Dynamic IT ecosystems are characteristic of the travel industry. Multiple inter-line agreements, changing business logics and adoption of newer technologies make it imperative for the IT applications to evolve constantly. This dynamism results in frequent releases and deployments in the distributed environment, making the systems prone to outages and downtimes along with cost and time pressures. IGT can help travel companies in achieving high efficiency and scalability in their IT environment management and deployment with it’s vast travel IT environment and deployment management expertise.

1. Managed IT Environment and
Deployment Services
ManagedServices
Achieve high efficiency and scalability in travel technology
environment and deployment management

2. © InterGlobe Technologies Ltd. 2013: www.igt.in
Dynamic airline systems leading to IT environment and
deployment challenges
Dynamic IT ecosystems are characteristic of travel industry. Multiple inter-line agreements, changing business
logics, adoption of newer technologies, evolving API’s make it imperative for the IT applications to evolve
constantly. Every change has a cascading effect on multiple touch points and systems. This dynamism results in
frequent releases and deployments in the distributed environment, making the systems prone to outages and
downtimes along with cost and time pressures.
The average hourly cost for single downtime on airline reservation systems is around USD89,500 according to a
survey by Contingency Planning Research. Also, Gartner predicts that through 2015, more than 50% of outages
impacting mission-critical services will be caused by change/ configuration/ release integration and hand-off
issues. Thus, efficient & scalable environment and deployment management is of utmost importance to the
airline technology ecosystem.
With more than 14 years of experience in working with Travel industry leaders and helping them achieve their
technologies goals, IGT understand the criticality of your operations and the need for efficient and effective IT
environment and deployment management.
Key questions for effective environment and deployment
management
• How to achieve fast go-live, stability and benefits delivery in optimum time?
• How to optimize costs of multiple releases, deployments and environment changes?
• How to mitigate risk of unfocused and unmeasured code development and unexpected delays?
• How to navigate the hand-off from the design team to the deployment and support team?
• How do you handle IT infrastructure and staffing issues during surge demands?
IGT’s solution – Managed Environment and configuration
management Services
IGT’s managed environment and deployment services offering combines proactive environment management to
ensure efficiency and scalability of environment with software configuration management to ensure efficient and
timely build, deploy and run process.
With extensive travel technology environment and applications experience, IGT helps you achieve 100% of
environment uptime and 50% of saving in deployment effort.

3. © InterGlobe Technologies Ltd. 2013: www.igt.in
IGT’s technology environment management solution is an end-to-end offering which includes state-of-the-art
Server virtualization framework to ensure optimum CPU efficiency at all times and environment scalability at
unforeseen load times. We work with pre-defined SLA’s for acknowledgement and resolution which are better
than industry averages. We also provide 24X7 performance monitoring of environment.
Our extensive expertise on travel applications and build and deployment tools enable us to help in freeing
upto 15% of development time. We also utilize customized tools and integration scripts for automated build
deployment and notifications utilizing tickets for scheduled releases. Our customizable software configuration
management framework helps clients establish industry benchmarked processes, ensure integrity, reliability
and reproducibility of software across project lifecycle.
We also perform automated end- to-end testing after every environment change and code release cycle to
ensure early detection and fixing of issues. We utilize a travel industry specific automation framework having
reusable - automated scripts which gets integrated with build process to ensure application and environment
health check with each deployment .

4. © InterGlobe Technologies Ltd. 2013: www.igt.in
Why IGT?
• Over 14 years of travel domain led experience, enabling end-to-end management
• System performance improvement of upto 40% with end to end environment management
• Ensure 100% scalable environment at unforeseen load times
• Reduce operational costs with State-of-the-art Server virtualization framework, customized accelerators and
automated build, deploy and notify framework
• Unique best practices and SLA’s repository specific to travel industry
• Specialized automated scripts for travel environment testing and build validation
Contact Us at:
mktg@interglobetechnologies.com
www.interglobetechnologies.com
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Specialized Automation
Framework integrated for
Environement and Deployment
services
Geographically distributed
team of environment experts,
deployment experts and
automation experts with onsite
and offshore representation
providing 24x7 support
End to end coverage with
expertise in travel specific
environment and inter-
connectivity of systems
Key Differentiators