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The 10 Best Performing Managed Service Providers for 2022 July2022.pdf

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VOL-00 | ISSUE-00 | 2022
Assis ng YOU with Digital Transforma on Challenges
www.insightssuccess.com
Magna
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Editor’s Desk
Raunak Mhetre
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hat happens when a business gets overloaded
Wwith the task of streamlining its daily
processes?
When the core of a busines...
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This edition features a handful of Managed Service Providers sectors that are at the forefront of leading us into a digital future

Read More: https://insightssuccess.com/the-10-best-performing-managed-service-providers-for-2022-july2022/

This edition features a handful of Managed Service Providers sectors that are at the forefront of leading us into a digital future

Read More: https://insightssuccess.com/the-10-best-performing-managed-service-providers-for-2022-july2022/

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The 10 Best Performing Managed Service Providers for 2022 July2022.pdf

  1. 1. VOL-00 | ISSUE-00 | 2022 Assis ng YOU with Digital Transforma on Challenges www.insightssuccess.com Magna Magna5 5 Magna5 The Best Performing Managed Service Providers for 2022 VOL-07 | ISSUE-07| 2022 Jacob Bever Senior Solutions Engineer Magna5
  2. 2. Outsource- Build-Grow Editor’s Desk Raunak Mhetre Raunak
  3. 3. hat happens when a business gets overloaded Wwith the task of streamlining its daily processes? When the core of a business is creating products and services, it becomes the central area of focus. While doing so, the lens of managing supplementary aspects of the business gets blurred at times. The components that drift away from focus include IT and related services that are incredibly essential for today's businesses. It's 2022, and business are built upon the foundation of a great IT service network combined with smooth workflow management. Companies are forced to level up their intra- departmental and customer management services owing to the already high standards in the ever-growing industry. Taking a simple but significant task out of the company's task list is beneficial to many companies worldwide. But how can they manage to do it effectively? The answer brings us to a cluster of organizations known as managed service providers. It acts like a management platform that carries out tasks and responsibilities of defined targets for clients. MSPs serve as a boost to improve operations among large corporations as well as small and medium-sized businesses helping them scale their businesses effectively. What MSPs do is handle myriad operational tasks that are critical to the success of a business but not directly related to direct customers. When companies outsource tasks which are time-consuming, repetitive, and complex to MSP, they handle it in a systemized manner. When engaging a managed service provider, there is no overall managerial control and operations handover. Companies can choose the services they want to be managed externally, leaving the other essential tasks with the in-house team. Outsourcing specific tasks to MSPs can prove to be a great budget leveller. An underrated aspect of these platforms is direct cost savings. Providers accept an upfront free followed by a flat monthly fee which gives clients a glimpse of their accounts and an estimated budget. In addition, an entire section of the outsourced services' workforce can be diverted to other tasks, creating a win-win situation for both sides. MSPs deal with all the managed services, and the client company sticks to its original niche. Along with the cost-saving benefit of MSPs, their experience over the years proves to be the perfect solution to the growing service-related problems. These companies have years of experience in IT, payroll, WFM, HR and vendor management. They use exact industry-specific tools, technology, and resources needed to deliver tasks, resulting in improved visibility and clear insight. Companies are leveraging these beneficial aspects of MSPs to create a system that is automized and intricate simultaneously. While many Managed Service Providers are making it big, helping various organizations around the world, some have outstanding services, better than the rest. Know more about this creamy layer of MSPs, in "The 10 Best Performing Managed Service Providers for 2022." This version of Insights Success magazine has everything you need to venture into the world of MSPs. Have a great read!
