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Juran trilogy quality assurance

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Juran trilogy quality assurance

  1. 1. DISCUSSANT: IRENE GUMIRAN PHD EM STUDENT
  2. 2. JOSEPH M. JURAN The Juran Trilogy: Three basic processes that are essential for managing to improve quality. Quality Planning Quality Planning Quality Improvement Quality Improvement Quality Control Quality Control
  3. 3. QUALITY PLANNING The purpose of quality planning is to provide the operating forces with the means of producing products that can meet the customer’s needs. Once planning is completed, the plan is turned over to the operating forces.
  4. 4. QUALITY IMPROVEMENT Develop a process which is able to produce the product. Optimize the process.
  5. 5. QUALITY CONTROL Prove that the process can produce the product under operating conditions with minimal inspection.  Transfer the process to Operations.
  6. 6. JOSEPH M. JURAN Juran states that managers must prioritize which projects will be undertaken first. The work that is done operationally at the lowest level is performed by analysts who speak in the language of thing. The technical people must use the language of management, that is, money. Projects that are identified for possible adoption are prioritized based on financial return.
  7. 7. JOSEPH M. JURAN Figure 2.6 The Hierarchy of Languages Management: The Language of Money Workers: The Language of Things
  8. 8. THANK YOU 
  9. 9. THANK YOU 

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