IGT provides a unique, comprehensive, well managed, and travel domain aligned Loyalty Program Management service offering that help in achieving higher revenue as well as drive customer delight. IGT has worked on end-to-end deployment, fulfillment and management of loyalty program for a leading South Asian airline, implementation of logic for revenue based mileage accrual model for a leading US airline, development of a mobile app for loyalty program of a leading Middle-Eastern airline among others.

1. LoyaltyManagement
Services
Enabling better travel with highly
differentiated customer experience
Handled more than 2 million frequent flyer calls in a
year

2. In the current business scenario, airlines use loyalty programs as a means to differentiate their customer
experience. Hence, effective enablement and management of these programs is an imperative for airlines today.
IGT provides a unique, comprehensive, well managed, and strategically aligned Loyalty Program Management
that help in achieving higher revenue as well as drive customer delight.
Why IGT?
• End-to-end deployment, fulfillment and management of loyalty program for a leading South Asian Airline
• Comprehensive loyalty management solution from enquiry of journey to completion of travel through highly
skilled travel professionals with multi-channel, multi-lingual support
• Implemented logic for revenue based mileage accrual model for a leading US airline
• Developed mobile app for a leading European Airline for mobile apps including loyalty program with
functionalities like viewing miles, partner stores listing and map view, route calculator (integrated with maps),
scan receipt to add miles and personalized deals
Contact Us at:
mktg@interglobetechnologies.com
www.interglobetechnologies.com
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Enrollments
• Collection of loyalty
enrolment forms
globally
• Enrollment of
passengers into
web based client
app
Points Accrual
• Customer service
for FF program
members
• Implementation of
revenue based
mileage accrual
model for a leading
US airline
Retro Miles
• Back Date miles
updation
• Bonus miles
updation
• Partnership miles
updation
Redemption
• Make reservation
using miles
• Mobile App for loyalty
program of a leading
Middle Eastern Airline
to view miles, partner
stores listing & map,
scan receipt & get
personalized deals
Fulfillment
• Preparing starter kit
for all member
levels
• Maintaining stocks
and managing
dispatches
As part of Loyalty Management, extensive data analysis is done to provide actionable business intelligence
leveraging a pre-built repository of dimensions, attributes and metrics. Also, bonus miles management, upgrades,
partner gift vouchers etc are handled as part of partner management.