Nowadays customers have more options than ever before, and it’s much easier for them to switch vendors. Why is loyalty imperative?

1. Customer
Nowadays customers have more options than
ever before, and it’s much easier for them to
switch vendors.
Optimize the
Customer
Experience
Build Employee
Loyalty
Communicate
with your
customers
Provide great
customer service
and support
Loyalty Tips
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Why is Loyalty
imperative?
Cost
It cost 5 times more to get a new customers than it does
to keep an existing one.
=
Revenue
80% of revenue for most companies comes from 20% of
their customers
Likeability to sell
It is easier to sell a new product to your
existing customer base
Retention
91% of unsatisfied customers who switch over to another
company will never come back
Good Customer
Experience
Happy
Customer
Loyal
Customer= =
Resources:
http://www.entrepreneur.com/article/242679
http://www.second-to-none.com/5-staggering-statistics-on-brand-loyalty/
http://www.allbusiness.com/slideshow/ten-tips-to-build-customer-loyalty-16675686-1.html/2
Loyalty on the Cloud
is priceless