SlideShare a Scribd company logo
1 of 44
Download to read offline
+
2019 | Vol 10 | Issue 08
SymbioHELPING BUSINESSES ACHIEVE
MAXIMUM BUSINESS BENEFITS
AND VALUE
THE 10 MOST INNOVATIVE COMPANIES OF THE YEAR 2019
Entrepreneurship
Going Beyond the Comfort of
Safety to Make Larger Impact
Entrepreneur
Speak
Fintech The
Next Big
Thing
Mentor’s
Standpoint
PG-28
PG-24
JEFF WU
FEATURING
PG-08
CEO
When Innovation
is the key!
he Culture of Innovation is very important and a
Tkey to success in today’s competitive business
environment. Innovation is something that delivers
value and is an intrinsic aspect of the companies. The
encouragement to innovate and think differently comes
from managers leaving decisions & resolutions to team
members, providing them complete freedom, and bestowing
complete trust in them to find the best possible solution.
Innovation and Discovery is a continuous process.
Innovation has its benefits as defined by the corporate and
social culture since the era of the digital revolution.
However, the biggest risk any company takes in the
innovation process is whether or not the new idea or
product will work in the market. Moreover, innovative
companies have the advantage of an experienced team that
ensures that the process goes smoothly.
In this Editorial, we’ll explain how Innovation influences
the business processes successfully.
Solves complex issues: Interruptions in the business is
something that arises in the long run of the company. This
is because issues arise every now and then and companies
keep postponing the implementation of an innovation. So,
to see some progress in the working, innovation simplifies,
solves complex, big, and unachievable problems of the
organizations in a short span of time.
Increases efficiency and effectiveness: Innovation is the
core culture of all the leading companies. It increases the
outcomes of the companies and the companies with
innovation are more likely to be adopted in the real-world.
The innovation process gives an opportunity for companies
to work on weak areas. As a result, companies yield
positive outcomes.
Desk
Editor’s
Creative Thinking: In an innovative culture, employees
bring ideas, takes initiative to communicate goals and
objectives to the management. More specifically, the flow
between the management and employees are dealt with
more open-door policies. It is, however, important for larger
corporations to have a well-established and proven systems.
Forefront Leader: Once the leader works creatively and is
innovative, it sets an example for the rest of the team and it
becomes easy to motivate the rest to do the same. The
leader will need to task people to be innovative and ensure
that they follow through and have the freedom and power to
implement the ideas. This encourages the teammates in
their working as they can see the results of their efforts.
Teamwork: Innovation ensures that the leadership and the
rest of the staff work together in order to move the company
forward with concerted efforts towards innovation. The
employee’s strengths and weaknesses are set against those
of their team members to bring about efficiency and
maximum production.
Though there are risks involved with the innovation
process, the benefits are more. The innovation process is
dynamic and versatile which will positively influence all the
different parts of the industry. This is exactly where
Insights Success helps identifying companies that use
digital platforms, with its project The 10 Most Innovative
Companies of the Year 2019.
Featuring our Cover Story is Symbio- incorporated with an
impeccable track record of designing, developing and
delivering end-to-end digital services to organizations
across the globe, with its headquarters in San Jose,
California, and workforce in North America, Europe, and
Asia. The company builds innovative software products by
taking a customer-centric approach that embeds innovation
and holistic systems thinking to deliver exceptional
products and service experience. As a trusted partner and
with a wide range of service offerings, Symbio is
committed to helping its customers succeed in today’s
turbulent digital world.
Also, make sure to scroll through the articles written by our
in-house editorial team and CXO standpoints of some of the
leading industry experts to have a brief taste of the sector.
Globalization of Innovate
Solutions will Empower the
Potential of the Companies
Sourabh More
SymbioHelping Businesses
Achieve Maximum Business
Benefits and Value
CONtents
Mentor’s Standpoint
Fintech
The Next Big Thing
Tech Outlook
The Ballad of a
Business Leader
28
36
08
Cover Story
Entrepreneur Speak
Entrepreneurship
Going Beyond the Comfort of
Safety to Make Larger Impact
Industry Insider
Impacts of Artificial
Intelligence has Started
Resonating in CRM Industry
3424
Callsign
18
SafeLogic
22
Ulatus
A Global Platform for
Language Solutions
30
An Innovative Market
Leader in Encryption
Recognizing Users by
Combining Deep
Learning Insights
Articles
22 30
18
sales@insightssuccess.com
October , 2019
Editor-in-Chief
Co-designerSenior Sales Manager Business Development Manager
Marketing Manager
Technical Head
Technical Specialist Digital Marketing Manager
Research Analyst
Database Management Technology Consultant
Pooja M. Bansal
Managing Editor
Anish Miller
Executive Editor
Kaustav Roy
Assistant Editors
Jenny Fernandes
Rohit Chaturvedi
Visualizer
David King
Art & Design Director
Amol Kamble
Associate Designer
Sanket Zirpe
Kshitij S Peter Collins
John Matthew
Sales Executives
David, Kevin, Mark, Sagar
Business Development Executives
Steve, Joe, Alan, SanketJacob Smile
Aditya Marry D'Souza
SME-SMO Executive
Prashant Chevale Frank Adams
Circulation Manager
Robert Brown Stella Andrew David Stokes
Savita Pandav
Co-designer
Copyright © 2019 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success.
Reprint rights remain solely with Insights Success.
Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess
We are also available on :
Helping Businesses Achieve Maximum
Business Benefits and Value
SYMBIO
From leadership perspective, not
only do we strive to empower our
employees and inspire them to
become the best version of
themselves at work, we also
aspire to show our customers
what can be potentially achieved
with the help from Symbio's
innovative products and solutions.
“
“
Jeff Wu
CEO
SYMBIO's mission is to
empower and advance
your potential.
“
“
his dynamic business world has led to rapid
Tchanges in trends and customer choices and
experiences. Organizations are generously
striving for excellence to stay in today’s growing
competition. Taking this into consideration, a global
information technology company, Symbio was
incorporated with an impeccable track record of
designing, developing and delivering end-to-end digital
services to organizations across the globe, with its
headquarters in San Jose, California, and workforce in
North America, Europe and Asia. The company builds
innovative software products by taking a customer-
centric approach that embeds innovation and holistic
systems thinking to deliver exceptional products and
service experience. Its goal is to help organizations
achieve maximum business benefits and value by
providing them best-in-class consulting and services that
go beyond taking a problem-focused approach. As a
trusted partner and with a wide range of service
offerings, Symbio is committed to help its customers
succeed in today’s turbulent digital world. It firmly
believes in "You First", which is one of its core values.
The company finds its success in its customer’s success.
In an interview with Insights Success, Jeff Wu, the CEO
of Symbio, shares his key insights on how the company
is offering deep industry and digital expertise, flexibility,
and scalability on the terms of its customers and building
their business value in a digital world.
Below are the highlights of the interview:
What are the innovative product/solutions offered by
Symbio?
Our productization initiative is partly an outcome of our
innovation process, complemented by both rigorous
technology shortlisting for right choices,
emerging/disruptive or mainstream and injecting robust
process harness for product rollouts. Through this
’growth hacking’, products have been launched
successfully to the market. As an example, our
Performance Pro 360 coaching platform for BPO
operations has been licensed to 10,000+ users over the
past 12 months.
We just launched Symbio Smart Auto 2.0, aka Elysian, a
product in the automotive market as part of our overall
Symbio Smart Suite offerings. It is a feature-rich,
integrated infotainment solution for the automobile
industry and has been successfully adopted by some of
leading car manufactures, and recognized by CRN as
Top 30 Hot Products at CES 2018. Symbio Smart
Storage is another AI-enabled cloud solution combined
with Konecranes Agilon® to enable real-time stock and
warehouse operations. In addition to that, we do have a
few other products at various stages of development to
be launched in the near future, such as Smart Safety
which monitors and improves individual’s occupational
safety in hazardous working environments; Symbio
Smart Traffic which is a smart video census solution
which enables transportation planning and route
optimization based on people’s actual behaviour.
How does Symbio instigate innovation in its work
culture?
Smart and Boldness are two keywords of our core
values, encouraging people to dream big and act smart;
willing to take risks to be different, and never settle for
ordinary. This makes our culture to not just focus on
scoped service delivery but to understand the business
challenges that our customers face and accordingly
suggest technological and operational insight. For us the
culture of innovation is very important and a key to
success in today’s competitive business environment. We
have made innovation a part of our day-to-day work life.
Our employees feel challenged, engaged and valued
when they are encouraged to innovate. This has
positively impacted our employee performance and the
services we provide to our customers. We have
developed key objectives transforming our company to
meet the challenges of the future and have established
processes for learning conversations, idea management
and to gain significant improvement in creating and
capturing ideas. We very firmly believe that it’s our
people who delivers value to our customers and
innovation is something that’s an intrinsic aspect of it.
We strive to be a trusted partner with our customers vs.
being ’just a vendor’, and as a result is not uncommon to
Cover Story
get statements like this from our partners, in this case from CEO of Tamul Multimedia,
“Symbio has been a great innovative co-creation partner for us. Together with Symbio, we
made it possible to provide IVI solution at a reasonable cost to the conventional mid – low
end car audio segment.”
What are the challenges faced while providing innovative product/solutions and how is
Symbio serving to tackle them?
Turning an idea into a marketable end-product could be challenging if the business need and
product’s acceptance value is not assessed upfront. For us Innovation and discovery is a
continuous process. We follow a robust product development methodology that validates the
product’s viability based on end customer needs. While working with our customers, we
strive to understand what the end-user experiences and needs would be, which helps us focus
on the essentials and start the build process.
As a challenge, we understand that customer needs may change by the time our
products/solutions are ready for the market launch. That’s where our Design Sprint, a unique
innovation-driven process drawn from creative strategies, comes into play. Our agile
delivery processes and practices also help us to tackle market driven customer change needs.
Strategizing and answering fundamental questions upfront during the process allows us to
move to more tactical aspects of getting our product out to the market.
Leading the customer to our products, and motivating them to buy the product was/is
another challenge. We therefore do a canary release of the product to a smaller consumer
group with an objective to get key initial feedback that helps us to refine the product and the
marketing needs.
Continuous refinements to the product post the launch was another challenge. Our teams had
to remain vigilant and in continuous touch with our customers to understand end-user
feedback, needs and expectations. We remain focused and believe that continuous
improvements post launch is as important as early development of the product.
What is the dynamic factor that makes Symbio different from its competitors?
As part of VXI Global Solutions, a global leader in customer care centers and engagement
platforms, Symbio is able to offer a unique perspective on customer experiences, solutions
that effectively integrate customer insights with cloud and edge computing technologies.
We are a flat organization. We meet continuously within and across all levels of our
organization. Everyone is encouraged to provide feedback, good, and bad. Moreover, we
recognize both bottom-up and top-down on creative ideas and synergy. We have empowered
our team to address dynamic customer needs, and believe in continuous, informal
communications and feedback. It is not uncommon for an idea, comment or observation
from an engineer reaching any C-level executive in less than 24 hours, and sometimes in
real-time. As global CEO with teams spreading in three continents, I have to reply emails on
a 24 by 7 basis. I also schedule and update all my Teams online meetings by myself,
Cover Story
drastically reducing time to respond to any urgent
matters. There are no organizational impediments when
it comes to getting the message across.
The other differentiating aspect is our engagement model
with our customers. It is not limited to the scoped
delivery. Our technical team working on different
customer projects, brings in a systems thinking culture.
They take holistic approach to the system’s development,
incorporating all aspects of a system and its
environment. In addition to the technical aspects, our
team also focuses and learns their business processes,
helps identify value streams and prioritizes them for
development to generate maximum value-based delivery
outcomes. Our agile teams practice lean and help
customers reduce waste and optimize work cycles to
generate benefits. We are proud to say our customers
trust us as their business partner and we believe nothing
less than Excellence in service delivery.
What according to you could be the potential future
of Symbio and how does envision sustaining its
competency?
From technology perspective, I believe it’s going to be
about partnerships, integration capability and responding
to rapid change. Historically we have provided abundant
traditional IT outsourcing services; we also have been
helping our customers by successfully implementing
new technologies such as AI, Big Data, Cloud
Computing and other advanced solutions. In order to
continue on that path, we want to focus on having certain
partnerships in place to increase our ability to provide
very deep integration services on highly scalable, global,
distributed cloud/edge services. Additionally, automotive
sector is moving towards service-centric infrastructure,
and we must anticipate and prepare for that to keep our
products competitive. Responding to change means for
us to constantly evaluate software frameworks, testing
frameworks, open-source -solutions and seeing how they
fit and how they should be best used. That means
attracting and training new talent, and requires us to
focus on our human capital management with clear goals
over next few years. We continue to see ourselves going
forward as ’transformation’ specialists for our customers,
helping them in all the aspects – culture, lean thinking,
business-IT collaborative work environment, technology
and generating business value.
Testimonials from the Clientele
“China and India are both markets that offer great access
to talent. We ended up selecting Symbio as they had the
exact mix of skill sets and industry expertise that were
needed for the project and the team also was a good
cultural fit. Cost was also a factor in our decision-making
process. We found that China had comparable expertise,
but with a better pricing model”. -Marie Lee, CIO,
Interval International (now Marriott Vacations
Worldwide)
“Working with Symbio has enabled us to gain another
decisive competitive edge when providing services and
solutions to our customers, small to large. Performance
Pro 360 is not only a cutting-edge product, but it enables
us to show how flexible we are in providing rapid feature
development and deployment according to concrete
needs from the field.” -Manager, IT Special Projects &
Development, VXI
About the CEO
Jeff Wu has two decades of executive management
experience helping enterprises large and small, i.e.
EDS/HP, Ariba/SAP, VanceInfo/Pactera, ScaleFlux, etc.,
succeed in their objectives. As a technology leader, he
understands the current digital disruptions that customers
face today. In practice, he devotes certain amount of
budgets every year to innovations and has created teams
that solely focus on new product development and long
term business goals.
He has helped to build a culture towards motivating the
company’s technology professionals to think creatively
and focus on systems thinking which would ignite ideas
towards building products. At a leadership level, the
culture is to understand the customer’s business
challenges, brainstorm those challenges with Symbio’s
technology professionals to determine the types of
solutions and products it needs to develop using the
latest technologies.
Cover Story
Address :
Country :City : State : Zip :
Date :Name :
Telephone :
Email :
Che should be drawn in favor of:que INSIGHTS SUCCESS MEDIA TECH LLC
Global Subscription
1 Year.......... $250.00(12 Issues) .... 6 Months ..... (06 Issues) ..... $130.00
3 Months ... (03 Issues) .... $70.00 1 Month ...... (01 Issue) ..... $25.00
SUBSCRIBE TODAY
Callsign
Recognizing Users by Combining Deep Learning Insights
The digital world is based on a simple premise –
trust. When we’re interacting with a person or
entity – whether it’s a business or some other
transactional interface – we need to know with no
uncertainty they are who they say they are, doing what
they say they are, where they say they are. This is
exactly where Callsign helps.
It is an identity fraud, authorization & authentication
company that uses real time AI driven identity and
authentication solutions to help solve the challenges that
organizations face in getting their users on to &
interacting with their digital platforms.
Helping Organizations to Reduce Fraud
Callsign’s Intelligence Driven Authentication solutions
help organizations reduce fraud and meet license
compliance standards, while improving user experience
and productivity.
The company’s Intelligence Engine collects and analyzes
thousands of data points across device, location and
behavior to deliver a confidence score based on how
likely it is that someone is who they say they are. If the
confidence score is high, friction can be safely reduced –
and if it’s not, authentication or authorization requests
can be triggered – all in real-time.
Using the Decisioning module customer journeys can be
optimized to provide seamless customer experiences that
prioritize both security and privacy. These policies are
fully transparent and written in natural language making
the solution much easier to manage and utilize across
businesses. It also provides risk analysts with risk dials
to create real time step-ups or step-downs based on the
organization’s risk framework.
In all, the entire process is designed to determine what
kind of authentication journeys are best used in which
circumstances, based on what action is being performed,
by who, where, and how. Meaning swathes of user’s
aren’t isolated with either / or choices of biometrics or
additional password checks.
A Transformative Leader
Yogesh Patel is the CTO and Head of AI Research at
Callsign. He is an expert in the fraud and security space,
providing guidance to the industry and helps to shape
strategic thinking and planning at the CXO level. His
previous roles have included senior positions at
organizations such as Lloyds Banking Group, HSBC Plc
and NICE Actimize, where he was responsible for
A scalable “banking
grade” customer friendly,
identity fraud,
authentication &
authorization platform.
““““
18 | October 2019 www.insightssuccess.com
Yogesh Patel
CTO and Head of
AI Research
defining IT Strategy for Security, Fraud and Financial
Crime domain.
Callsign has designed its solution to encourage functions
to work together across customer experience, fraud,
security and risk/compliance; designing for ease of use,
collaboration and real-world needs (such as privacy).
One of the company’s key principles is privacy by design
and it employs several key privacy preserving
techniques. Unlike most vendors, Callsign only collects
data at the time of the interaction, and only uses the data
within that interaction. To make the solution work for all,
Callsign’s decisioning module adjusts in real time based
on the client's preference and capability for data
collection.
Being at the Forefront of Innovation
The work Callsign does require it to be at the forefront of
innovation- not just technologically, but within the sector
it works in. Given this, Callsign actively pursues ways in
which academia and the tech industry can collaborate, it
invests in PHD qualifications and works with research