  4. 4. Cover Story 08 Assisting You with Digital Transformation Challenges
  5. 5. Realit Solutions Your One-Stop Solution for Technology Services Align 14 CXO 18 Risk Transfer to Risk Mitigation: A Journey of Innovation Through Uncertainty Leader's Viewpoint Rethinking Traditional Traning: The Forgetful Curve 22 Emerging Technologies Driving Profound Change 26 30 Leader's Viewpoint Leader's Viewpoint
  6. 6. sales@insightssuccess.com July, 2022 Editor-in-Chief Senior Sales Manager Business Development Manager Marketing Manager Technical Head Technical Specialist Digital Marketing Manager Research Analyst Database Management Technology Consultant Marry D'Souza Managing Editor Executive Editor Assistant Editors Visualizer David King Art & Design Director Associate Designer Kshitij S Peter Collins John Matthew Sales Executives David, Martin Business Development Executives Steve, Joe Jacob Smile Amar Sawant Dominique T. SME-SMO Executive Renuka Kulkarni Frank Adams Circulation Manager Robert Brown Stella Andrew David Stokes Copyright © 2022 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success. Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess We are also available on : Abhishek Joshi Revati Badkas Jenny Fernandes Anish Miller, Raunak Mhetre Sandeep Tikode
  7. 7. Brief Company Name Align Communities is a Resident Services Company focused on aligning the interest of its residents, team members, and owners. Featured Person Vinod Paul COO Align align.com Calance is a US-Based IT Services firm. Their areas of focus include: Custom Application Development, IT Help Desk, Service Desk, and others. Amit Govil Chairman Calance calanceus.com Cipher is a global cybersecurity company that offers a broad portfolio of products and services that meets end-to-end information security. Ed Boucas Chairman & CEO CIPHER cipher.com Cryptyk's unique cloud technology to eliminate potential liabilities relating to any unwanted breaches. Adam Weigold CEO CRYPTYK cryptyk.com Fishtech is a data-driven cybersecurity solutions provider for any computing platform. They identify gaps and solutions to help organizations minimize risk, maintain compliance, and increase efficiency. Gary Fish CEO Fishtech Group fishtech.group Hitachi Systems Security helps customers secure their critical data and strengthen their cybersecurity posture against security breaches, data leaks and intrusions. Akira Kusakabe President & CEO Hitachi Systems Securilty Inc hitachi-systems-security.com Keypasco’s unique patented solution uses a revolutionary new technology for user authentication and provides security to online service providers and users. Naw Trong Lin CEO & Founder Keypasco keypasco.com Magna5 is a managed IT service provider focusing in network and server monitoring, backup and disaster recovery, cybersecurity, help desk and SD-WAN. Jacob Bever Senior Solutions Engineer Magna5 magna5global.com Real IT Solutions offers customized business IT outsourcing via IT experts who understand business in the real world. Matt Kahle Owner Real IT Solutions realitsolutions.com Virtusa Corporation is a global provider of Digital Business Transformation, Digital Engineering, and Information Technology (IT) outsourcing services that accelerate its clients’ journey to their Digital Future. Santosh Thomas CEO Virtusa virtusa.com The Best Performing Managed Service Providers for 2022
  8. 8. C O V E R S T O R Y
  9. 9. Jacob Bever Senior Solutions Engineer Magna5
  10. 10. I ntending to be the one trusted partner you turn to for all your IT service needs, Magna5 is paving the way to deliver service excellence to each customer. It brings together a 24/7/365 fully managed Operations Center with enterprise-class platforms from leading vendors. Magna5 works with private and public businesses of all sizes — from government agencies and manufacturing organizations to mid-market and large-scale operations. Jacob Bever, the Senior Solutions Engineer at Magna5, has a demonstrated history of working in both pre and post- sales in the information technology and services industry.Insights Success caught up with Jacob to know how Magna5 is driving businesses with innovative technology and solutions. Catalysts of Customers Growth Magna5 exists to help organizations transform themselves. They integrate advancements in technology and processes to drive businesses forward. The company is fueled with a passion for supporting better, faster, and smarter work. Proven approaches, well-planned strategies, and roadmaps,innovative technologies are all used to take their customer's organizations into the future and beyond. Customer-Centric Approach As a trusted managed services provider, Magna5 has brought together the right mix of managed IT services, cybersecurity, network monitoring, and cloud hosting under one roof, which is fully managed by their team of experts 24X7 all 365 days. The Competitive-Edge The specialty that sets Magna5 apart is personability, which takes acustomer-oriented approach. Jacob adds, “All our engineers are trained on the technical side and the customer service side. We are 24/7 365 and outsource none of our work. We constantly evaluate new technologies and have taken a holistic approach to all our solutions.” Hurdled Path The pandemic caused businesses a wave of challenges, and Manga5 dealt with them strategically. Jacob notes, “We very quickly realized was we needed to adjust the service The 10 Best Performing Managed Service Providers for 2022 Magna5 works with private and public businesses of all sizes — from government agencies and manufacturing organizations to mid-market and large-scale operations.
