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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2NeL53R.
Robin van Zijll and Janna Brummel talk about the history, present and future of ING’s SRE team and practices. They touch upon people (hiring, coaching, organizational aspects, culture), process (way of working, education), technology (observability, infrastructure), and share lessons learned that can be applied to any organization starting or growing SRE, financial or not. Filmed at qconnewyork.com.
Janna Brummel is Site Reliability Engineer at ING Bank, where she helps other teams within the bank to know more about their services' reliability and to be able to respond more efficiently to incidents. Robin van Zijll is Site Reliability Engineer & Product Owner at ING Bank. He applies his experiences to help other engineers with operations related problems by creating a reliability toolset.