 40 million customers. Derek is currently an Entrepreneur in Residence at Hattery and serves as technical investor and adviser to various start-ups.

Technology Business

Identity Crisis
Derek Parham
(Former Tech Lead - Google Apps)

InfoQ.com: News & Community Site
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Portuguese)
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Watch the video with slide
synchronization on InfoQ.com!
http://www.infoq.com/presentations
/Google-Apps-Identity

Presented at QCon San Francisco
www.qconsf.com
Purpose of QCon
- to empower software development by facilitating the spread of
knowledge and innovation
Strategy
- practitioner-driven conference designed for YOU: influencers of
change and innovation in your teams
- speakers and topics driving the evolution and innovation
- connecting and catalyzing the influencers and innovators
Highlights
- attended by more than 12,000 delegates since 2007
- held in 9 cities worldwide

4+ years
40+ teams
4 million organizations
40 million active accounts

Gmail for your domain
● Administrator has full control
○ Create/delete accounts
○ Reset password
○ Access to control panel
○ Control what service their users can access
● End users log into multiple accounts
○ Personal jane234@gmail.com
○ Business jane@altostrat.com
○ Edu janew@school.edu
● Customized login page

Problem 1: Conflict accounts
Only an issue if we're successful...
...so a good problem to have!

Product launches
Consumer:
May 2005 iGoogle
Oct 2005 Google Reader
April 2006 Google Calendar
June 2006 Google Checkout
June 2006 Picasa
Sept 2006 Google Docs
Dec 2006 Blogger

Problem 2: Slow launches + Subset
Consumer:
May 2005 iGoogle
Oct 2005 Google Reader
April 2006 Google Calendar
June 2006 Google Checkout
June 2006 Picasa
Sept 2006 Google Docs
Dec 2006 Blogger
Apps:
Aug 2006 Google Calendar
Feb 2007 Google Docs

Problem 3: Sharing
Share with: jane@altostrat.com

What do we want?
● All Apps accounts access to all services
● Resolve conflict accounts
● Allow multi-login between accounts
● Admins can turn on/off every service
● Administrators control accounts @domain.com

Projects Required for Solution
● Get all Apps account to log into 1 login page
● Tool to help people resolve conflict accounts
● Allow multi-login in a standard way
● Create On/Off switch for every service (60+)
● Migration tool for Admins

Single Login page
http://mail.google.com/a/altostrat.com http://mail.google.com

Resolve Conflict Accounts
Login with: jane@altostrat.com

Administrator: "Who the hell is that?"
Migration tool for Admins

Migration tool for Admins
jane%altostrat.com@gtempaccount.com

Where's the Advil?
● Multi Login with SAML
● You can attach any email address to a gmail
address OR you can attach a gmail address
to any consumer account
● Users want to migrate data from conflict
accounts
● Migrating users while they're logged in

4+ years
40+ teams
4 million organizations
40 million active accounts
1 decision

Background
feb 2006 - launch gmail
○ admin password reset, multi-login through domain in url
aug 2006 - launch calendar, talk, pages
feb 2007 - premier
june 2007 - first design docs
june 2008 - talks with L&S
oct 2008 - service code work started
march 2009 - first account moved over
dec 2009 - google.com moves over
june 2010 - beta launch
nov 18 2010 - public launch

Shadow accounts
Multi-login
Domain migrator - timeline
Email as id

● History
○ Service on the internet with email login
○ Want to offer different service to business users
● Decisions
○ Want to separate out admin ownership from
consumer ownership

History
Start with a consumer service
bob@gmail.com
Google Answers
Gmail

Add corporate functionality
annie@domain.com
has admin

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Angeliki Cooney has spent over twenty years at the forefront of the life sciences industry, working out of Wynantskill, NY. She is highly regarded for her dedication to advancing the development and accessibility of innovative treatments for chronic diseases, rare disorders, and cancer. Her professional journey has centered on strategic consulting for biopharmaceutical companies, facilitating digital transformation, enhancing omnichannel engagement, and refining strategic commercial practices. Angeliki's innovative contributions include pioneering several software-as-a-service (SaaS) products for the life sciences sector, earning her three patents. As the Senior Vice President of Life Sciences at Avenga, Angeliki orchestrated the firm's strategic entry into the U.S. market. Avenga, a renowned digital engineering and consulting firm, partners with significant entities in the pharmaceutical and biotechnology fields. Her leadership was instrumental in expanding Avenga's client base and establishing its presence in the competitive U.S. market.