  11. 11. offerings we were providing and how we were providing them. A lot of our remote access and cloud tools made the transition easy. We have quickly shifted our focus to protecting end-users who are no longer in the office. Something like putting together a suite of products that will protect an end-user wherever they go quickly and easily became a priority for us.” Talking about the uncertainty of the future, Jacob pointed out their enthusiastic initiatives of actively learning new tools in serving the market better. Magna5 team remains focused on understanding the client's needs, implementing the solutions, and always willing to adapt to their specific needs and solutions. Weaving the Thread Using the best of the best technology, Magna5 is always up to date and in the loop of what's out there so we can upgrade and implement new solutions to best meet its customer's needs. Magna5 strives to provide the best solutions with top-notch customer service, finding the best fit for the customer. Helping Hand Educational events and partnered events are a large part of the Magna5 culture. Jacob shares, “One that recently sticks out in my mind was when Briana Thompson, Magna5 Cybersecurity Engineer, spoke with students at Seneca Valley High School (Harmony, Penn.) for SV STEM Alumni Days. Briana shared with students pursuing STEM careers her professional progression, guidance on fields of study in college – including areas she wished she had spent more time on – and revealed typical day-in-the-life of a Cybersecurity Engineer, providing examples of how she made an impact on Magna5 customers' security.” Going Ahead Magna5 has continued to grow organically and through acquisition over the past few years. “We have been growing very rapidly, and I see that continuing over the next five years, further strengthening Magna5's position as a formidable player for cybersecurity, data recovery and cloud services in the lower middle market,” concludes Jacob. As a trusted managed services provider, Magna5 has brought together the right mix of managed IT services, cybersecurity, network monitoring, and cloud hosting under one roof, which is fully managed by their team of experts 24X7 all 365 days.
  12. 12. Align Align Managed Services is the industry’s rst Managed Services Provider speci cally tailored to the alternative investment space. Vinod Paul Chief Operating Of cer Align July 2022 | 14 | www.insightssuccess.com
  13. 13. When selecting a Managed Service Provider (MSP), there are many key factors to take into consideration. Those considerations become requirements when you are a part of a highly regulated industry like the alternative investment management space. When it comes to financial firms, they are subject to some of the most rigorous regulatory and compliance standards and failing to comply with these requirements can lead to hefty fines and other penalties. This is where Align's Managed Services offerings standouts out in a crowded arena. The first managed services platform to be built with the financial services and alternative investment industry in mind, Align's offering includes built in cybersecurity and is backed by a team of professionals extremely familiar with the regulatory requirements but more importantly their clients' expectations. Heading up the Managed Services line of business is Chief Operating Officer, Vinod Paul. Vinod brings over 20 years of in-depth financial services and technology experience to his role as Align's Chief Operating Officer. We at Insights Success were able to learn more about Align and the MSP industry through an interview with Vinod. What was the initial idea behind the inception of Align? Since its inception over 35 years ago, Align has been committed to providing innovative, tailored IT solutions to our clients. Our Managed Services offering (launched in 2007), and the Align IT Suite (launched in 2016) were created with the alternative Financial Services/investment industry as a core vertical. We provide highly compliant and comprehensive services to one of the most regulated industries, constantly evolving to meet the changing standards and our clients' needs. What are the primary objectives and philosophy of Align? Align Managed Services is the industry's first Managed Services Provider (MSP) built specifically with the alternative investment needs and requirements in mind. The financial services industry is unique, in that it is subject to some of the most rigorous regulatory and compliance standards that are constantly changing. We provide comprehensive and incredibly focused managed cybersecurity services to these firms backed by a team of highly skilled experts well-versed in this niche industry to ensure we meet requirements set forth by the SEC. What are your top-notch offerings that have a strong foothold in the MSP Industry? The Align IT Suite is our Managed Services platform which features diverse cutting edge