Isaac Roman

San Francisco Bay Area United States

Escalation Specialist

Technology / Software / Internet

● Lead support activities including incident logging and tracking, initial troubleshooting, root cause analyses and creation of the knowledge base. ● Closely interact with customers to identify product issues and technical solutions to help customers optimize their use of the Captora solutions. ● Interact with internal and external stakeholders, ensuring SLAs are being met, including case resolution, communication, and incident management.