This edition features a handful of Managed Service Providers sectors that are at the forefront of leading us into a digital future Read More: https://insightssuccess.com/the-10-best-performing-managed-service-providers-for-2022-july2022/

1. VOL-00 | ISSUE-00 | 2022
Assis ng YOU with Digital Transforma on Challenges
www.insightssuccess.com
Magna
Magna5
5
Magna5
The
Best
Performing
Managed
Service Providers
for 2022
VOL-07
|
ISSUE-07|
2022
Jacob Bever
Senior Solutions Engineer
Magna5

4. Outsource-
Build-Grow
Editor’s Desk
Raunak Mhetre
Raunak

5. hat happens when a business gets overloaded
Wwith the task of streamlining its daily
processes?
When the core of a business is creating products and
services, it becomes the central area of focus. While doing
so, the lens of managing supplementary aspects of the
business gets blurred at times. The components that drift
away from focus include IT and related services that are
incredibly essential for today's businesses.
It's 2022, and business are built upon the foundation of a
great IT service network combined with smooth workflow
management. Companies are forced to level up their intra-
departmental and customer management services owing to
the already high standards in the ever-growing industry.
Taking a simple but significant task out of the company's
task list is beneficial to many companies worldwide. But
how can they manage to do it effectively?
The answer brings us to a cluster of organizations known as
managed service providers. It acts like a management
platform that carries out tasks and responsibilities of
defined targets for clients. MSPs serve as a boost to
improve operations among large corporations as well as
small and medium-sized businesses helping them scale their
businesses effectively.
What MSPs do is handle myriad operational tasks that are
critical to the success of a business but not directly related
to direct customers. When companies outsource tasks which
are time-consuming, repetitive, and complex to MSP, they
handle it in a systemized manner. When engaging a
managed service provider, there is no overall managerial
control and operations handover. Companies can choose the
services they want to be managed externally, leaving the
other essential tasks with the in-house team.
Outsourcing specific tasks to MSPs can prove to be a great
budget leveller. An underrated aspect of these platforms is
direct cost savings. Providers accept an upfront free
followed by a flat monthly fee which gives clients a glimpse
of their accounts and an estimated budget. In addition, an
entire section of the outsourced services' workforce can be
diverted to other tasks, creating a win-win situation for both
sides. MSPs deal with all the managed services, and the
client company sticks to its original niche.
Along with the cost-saving benefit of MSPs, their
experience over the years proves to be the perfect solution
to the growing service-related problems. These companies
have years of experience in IT, payroll, WFM, HR and
vendor management. They use exact industry-specific tools,
technology, and resources needed to deliver tasks, resulting
in improved visibility and clear insight. Companies are
leveraging these beneficial aspects of MSPs to create a
system that is automized and intricate simultaneously.
While many Managed Service Providers are making it big,
helping various organizations around the world, some have
outstanding services, better than the rest. Know more about
this creamy layer of MSPs, in "The 10 Best Performing
Managed Service Providers for 2022." This version of
Insights Success magazine has everything you need to
venture into the world of MSPs.
Have a great read!

6. Cover Story
08
Assisting You with Digital Transformation Challenges

7. Realit Solutions
Your One-Stop Solution
for Technology Services
Align
14
CXO
18
Risk Transfer to Risk Mitigation:
A Journey of Innovation
Through Uncertainty
Leader's Viewpoint
Rethinking Traditional Traning:
The Forgetful Curve
22
Emerging Technologies Driving
Profound Change
26
30
Leader's Viewpoint
Leader's Viewpoint

8. sales@insightssuccess.com
July, 2022
Editor-in-Chief
Senior Sales Manager Business Development Manager
Marketing Manager
Technical Head
Technical Specialist Digital Marketing Manager
Research Analyst
Database Management Technology Consultant
Marry D'Souza
Managing Editor Executive Editor Assistant Editors
Visualizer
David King
Art & Design Director Associate Designer
Kshitij S Peter Collins
John Matthew
Sales Executives
David, Martin
Business Development Executives
Steve, Joe
Jacob Smile
Amar Sawant Dominique T.
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Abhishek Joshi
Revati Badkas
Jenny Fernandes Anish Miller, Raunak Mhetre
Sandeep Tikode