advisory boards at the best educational establishments in
the UK. A key part of this includes giving young
graduates an opportunity to apply their cutting-edge
research to solve real world problems, as well as
providing opportunity for a full-time employment.
When Acceptability is the Focal Point
Unlike most vendors, Callsign puts the customer at the
heart of its solution. Not only has the organization
focused on the capability of the product, but also on the
applicability. Whilst capability will always help solve the
challenge being addressed, the approach that vendors
take to achieve this capability is just as important.
That’s why Callsign asks the important questions around
privacy, user experience (both for the customer and their
clients) and how it applies the use of data while building
its solutions. This helps Callsign’s customers, deliver
robust customer experiences that put theirs and their
client’s privacy first.
In The Pursuit of Tackling Challenges
For Callsign it’s very important to stay at the forefront of
technological advancements and the industries it helps
solve challenges for. Take the AI space, there’s currently
a lot of discussion around bias within the models. To
tackle this, Callsign believe it’s important to learn from
challenges and collaborate across industries,
governments, academia, influencers and geographies.
That is why Callsign is grateful to the World Economic
Forum for inducting the business into their Technology
Pioneer cohort, as it means Callsign can collaborate on
best practice frameworks to ensure it is taking the right
approaches when developing its solutions.
19|October 2019www.insightssuccess.com
SafeLogic
An Innovative Market Leader in Encryption
S
afeLogic provides strong encryption products for
solutions in mobile, server, Cloud, appliance,
wearable, and IoT environments that are pursuing
compliance with strict regulatory requirements. In Insights
Success’ recent interview with Ray Potter, the CEO &
Co-Founder of SafeLogic, they discuss the customer
journey and real-world problems encountered on the path to
FIPS 140-2 validated cryptography.
Below are the highlights of the interview conducted
between Ray Potter and Insights Success:
Give a brief overview of the company, its uniqueness,
and its vision.
SafeLogic addresses an esoteric niche of the technology
world with an original innovation. The FIPS 140-2
validation for cryptography is notoriously difficult, but
required for any encryption used in the Public Sector,
including Federal agencies and the U.S. military, as well as
in regulated industries like finance and healthcare.
SafeLogic reinvented how this compliance certification is
achieved, by designing cryptographic modules with the
benchmark in mind, validating the modules, and
streamlining future validations for clients, by leveraging the
testing already completed. Providing the module,
CryptoComply, and service, RapidCert, in tandem saves
months of waiting, hundreds of hours of engineering,
paperwork & thousands of dollars!
What are the innovative products/solutions offered by
SafeLogic?
SafeLogic’s flagship product is CryptoComply, a FIPS 140-
2 validated encryption module designed for use in a variety
of environments. CryptoComply versions include drop-in
replacements for OpenSSL and Java use cases. SafeLogic’s
RapidCert service, only offered in tandem with
CryptoComply, delivers accelerated FIPS 140-2 validation
in the customer’s name, paving the way to Federal
deployment.
How does SafeLogic instigate innovation in its work
culture?
SafeLogic is a distributed team, adding contributors based
on their skillset and attributes, independent of their chosen
location. This prioritization of production over presence has
driven this small team to dominate our niche market. Hiring
the right people extends naturally into a philosophy of
encouraging our people to take real ownership of their
roles. Without micromanagement or having to punch a
clock, opportunities to try new strategies and tackle new
problems happen organically.
We continue
to innovate and expand
our solutions and we
look forward to providing
your encryption.
““““
22 | October 2019 www.insightssuccess.com
Ray Potter
CEO & Co-founder
How do you strategize your game plans to tackle
competition in the market?
SafeLogic tries to anticipate customer needs and deliver
integrated solutions that nobody else can. Our goal is to
make it so simple and cost-effective for customers to
offload their validated crypto to us, that it is an obvious
choice for companies of all sizes.
What are the challenges faced while providing
innovative products/solutions and how is SafeLogic
serving to tackle them?
SafeLogic is working within the confines of compliance and
certification, particularly with NIST (the National Institute
of Standards and Technology) and their CMVP
(Cryptographic Module Validation Program) division.
There are evolving validation requirements in addition to
the changing landscape of cryptographic technology, so you
can imagine that it is challenging to stay on the cutting edge
while conforming to benchmarks established and enforced
by the government. SafeLogic continues to lead the
industry by aggressively solving issues as they arise,
whether it is a technical solution to a software issue,
applying patches for security vulnerabilities, or addressing
new compliance pitfalls, our customers rely on us to take
care of it, and we do.
What according to you could be the potential future of
SafeLogic and how does envision sustaining its
competency?
SafeLogic has a bright future as the Go-To source of
validated encryption for every tech vendor in the country!
We continue to scale, as we solve problems once and
deliver to many customers. It’s much more efficient than
each customer hiring their internal resources to solve the
same problem in parallel, so we are confident that we will
continue to grow.
Testimonials-
“We had to have FIPS 140-2 validation, and SafeLogic
made it easy!”- Stephen Kovac, VP of Global Government
& Head of Corporate Compliance, Zscaler
“We did it with SafeLogic’s encryption modules, which
enabled us to reduce the time, cost and complexity of
validating our solution for federal markets.”- Jason Kehl,
VP of Engineering, Vectra Networks
“We’re very pleased with how thorough and efficient
SafeLogic was with NIST to help us achieve this FIPS 140-2
certification milestone for SyncDog.”- Jonas Gyllensvaan,
CEO, SyncDog
About the Leader
Ray Potter is the CEO and Co-Founder of SafeLogic. Ray
brings over 15 years of security and compliance experience
to lead the strategy and direction of SafeLogic. Previously
he ran Apex Assurance Group, providing security and
compliance consulting, and grew top-line revenue at 47%
CAGR with a 75% net profit margin. At Apex, often
providing FIPS 140-2 consulting services, he found that
much of his advice and strategy could be productized. This
culmination of years of experience in the trenches became
CryptoComply, the flagship product of SafeLogic! On a
personal level, Ray loves playing guitar and flying
airplanes.
23|October 2019www.insightssuccess.com
24 | October 2019 www.insightssuccess.com
Entrepreneurship
Going Beyond the Comfort of
Safety to Make Larger Impact
Entrepreneurship is the process
of starting a new business that
adds some value to the world
by solving some specific problems.
Entrepreneurship is the capacity and
willingness to develop, organize and
manage a business venture along with
any of its risks in order to make a
profit. Entrepreneurship combined with
land, labor, natural resources and
capital can make a profit. Those who
create these businesses are called
entrepreneurs. Entrepreneurial spirit is
characterized by innovation and risk
taking and is an essential part of a
nation’s ability to succeed in constantly
changing and increasingly competitive
global market place.
Entrepreneurship in its truest form is
all about identifying a gap in the
market and creating a product which
can fill that hole. Entrepreneurship is
not solely about making money- it is
also about changing and enriching the
lives for better. It is about improving
people’s lives through creation of
products or launching services that
makes the lives of people easy. If one’s
business does not add value to the lives
of people then it is unlikely to survive.
The business that makes nothing but
money can easily be considered as a
poor business.
Entrepreneurship is the act of being an
entrepreneur. Entrepreneurs act as
managers and oversee the launch and
growth of an enterprise. It is a process
by which either an individual or a team
identifies a business opportunity and
acquires and deploys the necessary
tools and resources required for its
utilization.
Entrepreneurship is all about being
ready to go beyond the comfort zone. It
is about defining success on one’s own
terms and achieving it by one’s own
process and methodology. It is also
about thinking outside the box or
thinking like there is no box. True
entrepreneurial spirit is about seeing
challenges as opportunities.
Entrepreneurs should be able to shake
off depression, laziness and should
jump into the flowing stream of hard
work in order to achieve their dream.
True Entrepreneurs understand that
they can’t be great at everything they
do, but they know that they can be
great at something. They focus on that
particular something in which they are
good at with laser like focus and they
are passionate to deliver the best
solutions in their chosen work.
Entrepreneurs create something new,
something different that solves some
problems or adds value to the world.
An entrepreneur is a person who is
willing and able to convert a new idea
or invention into a successful
innovation. Entrepreneurial journey is
not always so easy. As Elon Musk
Quotes “Being an entrepreneur is like
eating glass and staring into the abyss
of death.” Many people experience
entrepreneurial journey as a
rollercoaster ride filed with challenges
and opportunities; ups and downs.
Entrepreneurship is about perseverance
Entrepreneur Speak
25|October 2019www.insightssuccess.com
through all such ups and downs. The
journey may be filled with crest and
troughs but the journey is worth taking.
Entrepreneurs understand that
seduction of safety is much more
dangerous than the perception of the
risk. Therefore they take calculated
risks based on market trends and
market estimation. Where common
people see the problems entrepreneurs
see the opportunities. Entrepreneurs
are driven to create solutions to those
problems. Entrepreneurs are not the
part of problems but entrepreneurs are
people who want to be part of the
solution to those problems.
Entrepreneurs are innately programme
to create solutions to the existing
problems.
Entrepreneurs roll up their sleeves
every day and work hard to create
solutions to the existing problems in
the world in order to make profit as
well as to enrich the lives of people.
They are in the game to make a
difference and impact in the lives of
people through offering solutions to
some of the biggest problems. Money
is secondary to them but making
valuable contribution and adding value
to the world is what they focus on.
They understand that money is just a
byproduct of serving as many people
as possible with full efficiency.
Entrepreneurs plan their work and
work their plan. Successful
entrepreneurship requires
entrepreneurs who take conscious,
systematic, logical and thoughtful
decisions. It is about thinking
deliberately and acting on the
conclusion of logical thought process.
Great entrepreneurs have the ability to
think decisively even in indecisive
environment also. Their conscience
and intuition helps them to come up
with some solutions that add glory to
their business. Successful
entrepreneurs are also very cautious of
making use of the latest technology for
creating more profitable solutions.
They know how to leverage everything
to create glorious business that adds
value to the larger portion of the world.
Entrepreneurs are here to make a
valuable contribution to the world
through their words and worthy
actions; they just don’t want to occupy
the space in the universe.
Entrepreneurs believe in making world
a better place by creating something
that customizes the lives of people for
better. Great entrepreneurs walk their
talk and talk their walk. Their lips and
lives both make difference in the lives
of people. They know that world
rewards those who press on.
Entrepreneurship is about paying the
price of dedication, commitment,
sacrifices, hard work and putting heart
and soul into the business to create
something different that makes lives of
people easier. The words and actions of
great entrepreneurs show that they
know where they are going and the
world has the habit of making room for
such people.
Entrepreneurship is about knowing the
way, going the way and showing the
way. Entrepreneurs lead by example.
They use all the resources they have to
make larger contribution to the world.
They think of changing the world
through their skills, abilities, talents
and making optimum utilization of all
the resources they have. Entrepreneurs
build a strong network of people in
their organization. The great
entrepreneurs understand that one’s
network determines one’s net worth.
Therefore they choose smart and
pragmatic people around them that are
having the ability to come up with
solutions to some of the toughest
problems. They are very cautious of
people they associate with.
Entrepreneurship is about building
bridges of success instead of creating
barriers to opportunity. It is about
having talented people on-board to
come up with great idea and to
implement that idea to make a tangible
difference in the lives of people.
26 | October 2019 www.insightssuccess.com
The Next Big Thing
FintechThe Next Big Thing
Fintech
e are at a time in which technology advances at an incredible pace, unlike other generations, today’s society is
Waccompanying technology, allowing it to develop without fear of looking back. Unfortunately, regulation and
laws cannot advance at the same speed, and that is creating dangerous gaps that can destabilize the economy as
we know it today.
The crisis we have experienced during the last decade has shown the shame of the economic system, and its fragility in some
aspects, such as its banking dependence. The latter has allowed alternative investment to hatch, and with it many fintech
tools, blockchain systems, tools based on peer to peer, etc ...
Francisco Mariscal
Co-founder & CEO
28 | October 2019 www.insightssuccess.com
The problem we are experiencing is
that, with the mentality of breaking the
rules so as to write them again
(something that in principle should be
positive for society), we are forgetting
the basic rules on which our society is
based; data protection, right to privacy,
capital controls, or protection of
retailers, are basic rules that should not
be forgotten, because if we do so, we
are going back in time despite being in
the most advanced technological cycle
in history. And this can lead to a spiral
as much or more dangerous than the
crises we have experienced in recent
decades.
Do not mistake the passion necessary
to advance in a disruptive business,
with moving forward at any price, the
next decade will be marked by major
changes in many sectors: Fintech,
Insurtech, Foodtech, Legaltech, etc. As
we can see in their names, they all rely
on technology, in which in most of the
cases there is no regulation or
jurisprudence, so we must be cautious
with the rules on which we write,
because if we do it in the wrong way
we will be wasting the opportunity that
is being given to us.
A clear example of the above is that the
majority of cryptocurrencies, which as
we all know are written under
Blockchain technology. The
blockchain technology is very reliable,
but it is not infallible, and
unfortunately the states are not
prepared for its supervision and
control, so even though its survival and
development is clear, here the market
is not ready to hatch, and unfortunately
we are seeing how it advances at a
speed of madness, and possibly we will
see scary situations, because the vested
interests are very high, and possibly
some are not entirely licit.
Another example, are the famous
ICOs, in 2017 we have seen how the
volume under management with this
type of product has multiplied by 5 in
direct investment on the same type of
asset, I do not say that that is bad in
itself. But when we see that companies
that have not been able to finance
themselves by normal alternative
investments, manage not only to do it
by this method, but also obtain three
times the capital they needed, it looks
like we are facing a bubble, and that if
it is not controlled can only bring
problems to the system, and possibly
the ones that will pay for this will be
the usual ones, the retail investors. All
this will bring fear into the tools that
are being born now, and could end up
becoming a mere frustrated attempt,
instead of a complement of the future.
Both examples described above are
allowing us to generate inflation in
value and price, something which we
all know what it will bring us ... It is
clear that crises, like wars, generate
poverty, although in the long term
these allow the pillars upon which the
economies are built to be more solid,
and with that comes certain economic
evolution and improvement, at least to
date. Therefore, my insistence on
control, at least in what affects citizens,
the companies can take risks, but
without transferring them to people.
In general, the fintech sector has a huge
market for its development potential,
disintermediation and the creation of
value for the user will mark the next
decade. The new generations want
products that provide value and that do
not generate captivity of anything or
anyone. And this is my reflection, to
generate value to the user, it is
something more than just to provide a
friendly and easy to use tool, we must
protect the users and explain the risks
to be assumed. We are seeing how
many investment platforms sell high-
risk products to their users through
marketing tools. It is clear that we
could not live on a banking product
eternally. But what can not be allowed
is that the rules of protection for retail
investors are violated, because in doing
so we will be destroying a complement
of value to the traditional banking
product.
As a conclusion of all the above,
almost all the Fintech tools have a long
life ahead, the regulation is tracking
behind, but if we want it to last over
time, we must not forget the basic rules
of user protection in all its aspects.
Although there are no rules in most
cases we must use common sense,
which in many cases we are
demonstrating that it is the least
common of all the senses. Users are
our loudspeaker to change things, and
if we mistreat them, all they will say is
that we are another failed attempt at
evolution.
Francisco Mariscal is a
Founding Partner of
Fellow Funders.
Telecommunications
and industrial
organization engineer
from Universidad
Europa, he has a
master’s degree in
Quantitative Finance
from AFI and an
Executive MBA from
EAE Business School.
About the Author
Mentor’s Standpoint
29|October 2019www.insightssuccess.com
Ulatus
uring the 1960s, Pepsi’s slogan “Come alive
Dwith the Pepsi Generation” was translated into
Chinese as “Pepsi brings your ancestors back
from the grave.” Needless to say, the Chinese were
somewhat skeptical about this claim! When a brand
aspires to spread globally, translation is the only
solution, but poor, non-localized translation can cause
great harm as well as embarrassment. This is where
Localization by Ulatus comes into play. The company
don’t not only ensures flawless translation; it also adapts
to the cultural nuances of your target audience through
style, design, and imagery. This helps companies
overcome regional barriers and present their business to
local audiences in a way that those audiences can relate
to and identify with. The result is rapid engagement and
successful brand positioning for your company in an
unfamiliar domain.
Innovative Solutions Offered
Ulatus offers a wide range of services addressing several
requirements of researchers aspiring to reach a global
platform and organizations aiming to communicate with
their local audience and market in the most effective
way. The company’s solutions are not only innovative
and of high quality but also cost-effective. The Life
Sciences industry is an important aspect of any nation’s
development, and it helps pharmaceutical companies
launch drugs in foreign markets through active
participation and roles in clinical trial translations. The
organization’s medical translation expertise extends to
clinical trial translations, regulatory submission
translations, medical device translations, etc. Its
marketing localization solutions help corporates
overcome regional and cultural barriers and engage with
local customers to spread their outreach worldwide, into
more local markets.
Under this, Ulatus offers website localization,
multilingual SEO solutions, localized PR, display and ad
copy translation, etc. The company’s software
localization services help companies increase their
global market share and adapt their product through
effective customization and enhancements to attract local
audiences, providing excellent customer experience and
increasing their user base because, through the
company’s services, customers understand products and
features more effectively. The organization’s expertise
and assistance in the finance sector span across
investment banking, commercial banking, asset
localizeto
globalize.
““““
A Global Platform for Language Solutions
