MSP Orion uses Intel vPro technology to remotely diagnose and repair PCs for their customers over 70 miles away, reducing on-site repair times by 75% for operating systems and 33% for hardware, while also reducing in-person visits by 20% and downtime by 40%. Orion's president says that vPro PCs allow them to fix problems faster and with less disruption to customers. For accounting firm Little-Morris, the remote manageability of vPro-based PCs helps them respond quickly to customers and reduce downtime during busy tax season, cutting repair times by 75% and downtime by 40%, which can save them $10,000 per hour without downtime.

1. Intel Confidential11
By diagnosing and repairing PCs
remotely with Intel vPro technology,
MSP Orion saves on truck rolls—often to
customers more than 70 miles away.
With Intel vPro technology, Orion has
been able to reduce OS repair times by
75% and hardware repairs times by
33%. At the same time, it has reduced
deskside visits by 20% and cut
downtime by 40%.
“Our objective is always to minimize
customer downtime. vPro™ PCs let us be
less intrusive and fix problems faster.
It’s much better than taking away a
customer’s machine and results in much
less lost productivity.”
Greg Chavez, President, Orion
Cutting Downtime by 40%

2. Intel Confidential22
For the growing CPA firm of Little-Morris,
competitiveness comes down to fast
responses to customers and the ability to
run 24x7 during tax time. The remote
manageability of Intel vPro technology-
based PCs helps them respond quickly by
accelerating repairs by 75% and cutting
PC downtime by 40%.
“If a piece of malware was to take
out the whole firm, it would cost us $10k
an hour, every hour we were down. If
Orion’s tech could repair a system
[remotely with vPro]—say on a Saturday
or Sunday during tax season when we
have 30 people in the office—that would
make a huge difference.”
Brian Yeargain, tax partner, Little-Morris.
Numbers Lead to Great Savings
and Decreased Downtime