9. Brief
Company Name
Align Communities is a Resident Services Company focused
on aligning the interest of its residents, team members, and
owners.
Featured Person
Vinod Paul
COO
Align
align.com
Calance is a US-Based IT Services firm. Their areas of focus
include: Custom Application Development, IT Help Desk,
Service Desk, and others.
Amit Govil
Chairman
Calance
calanceus.com
Cipher is a global cybersecurity company that offers a broad
portfolio of products and services that meets end-to-end
information security.
Ed Boucas
Chairman & CEO
CIPHER
cipher.com
Cryptyk's unique cloud technology to eliminate potential
liabilities relating to any unwanted breaches.
Adam Weigold
CEO
CRYPTYK
cryptyk.com
Fishtech is a data-driven cybersecurity solutions provider for
any computing platform. They identify gaps and solutions to
help organizations minimize risk, maintain compliance, and
increase efficiency.
Gary Fish
CEO
Fishtech Group
fishtech.group
Hitachi Systems Security helps customers secure their critical
data and strengthen their cybersecurity posture against security
breaches, data leaks and intrusions.
Akira Kusakabe
President & CEO
Hitachi Systems
Securilty Inc
hitachi-systems-security.com
Keypasco’s unique patented solution uses a revolutionary new
technology for user authentication and provides security to
online service providers and users.
Naw Trong Lin
CEO & Founder
Keypasco
keypasco.com
Magna5 is a managed IT service provider focusing in network
and server monitoring, backup and disaster recovery,
cybersecurity, help desk and SD-WAN.
Jacob Bever
Senior Solutions Engineer
Magna5
magna5global.com
Real IT Solutions offers customized business IT outsourcing
via IT experts who understand business in the real world.
Matt Kahle
Owner
Real IT Solutions
realitsolutions.com
Virtusa Corporation is a global provider of Digital Business
Transformation, Digital Engineering, and Information
Technology (IT) outsourcing services that accelerate its clients’
journey to their Digital Future.
Santosh Thomas
CEO
Virtusa
virtusa.com
The
Best
Performing
Managed
Service Providers
for 2022

10. C O V E R S T O R Y

11. Jacob Bever
Senior Solutions
Engineer
Magna5

12. I
ntending to be the one trusted partner you turn to for
all your IT service needs, Magna5 is paving the way
to deliver service excellence to each customer. It
brings together a 24/7/365 fully managed Operations
Center with enterprise-class platforms from leading
vendors. Magna5 works with private and public businesses
of all sizes — from government agencies and
manufacturing organizations to mid-market and large-scale
operations.
Jacob Bever, the Senior Solutions Engineer at Magna5,
has a demonstrated history of working in both pre and post-
sales in the information technology and services
industry.Insights Success caught up with Jacob to know
how Magna5 is driving businesses with innovative
technology and solutions.
Catalysts of Customers Growth
Magna5 exists to help organizations transform themselves.
They integrate advancements in technology and processes
to drive businesses forward. The company is fueled with a
passion for supporting better, faster, and smarter work.
Proven approaches, well-planned strategies, and
roadmaps,innovative technologies are all used to take their
customer's organizations into the future and beyond.
Customer-Centric Approach
As a trusted managed services provider, Magna5 has
brought together the right mix of managed IT services,
cybersecurity, network monitoring, and cloud hosting under
one roof, which is fully managed by their team of experts
24X7 all 365 days.
The Competitive-Edge
The specialty that sets Magna5 apart is personability, which
takes acustomer-oriented approach. Jacob adds, “All our
engineers are trained on the technical side and the
customer service side. We are 24/7 365 and outsource none
of our work. We constantly evaluate new technologies and
have taken a holistic approach to all our solutions.”
Hurdled Path
The pandemic caused businesses a wave of challenges, and
Manga5 dealt with them strategically. Jacob notes, “We
very quickly realized was we needed to adjust the service
The 10 Best Performing Managed Service Providers for 2022
Magna5 works
with private and
public businesses of
all sizes — from
government
agencies and
manufacturing
organizations to
mid-market and
large-scale
operations.