30 | October 2019 www.insightssuccess.com
Shilpa Mittal
CEO
management, insurance, etc., wherein it provides
localization assistance for companies to capitalize on
opportunities across borders. With changing, dynamics,
and the need for easier, faster communication, e-learning
is emerging as an important educational requirement and
medium today. Book translations and game translation
are also some important services the company offers. At
Ulatus, the company provides expert assistance to
modify and enhance e-Learning content as per the local
audience, focusing on cultural identity, contextual
nuances, and cultural and regional relevance.
Strategic and Innovative Entrepreneur
Known for her keen sense of identifying new
opportunities and combining innovation with strategic
ability to establish Ulatus as the preferred localization
partner for people and businesses worldwide, Shilpa
Mittal is the Chief Executive Officer at Ulatus. Shilpa
has always maintained that she is mere support to an
already strong, capable team determined to set apart
from other organizations in the industry. She has given
her team complete freedom to think, ideate, and work on
solutions that are best suited to clients’ requirements. It
is this encouragement that makes her proud to lead a
team of client-centric, ambitious professionals.
Determined Approach and Focus
With the fabulous team and a determined approach and
focus, Ulatus can achieve much more than what it has
until now. The company aims to increase its presence
through good work, & expand to other geographies
worldwide, helping researchers and corporates with all
their translation, and localization requirements. The key
to achieve this is to understand the company’s audience
well, cater to all their requirements, and provide the best
quality and the topmost customer experience to gain
loyal customers. Also, the organization has made very
smart choices with regard to the use of technology to
make things faster and smarter, all the while ensuring
that human expertise still exists and still forms a major
part of what the company offers to its clients.
Making a Mark in Challenges
Ulatus understands that competition in the industry is
immense. In the massive translation industry, which is
worth more than 40 billion dollars, making a mark and
surviving competition is extremely challenging. Today,
there are several translation companies worldwide. Each
geography, each country would have numerous
companies offering translation services for that market.
Believing that seeping through these markets and
establishing the company as a trusted brand is difficult
but not impossible, has helped the company reach where
it stands today.
Ulatus continuously works towards finding better ways
and solutions to resolve client problems and assist them
in the best way possible. The company’s major focus is
to facilitate communication across the globe, helping
researchers, as well as corporates, break and overcome
the language barrier they may face in doing so. The
organization’s experience and commitment to quality do
set them apart in more ways than one. The company has
been granted the ISO 17100:2015 certification, which is
31|October 2019www.insightssuccess.com
a recognition that only 1% of translation companies have
for high standards of quality and delivery. Further, in a
technology-driven, time-bound, time-intensive time like
today, sustaining quality while meeting rigorous time
requirements helps the company survive the competition.
The company’s technology-driven solutions, as well as
internal automated workflows, help maintain high
standards with a competitive turn-around-time. The
organization’s strategies are very clear and are not
determined by changing market dynamics. Ulatus caters
to clients’ needs, solve their problems, and provide
supreme quality, & they help establish them as a brand in
the market.
A Wide Range of Solutions
Ulatus is a leading brand worldwide, recognized by the
Common Sense Advisory as being among the top 75
translation service providers in the World and the top 16
in Asia. It has also been acknowledged as a place among
the top 10 Pharma and Life Science Tech Solution
Providers. Ulatus offers a wide range of language and
localization solutions to businesses and researchers
worldwide. With “Localize to Globalize” as the
company’s motto, it endeavors to go beyond being a
mere language translation company to deliver
technology and localization services to helps enterprises
across the globe to build a strong local presence. In all
solutions that it offers, there is a great focus on two
important aspects—quality and technology.
Complete Freedom and Trust in People
Innovation is at the heart of whatever the team does; it is
Ulatus’ Culture. The company strongly believes that
innovation means a different, effective idea. It could be
for the smallest of aspects related to business, client, or
even people. At Ulatus, the company encourages team
members to put forward their suggestions, ideas, and
resolutions to issues based on their experience &
interactions with clients. Decision making is inclusive,
and the viewpoints of all relevant team members are
considered before taking any decision. The
encouragement to innovate and think differently comes
from managers leaving decisions & resolutions to team
members, providing them complete freedom, and
bestowing complete trust in them to find the best
possible solution. This empowerment and support by the
management encourage team members to come forward
and suggest different ways to better the services and
achieve client delight. Various internal reward and
recognition programs are also focused on acknowledging
and rewarding innovative ideas and suggestions coming
from people.
32 | October 2019 www.insightssuccess.com
CRMCRM
Impacts of ArtificialIntelligence
has StartedResonating in
Industry
34 | October 2019 www.insightssuccess.com
Cloud computing has changed
the face of customer
management by providing
every SMB’s an opportunity to unify
data and communication platform
without investing heavily on ‘on-
premise’ IT infrastructure and staff.
Now it’s the turn of Artificial
Intelligence (AI). Those (companies)
who adapt AI will remain in the race
and those who won’t simply lag behind
and eventually might lose in the longer
run.
Facets those are Attracting
Enterprises towards it
AI along with PA (Predictive Analysis)
have potential to make all aspects of
CRM better, from sentiment and intent
analysis to product recommendation,
upselling and lead scoring. Moreover,
the ability of AI powered tools to scale
the efforts of sales team by gleaning
useful patterns of data, finding
successful courses of action and taking
care of the bulk of the work for
addressing customers’ needs and
grievances plays a crucial role in
managing CRM operations in an
efficient way.
The efficient usage of AI and PA teach
organizations to do much better job in
terms of targeting potential customers
and decision makers by calculating
which personal and professional
attributes holds the maximum value.
The potential of creating a system of
continuous improvement for sales and
marketing teams is somewhat
attracting organization towards these
technology, since ‘sales is the fuel
which keeps the wheels of an
organization running.’
Landmark Solutions that are
showing Future Direction
Salesforce, Oracle, SAP, Microsoft and
Adobe are some of the Industry giants
those are investing heavily on AI and
even successfully developed many
landmark products and service based
on AI that have the potential to change
desired answer based on data gathered
from previous interactions and the
knowledgebase. Generally, this bot is
able to solve 55% of incidents and
when it does not have the answers or
senses a frustration or hostility, it
passes the baton to a human operator.
Economic Impact of AI in CRM
Leading market intelligence firm, IDC
(International Data Corporation) has
forecasted that AI enabled CRM
activities could increase global
business revenues by $1.1 trillion and
create eight lakh new jobs apart from
two million additional indirect and
induced jobs. The global market for AI
powered CRM is estimated to grow
from existing $7.9 billion to $46.3
billion by 2021. This huge revenue
boost will lead to increase productivity
and lower expenses due to automation.
According to report, the year 2018 will
prove to be a landmark year for AI
adoption as more than 40% companies
are ready to adopt AI in upcoming
future (may be within next two year).
IDC further estimated that 75% of
enterprises will include AI or machine
learning functionalities in at least one
of their business application. 46% of
the AI adopters report that more than
50% of their CRM operations get
executed through cloud. Therefore,
cloud vendors are expected to lead the
race of delivering AI solution to
customers.
With all these great advancements,
better functionalities and positive
economic projections, it would be fair
to conclude that AI and PA hold great
importance in deciding the future
course of action for CRM industry. But
only time will tell how deeply these
technologies will continue to disrupt
not just the CRM sector but other
businesses as whole. It will be
interesting to watch how this seismic
shift toward an intelligent and
proactive approach will eventually
plays out.
the landscape of CRM industry forever.
By looking deeper into those products
and services one can predict: what kind
of road CRM industry is going to
traverse in coming times?
Salesforce, the leader of CRM industry
has last year developed a ground-
breaking product Einstein, an AI
assistant which has the ability of
continuously process colossal amount
of data which Salesforce collect from
sales, e-commerce activity, emails,
social media streams and others. This
powerful assistant help sales
representative to focus on the most
promising leads based on engagement
data analysis and gives advice on when
to trigger email campaigns according
to customer response history.
SAP, another prominent player of tech
space has joins the AI race and added
new AI features to its S/4HANA cloud
ERP. Its tacked-on features provide
automated insights into the business
data which the system collects. This
includes monitoring accounts,
preparing chart of top vendors for an
organization based on their past
performance, pricing and ability to
deliver.
Oracle also shown a great interest in AI
and announced a distinguished project
known as Adaptive Intelligence. This
project will test feasibility of adding
series of applications to its cloud suite.
These apps have the potential to
combine third-party data with real-time
analytics to provide optimize decisions
and recommendations. For example, AI
enable app’s to merges data from the
company cloud and the Oracle Data
Cloud to extract meaningful insights
related to individual customer
behaviors and provide personalized
offers.
Amelia is a bot that assist customers in
resolving their queries using natural
language processing. It understands
customer’s queries and provides them
35|October 2019www.insightssuccess.com
Industry Insider
Unleashing the Hero in You to Find Success
W
hen we have the courage
to live the life we were
meant to live, we find
that we all have an inner hero
waiting to guide us on the pathway
to success. Mythical heroes endured
great challenges before gaining
treasure at their journey’s end.
As heroic business leaders, we must
embark upon our own painful
journeys of discovery to find
treasure in our career and company.
We are all navigators of life, learning
the lost art of finding our way which
our ancestors embedded in myths
for our modern use.
For 35 years, I have been invited
into thousands of troubled
corporations. I have seen that not
much changes unless the leader
survives a jaw dropping tragedy. He
or she can then be transformed by
loss into a resilient, successful, and
lovable business builder.
Not much changes in a company
unless such a crisis cracks the shell
of the CEO, Division EVP,
Department Head, or Team
Manager causing him or her to
embark on his own journey into
uncharted territory, where a small
miracle can happen and where the
leader’s True Self can emerge.
The boss’s emerging genuineness is
the precursor to the team’s
empowerment to reveal their own
True Selves – which grants them
permission to reveal the new True
Company.
The Power of Myth to Help Find
Success and Happiness
To survive the crises of the
marketplace your team must
traverse the same stages that
mythic heroes encountered. The
stages appear different because we
are in the modern times, but they
are the same stages.
If you’ve studied or read about
storytelling, you’ve probably heard
of the hero’s journey. If not, no
worry. If you’ve seen the Star Wars
Trilogy, Lion King, or the Wizard of
Oz you get the concept.
You already possess all you will need
to find the treasure you seek. This
article will help you unlock it!
How Does the Ancient Hero Myth
Apply to Our Career and Company?
Carl Jung the Swiss psychiatrist and
psychoanalyst taught that myths are
essential because they contain
common themes, archetypes, and
fears found in humans around the
globe. Jung discovered that the
hero’s journey is the overarching
idea taught in myths throughout
history.
Myths should not be read literally.
Embedded within them were road-
maps to help readers find what they
were really seeking. The myth of
alchemy – converting lead into gold
– was cover for the spiritual
happiness sought by metallurgists.
The Holy Grail sought by medieval
intellectuals wasn’t Jesus’ cup, but a
cover story for the real spiritual
work they sought to do, but were
afraid would run afoul of the
Church. The roadmaps in myths lead
us to tools we can use in our own
lives.
Caution. Many people in our society
have been taught to equate the
The
Ballad
of a
Business
Leader
36 | October 2019 www.insightssuccess.com
Chas Klivans
CEO’s Navigator
Tech Outlook
37|October 2019www.insightssuccess.com
hero’s journey with the phrase follow
your bliss. They have been mislead.
Myths teach that only adventures to
the darkest most painful parts yield
the happiness you seek. To
undertake the hero’s journey,
prepare to do some hard work. Just
as body builders increase the load
on the body to build muscle, we
corporate-warriors increase the
stress load on our thinking to
increase spiritual muscle and
emotional intelligence.
Crises Can Release Our True Selves
When something very difficult
confronts you – a personal or
business death or a promotion – you
can meet the challenge by learning
something painful. When you fail,
your outer shell is cracked open; your
true self can escape and rise like the
Phoenix. There are no limits to how
tall you can grow.
The Attraction of the Hero’s
Journey
Heroes across eras, cultures, and
geographies have undertaken daring
adventures. Their ancient journeys
provide signposts for our road-map.
When we follow that eternal map,
we can reset in alignment with the
path that is ours alone to walk,
serendipities increase, and doors
open.
The hero’s journey in myth, in your
company, or in your career leads
through the same three stages.
Stage 1 – The Call to Adventure
begins with the hero living a
comfortable life when something – a
business challenge, a personal
tragedy, or a wonderful opportunity
knocks you off your pedestal.
Answering the Call. When you ask
yourself for permission to take the
hero’s journey, you are opening up
to deep vulnerability. Your inner
hero is asking to receive guidance,
admitting that you need help from
the universe to become fully happy.
The strong will of many business
leaders has been the basis for their
success. We have learned to control
whatever we could in order to
survive. In a crisis we try to control
everything and everybody. Only
when we stop and admit that we
need to let go of the illusion of
power over the market and other
people can we move in a more
positive, productive, and rewarding
direction.
Stage 2 – Crossing the Threshold or
Entering the Abyss is a commitment
to change, a leaving behind of the
old. At a central turninag point, the
hero must face the death of the old
self. There is an essential epiphany –
to integrate our dark side and strip
out the big ego. Leaving behind
character defects, our inner hero
pivots toward a new life based on
more productive more lovable
character assets.
Stage 3 – Coming Home is when we
realize the whole point of the
journey is not moving away from the
world, but a richer more joyful
participation in it.
When you come home with your
shell shattered, you can lead
intentionally with new character
assets. To do this, the hero must
embrace a new life vow. For many,
this is a vow of love and service; to
esteem others. This new mode of
living is to show up fiercely positive
and kind.
Be the Hero in Your $7 Billion
Company
Chas Klivans is the CEO’s
Navigator; a turnaround
wizard, company founder,
and ex-psychotherapist.
Chas says, “I take you on
the Hero’s Journey and
help you unfreeze your
company, career, and life.
I’m comfortable among
wolves in the Board
Room and Wakhan
Corridor.”
Chas’s journey from an
Afghanistan prison and
the Amazon jungle to the
board rooms of billion-
dollar corporations, has
enabled him to be a true
business pioneer.
His book The Inner and
Outer Game of Business:
Playing the Whole Game
Will Take You Further
Than You Have Ever
Been, will be available
soon.
For consulting and
speaking opportunities
contact Chas at
CKlivans@InnovationTwo.US.
About the Author
38 | October 2019 www.insightssuccess.com
Let’s look at the battle of a
corporate warrior who learned to
surrender into full acceptance of his
crisis. He used his vulnerability to
enlist superior business experts who
had previously solved his problem.
These industry survival guides
taught his management team to
have the right adventures at the right
senior level to read the right
environmental clues to harvest new
sources of profit and happiness.
Selling to a $1.5 Billion Customer,
Vulnerability Gets the Deal Done
The new Vice President of a $7
billion group purchasing
cooperative managing $250 million
in revenue was told that to meet his
first year quota, he had to increase
sales to an important customer by
$75 million (or 20%).
This customer was purchasing 62%
of its supply chain spend off-
contract. The VP talked to his
predecessor, who had no clue why.
The VP met with each of the
customer’s CEOs at their respective
plant locations. He heard that his
predecessor had sold them tens of
millions of dollars in computers that
they didn’t request or need, and sold
directly to corporate headquarters,
which humiliated these local chiefs,
and killed pay raises and bonuses
usually due for them. The VP sat
side-by-side with these plant
executives while they vented their
pent-up resentment.
By being empathetic without
showing a lick of hubris, he
uncovered an unknown customer
wound inflicted on those plant
leaders, which prevented them from
buying more from his company.
During discussions with plant
management teams, the VP used the
universal shame-healing recipe of
letting these plant chiefs lead him
where they needed to go. His
vulnerability was the antidote to
their shame wound. He could feel it
in a room when the envelope of trust
was rebuilt, because these plant
executives opened up about how the
VP’s company could help them
reduce operating costs and improve
the technical performance of
products.
This customer increased its
purchasing by 20%; the VP’s team
met quota with an additional $75
million in sales.
The VP Attains the Holy Grail and
Becomes His Company’s Hero
The Chairman of the customer’s
Board bestowed on the VP the
honor of a seat at his monthly
planning table. The VP had earned
the right to move from salesman and
technical advisor, to trusted partner.
No longer was he “selling-in”
products; he had obtained the right
to “design-in” his products. This is
the Holy Grail sought by every sales
professional.
Be a Hero in Your Career
Successful leaders discover, as the
new VP did, that the senior leader’s
individuation – his pivot to leading
with his lovable, trustworthy
character assets – is the signpost for
the team’s individuation, which
directly paves the way for the
company’s individuation.
Surviving the Business Jungle is
Like Surviving the Amazon
Your team cannot think its way to a
better company. As I learned
traveling in the Amazon jungle, you
must relinquish control and allow
seasoned jungle guides to lead you
until you have learned enough to
lead jointly.
The mythic prototype is the same as
a good company prototype. Flush
hubris from the thinking that put
you in this crisis, then read
environmental clues that lead you to
success. Learn to travel like Marco
Polo before there were maps, reading
and adapting to the lay of the land;
because in your company, career
and personal life, there are no maps.
You Will Never Find Happiness
Until You Face the Truth
The treasure you will find on your
hero’s journey is the truth you’ve
avoided, your beauty!
The journey to success starts with
embracing crises as blessings.
Remember before saving the world,
every hero lost everything. Business
transformation begins with you.
Without new starts in nature, in
companies, and in careers – no
shells are cracked and no growth
happens. Myths teach that you can’t
think your way into a better life; you
have to live your way through new
adventures to better thinking to get
a better company.
New starts only happen if you
answer the call to adventure.
Start the adventure!
39|October 2019www.insightssuccess.com
The 10 most innovative companies of the year 2019
The 10 most innovative companies of the year 2019
The 10 most innovative companies of the year 2019