Biography Of Angeliki Cooney | Senior Vice President Life Sciences | Albany, ...

Angeliki Cooney

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Six Myths about Ontologies: The Basics of Formal Ontology

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Google Apps' Identity Crisis

1. Identity Crisis Derek Parham (Former Tech Lead - Google Apps)

2. InfoQ.com: News & Community Site • 750,000 unique visitors/month • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • News 15-20 / week • Articles 3-4 / week • Presentations (videos) 12-15 / week • Interviews 2-3 / week • Books 1 / month Watch the video with slide synchronization on InfoQ.com! http://www.infoq.com/presentations /Google-Apps-Identity

3. Presented at QCon San Francisco www.qconsf.com Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide

4. 4+ years 40+ teams 4 million organizations 40 million active accounts

5. April 2002

7. yourname@gmail.com April 2004

8. yourname@your-domain.com

9. Gmail for your domain ● Administrator has full control ○ Create/delete accounts ○ Reset password ○ Access to control panel ○ Control what service their users can access ● End users log into multiple accounts ○ Personal jane234@gmail.com ○ Business jane@altostrat.com ○ Edu janew@school.edu ● Customized login page

10. Feb 2006

11. http://mail.google.com

12. http://mail.google.com/a/altostrat.com

13. Problem 1: Conflict accounts Only an issue if we're successful... ...so a good problem to have!

14. Product launches Consumer: May 2005 iGoogle Oct 2005 Google Reader April 2006 Google Calendar June 2006 Google Checkout June 2006 Picasa Sept 2006 Google Docs Dec 2006 Blogger

15. Problem 2: Slow launches + Subset Consumer: May 2005 iGoogle Oct 2005 Google Reader April 2006 Google Calendar June 2006 Google Checkout June 2006 Picasa Sept 2006 Google Docs Dec 2006 Blogger Apps: Aug 2006 Google Calendar Feb 2007 Google Docs

16.

17. Problem 3: Sharing Share with: jane@altostrat.com

18. Share with: jane@altostrat.com

19. What do we want? ● All Apps accounts access to all services ● Resolve conflict accounts ● Allow multi-login between accounts ● Admins can turn on/off every service ● Administrators control accounts @domain.com

20. Projects Required for Solution ● Get all Apps account to log into 1 login page ● Tool to help people resolve conflict accounts ● Allow multi-login in a standard way ● Create On/Off switch for every service (60+) ● Migration tool for Admins

21. Single Login page http://mail.google.com/a/altostrat.com http://mail.google.com

22. Single Login page - SAML

23. Single Login page

24. Resolve Conflict Accounts Login with: jane@altostrat.com

25. Resolve Conflict Accounts

26. Multi Login

27. Multi Login

28. Multi Login

29. Multi Login

30. On/Off Switch for Every Service

31. Administrator: "Who the hell is that?" Migration tool for Admins

32. Migration tool for Admins jane%altostrat.com@gtempaccount.com

33. Where's the Advil? ● Multi Login with SAML ● You can attach any email address to a gmail address OR you can attach a gmail address to any consumer account ● Users want to migrate data from conflict accounts ● Migrating users while they're logged in

34. 4+ years 40+ teams 4 million organizations 40 million active accounts 1 decision

35. Identity Crisis Questions?

36. Background feb 2006 - launch gmail ○ admin password reset, multi-login through domain in url aug 2006 - launch calendar, talk, pages feb 2007 - premier june 2007 - first design docs june 2008 - talks with L&S oct 2008 - service code work started march 2009 - first account moved over dec 2009 - google.com moves over june 2010 - beta launch nov 18 2010 - public launch

37. Shadow accounts Multi-login Domain migrator - timeline Email as id

38. Start of problem

39. ● History ○ Service on the internet with email login ○ Want to offer different service to business users ● Decisions ○ Want to separate out admin ownership from consumer ownership

40. History Start with a consumer service bob@gmail.com Google Answers Gmail

41. Add corporate functionality annie@domain.com has admin

Google Apps' Identity Crisis

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