14. offerings we were providing and how we were providing
them. A lot of our remote access and cloud tools made the
transition easy. We have quickly shifted our focus to
protecting end-users who are no longer in the office.
Something like putting together a suite of products that will
protect an end-user wherever they go quickly and easily
became a priority for us.”
Talking about the uncertainty of the future, Jacob pointed
out their enthusiastic initiatives of actively learning new
tools in serving the market better. Magna5 team remains
focused on understanding the client's needs, implementing
the solutions, and always willing to adapt to their specific
needs and solutions.
Weaving the Thread
Using the best of the best technology, Magna5 is always up
to date and in the loop of what's out there so we can
upgrade and implement new solutions to best meet its
customer's needs. Magna5 strives to provide the best
solutions with top-notch customer service, finding the best
fit for the customer.
Helping Hand
Educational events and partnered events are a large part of
the Magna5 culture. Jacob shares, “One that recently sticks
out in my mind was when Briana Thompson, Magna5
Cybersecurity Engineer, spoke with students at Seneca
Valley High School (Harmony, Penn.) for SV STEM Alumni
Days. Briana shared with students pursuing STEM careers
her professional progression, guidance on fields of study in
college – including areas she wished she had spent more
time on – and revealed typical day-in-the-life of a
Cybersecurity Engineer, providing examples of how she
made an impact on Magna5 customers' security.”
Going Ahead
Magna5 has continued to grow organically and through
acquisition over the past few years. “We have been growing
very rapidly, and I see that continuing over the next five
years, further strengthening Magna5's position as a
formidable player for cybersecurity, data recovery and
cloud services in the lower middle market,” concludes
Jacob.
As a trusted managed
services provider,
Magna5 has
brought together the
right mix of managed IT
services,
cybersecurity, network
monitoring, and cloud
hosting under
one roof, which is fully
managed by their team
of experts
24X7 all 365 days.

16. Align
Align Managed Services
is the industry’s rst
Managed Services
Provider speci cally
tailored to the alternative
investment space.
Vinod Paul
Chief Operating Of cer
Align
July 2022 | 14 | www.insightssuccess.com

17. When selecting a Managed Service Provider
(MSP), there are many key factors to take into
consideration. Those considerations become
requirements when you are a part of a highly regulated
industry like the alternative investment management space.
When it comes to financial firms, they are subject to some
of the most rigorous regulatory and compliance standards
and failing to comply with these requirements can lead to
hefty fines and other penalties. This is where Align's
Managed Services offerings standouts out in a crowded
arena. The first managed services platform to be built with
the financial services and alternative investment industry in
mind, Align's offering includes built in cybersecurity and is
backed by a team of professionals extremely familiar with
the regulatory requirements but more importantly their
clients' expectations.
Heading up the Managed Services line of business is Chief
Operating Officer, Vinod Paul. Vinod brings over 20 years
of in-depth financial services and technology experience to
his role as Align's Chief Operating Officer.
We at Insights Success were able to learn more about Align
and the MSP industry through an interview with Vinod.
What was the initial idea behind the inception of Align?
Since its inception over 35 years ago, Align has been
committed to providing innovative, tailored IT solutions to
our clients. Our Managed Services offering (launched in
2007), and the Align IT Suite (launched in 2016) were
created with the alternative Financial Services/investment
industry as a core vertical. We provide highly compliant and
comprehensive services to one of the most regulated
industries, constantly evolving to meet the changing
standards and our clients' needs.
What are the primary objectives and philosophy of
Align?
Align Managed Services is the industry's first Managed
Services Provider (MSP) built specifically with the
alternative investment needs and requirements in mind. The
financial services industry is unique, in that it is subject to
some of the most rigorous regulatory and compliance
standards that are constantly changing. We provide
comprehensive and incredibly focused managed
cybersecurity services to these firms backed by a team of
highly skilled experts well-versed in this niche industry to
ensure we meet requirements set forth by the SEC.
What are your top-notch offerings that have a strong
foothold in the MSP Industry?
The Align IT Suite is our Managed Services platform which
features diverse cutting edge IT services, all secure and
compliant by design and developed to meet our clients'
unique business needs. This includes day-to-day IT
operations, managed cloud and cybersecurity solutions and
data protection.
Built in the public cloud, the Align IT Suite was built for
the hybrid workforce so globally distributed teams and
collaborate seamlessly. No matter where you are, you are
backed by 24x7x365 monitoring, end-user support and a
security operations center.
We provide our clients all the benefits of in-house IT on a
single managed services platform, and within a predictable
cost model.
What are the roadblocks that Align faces in the ever-
changing landscape of the business world?
There are a number of challenges we face on a day-to-day
basis. As a cybersecurity advisor to our Managed Service
clients, we face the ever-increasing risk of cyber-attacks as
hackers and changing threat landscape as these hackers
grow ever more sophisticated. Additionally, there are
increased cybersecurity risks of the decentralized
workforce. As individuals continue to work from home,
they are more likely to create opportunities for bad actors to
exploit vulnerabilities. Additionally, we have to navigate
the constantly changing regulatory environment via the
SEC, FINRA and our clients operational due diligence
process.
How is Align adapting to market orientation?
The workforce has changed significantly because of the
pandemic. We will likely never see in-office work at the
levels we did prior to the onset of stay-at-home orders.
Luckily, Align Managed Services was purpose-built for the
decentralized workforce – a workforce that is split between
the home, the office, and a hybrid model. With our
comprehensive cybersecurity solutions, we have always
been ahead of the curve by consistently providing a
The 10 Best Performing Managed Service Providers for 2022
July 2022 | 15 | www.insightssuccess.com