More Related Content

What's hot

Innovation Live !!!!
Innovation Live !!!!Innovation Live !!!!
Innovation Live !!!!Rami Yousef
 
The industry disruptors redefining innovation, 2021
The industry disruptors redefining innovation, 2021The industry disruptors redefining innovation, 2021
The industry disruptors redefining innovation, 2021Merry D'souza
 
Accenture tech-vision-2021-full-report
Accenture tech-vision-2021-full-reportAccenture tech-vision-2021-full-report
Accenture tech-vision-2021-full-reportAccenture
 
ZDNet Korea event introduction & schedule 2015
ZDNet Korea event introduction & schedule 2015 ZDNet Korea event introduction & schedule 2015
ZDNet Korea event introduction & schedule 2015 Kai [Kyung Seok] Song
 
Accelerating Digital Transformation through People: Saudi Aramco and GE
Accelerating Digital Transformation through People: Saudi Aramco and GEAccelerating Digital Transformation through People: Saudi Aramco and GE
Accelerating Digital Transformation through People: Saudi Aramco and GEFrancesco Picconi (MSc,Dr)
 
Innovation center v14_1
Innovation center v14_1Innovation center v14_1
Innovation center v14_1Santosh Kumar
 
Innovation Leadership2
Innovation Leadership2Innovation Leadership2
Innovation Leadership2reneznet105
 
INCLUSIVE FUTURE OF WORK: A CALL TO ACTION
INCLUSIVE FUTURE OF WORK: A CALL TO ACTIONINCLUSIVE FUTURE OF WORK: A CALL TO ACTION
INCLUSIVE FUTURE OF WORK: A CALL TO ACTIONaccenture
 
2017 Corporate Citizenship Report
2017 Corporate Citizenship Report2017 Corporate Citizenship Report
2017 Corporate Citizenship Reportaccenture
 
POV - The Rise of Intrapreneurship
POV - The Rise of IntrapreneurshipPOV - The Rise of Intrapreneurship
POV - The Rise of IntrapreneurshipAshley Castillo
 
The role of the COO in the age of AI
The role of the COO in the age of AI The role of the COO in the age of AI
The role of the COO in the age of AI Antony Turner
 

What's hot (20)

The 10 most successful companies to watch 2018
The 10 most successful companies to watch 2018The 10 most successful companies to watch 2018
The 10 most successful companies to watch 2018
 
Innovation Live !!!!
Innovation Live !!!!Innovation Live !!!!
Innovation Live !!!!
 
The 50 most influential business leaders in tech 2021 compressed
The 50 most influential business leaders in tech 2021 compressedThe 50 most influential business leaders in tech 2021 compressed
The 50 most influential business leaders in tech 2021 compressed
 
The industry disruptors redefining innovation, 2021
The industry disruptors redefining innovation, 2021The industry disruptors redefining innovation, 2021
The industry disruptors redefining innovation, 2021
 
Accenture tech-vision-2021-full-report
Accenture tech-vision-2021-full-reportAccenture tech-vision-2021-full-report
Accenture tech-vision-2021-full-report
 
ZDNet Korea event introduction & schedule 2015
ZDNet Korea event introduction & schedule 2015 ZDNet Korea event introduction & schedule 2015
ZDNet Korea event introduction & schedule 2015
 
Accelerating Digital Transformation through People: Saudi Aramco and GE
Accelerating Digital Transformation through People: Saudi Aramco and GEAccelerating Digital Transformation through People: Saudi Aramco and GE
Accelerating Digital Transformation through People: Saudi Aramco and GE
 
The 300 Essential Stats on Business & Digital Transformation You Need to Know...
The 300 Essential Stats on Business & Digital Transformation You Need to Know...The 300 Essential Stats on Business & Digital Transformation You Need to Know...
The 300 Essential Stats on Business & Digital Transformation You Need to Know...
 
Innovation center v14_1
Innovation center v14_1Innovation center v14_1
Innovation center v14_1
 
The 300 Essential Stats on Business & Digital Transformation You Need to Know...
The 300 Essential Stats on Business & Digital Transformation You Need to Know...The 300 Essential Stats on Business & Digital Transformation You Need to Know...
The 300 Essential Stats on Business & Digital Transformation You Need to Know...
 
Innovation Leadership2
Innovation Leadership2Innovation Leadership2
Innovation Leadership2
 
Innovation Planning
Innovation PlanningInnovation Planning
Innovation Planning
 
INCLUSIVE FUTURE OF WORK: A CALL TO ACTION
INCLUSIVE FUTURE OF WORK: A CALL TO ACTIONINCLUSIVE FUTURE OF WORK: A CALL TO ACTION
INCLUSIVE FUTURE OF WORK: A CALL TO ACTION
 
2017 Corporate Citizenship Report
2017 Corporate Citizenship Report2017 Corporate Citizenship Report
2017 Corporate Citizenship Report
 
POV - The Rise of Intrapreneurship
POV - The Rise of IntrapreneurshipPOV - The Rise of Intrapreneurship
POV - The Rise of Intrapreneurship
 
Open innovation VF
Open innovation VFOpen innovation VF
Open innovation VF
 
Deloitte Center for the Edge
Deloitte Center for the EdgeDeloitte Center for the Edge
Deloitte Center for the Edge
 
Business ecosystems come of age
Business ecosystems come of ageBusiness ecosystems come of age
Business ecosystems come of age
 
The role of the COO in the age of AI
The role of the COO in the age of AI The role of the COO in the age of AI
The role of the COO in the age of AI
 
Breakthrough Innovation
Breakthrough InnovationBreakthrough Innovation
Breakthrough Innovation
 

Similar to The 10 most innovative companies of the year 2019

SIIA’S Vision from the Top
SIIA’S Vision from the TopSIIA’S Vision from the Top
SIIA’S Vision from the Toparms8586
 
Execution Task Force - Building and Marketing Digital Products
Execution Task Force - Building and Marketing Digital ProductsExecution Task Force - Building and Marketing Digital Products
Execution Task Force - Building and Marketing Digital ProductsFlatnut Ventures GmbH
 
Corporate Profile - 1
Corporate Profile - 1Corporate Profile - 1
Corporate Profile - 1Zil Shah
 
The 10 Most Promising Google Solution Providers.pdf
The 10 Most Promising Google Solution Providers.pdfThe 10 Most Promising Google Solution Providers.pdf
The 10 Most Promising Google Solution Providers.pdfMerry D'souza
 
