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Who Broke Prod? - Growing Teams Who Can Fail without Fear

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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2IFQJvb.

Emma Button explores the factors that contribute to psychological safety on a delivery team. She looks at some of the steps that leaders and team members can take to foster a culture of blameless failure that encourages innovation and collaboration. She looks at soft-skills, CI/CD practices, retrospective processes & tooling that can help build a culture of trust and ownership within a team. Filmed at qconlondon.com.

Emma Button is the COO and Co-founder at nubeGO Cloud Consulting. She leads engineering teams going through cultural change; inspiring team members to transition from traditional working methods, through Agile and Lean practices and into the DevOps mindset.

Publié dans : Technologie
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Who Broke Prod? - Growing Teams Who Can Fail without Fear

  1. 1. Who Broke Prod? Growing teams who can fail without fear Emma Button Co-founder, nubeGO.io @growerofawesome
  2. 2. InfoQ.com: News & Community Site Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ culture-blameless-failure • Over 1,000,000 software developers, architects and CTOs read the site world- wide every month • 250,000 senior developers subscribe to our weekly newsletter • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • 2 dedicated podcast channels: The InfoQ Podcast, with a focus on Architecture and The Engineering Culture Podcast, with a focus on building • 96 deep dives on innovative topics packed as downloadable emags and minibooks • Over 40 new content items per week
  3. 3. Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide Presented at QCon London www.qconlondon.com
  5. 5. SELF-DEFENCE Photo: Silvia Izquierdo Respond positively to feedback Stop seeking blame
  6. 6. SELF-DEFENCE Resilience • Re-live a painful failure. Find one new way of responding in a painful situation, write it down and consciouslychoose to use that response next time • Respond with “Thank you for the feedback” Stop Seeking Blame • Correct yourself and others when we find ourselves asking “Who is to blame for this?” or “What caused this to happen?”– replay the question as “What are the factors that contributed to the failure?” • Periodically remind ourselves, our peers and our team “It’s OK to fail” Improvement Katas – Responding to Failure
  7. 7. INCIDENT Brutal transparency Collaboration & Shared Accountability
  8. 8. INCIDENT Improvement Katas – Incident Response Transparency • Use Slack to share and keep a quick, lightweight, internal record of all actions we take, record our assumptions Collaboration & Shared Accountability • Practice Pair-Incident-Management • Pair when formulating customer-facing responses • Pair when diagnosing logs & metrics • Pair when applying changes • Get into the habit of using the word “We” instead of They/I/You/Them
  9. 9. POST-MORTEM Blameless Post-Mortem Learning Review Beyond Blame; Learning from Failure and Success by Dave Zwieback
  10. 10. POST-MORTEM Improvement Katas – Blameless Post-Mortem Do them!
  11. 11. VISIBILITY Make failure visible Know your normal
  12. 12. VISIBILITY Improvement Katas – Make Failure Visible Visualise Failure • Install an information radiator. Put the results of your CI/CD pipeline onto the screen somewhere that everyone can see. Know Your Normal • Draw a flow map of data as it travels through your system on a big wall or whiteboard.
  13. 13. EXPERIMENT Make time for experiments Try things you DO NOT know Practice game days
  14. 14. REWARD Never punish people for trying Reward positive behaviours Change starts with US
  15. 15. REWARD Re-enforceBlameless Behaviours • At least twice a week, make a point of publicly singing people’s praises for demonstrating behaviours that support:- • Experimentation • Collaboration • Accountability • Go for lunch as a team to celebrate a honest, but difficult retrospective Improvement Katas – Reward, don’t Punish Reward, Don’t Punish • Practice using supportive language: • Say “thank-you”to someone who shares their account of what happened • Say “well done” to someone who tries a new approach to solve a problem, whether or not it works • Tell someone their honesty in a post-mortem is appreciated • Reward honest and blameless contribution to post-mortem with a gift - laptop stickers
  16. 16. Emma Button emma@emmabutton.co.uk linkedin.com/in/emma-button @growerofawesome
  17. 17. Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ culture-blameless-failure