18. momentum with improved cybersecurity offerings, new
technologies, and continued support of the ever-evolving
decentralized workforce.
We have also innovated and modernized our solutions for
the changing workforce needs of the future workplace. With
all of these improvements, our number one focus is a
partnership with our clients, fundamentally we are focused
on the client experience.
Vinod Paul,
Chief Opera ng Officer
John Araneo,
General Counsel &
Managing Director
Chris Zadrima,
Senior Director
seamless and secure experience, whether you're in the
boardroom or at your kitchen table.
What is your stance on implementing innovative
technologies?
At Align, we are constantly innovating, not only with our
solutions and tech, but with our workloads and processes.
That's why we configure our Managed Services Platform to
meet client need versus offering completely custom
solutions. By configuring instead of customizing, we have
been able to scale to accommodate thousands of users on
our platform. This enables us to achieve a thorough
understanding of our clients' needs because our clients use
the same set of solutions (i.e., software, hardware, etc.). As
a result, we have been able to build out a robust client
portal that 1) gives clients access to everything they need at
their fingertips—from every asset or report in their
organization to the ability to put in new requests or chat
with a live help desk agent whenever, wherever—and 2)
helps to optimize the customer experience through
consistent, top-tier customer support. Lastly, as a Tier 1
Microsoft Cloud Solutions provider for many years, we are
at the forefront of innovation with Microsoft Technology
solutions. We take pride in deeply understanding our
client's businesses at the core, so we know what kind of
technologies to bring to the table. By maintaining such a
keen understanding of what our clients need, we can
identify the best opportunities for emerging technologies.
We were recently awarded The Vanguard Award from
Channel Future MSP 501 for leading the way in terms of
technology and service innovation.
In what traditions is Align contributing to the
communities?
At Align, we are committed to giving back to the
community. We support a variety of charities and
philanthropic organizations. Most notably, we are a global
sponsor of Hedge Funds Care, which supports Help for
Children, a global foundation supported by the generosity
of Hedge Funds Care, Private Equity Cares, and the wider
alternative investment community. Help For Children
provides grants to the most effective and efficient child
abuse prevention and treatment interventions in six
countries, making the world a safer place for children.
What is the next chapter for Align?
We have been experiencing a record year of success and
growth that we hope to continue. We plan to maintain this
July 2022 | 16 | www.insightssuccess.com