Product Management in London - A Recruiters view...
Product Management in London - A Recruiters view...Product Management in London - A Recruiters view...
Product Management in London - A Recruiters view...Will Boulton
 
Managing Organization And Leading People Essay
Managing Organization And Leading People EssayManaging Organization And Leading People Essay
Managing Organization And Leading People EssayLorie Harris
 
Innovation process management whitepaper
Innovation process management whitepaperInnovation process management whitepaper
Innovation process management whitepaperNeeraj Thakur
 
Top 10 Lifecycle Management Services Providers October 2022.pdf
Top 10 Lifecycle Management Services Providers October 2022.pdfTop 10 Lifecycle Management Services Providers October 2022.pdf
Top 10 Lifecycle Management Services Providers October 2022.pdfInsightsSuccess4
 
Agile India 2018 Conference
Agile India 2018 ConferenceAgile India 2018 Conference
Agile India 2018 ConferenceNaresh Jain
 

Similar to The 10 most innovative companies of the year 2019 (20)

SIIA’S Vision from the Top
SIIA’S Vision from the TopSIIA’S Vision from the Top
SIIA’S Vision from the Top
 
The most ethical companies to watch 2019
The most ethical companies to watch 2019The most ethical companies to watch 2019
The most ethical companies to watch 2019
 
The 10 best workplaces in technology 2018
The 10 best workplaces in technology 2018The 10 best workplaces in technology 2018
The 10 best workplaces in technology 2018
 
Execution Task Force - Building and Marketing Digital Products
Execution Task Force - Building and Marketing Digital ProductsExecution Task Force - Building and Marketing Digital Products
Execution Task Force - Building and Marketing Digital Products
 
The 20 most innovative companies to watch 2019
The 20 most innovative companies to watch 2019The 20 most innovative companies to watch 2019
The 20 most innovative companies to watch 2019
 
Corporate Profile - 1
Corporate Profile - 1Corporate Profile - 1
Corporate Profile - 1
 
The 10 Most Promising Google Solution Providers.pdf
The 10 Most Promising Google Solution Providers.pdfThe 10 Most Promising Google Solution Providers.pdf
The 10 Most Promising Google Solution Providers.pdf
 
The 10 most disruptive ed tech solution providers 2020 1
The 10 most disruptive ed tech solution providers  2020 1The 10 most disruptive ed tech solution providers  2020 1
The 10 most disruptive ed tech solution providers 2020 1
 
Product Management in London - A Recruiters view...
Product Management in London - A Recruiters view...Product Management in London - A Recruiters view...
Product Management in London - A Recruiters view...
 
Managing Organization And Leading People Essay
Managing Organization And Leading People EssayManaging Organization And Leading People Essay
Managing Organization And Leading People Essay
 
Innovation process management whitepaper
Innovation process management whitepaperInnovation process management whitepaper
Innovation process management whitepaper
 
Top 10 Lifecycle Management Services Providers October 2022.pdf
Top 10 Lifecycle Management Services Providers October 2022.pdfTop 10 Lifecycle Management Services Providers October 2022.pdf
Top 10 Lifecycle Management Services Providers October 2022.pdf
 
opteamix
opteamixopteamix
opteamix
 
Agile India 2018 Conference
Agile India 2018 ConferenceAgile India 2018 Conference
Agile India 2018 Conference
 
AzureDay_Services
AzureDay_ServicesAzureDay_Services
AzureDay_Services
 
The 10 most innovative unified communication
The 10 most innovative unified communicationThe 10 most innovative unified communication
The 10 most innovative unified communication
 
The 20 most successful ceo's to follow in 2020
The 20 most successful ceo's to follow in 2020The 20 most successful ceo's to follow in 2020
The 20 most successful ceo's to follow in 2020
 
The 20 best performing ce os to watch 2020
The 20 best performing ce os to watch  2020The 20 best performing ce os to watch  2020
The 20 best performing ce os to watch 2020
 
Innovative business leaders making a difference 2021 compressed
Innovative business leaders making a difference  2021 compressedInnovative business leaders making a difference  2021 compressed
Innovative business leaders making a difference 2021 compressed
 
Digital transformation guide and checklist 2020
Digital transformation guide and checklist 2020 Digital transformation guide and checklist 2020
Digital transformation guide and checklist 2020
 

More from Insights success media and technology pvt ltd

More from Insights success media and technology pvt ltd (20)

India's Fastest Growing Start-ups to Watch.pdf
India's Fastest Growing Start-ups to Watch.pdfIndia's Fastest Growing Start-ups to Watch.pdf
India's Fastest Growing Start-ups to Watch.pdf
 
The Fastest Growing Startups in Maharashtra Edition 1.pdf
The Fastest Growing Startups in Maharashtra  Edition 1.pdfThe Fastest Growing Startups in Maharashtra  Edition 1.pdf
The Fastest Growing Startups in Maharashtra Edition 1.pdf
 
Best of 5 Bio-Technology Comapnies In India.pdf
Best of 5 Bio-Technology Comapnies In India.pdfBest of 5 Bio-Technology Comapnies In India.pdf
Best of 5 Bio-Technology Comapnies In India.pdf
 
2022’s Best iPhone 13 Alternatives Presentation.pptx
2022’s Best iPhone 13 Alternatives Presentation.pptx2022’s Best iPhone 13 Alternatives Presentation.pptx
2022’s Best iPhone 13 Alternatives Presentation.pptx
 
The Most Successful Business Leaders to follow-2022.pdf
The Most Successful Business Leaders to follow-2022.pdfThe Most Successful Business Leaders to follow-2022.pdf
The Most Successful Business Leaders to follow-2022.pdf
 
Outstanding Women Lawyers 2022.pdf
Outstanding Women Lawyers  2022.pdfOutstanding Women Lawyers  2022.pdf
Outstanding Women Lawyers 2022.pdf
 
The Top 10 Most Promising EV Solution Providers of 2022-compressed.pdf
The Top 10 Most Promising EV Solution Providers of 2022-compressed.pdfThe Top 10 Most Promising EV Solution Providers of 2022-compressed.pdf
The Top 10 Most Promising EV Solution Providers of 2022-compressed.pdf
 
The 10 Best Franchises to Open in 2022.pdf
The 10 Best Franchises to Open in 2022.pdfThe 10 Best Franchises to Open in 2022.pdf
The 10 Best Franchises to Open in 2022.pdf
 
Inspiring Bollywood Movies, Every Entrepreneur Should Watch.pdf
Inspiring Bollywood Movies, Every Entrepreneur Should Watch.pdfInspiring Bollywood Movies, Every Entrepreneur Should Watch.pdf
Inspiring Bollywood Movies, Every Entrepreneur Should Watch.pdf
 
The 10 Most Profitable Franchises to own April2022.pdf
The 10 Most Profitable Franchises to own April2022.pdfThe 10 Most Profitable Franchises to own April2022.pdf
The 10 Most Profitable Franchises to own April2022.pdf
 
10 Most Promising Architecture & Designing Firms 2021.pdf
10 Most Promising Architecture & Designing Firms 2021.pdf10 Most Promising Architecture & Designing Firms 2021.pdf
10 Most Promising Architecture & Designing Firms 2021.pdf
 
Outstanding Women Lawyers 2022 May2022.pdf
Outstanding Women Lawyers 2022 May2022.pdfOutstanding Women Lawyers 2022 May2022.pdf
Outstanding Women Lawyers 2022 May2022.pdf
 
7 Best Cyber Security Practices for Small Businesses.pdf
7 Best Cyber Security Practices for Small Businesses.pdf7 Best Cyber Security Practices for Small Businesses.pdf
7 Best Cyber Security Practices for Small Businesses.pdf
 
Best of 5 Oil and Gas Companies.pdf
Best of 5 Oil and Gas Companies.pdfBest of 5 Oil and Gas Companies.pdf
Best of 5 Oil and Gas Companies.pdf
 
Yoga Asanas- Help You to Attain the Perfect Mental Health Ever.pdf
Yoga Asanas- Help You to Attain the Perfect Mental Health Ever.pdfYoga Asanas- Help You to Attain the Perfect Mental Health Ever.pdf
Yoga Asanas- Help You to Attain the Perfect Mental Health Ever.pdf
 
India's Emerging Startups
India's Emerging StartupsIndia's Emerging Startups
India's Emerging Startups
 
India's Leading Cyber Security Companies_compressed.pdf
India's Leading Cyber Security Companies_compressed.pdfIndia's Leading Cyber Security Companies_compressed.pdf
India's Leading Cyber Security Companies_compressed.pdf
 
The Most Reliable Packaging Companies.pdf
The Most Reliable Packaging Companies.pdfThe Most Reliable Packaging Companies.pdf
The Most Reliable Packaging Companies.pdf
 
The Most Reliable Fire And Safety Service Providers.pdf
The Most Reliable Fire And Safety Service Providers.pdfThe Most Reliable Fire And Safety Service Providers.pdf
The Most Reliable Fire And Safety Service Providers.pdf
 
The women owining the businss arena.pdf
The women owining the businss arena.pdfThe women owining the businss arena.pdf
The women owining the businss arena.pdf
 

Recently uploaded

Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...lizamodels9
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableSeo
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperityhemanthkumar470700
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...amitlee9823
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...lizamodels9
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escortdlhescort
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...lizamodels9
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangaloreamitlee9823
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPanhandleOilandGas
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Anamikakaur10
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture conceptP&CO
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxWorkforce Group
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876dlhescort
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Sheetaleventcompany
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 

Recently uploaded (20)

Falcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in indiaFalcon Invoice Discounting platform in india
Falcon Invoice Discounting platform in india
 
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
 
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service AvailableCall Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
Call Girls Ludhiana Just Call 98765-12871 Top Class Call Girl Service Available
 
Falcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to ProsperityFalcon's Invoice Discounting: Your Path to Prosperity
Falcon's Invoice Discounting: Your Path to Prosperity
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
Call Girls From Pari Chowk Greater Noida ❤️8448577510 ⊹Best Escorts Service I...
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 