IT services, all secure and compliant by design and developed to meet our clients' unique business needs. This includes day-to-day IT operations, managed cloud and cybersecurity solutions and data protection. Built in the public cloud, the Align IT Suite was built for the hybrid workforce so globally distributed teams and collaborate seamlessly. No matter where you are, you are backed by 24x7x365 monitoring, end-user support and a security operations center. We provide our clients all the benefits of in-house IT on a single managed services platform, and within a predictable cost model. What are the roadblocks that Align faces in the ever- changing landscape of the business world? There are a number of challenges we face on a day-to-day basis. As a cybersecurity advisor to our Managed Service clients, we face the ever-increasing risk of cyber-attacks as hackers and changing threat landscape as these hackers grow ever more sophisticated. Additionally, there are increased cybersecurity risks of the decentralized workforce. As individuals continue to work from home, they are more likely to create opportunities for bad actors to exploit vulnerabilities. Additionally, we have to navigate the constantly changing regulatory environment via the SEC, FINRA and our clients operational due diligence process. How is Align adapting to market orientation? The workforce has changed significantly because of the pandemic. We will likely never see in-office work at the levels we did prior to the onset of stay-at-home orders. Luckily, Align Managed Services was purpose-built for the decentralized workforce – a workforce that is split between the home, the office, and a hybrid model. With our comprehensive cybersecurity solutions, we have always been ahead of the curve by consistently providing a The 10 Best Performing Managed Service Providers for 2022 July 2022 | 15 | www.insightssuccess.com
  14. 14. momentum with improved cybersecurity offerings, new technologies, and continued support of the ever-evolving decentralized workforce. We have also innovated and modernized our solutions for the changing workforce needs of the future workplace. With all of these improvements, our number one focus is a partnership with our clients, fundamentally we are focused on the client experience. Vinod Paul, Chief Opera ng Officer John Araneo, General Counsel & Managing Director Chris Zadrima, Senior Director seamless and secure experience, whether you're in the boardroom or at your kitchen table. What is your stance on implementing innovative technologies? At Align, we are constantly innovating, not only with our solutions and tech, but with our workloads and processes. That's why we configure our Managed Services Platform to meet client need versus offering completely custom solutions. By configuring instead of customizing, we have been able to scale to accommodate thousands of users on our platform. This enables us to achieve a thorough understanding of our clients' needs because our clients use the same set of solutions (i.e., software, hardware, etc.). As a result, we have been able to build out a robust client portal that 1) gives clients access to everything they need at their fingertips—from every asset or report in their organization to the ability to put in new requests or chat with a live help desk agent whenever, wherever—and 2) helps to optimize the customer experience through consistent, top-tier customer support. Lastly, as a Tier 1 Microsoft Cloud Solutions provider for many years, we are at the forefront of innovation with Microsoft Technology solutions. We take pride in deeply understanding our client's businesses at the core, so we know what kind of technologies to bring to the table. By maintaining such a keen understanding of what our clients need, we can identify the best opportunities for emerging technologies. We were recently awarded The Vanguard Award from Channel Future MSP 501 for leading the way in terms of technology and service innovation. In what traditions is Align contributing to the communities? At Align, we are committed to giving back to the community. We support a variety of charities and philanthropic organizations. Most notably, we are a global sponsor of Hedge Funds Care, which supports Help for Children, a global foundation supported by the generosity of Hedge Funds Care, Private Equity Cares, and the wider alternative investment community. Help For Children provides grants to the most effective and efficient child abuse prevention and treatment interventions in six countries, making the world a safer place for children. What is the next chapter for Align? We have been experiencing a record year of success and growth that we hope to continue. We plan to maintain this July 2022 | 16 | www.insightssuccess.com
  15. 15. Matt Kahle Owner Real IT Solutions July 2022 | 18 | www.insightssuccess.com