20. Matt Kahle
Owner
Real IT Solutions
July 2022 | 18 | www.insightssuccess.com

21. Delivering real
results to
fast-growing
manufacturers in
West Michigan.
Real IT
Solutions
YOUR One-Stop Solution
for Technology Services
F
ocusing to improve customers' lives with a full-
scope solutions to the technical problems of
micro-enterprises, Matt Kahle founded Real IT
Solutions in 2006. Adam Peterson joined the
company in 2007. Together they have grown to over ten
people, continuing with their mission.
Real IT Solutions offers a host of managed IT services, with
its flagship RealCare™ Service as the headliner. It partners
with small manufacturers as either a wholly outsourced or
fully integrated co-managed IT department. Matt asserts, "A
key focus area for us the last few years has been
cybersecurity. We have seen too many small businesses get
attacked – few of which make the news, but it happens
every day. Most of these attacks are preventable. There are
many basic protections we can implement that most
companies aren't even aware of and don't break the
bank."
Name You Can Trust
Real IT Solutions is the preferred choice for local,
small, manufacturing, and engineering companies
because of their commitment to their industry.
They have delivered IT services and solutions for
small manufacturers for over 16 years. Matt says,
"We feel like we do a better job than anyone else
at understanding and meeting the needs and
challenges of these businesses."
Real IT Solutions' core values are structured around two
key areas related to its core focus. It wants to improve the
lives of its customers with Extraordinary Customer Service,
Impeccable Quality, Integrity, and Accountability.
The second focus area is improving the lives of its team
with collaborative Teamwork, Ongoing Learning, and
Remembering to have Fun. It hires, measures, manages, and
The 10 Best Performing Managed Service Providers for 2022
July 2022 | 19 | www.insightssuccess.com

22. rewards based on those six Core Values and constantly
strives to find new ways to improve those key areas.
Matt mentions that, like many other companies, the rapid
shift to remote work and a distributed workforce disrupted
the traditions it had in place to maintain its company
culture. "We've really had to get creative and find new ways
to promote our Core Values while still allowing workplace
flexibility," explains Matt.
Hurdles Along the Way
Matt thinks that the impact of the pandemic on the
technology services sector has been muted. However, it
accelerated the move to more decentralization and more
remote work, but Real IT Solutions was on that trajectory
already. Matt shares, "I do think it's had a large impact on
other industries. The vast and rapid enablement of remote
workers was a sea change. It forced many people to
evaluate how they were spending their time and maybe reset
their priorities a bit. I think we saw that with the so-called
Great Resignation, and I think we continue to see it as
companies are having to raise wages and benefits to attract
and retain talent."
Matt states that the decentralization and remote work trends
affecting the manufacturing industry are less pronounced
than in many other industries. Manufactures are very
heavily facilities dependent and require local IT
infrastructure. One other issue that has come to the
forefront for this industry is the need for better, more
pervasive broadband internet. Most manufacturing plants
are not in city centers and aren't typically close to existing
fiber infrastructure.
Going Above and Beyond
Real IT Solutions continues to grow and provide additional
expertise to its customers. Matt thinks the company will
continue to expand beyond traditional managed IT services
and security services. Matt notes, "We always try to listen to
the customers and address their pain and concerns, and if
I'm hearing them correctly, these are some areas of
concern."
"One key area I think you'll see us focus on is helping our
clients learn more and get smarter about their operations
through data collection and analysis. By modernizing shop
floor equipment, we are getting good data from a huge
variety of sources. We want to help them to make sense of
that data and turn it into actionable intelligence. Part of
this effort will also involve automation wherever it's
pragmatic to do so. We see increased investment in
augmenting the workforce with robotics and other
automation systems to promote workplace safety and
improve productivity," clarifies Matt.
Matt feels that cloud and remote enablement will continue
to be a focus. Better broadband, unified communication,
collaboration platforms – huge investments are being made
in these areas, and Real IT Solutions needs to continue
evaluating, recommending, and deploying these solutions to
its customers.
"Overall, I think the future is incredibly bright for Real IT
Solutions. We have an amazing team of really smart people,
and I'm excited to see what the future holds," Matt
concludes.
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