The 10 most innovative companies of the year 2019

  • 1. + 2019 | Vol 10 | Issue 08 SymbioHELPING BUSINESSES ACHIEVE MAXIMUM BUSINESS BENEFITS AND VALUE THE 10 MOST INNOVATIVE COMPANIES OF THE YEAR 2019 Entrepreneurship Going Beyond the Comfort of Safety to Make Larger Impact Entrepreneur Speak Fintech The Next Big Thing Mentor’s Standpoint PG-28 PG-24 JEFF WU FEATURING PG-08 CEO
  • 2.
  • 3.
  • 4. When Innovation is the key! he Culture of Innovation is very important and a Tkey to success in today’s competitive business environment. Innovation is something that delivers value and is an intrinsic aspect of the companies. The encouragement to innovate and think differently comes from managers leaving decisions & resolutions to team members, providing them complete freedom, and bestowing complete trust in them to find the best possible solution. Innovation and Discovery is a continuous process. Innovation has its benefits as defined by the corporate and social culture since the era of the digital revolution. However, the biggest risk any company takes in the innovation process is whether or not the new idea or product will work in the market. Moreover, innovative companies have the advantage of an experienced team that ensures that the process goes smoothly. In this Editorial, we’ll explain how Innovation influences the business processes successfully. Solves complex issues: Interruptions in the business is something that arises in the long run of the company. This is because issues arise every now and then and companies keep postponing the implementation of an innovation. So, to see some progress in the working, innovation simplifies, solves complex, big, and unachievable problems of the organizations in a short span of time. Increases efficiency and effectiveness: Innovation is the core culture of all the leading companies. It increases the outcomes of the companies and the companies with innovation are more likely to be adopted in the real-world. The innovation process gives an opportunity for companies to work on weak areas. As a result, companies yield positive outcomes. Desk Editor’s
  • 5. Creative Thinking: In an innovative culture, employees bring ideas, takes initiative to communicate goals and objectives to the management. More specifically, the flow between the management and employees are dealt with more open-door policies. It is, however, important for larger corporations to have a well-established and proven systems. Forefront Leader: Once the leader works creatively and is innovative, it sets an example for the rest of the team and it becomes easy to motivate the rest to do the same. The leader will need to task people to be innovative and ensure that they follow through and have the freedom and power to implement the ideas. This encourages the teammates in their working as they can see the results of their efforts. Teamwork: Innovation ensures that the leadership and the rest of the staff work together in order to move the company forward with concerted efforts towards innovation. The employee’s strengths and weaknesses are set against those of their team members to bring about efficiency and maximum production. Though there are risks involved with the innovation process, the benefits are more. The innovation process is dynamic and versatile which will positively influence all the different parts of the industry. This is exactly where Insights Success helps identifying companies that use digital platforms, with its project The 10 Most Innovative Companies of the Year 2019. Featuring our Cover Story is Symbio- incorporated with an impeccable track record of designing, developing and delivering end-to-end digital services to organizations across the globe, with its headquarters in San Jose, California, and workforce in North America, Europe, and Asia. The company builds innovative software products by taking a customer-centric approach that embeds innovation and holistic systems thinking to deliver exceptional products and service experience. As a trusted partner and with a wide range of service offerings, Symbio is committed to helping its customers succeed in today’s turbulent digital world. Also, make sure to scroll through the articles written by our in-house editorial team and CXO standpoints of some of the leading industry experts to have a brief taste of the sector. Globalization of Innovate Solutions will Empower the Potential of the Companies Sourabh More
  • 6. SymbioHelping Businesses Achieve Maximum Business Benefits and Value CONtents Mentor’s Standpoint Fintech The Next Big Thing Tech Outlook The Ballad of a Business Leader 28 36 08 Cover Story
  • 7. Entrepreneur Speak Entrepreneurship Going Beyond the Comfort of Safety to Make Larger Impact Industry Insider Impacts of Artificial Intelligence has Started Resonating in CRM Industry 3424 Callsign 18 SafeLogic 22 Ulatus A Global Platform for Language Solutions 30 An Innovative Market Leader in Encryption Recognizing Users by Combining Deep Learning Insights Articles 22 30 18
  • 8.
  • 9. sales@insightssuccess.com October , 2019 Editor-in-Chief Co-designerSenior Sales Manager Business Development Manager Marketing Manager Technical Head Technical Specialist Digital Marketing Manager Research Analyst Database Management Technology Consultant Pooja M. Bansal Managing Editor Anish Miller Executive Editor Kaustav Roy Assistant Editors Jenny Fernandes Rohit Chaturvedi Visualizer David King Art & Design Director Amol Kamble Associate Designer Sanket Zirpe Kshitij S Peter Collins John Matthew Sales Executives David, Kevin, Mark, Sagar Business Development Executives Steve, Joe, Alan, SanketJacob Smile Aditya Marry D'Souza SME-SMO Executive Prashant Chevale Frank Adams Circulation Manager Robert Brown Stella Andrew David Stokes Savita Pandav Co-designer Copyright © 2019 Insights Success, All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success. Follow us on : www.facebook.com/insightssuccess/ www.twitter.com/insightssuccess We are also available on :
  • 10. Helping Businesses Achieve Maximum Business Benefits and Value SYMBIO From leadership perspective, not only do we strive to empower our employees and inspire them to become the best version of themselves at work, we also aspire to show our customers what can be potentially achieved with the help from Symbio's innovative products and solutions. “ “
  • 12. SYMBIO's mission is to empower and advance your potential. “ “
  • 13. his dynamic business world has led to rapid Tchanges in trends and customer choices and experiences. Organizations are generously striving for excellence to stay in today’s growing competition. Taking this into consideration, a global information technology company, Symbio was incorporated with an impeccable track record of designing, developing and delivering end-to-end digital services to organizations across the globe, with its headquarters in San Jose, California, and workforce in North America, Europe and Asia. The company builds innovative software products by taking a customer- centric approach that embeds innovation and holistic systems thinking to deliver exceptional products and service experience. Its goal is to help organizations achieve maximum business benefits and value by providing them best-in-class consulting and services that go beyond taking a problem-focused approach. As a trusted partner and with a wide range of service offerings, Symbio is committed to help its customers succeed in today’s turbulent digital world. It firmly believes in "You First", which is one of its core values. The company finds its success in its customer’s success. In an interview with Insights Success, Jeff Wu, the CEO of Symbio, shares his key insights on how the company is offering deep industry and digital expertise, flexibility, and scalability on the terms of its customers and building their business value in a digital world. Below are the highlights of the interview: What are the innovative product/solutions offered by Symbio? Our productization initiative is partly an outcome of our innovation process, complemented by both rigorous technology shortlisting for right choices, emerging/disruptive or mainstream and injecting robust process harness for product rollouts. Through this ’growth hacking’, products have been launched successfully to the market. As an example, our Performance Pro 360 coaching platform for BPO operations has been licensed to 10,000+ users over the past 12 months. We just launched Symbio Smart Auto 2.0, aka Elysian, a product in the automotive market as part of our overall Symbio Smart Suite offerings. It is a feature-rich, integrated infotainment solution for the automobile industry and has been successfully adopted by some of leading car manufactures, and recognized by CRN as Top 30 Hot Products at CES 2018. Symbio Smart Storage is another AI-enabled cloud solution combined with Konecranes Agilon® to enable real-time stock and warehouse operations. In addition to that, we do have a few other products at various stages of development to be launched in the near future, such as Smart Safety which monitors and improves individual’s occupational safety in hazardous working environments; Symbio Smart Traffic which is a smart video census solution which enables transportation planning and route optimization based on people’s actual behaviour. How does Symbio instigate innovation in its work culture? Smart and Boldness are two keywords of our core values, encouraging people to dream big and act smart; willing to take risks to be different, and never settle for ordinary. This makes our culture to not just focus on scoped service delivery but to understand the business challenges that our customers face and accordingly suggest technological and operational insight. For us the culture of innovation is very important and a key to success in today’s competitive business environment. We have made innovation a part of our day-to-day work life. Our employees feel challenged, engaged and valued when they are encouraged to innovate. This has positively impacted our employee performance and the services we provide to our customers. We have developed key objectives transforming our company to meet the challenges of the future and have established processes for learning conversations, idea management and to gain significant improvement in creating and capturing ideas. We very firmly believe that it’s our people who delivers value to our customers and innovation is something that’s an intrinsic aspect of it. We strive to be a trusted partner with our customers vs. being ’just a vendor’, and as a result is not uncommon to Cover Story
  • 14. get statements like this from our partners, in this case from CEO of Tamul Multimedia, “Symbio has been a great innovative co-creation partner for us. Together with Symbio, we made it possible to provide IVI solution at a reasonable cost to the conventional mid – low end car audio segment.” What are the challenges faced while providing innovative product/solutions and how is Symbio serving to tackle them? Turning an idea into a marketable end-product could be challenging if the business need and product’s acceptance value is not assessed upfront. For us Innovation and discovery is a continuous process. We follow a robust product development methodology that validates the product’s viability based on end customer needs. While working with our customers, we strive to understand what the end-user experiences and needs would be, which helps us focus on the essentials and start the build process. As a challenge, we understand that customer needs may change by the time our products/solutions are ready for the market launch. That’s where our Design Sprint, a unique innovation-driven process drawn from creative strategies, comes into play. Our agile delivery processes and practices also help us to tackle market driven customer change needs. Strategizing and answering fundamental questions upfront during the process allows us to move to more tactical aspects of getting our product out to the market. Leading the customer to our products, and motivating them to buy the product was/is another challenge. We therefore do a canary release of the product to a smaller consumer group with an objective to get key initial feedback that helps us to refine the product and the marketing needs. Continuous refinements to the product post the launch was another challenge. Our teams had to remain vigilant and in continuous touch with our customers to understand end-user feedback, needs and expectations. We remain focused and believe that continuous improvements post launch is as important as early development of the product. What is the dynamic factor that makes Symbio different from its competitors? As part of VXI Global Solutions, a global leader in customer care centers and engagement platforms, Symbio is able to offer a unique perspective on customer experiences, solutions that effectively integrate customer insights with cloud and edge computing technologies. We are a flat organization. We meet continuously within and across all levels of our organization. Everyone is encouraged to provide feedback, good, and bad. Moreover, we recognize both bottom-up and top-down on creative ideas and synergy. We have empowered our team to address dynamic customer needs, and believe in continuous, informal communications and feedback. It is not uncommon for an idea, comment or observation from an engineer reaching any C-level executive in less than 24 hours, and sometimes in real-time. As global CEO with teams spreading in three continents, I have to reply emails on a 24 by 7 basis. I also schedule and update all my Teams online meetings by myself,
  • 16. drastically reducing time to respond to any urgent matters. There are no organizational impediments when it comes to getting the message across. The other differentiating aspect is our engagement model with our customers. It is not limited to the scoped delivery. Our technical team working on different customer projects, brings in a systems thinking culture. They take holistic approach to the system’s development, incorporating all aspects of a system and its environment. In addition to the technical aspects, our team also focuses and learns their business processes, helps identify value streams and prioritizes them for development to generate maximum value-based delivery outcomes. Our agile teams practice lean and help customers reduce waste and optimize work cycles to generate benefits. We are proud to say our customers trust us as their business partner and we believe nothing less than Excellence in service delivery. What according to you could be the potential future of Symbio and how does envision sustaining its competency? From technology perspective, I believe it’s going to be about partnerships, integration capability and responding to rapid change. Historically we have provided abundant traditional IT outsourcing services; we also have been helping our customers by successfully implementing new technologies such as AI, Big Data, Cloud Computing and other advanced solutions. In order to continue on that path, we want to focus on having certain partnerships in place to increase our ability to provide very deep integration services on highly scalable, global, distributed cloud/edge services. Additionally, automotive
  • 17. sector is moving towards service-centric infrastructure, and we must anticipate and prepare for that to keep our products competitive. Responding to change means for us to constantly evaluate software frameworks, testing frameworks, open-source -solutions and seeing how they fit and how they should be best used. That means attracting and training new talent, and requires us to focus on our human capital management with clear goals over next few years. We continue to see ourselves going forward as ’transformation’ specialists for our customers, helping them in all the aspects – culture, lean thinking, business-IT collaborative work environment, technology and generating business value. Testimonials from the Clientele “China and India are both markets that offer great access to talent. We ended up selecting Symbio as they had the exact mix of skill sets and industry expertise that were needed for the project and the team also was a good cultural fit. Cost was also a factor in our decision-making process. We found that China had comparable expertise, but with a better pricing model”. -Marie Lee, CIO, Interval International (now Marriott Vacations Worldwide) “Working with Symbio has enabled us to gain another decisive competitive edge when providing services and solutions to our customers, small to large. Performance Pro 360 is not only a cutting-edge product, but it enables us to show how flexible we are in providing rapid feature development and deployment according to concrete needs from the field.” -Manager, IT Special Projects & Development, VXI About the CEO Jeff Wu has two decades of executive management experience helping enterprises large and small, i.e. EDS/HP, Ariba/SAP, VanceInfo/Pactera, ScaleFlux, etc., succeed in their objectives. As a technology leader, he understands the current digital disruptions that customers face today. In practice, he devotes certain amount of budgets every year to innovations and has created teams that solely focus on new product development and long term business goals. He has helped to build a culture towards motivating the company’s technology professionals to think creatively and focus on systems thinking which would ignite ideas towards building products. At a leadership level, the culture is to understand the customer’s business challenges, brainstorm those challenges with Symbio’s technology professionals to determine the types of solutions and products it needs to develop using the latest technologies. Cover Story
  • 18.
  • 19. Address : Country :City : State : Zip : Date :Name : Telephone : Email : Che should be drawn in favor of:que INSIGHTS SUCCESS MEDIA TECH LLC Global Subscription 1 Year.......... $250.00(12 Issues) .... 6 Months ..... (06 Issues) ..... $130.00 3 Months ... (03 Issues) .... $70.00 1 Month ...... (01 Issue) ..... $25.00 SUBSCRIBE TODAY
  • 20. Callsign Recognizing Users by Combining Deep Learning Insights The digital world is based on a simple premise – trust. When we’re interacting with a person or entity – whether it’s a business or some other transactional interface – we need to know with no uncertainty they are who they say they are, doing what they say they are, where they say they are. This is exactly where Callsign helps. It is an identity fraud, authorization & authentication company that uses real time AI driven identity and authentication solutions to help solve the challenges that organizations face in getting their users on to & interacting with their digital platforms. Helping Organizations to Reduce Fraud Callsign’s Intelligence Driven Authentication solutions help organizations reduce fraud and meet license compliance standards, while improving user experience and productivity. The company’s Intelligence Engine collects and analyzes thousands of data points across device, location and behavior to deliver a confidence score based on how likely it is that someone is who they say they are. If the confidence score is high, friction can be safely reduced – and if it’s not, authentication or authorization requests can be triggered – all in real-time. Using the Decisioning module customer journeys can be optimized to provide seamless customer experiences that prioritize both security and privacy. These policies are fully transparent and written in natural language making the solution much easier to manage and utilize across businesses. It also provides risk analysts with risk dials to create real time step-ups or step-downs based on the organization’s risk framework. In all, the entire process is designed to determine what kind of authentication journeys are best used in which circumstances, based on what action is being performed, by who, where, and how. Meaning swathes of user’s aren’t isolated with either / or choices of biometrics or additional password checks. A Transformative Leader Yogesh Patel is the CTO and Head of AI Research at Callsign. He is an expert in the fraud and security space, providing guidance to the industry and helps to shape strategic thinking and planning at the CXO level. His previous roles have included senior positions at organizations such as Lloyds Banking Group, HSBC Plc and NICE Actimize, where he was responsible for A scalable “banking grade” customer friendly, identity fraud, authentication & authorization platform. ““““ 18 | October 2019 www.insightssuccess.com
