More Related Content Similar to Is your L&D department ready for the future? (20) Is your L&D department ready for the future?1. 1Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD 1
Copyright ©2014 Infor. All rights reserved. This presentation is provided for informational purposes only and does not constitute a commitment in any way. The information, products and services described herein are subject to change at any time without notice.
Is your L&D department
ready for the future?
March 11, 2015
2. 2Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Welcome
3. 3Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Today’s presenter
Donald H Taylor
Chairman, Learning and Performance Institute
4. 4Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Agenda
1. Content and L&D today
2. A shift in thinking
3. The skills for the job
5. 5Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Agenda
1. Content and L&D today
2. A shift in thinking
3. The skills for the job
6. 6Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Question
What changes have
you seen in L&D over
the past 5 years?
7. 7Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Slow
Change
Fast
Change
8. 8Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Slow
Change
Fast
Change
Slow
Change
Fast
Change Org.
L&D
Learning
Leadership
Training
Ghetto
Comfortable
Extinction
Unacknowledged
Prophets
9. 9Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Slow
Change
Fast
Change
Slow
Change
Fast
Change Org.
L&D
Agile
Technology savvy
Business embedded
Focused on core skills
Reactive
Fulfilment house
Separate from business
Doing it all, overworked
Steady work
Low tech usage
Distinct from business
Repeating previous work
Innovative
Technology savvy
Trying to get attention
Frustrated with business
10. 10Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Question
What is causing
all these changes?
11. 11Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD Image: Royal Grammar School, Guildford
12. 12Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD Image: Royal Grammar School, Guildford
Chained library, Guildford Grammar School, c. 1510
13. 13Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
> 1.7 million retweets in under an hour, 2014
15. 15Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
User generated
Freely available
Generic
Created internally
Commissioned
Five types of learning content
16. 16Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Identify and share
your organization’s
proprietary information, fast.
1
17. 17Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Agenda
1. Content and L&D today
2. A shift in thinking
3. The skills for the job
18. 18Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
SUPPLY-SIDE THINKING
Image: NickHarris1 (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)
19. 19Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
How can I fill this classroom?
How do I get buy-in for my courses?
What training courses do we need?
How to align courses to the business?
How can I prove my ROI?
How to boost completion rates?
SUPPLY-SIDE THINKING
Image: NickHarris1 (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)
20. 20Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
How can I fill this classroom?
How do I get buy-in for my courses?
What training courses do we need?
How to align courses to the business?
How can I prove my ROI?
How to boost completion rates?
SUPPLY-SIDE THINKING DEMAND-SIDE THINKING
Images: NickHarris1, GiFrancis (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)
21. 21Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
How can I fill this classroom?
How do I get buy-in for my courses?
What training courses do we need?
How to align courses to the business?
How can I prove my ROI?
How to boost completion rates?
What is the performance need today?
What capability is needed tomorrow?
What foundations support these two?
SUPPLY-SIDE THINKING DEMAND-SIDE THINKING
Images: NickHarris1, GiFrancis (CC Attribution-NonCommercial-Share Alike 2.0 on Flickr)
22. 22Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Three questions
• What is the performance need?
• What is the capability need?
• What foundations will support these?
23. 23Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Three questions
• What is the performance need?
• What is the capability need?
• What foundations will support these?
• For individuals and for the group
24. 24Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Organize your
L&D department around
these three questions – now.
2
25. 25Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Question
What skills will we need to make
this shift?
26. 26Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
L&D’s own skills
• The LPI Capability Map
– 12 months in development
– Launched October 2012
– 27 skills / 9 groups
– 4 levels
• View and use online
– bit.ly/LPICapMap
27. 27Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Category and skill 1 2 3 4
Analysis and Strategy
Assessment and Evaluation 157 234 316 218
Competency Management 216 247 249 168
Learning Strategy 73 226 315 351
Performance Analysis 116 298 326 231
Business Skills and Intelligence
Communication, Marketing and Relationship Management 172 184 281 248
Financial Management 179 238 272 171
Industry Awareness 116 310 289 232
Procurement 170 241 258 155
Collaborative Learning
Developing Collaborative Learning Skills 256 213 273 213
Supporting Communities of Practice (CoP) 255 267 241 164
Supporting Content Co-creation and Curation 219 207 267 218
Supporting Work Teams 98 276 357 368
Learning Delivery Management
Change Management 121 283 287 211
Project Management 76 149 414 371
Learning Information Management and Interpretation
Data Interpretation 154 255 303 119
Information Architecture 127 322 286 111
Learning Resources
Content Creation 52 205 603 499
Design 68 252 545 598
Live Delivery
Face-to-face Learning 65 167 507 860
Presentation Delivery 62 181 791 768
Virtual/Online Delivery 265 293 375 383
Managing the Learning Function
People Management and Development 98 268 237 366
Process Management and Improvement 137 186 265 322
Resource Management 85 196 283 290
Performance Improvement
Coaching 184 228 419 270
Mentoring 232 268 306 214
Performance Support 119 225 438 399
2015, n=1983
28. 28Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Supporting Work Teams 98 276 357 368
Learning Delivery Management
Change Management 121 283 287 211
Project Management 76 149 414 371
Learning Information Management and Interpretation
Data Interpretation 154 255 303 119
Information Architecture 127 322 286 111
Learning Resources
Content Creation 52 205 603 499
Design 68 252 545 598
Live Delivery
Face-to-face Learning 65 167 507 860
Presentation Delivery 62 181 791 768
Virtual/Online Delivery 265 293 375 383
Managing the Learning Function
People Management and Development 98 268 237 366
Process Management and Improvement 137 186 265 322
Resource Management 85 196 283 290
Performance Improvement
Coaching 184 228 419 270
Mentoring 232 268 306 214
Performance Support 119 225 438 399
29. 29Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Highest ranked skillsHighestranked
3.4
3.3
3.1
Face-to-face delivery
Presentation delivery
Content design
30. 30Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Lowest ranked skillsLowestranked
2.6
2.5
2.3
Information architecture
Developing collaborative learning skills
Supporting communities of practice
31. 31Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Least popular skills
Communication, marketing and
relationship management
Financial management
Procurement
Data interpretation
Information architecture
Resource management
Competency Management
32. 32Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Least popular skills
Communication, marketing and
relationship management
Financial management
Procurement
Data interpretation
Information architecture
Resource management
Competency Management
33. 33Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Identify the right L&D
skills for your business and
develop/recruit for them – fast.
3
34. 34Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Matt DeFeo
Techtronic Industries, Inc
35. 35Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Matt DeFeo
Techtronic Industries, Inc
Reduced rate of returned goods by 45%
A $35 million saving over two years.
$35m
36. 36Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Matt DeFeo
Techtronic Industries, Inc
We don’t want to build huge programs; we just need to
produce highly effective, impactful development materials.
$35 m
”“
37. 37Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Three things for L&D
3
2
1
Get the right skills
Shift to a business mind set
Deliver content with value
38. 38Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Q & A
What questions do you have today?
39. 39Copyright © 2013. Infor. All Rights Reserved. www.infor.com@Infor_HCM #FutureLD
Thanks for attending
Learn more: Infor.com
# FutureLD
Recording, slides