  16. 16. Delivering real results to fast-growing manufacturers in West Michigan. Real IT Solutions YOUR One-Stop Solution for Technology Services F ocusing to improve customers' lives with a full- scope solutions to the technical problems of micro-enterprises, Matt Kahle founded Real IT Solutions in 2006. Adam Peterson joined the company in 2007. Together they have grown to over ten people, continuing with their mission. Real IT Solutions offers a host of managed IT services, with its flagship RealCare™ Service as the headliner. It partners with small manufacturers as either a wholly outsourced or fully integrated co-managed IT department. Matt asserts, "A key focus area for us the last few years has been cybersecurity. We have seen too many small businesses get attacked – few of which make the news, but it happens every day. Most of these attacks are preventable. There are many basic protections we can implement that most companies aren't even aware of and don't break the bank." Name You Can Trust Real IT Solutions is the preferred choice for local, small, manufacturing, and engineering companies because of their commitment to their industry. They have delivered IT services and solutions for small manufacturers for over 16 years. Matt says, "We feel like we do a better job than anyone else at understanding and meeting the needs and challenges of these businesses." Real IT Solutions' core values are structured around two key areas related to its core focus. It wants to improve the lives of its customers with Extraordinary Customer Service, Impeccable Quality, Integrity, and Accountability. The second focus area is improving the lives of its team with collaborative Teamwork, Ongoing Learning, and Remembering to have Fun. It hires, measures, manages, and The 10 Best Performing Managed Service Providers for 2022 July 2022 | 19 | www.insightssuccess.com
  17. 17. rewards based on those six Core Values and constantly strives to find new ways to improve those key areas. Matt mentions that, like many other companies, the rapid shift to remote work and a distributed workforce disrupted the traditions it had in place to maintain its company culture. "We've really had to get creative and find new ways to promote our Core Values while still allowing workplace flexibility," explains Matt. Hurdles Along the Way Matt thinks that the impact of the pandemic on the technology services sector has been muted. However, it accelerated the move to more decentralization and more remote work, but Real IT Solutions was on that trajectory already. Matt shares, "I do think it's had a large impact on other industries. The vast and rapid enablement of remote workers was a sea change. It forced many people to evaluate how they were spending their time and maybe reset their priorities a bit. I think we saw that with the so-called Great Resignation, and I think we continue to see it as companies are having to raise wages and benefits to attract and retain talent." Matt states that the decentralization and remote work trends affecting the manufacturing industry are less pronounced than in many other industries. Manufactures are very heavily facilities dependent and require local IT infrastructure. One other issue that has come to the forefront for this industry is the need for better, more pervasive broadband internet. Most manufacturing plants are not in city centers and aren't typically close to existing fiber infrastructure. Going Above and Beyond Real IT Solutions continues to grow and provide additional expertise to its customers. Matt thinks the company will continue to expand beyond traditional managed IT services and security services. Matt notes, "We always try to listen to the customers and address their pain and concerns, and if I'm hearing them correctly, these are some areas of concern." "One key area I think you'll see us focus on is helping our clients learn more and get smarter about their operations through data collection and analysis. By modernizing shop floor equipment, we are getting good data from a huge variety of sources. We want to help them to make sense of that data and turn it into actionable intelligence. Part of this effort will also involve automation wherever it's pragmatic to do so. We see increased investment in augmenting the workforce with robotics and other automation systems to promote workplace safety and improve productivity," clarifies Matt. Matt feels that cloud and remote enablement will continue to be a focus. Better broadband, unified communication, collaboration platforms – huge investments are being made in these areas, and Real IT Solutions needs to continue evaluating, recommending, and deploying these solutions to its customers. "Overall, I think the future is incredibly bright for Real IT Solutions. We have an amazing team of really smart people, and I'm excited to see what the future holds," Matt concludes. July 2022 | 20 | www.insightssuccess.com
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