  • 21. Yogesh Patel CTO and Head of AI Research defining IT Strategy for Security, Fraud and Financial Crime domain. Callsign has designed its solution to encourage functions to work together across customer experience, fraud, security and risk/compliance; designing for ease of use, collaboration and real-world needs (such as privacy). One of the company’s key principles is privacy by design and it employs several key privacy preserving techniques. Unlike most vendors, Callsign only collects data at the time of the interaction, and only uses the data within that interaction. To make the solution work for all, Callsign’s decisioning module adjusts in real time based on the client's preference and capability for data collection. Being at the Forefront of Innovation The work Callsign does require it to be at the forefront of innovation- not just technologically, but within the sector it works in. Given this, Callsign actively pursues ways in which academia and the tech industry can collaborate, it invests in PHD qualifications and works with research advisory boards at the best educational establishments in the UK. A key part of this includes giving young graduates an opportunity to apply their cutting-edge research to solve real world problems, as well as providing opportunity for a full-time employment. When Acceptability is the Focal Point Unlike most vendors, Callsign puts the customer at the heart of its solution. Not only has the organization focused on the capability of the product, but also on the applicability. Whilst capability will always help solve the challenge being addressed, the approach that vendors take to achieve this capability is just as important. That’s why Callsign asks the important questions around privacy, user experience (both for the customer and their clients) and how it applies the use of data while building its solutions. This helps Callsign’s customers, deliver robust customer experiences that put theirs and their client’s privacy first. In The Pursuit of Tackling Challenges For Callsign it’s very important to stay at the forefront of technological advancements and the industries it helps solve challenges for. Take the AI space, there’s currently a lot of discussion around bias within the models. To tackle this, Callsign believe it’s important to learn from challenges and collaborate across industries, governments, academia, influencers and geographies. That is why Callsign is grateful to the World Economic Forum for inducting the business into their Technology Pioneer cohort, as it means Callsign can collaborate on best practice frameworks to ensure it is taking the right approaches when developing its solutions. 19|October 2019www.insightssuccess.com
  • 22.
  • 23.
  • 24. SafeLogic An Innovative Market Leader in Encryption S afeLogic provides strong encryption products for solutions in mobile, server, Cloud, appliance, wearable, and IoT environments that are pursuing compliance with strict regulatory requirements. In Insights Success’ recent interview with Ray Potter, the CEO & Co-Founder of SafeLogic, they discuss the customer journey and real-world problems encountered on the path to FIPS 140-2 validated cryptography. Below are the highlights of the interview conducted between Ray Potter and Insights Success: Give a brief overview of the company, its uniqueness, and its vision. SafeLogic addresses an esoteric niche of the technology world with an original innovation. The FIPS 140-2 validation for cryptography is notoriously difficult, but required for any encryption used in the Public Sector, including Federal agencies and the U.S. military, as well as in regulated industries like finance and healthcare. SafeLogic reinvented how this compliance certification is achieved, by designing cryptographic modules with the benchmark in mind, validating the modules, and streamlining future validations for clients, by leveraging the testing already completed. Providing the module, CryptoComply, and service, RapidCert, in tandem saves months of waiting, hundreds of hours of engineering, paperwork & thousands of dollars! What are the innovative products/solutions offered by SafeLogic? SafeLogic’s flagship product is CryptoComply, a FIPS 140- 2 validated encryption module designed for use in a variety of environments. CryptoComply versions include drop-in replacements for OpenSSL and Java use cases. SafeLogic’s RapidCert service, only offered in tandem with CryptoComply, delivers accelerated FIPS 140-2 validation in the customer’s name, paving the way to Federal deployment. How does SafeLogic instigate innovation in its work culture? SafeLogic is a distributed team, adding contributors based on their skillset and attributes, independent of their chosen location. This prioritization of production over presence has driven this small team to dominate our niche market. Hiring the right people extends naturally into a philosophy of encouraging our people to take real ownership of their roles. Without micromanagement or having to punch a clock, opportunities to try new strategies and tackle new problems happen organically. We continue to innovate and expand our solutions and we look forward to providing your encryption. ““““ 22 | October 2019 www.insightssuccess.com
  • 25. Ray Potter CEO & Co-founder How do you strategize your game plans to tackle competition in the market? SafeLogic tries to anticipate customer needs and deliver integrated solutions that nobody else can. Our goal is to make it so simple and cost-effective for customers to offload their validated crypto to us, that it is an obvious choice for companies of all sizes. What are the challenges faced while providing innovative products/solutions and how is SafeLogic serving to tackle them? SafeLogic is working within the confines of compliance and certification, particularly with NIST (the National Institute of Standards and Technology) and their CMVP (Cryptographic Module Validation Program) division. There are evolving validation requirements in addition to the changing landscape of cryptographic technology, so you can imagine that it is challenging to stay on the cutting edge while conforming to benchmarks established and enforced by the government. SafeLogic continues to lead the industry by aggressively solving issues as they arise, whether it is a technical solution to a software issue, applying patches for security vulnerabilities, or addressing new compliance pitfalls, our customers rely on us to take care of it, and we do. What according to you could be the potential future of SafeLogic and how does envision sustaining its competency? SafeLogic has a bright future as the Go-To source of validated encryption for every tech vendor in the country! We continue to scale, as we solve problems once and deliver to many customers. It’s much more efficient than each customer hiring their internal resources to solve the same problem in parallel, so we are confident that we will continue to grow. Testimonials- “We had to have FIPS 140-2 validation, and SafeLogic made it easy!”- Stephen Kovac, VP of Global Government & Head of Corporate Compliance, Zscaler “We did it with SafeLogic’s encryption modules, which enabled us to reduce the time, cost and complexity of validating our solution for federal markets.”- Jason Kehl, VP of Engineering, Vectra Networks “We’re very pleased with how thorough and efficient SafeLogic was with NIST to help us achieve this FIPS 140-2 certification milestone for SyncDog.”- Jonas Gyllensvaan, CEO, SyncDog About the Leader Ray Potter is the CEO and Co-Founder of SafeLogic. Ray brings over 15 years of security and compliance experience to lead the strategy and direction of SafeLogic. Previously he ran Apex Assurance Group, providing security and compliance consulting, and grew top-line revenue at 47% CAGR with a 75% net profit margin. At Apex, often providing FIPS 140-2 consulting services, he found that much of his advice and strategy could be productized. This culmination of years of experience in the trenches became CryptoComply, the flagship product of SafeLogic! On a personal level, Ray loves playing guitar and flying airplanes. 23|October 2019www.insightssuccess.com
  • 26. 24 | October 2019 www.insightssuccess.com
  • 27. Entrepreneurship Going Beyond the Comfort of Safety to Make Larger Impact Entrepreneurship is the process of starting a new business that adds some value to the world by solving some specific problems. Entrepreneurship is the capacity and willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit. Entrepreneurship combined with land, labor, natural resources and capital can make a profit. Those who create these businesses are called entrepreneurs. Entrepreneurial spirit is characterized by innovation and risk taking and is an essential part of a nation’s ability to succeed in constantly changing and increasingly competitive global market place. Entrepreneurship in its truest form is all about identifying a gap in the market and creating a product which can fill that hole. Entrepreneurship is not solely about making money- it is also about changing and enriching the lives for better. It is about improving people’s lives through creation of products or launching services that makes the lives of people easy. If one’s business does not add value to the lives of people then it is unlikely to survive. The business that makes nothing but money can easily be considered as a poor business. Entrepreneurship is the act of being an entrepreneur. Entrepreneurs act as managers and oversee the launch and growth of an enterprise. It is a process by which either an individual or a team identifies a business opportunity and acquires and deploys the necessary tools and resources required for its utilization. Entrepreneurship is all about being ready to go beyond the comfort zone. It is about defining success on one’s own terms and achieving it by one’s own process and methodology. It is also about thinking outside the box or thinking like there is no box. True entrepreneurial spirit is about seeing challenges as opportunities. Entrepreneurs should be able to shake off depression, laziness and should jump into the flowing stream of hard work in order to achieve their dream. True Entrepreneurs understand that they can’t be great at everything they do, but they know that they can be great at something. They focus on that particular something in which they are good at with laser like focus and they are passionate to deliver the best solutions in their chosen work. Entrepreneurs create something new, something different that solves some problems or adds value to the world. An entrepreneur is a person who is willing and able to convert a new idea or invention into a successful innovation. Entrepreneurial journey is not always so easy. As Elon Musk Quotes “Being an entrepreneur is like eating glass and staring into the abyss of death.” Many people experience entrepreneurial journey as a rollercoaster ride filed with challenges and opportunities; ups and downs. Entrepreneurship is about perseverance Entrepreneur Speak 25|October 2019www.insightssuccess.com
  • 28. through all such ups and downs. The journey may be filled with crest and troughs but the journey is worth taking. Entrepreneurs understand that seduction of safety is much more dangerous than the perception of the risk. Therefore they take calculated risks based on market trends and market estimation. Where common people see the problems entrepreneurs see the opportunities. Entrepreneurs are driven to create solutions to those problems. Entrepreneurs are not the part of problems but entrepreneurs are people who want to be part of the solution to those problems. Entrepreneurs are innately programme to create solutions to the existing problems. Entrepreneurs roll up their sleeves every day and work hard to create solutions to the existing problems in the world in order to make profit as well as to enrich the lives of people. They are in the game to make a difference and impact in the lives of people through offering solutions to some of the biggest problems. Money is secondary to them but making valuable contribution and adding value to the world is what they focus on. They understand that money is just a byproduct of serving as many people as possible with full efficiency. Entrepreneurs plan their work and work their plan. Successful entrepreneurship requires entrepreneurs who take conscious, systematic, logical and thoughtful decisions. It is about thinking deliberately and acting on the conclusion of logical thought process. Great entrepreneurs have the ability to think decisively even in indecisive environment also. Their conscience and intuition helps them to come up with some solutions that add glory to their business. Successful entrepreneurs are also very cautious of making use of the latest technology for creating more profitable solutions. They know how to leverage everything to create glorious business that adds value to the larger portion of the world. Entrepreneurs are here to make a valuable contribution to the world through their words and worthy actions; they just don’t want to occupy the space in the universe. Entrepreneurs believe in making world a better place by creating something that customizes the lives of people for better. Great entrepreneurs walk their talk and talk their walk. Their lips and lives both make difference in the lives of people. They know that world rewards those who press on. Entrepreneurship is about paying the price of dedication, commitment, sacrifices, hard work and putting heart and soul into the business to create something different that makes lives of people easier. The words and actions of great entrepreneurs show that they know where they are going and the world has the habit of making room for such people. Entrepreneurship is about knowing the way, going the way and showing the way. Entrepreneurs lead by example. They use all the resources they have to make larger contribution to the world. They think of changing the world through their skills, abilities, talents and making optimum utilization of all the resources they have. Entrepreneurs build a strong network of people in their organization. The great entrepreneurs understand that one’s network determines one’s net worth. Therefore they choose smart and pragmatic people around them that are having the ability to come up with solutions to some of the toughest problems. They are very cautious of people they associate with. Entrepreneurship is about building bridges of success instead of creating barriers to opportunity. It is about having talented people on-board to come up with great idea and to implement that idea to make a tangible difference in the lives of people. 26 | October 2019 www.insightssuccess.com
  • 29.
  • 30. The Next Big Thing FintechThe Next Big Thing Fintech e are at a time in which technology advances at an incredible pace, unlike other generations, today’s society is Waccompanying technology, allowing it to develop without fear of looking back. Unfortunately, regulation and laws cannot advance at the same speed, and that is creating dangerous gaps that can destabilize the economy as we know it today. The crisis we have experienced during the last decade has shown the shame of the economic system, and its fragility in some aspects, such as its banking dependence. The latter has allowed alternative investment to hatch, and with it many fintech tools, blockchain systems, tools based on peer to peer, etc ... Francisco Mariscal Co-founder & CEO 28 | October 2019 www.insightssuccess.com
  • 31. The problem we are experiencing is that, with the mentality of breaking the rules so as to write them again (something that in principle should be positive for society), we are forgetting the basic rules on which our society is based; data protection, right to privacy, capital controls, or protection of retailers, are basic rules that should not be forgotten, because if we do so, we are going back in time despite being in the most advanced technological cycle in history. And this can lead to a spiral as much or more dangerous than the crises we have experienced in recent decades. Do not mistake the passion necessary to advance in a disruptive business, with moving forward at any price, the next decade will be marked by major changes in many sectors: Fintech, Insurtech, Foodtech, Legaltech, etc. As we can see in their names, they all rely on technology, in which in most of the cases there is no regulation or jurisprudence, so we must be cautious with the rules on which we write, because if we do it in the wrong way we will be wasting the opportunity that is being given to us. A clear example of the above is that the majority of cryptocurrencies, which as we all know are written under Blockchain technology. The blockchain technology is very reliable, but it is not infallible, and unfortunately the states are not prepared for its supervision and control, so even though its survival and development is clear, here the market is not ready to hatch, and unfortunately we are seeing how it advances at a speed of madness, and possibly we will see scary situations, because the vested interests are very high, and possibly some are not entirely licit. Another example, are the famous ICOs, in 2017 we have seen how the volume under management with this type of product has multiplied by 5 in direct investment on the same type of asset, I do not say that that is bad in itself. But when we see that companies that have not been able to finance themselves by normal alternative investments, manage not only to do it by this method, but also obtain three times the capital they needed, it looks like we are facing a bubble, and that if it is not controlled can only bring problems to the system, and possibly the ones that will pay for this will be the usual ones, the retail investors. All this will bring fear into the tools that are being born now, and could end up becoming a mere frustrated attempt, instead of a complement of the future. Both examples described above are allowing us to generate inflation in value and price, something which we all know what it will bring us ... It is clear that crises, like wars, generate poverty, although in the long term these allow the pillars upon which the economies are built to be more solid, and with that comes certain economic evolution and improvement, at least to date. Therefore, my insistence on control, at least in what affects citizens, the companies can take risks, but without transferring them to people. In general, the fintech sector has a huge market for its development potential, disintermediation and the creation of value for the user will mark the next decade. The new generations want products that provide value and that do not generate captivity of anything or anyone. And this is my reflection, to generate value to the user, it is something more than just to provide a friendly and easy to use tool, we must protect the users and explain the risks to be assumed. We are seeing how many investment platforms sell high- risk products to their users through marketing tools. It is clear that we could not live on a banking product eternally. But what can not be allowed is that the rules of protection for retail investors are violated, because in doing so we will be destroying a complement of value to the traditional banking product. As a conclusion of all the above, almost all the Fintech tools have a long life ahead, the regulation is tracking behind, but if we want it to last over time, we must not forget the basic rules of user protection in all its aspects. Although there are no rules in most cases we must use common sense, which in many cases we are demonstrating that it is the least common of all the senses. Users are our loudspeaker to change things, and if we mistreat them, all they will say is that we are another failed attempt at evolution. Francisco Mariscal is a Founding Partner of Fellow Funders. Telecommunications and industrial organization engineer from Universidad Europa, he has a master’s degree in Quantitative Finance from AFI and an Executive MBA from EAE Business School. About the Author Mentor’s Standpoint 29|October 2019www.insightssuccess.com
  • 32. Ulatus uring the 1960s, Pepsi’s slogan “Come alive Dwith the Pepsi Generation” was translated into Chinese as “Pepsi brings your ancestors back from the grave.” Needless to say, the Chinese were somewhat skeptical about this claim! When a brand aspires to spread globally, translation is the only solution, but poor, non-localized translation can cause great harm as well as embarrassment. This is where Localization by Ulatus comes into play. The company don’t not only ensures flawless translation; it also adapts to the cultural nuances of your target audience through style, design, and imagery. This helps companies overcome regional barriers and present their business to local audiences in a way that those audiences can relate to and identify with. The result is rapid engagement and successful brand positioning for your company in an unfamiliar domain. Innovative Solutions Offered Ulatus offers a wide range of services addressing several requirements of researchers aspiring to reach a global platform and organizations aiming to communicate with their local audience and market in the most effective way. The company’s solutions are not only innovative and of high quality but also cost-effective. The Life Sciences industry is an important aspect of any nation’s development, and it helps pharmaceutical companies launch drugs in foreign markets through active participation and roles in clinical trial translations. The organization’s medical translation expertise extends to clinical trial translations, regulatory submission translations, medical device translations, etc. Its marketing localization solutions help corporates overcome regional and cultural barriers and engage with local customers to spread their outreach worldwide, into more local markets. Under this, Ulatus offers website localization, multilingual SEO solutions, localized PR, display and ad copy translation, etc. The company’s software localization services help companies increase their global market share and adapt their product through effective customization and enhancements to attract local audiences, providing excellent customer experience and increasing their user base because, through the company’s services, customers understand products and features more effectively. The organization’s expertise and assistance in the finance sector span across investment banking, commercial banking, asset localizeto globalize. ““““ A Global Platform for Language Solutions 30 | October 2019 www.insightssuccess.com
