It’s pretty interesting to note how CRM has evolved from 1980’s to the present day form with all its sophisticated features. The evolution of CRM is also interesting from the stand point how business operations and requirements have changed over the years. The journey of the CRM and its gradual sophistication implies the evolution of customer communication as well. Along with all these information, this infographic depicts revealing statistics regarding the impact of CRM on business and its usage patterns. Overall, this infographic will give you a bird’s eye view of the journey of CRM from 1980’s to the present day and how the picture would be in the near future.