1.
Leveraging Technology-Based
Safety Initiatives to Thrive in the
Next Normal
In partnership with:
This Market Snapshot, is part of Incisiv and NEC’s effort to deliver
peer-based learning and thoughtful insights on important topics that
will help you navigate today and prepare for tomorrow.
Unless otherwise indicated, all data in this Market Snapshot is from this Incisiv’s industry data pool.

2.
BeMind
BeMind
Associate Expectations
Front-line retail associates
and supply chain workers
(warehouse, logistics)
currently value safety and
security of their workplace
over everything else. Safety
will be a key determinant in
getting associates to turn up
for work and in hiring new
associates to meet holiday
demand.
Shopper Expectations
There has been a huge
surge in digital sales, and
in the adoption of new
fulfillment options such as
curbside pickup and
BOPIS. While shoppers are
trickling back into stores
their trips are very focused
and they want a quick in
and out of the store.
New Business Processes
Retailers have had to
adapt their business
processes to support new
payment and fulfilment
methods, sanitize and
quarantine merchandise
and make all aspects of
the store experience as
contactless as possible.
94%
of retailers expect the
volume of their contactless
payments to go up in the
next 18 months. (Aug ‘20).
Safety is #1
It’s also the most important
factor that associates weigh
before rejoining or going
back to work. (Jun ‘20)
The global pandemic has
transformed shopper
behavior and retailer
operations.
Shoppers value safety and
convenience over all other
decision factors when
deciding to shop in a store.
The core tenets of the new retail experience are safety and
convenience.
Convenience & Safety Safety Contactless & Swift
Safety is #1
It’s the most important
factor that shoppers weigh
before visiting a store. The
second most important
factor is Speed of
Checkout. (Aug ‘20)

3.
BeMind
BeMind
Frictionless
Building a frictionless and
contactless shopping and
associate experience.
Using analytics and new
technologies to drive
decisions.
Ensuring that all premises,
and data is secured.
The 3 pillars of Contactless Operations:
Secure Smart
Building contactless operations is no easy task, it requires a fundamental re-imagining of the physical
store, all operational processes and the underlying technology that support it. There are three core pillars
that retailers need to focus on to transform their operations.
There will be a new
definition of ‘normal’ in
retail environments.
One that can only happen
when health and safety
concerns are addressed.
To enable greater safety and convenience, retailers must leverage
new technology to build Contactless Operations.