  • 33. Shilpa Mittal CEO management, insurance, etc., wherein it provides localization assistance for companies to capitalize on opportunities across borders. With changing, dynamics, and the need for easier, faster communication, e-learning is emerging as an important educational requirement and medium today. Book translations and game translation are also some important services the company offers. At Ulatus, the company provides expert assistance to modify and enhance e-Learning content as per the local audience, focusing on cultural identity, contextual nuances, and cultural and regional relevance. Strategic and Innovative Entrepreneur Known for her keen sense of identifying new opportunities and combining innovation with strategic ability to establish Ulatus as the preferred localization partner for people and businesses worldwide, Shilpa Mittal is the Chief Executive Officer at Ulatus. Shilpa has always maintained that she is mere support to an already strong, capable team determined to set apart from other organizations in the industry. She has given her team complete freedom to think, ideate, and work on solutions that are best suited to clients’ requirements. It is this encouragement that makes her proud to lead a team of client-centric, ambitious professionals. Determined Approach and Focus With the fabulous team and a determined approach and focus, Ulatus can achieve much more than what it has until now. The company aims to increase its presence through good work, & expand to other geographies worldwide, helping researchers and corporates with all their translation, and localization requirements. The key to achieve this is to understand the company’s audience well, cater to all their requirements, and provide the best quality and the topmost customer experience to gain loyal customers. Also, the organization has made very smart choices with regard to the use of technology to make things faster and smarter, all the while ensuring that human expertise still exists and still forms a major part of what the company offers to its clients. Making a Mark in Challenges Ulatus understands that competition in the industry is immense. In the massive translation industry, which is worth more than 40 billion dollars, making a mark and surviving competition is extremely challenging. Today, there are several translation companies worldwide. Each geography, each country would have numerous companies offering translation services for that market. Believing that seeping through these markets and establishing the company as a trusted brand is difficult but not impossible, has helped the company reach where it stands today. Ulatus continuously works towards finding better ways and solutions to resolve client problems and assist them in the best way possible. The company’s major focus is to facilitate communication across the globe, helping researchers, as well as corporates, break and overcome the language barrier they may face in doing so. The organization’s experience and commitment to quality do set them apart in more ways than one. The company has been granted the ISO 17100:2015 certification, which is 31|October 2019www.insightssuccess.com
  • 34. a recognition that only 1% of translation companies have for high standards of quality and delivery. Further, in a technology-driven, time-bound, time-intensive time like today, sustaining quality while meeting rigorous time requirements helps the company survive the competition. The company’s technology-driven solutions, as well as internal automated workflows, help maintain high standards with a competitive turn-around-time. The organization’s strategies are very clear and are not determined by changing market dynamics. Ulatus caters to clients’ needs, solve their problems, and provide supreme quality, & they help establish them as a brand in the market. A Wide Range of Solutions Ulatus is a leading brand worldwide, recognized by the Common Sense Advisory as being among the top 75 translation service providers in the World and the top 16 in Asia. It has also been acknowledged as a place among the top 10 Pharma and Life Science Tech Solution Providers. Ulatus offers a wide range of language and localization solutions to businesses and researchers worldwide. With “Localize to Globalize” as the company’s motto, it endeavors to go beyond being a mere language translation company to deliver technology and localization services to helps enterprises across the globe to build a strong local presence. In all solutions that it offers, there is a great focus on two important aspects—quality and technology. Complete Freedom and Trust in People Innovation is at the heart of whatever the team does; it is Ulatus’ Culture. The company strongly believes that innovation means a different, effective idea. It could be for the smallest of aspects related to business, client, or even people. At Ulatus, the company encourages team members to put forward their suggestions, ideas, and resolutions to issues based on their experience & interactions with clients. Decision making is inclusive, and the viewpoints of all relevant team members are considered before taking any decision. The encouragement to innovate and think differently comes from managers leaving decisions & resolutions to team members, providing them complete freedom, and bestowing complete trust in them to find the best possible solution. This empowerment and support by the management encourage team members to come forward and suggest different ways to better the services and achieve client delight. Various internal reward and recognition programs are also focused on acknowledging and rewarding innovative ideas and suggestions coming from people. 32 | October 2019 www.insightssuccess.com
  • 35.
  • 36. CRMCRM Impacts of ArtificialIntelligence has StartedResonating in Industry 34 | October 2019 www.insightssuccess.com
  • 37. Cloud computing has changed the face of customer management by providing every SMB’s an opportunity to unify data and communication platform without investing heavily on ‘on- premise’ IT infrastructure and staff. Now it’s the turn of Artificial Intelligence (AI). Those (companies) who adapt AI will remain in the race and those who won’t simply lag behind and eventually might lose in the longer run. Facets those are Attracting Enterprises towards it AI along with PA (Predictive Analysis) have potential to make all aspects of CRM better, from sentiment and intent analysis to product recommendation, upselling and lead scoring. Moreover, the ability of AI powered tools to scale the efforts of sales team by gleaning useful patterns of data, finding successful courses of action and taking care of the bulk of the work for addressing customers’ needs and grievances plays a crucial role in managing CRM operations in an efficient way. The efficient usage of AI and PA teach organizations to do much better job in terms of targeting potential customers and decision makers by calculating which personal and professional attributes holds the maximum value. The potential of creating a system of continuous improvement for sales and marketing teams is somewhat attracting organization towards these technology, since ‘sales is the fuel which keeps the wheels of an organization running.’ Landmark Solutions that are showing Future Direction Salesforce, Oracle, SAP, Microsoft and Adobe are some of the Industry giants those are investing heavily on AI and even successfully developed many landmark products and service based on AI that have the potential to change desired answer based on data gathered from previous interactions and the knowledgebase. Generally, this bot is able to solve 55% of incidents and when it does not have the answers or senses a frustration or hostility, it passes the baton to a human operator. Economic Impact of AI in CRM Leading market intelligence firm, IDC (International Data Corporation) has forecasted that AI enabled CRM activities could increase global business revenues by $1.1 trillion and create eight lakh new jobs apart from two million additional indirect and induced jobs. The global market for AI powered CRM is estimated to grow from existing $7.9 billion to $46.3 billion by 2021. This huge revenue boost will lead to increase productivity and lower expenses due to automation. According to report, the year 2018 will prove to be a landmark year for AI adoption as more than 40% companies are ready to adopt AI in upcoming future (may be within next two year). IDC further estimated that 75% of enterprises will include AI or machine learning functionalities in at least one of their business application. 46% of the AI adopters report that more than 50% of their CRM operations get executed through cloud. Therefore, cloud vendors are expected to lead the race of delivering AI solution to customers. With all these great advancements, better functionalities and positive economic projections, it would be fair to conclude that AI and PA hold great importance in deciding the future course of action for CRM industry. But only time will tell how deeply these technologies will continue to disrupt not just the CRM sector but other businesses as whole. It will be interesting to watch how this seismic shift toward an intelligent and proactive approach will eventually plays out. the landscape of CRM industry forever. By looking deeper into those products and services one can predict: what kind of road CRM industry is going to traverse in coming times? Salesforce, the leader of CRM industry has last year developed a ground- breaking product Einstein, an AI assistant which has the ability of continuously process colossal amount of data which Salesforce collect from sales, e-commerce activity, emails, social media streams and others. This powerful assistant help sales representative to focus on the most promising leads based on engagement data analysis and gives advice on when to trigger email campaigns according to customer response history. SAP, another prominent player of tech space has joins the AI race and added new AI features to its S/4HANA cloud ERP. Its tacked-on features provide automated insights into the business data which the system collects. This includes monitoring accounts, preparing chart of top vendors for an organization based on their past performance, pricing and ability to deliver. Oracle also shown a great interest in AI and announced a distinguished project known as Adaptive Intelligence. This project will test feasibility of adding series of applications to its cloud suite. These apps have the potential to combine third-party data with real-time analytics to provide optimize decisions and recommendations. For example, AI enable app’s to merges data from the company cloud and the Oracle Data Cloud to extract meaningful insights related to individual customer behaviors and provide personalized offers. Amelia is a bot that assist customers in resolving their queries using natural language processing. It understands customer’s queries and provides them 35|October 2019www.insightssuccess.com Industry Insider
  • 38. Unleashing the Hero in You to Find Success W hen we have the courage to live the life we were meant to live, we find that we all have an inner hero waiting to guide us on the pathway to success. Mythical heroes endured great challenges before gaining treasure at their journey’s end. As heroic business leaders, we must embark upon our own painful journeys of discovery to find treasure in our career and company. We are all navigators of life, learning the lost art of finding our way which our ancestors embedded in myths for our modern use. For 35 years, I have been invited into thousands of troubled corporations. I have seen that not much changes unless the leader survives a jaw dropping tragedy. He or she can then be transformed by loss into a resilient, successful, and lovable business builder. Not much changes in a company unless such a crisis cracks the shell of the CEO, Division EVP, Department Head, or Team Manager causing him or her to embark on his own journey into uncharted territory, where a small miracle can happen and where the leader’s True Self can emerge. The boss’s emerging genuineness is the precursor to the team’s empowerment to reveal their own True Selves – which grants them permission to reveal the new True Company. The Power of Myth to Help Find Success and Happiness To survive the crises of the marketplace your team must traverse the same stages that mythic heroes encountered. The stages appear different because we are in the modern times, but they are the same stages. If you’ve studied or read about storytelling, you’ve probably heard of the hero’s journey. If not, no worry. If you’ve seen the Star Wars Trilogy, Lion King, or the Wizard of Oz you get the concept. You already possess all you will need to find the treasure you seek. This article will help you unlock it! How Does the Ancient Hero Myth Apply to Our Career and Company? Carl Jung the Swiss psychiatrist and psychoanalyst taught that myths are essential because they contain common themes, archetypes, and fears found in humans around the globe. Jung discovered that the hero’s journey is the overarching idea taught in myths throughout history. Myths should not be read literally. Embedded within them were road- maps to help readers find what they were really seeking. The myth of alchemy – converting lead into gold – was cover for the spiritual happiness sought by metallurgists. The Holy Grail sought by medieval intellectuals wasn’t Jesus’ cup, but a cover story for the real spiritual work they sought to do, but were afraid would run afoul of the Church. The roadmaps in myths lead us to tools we can use in our own lives. Caution. Many people in our society have been taught to equate the The Ballad of a Business Leader 36 | October 2019 www.insightssuccess.com
  • 39. Chas Klivans CEO’s Navigator Tech Outlook 37|October 2019www.insightssuccess.com
  • 40. hero’s journey with the phrase follow your bliss. They have been mislead. Myths teach that only adventures to the darkest most painful parts yield the happiness you seek. To undertake the hero’s journey, prepare to do some hard work. Just as body builders increase the load on the body to build muscle, we corporate-warriors increase the stress load on our thinking to increase spiritual muscle and emotional intelligence. Crises Can Release Our True Selves When something very difficult confronts you – a personal or business death or a promotion – you can meet the challenge by learning something painful. When you fail, your outer shell is cracked open; your true self can escape and rise like the Phoenix. There are no limits to how tall you can grow. The Attraction of the Hero’s Journey Heroes across eras, cultures, and geographies have undertaken daring adventures. Their ancient journeys provide signposts for our road-map. When we follow that eternal map, we can reset in alignment with the path that is ours alone to walk, serendipities increase, and doors open. The hero’s journey in myth, in your company, or in your career leads through the same three stages. Stage 1 – The Call to Adventure begins with the hero living a comfortable life when something – a business challenge, a personal tragedy, or a wonderful opportunity knocks you off your pedestal. Answering the Call. When you ask yourself for permission to take the hero’s journey, you are opening up to deep vulnerability. Your inner hero is asking to receive guidance, admitting that you need help from the universe to become fully happy. The strong will of many business leaders has been the basis for their success. We have learned to control whatever we could in order to survive. In a crisis we try to control everything and everybody. Only when we stop and admit that we need to let go of the illusion of power over the market and other people can we move in a more positive, productive, and rewarding direction. Stage 2 – Crossing the Threshold or Entering the Abyss is a commitment to change, a leaving behind of the old. At a central turninag point, the hero must face the death of the old self. There is an essential epiphany – to integrate our dark side and strip out the big ego. Leaving behind character defects, our inner hero pivots toward a new life based on more productive more lovable character assets. Stage 3 – Coming Home is when we realize the whole point of the journey is not moving away from the world, but a richer more joyful participation in it. When you come home with your shell shattered, you can lead intentionally with new character assets. To do this, the hero must embrace a new life vow. For many, this is a vow of love and service; to esteem others. This new mode of living is to show up fiercely positive and kind. Be the Hero in Your $7 Billion Company Chas Klivans is the CEO’s Navigator; a turnaround wizard, company founder, and ex-psychotherapist. Chas says, “I take you on the Hero’s Journey and help you unfreeze your company, career, and life. I’m comfortable among wolves in the Board Room and Wakhan Corridor.” Chas’s journey from an Afghanistan prison and the Amazon jungle to the board rooms of billion- dollar corporations, has enabled him to be a true business pioneer. His book The Inner and Outer Game of Business: Playing the Whole Game Will Take You Further Than You Have Ever Been, will be available soon. For consulting and speaking opportunities contact Chas at CKlivans@InnovationTwo.US. About the Author 38 | October 2019 www.insightssuccess.com
  • 41. Let’s look at the battle of a corporate warrior who learned to surrender into full acceptance of his crisis. He used his vulnerability to enlist superior business experts who had previously solved his problem. These industry survival guides taught his management team to have the right adventures at the right senior level to read the right environmental clues to harvest new sources of profit and happiness. Selling to a $1.5 Billion Customer, Vulnerability Gets the Deal Done The new Vice President of a $7 billion group purchasing cooperative managing $250 million in revenue was told that to meet his first year quota, he had to increase sales to an important customer by $75 million (or 20%). This customer was purchasing 62% of its supply chain spend off- contract. The VP talked to his predecessor, who had no clue why. The VP met with each of the customer’s CEOs at their respective plant locations. He heard that his predecessor had sold them tens of millions of dollars in computers that they didn’t request or need, and sold directly to corporate headquarters, which humiliated these local chiefs, and killed pay raises and bonuses usually due for them. The VP sat side-by-side with these plant executives while they vented their pent-up resentment. By being empathetic without showing a lick of hubris, he uncovered an unknown customer wound inflicted on those plant leaders, which prevented them from buying more from his company. During discussions with plant management teams, the VP used the universal shame-healing recipe of letting these plant chiefs lead him where they needed to go. His vulnerability was the antidote to their shame wound. He could feel it in a room when the envelope of trust was rebuilt, because these plant executives opened up about how the VP’s company could help them reduce operating costs and improve the technical performance of products. This customer increased its purchasing by 20%; the VP’s team met quota with an additional $75 million in sales. The VP Attains the Holy Grail and Becomes His Company’s Hero The Chairman of the customer’s Board bestowed on the VP the honor of a seat at his monthly planning table. The VP had earned the right to move from salesman and technical advisor, to trusted partner. No longer was he “selling-in” products; he had obtained the right to “design-in” his products. This is the Holy Grail sought by every sales professional. Be a Hero in Your Career Successful leaders discover, as the new VP did, that the senior leader’s individuation – his pivot to leading with his lovable, trustworthy character assets – is the signpost for the team’s individuation, which directly paves the way for the company’s individuation. Surviving the Business Jungle is Like Surviving the Amazon Your team cannot think its way to a better company. As I learned traveling in the Amazon jungle, you must relinquish control and allow seasoned jungle guides to lead you until you have learned enough to lead jointly. The mythic prototype is the same as a good company prototype. Flush hubris from the thinking that put you in this crisis, then read environmental clues that lead you to success. Learn to travel like Marco Polo before there were maps, reading and adapting to the lay of the land; because in your company, career and personal life, there are no maps. You Will Never Find Happiness Until You Face the Truth The treasure you will find on your hero’s journey is the truth you’ve avoided, your beauty! The journey to success starts with embracing crises as blessings. Remember before saving the world, every hero lost everything. Business transformation begins with you. Without new starts in nature, in companies, and in careers – no shells are cracked and no growth happens. Myths teach that you can’t think your way into a better life; you have to live your way through new adventures to better thinking to get a better company. New starts only happen if you answer the call to adventure. Start the adventure! 39|October 2019www.insightssuccess.com