1. ISLAM MOHAMED AMIN AHMED
O B J EC T I V E S : -
 Seeking challenging position where my theoretical and practical experience could be developed and enhanced in a prestigious
organization seeking a job at a reputable company where my background and experience could be will utilized Career summary
A capable, talented and lively Office Administrator who possess high levels of accuracy and attention to detail, good
organizational abilities, and is able to perform well in a fast paced, demanding environment. Amir is self-motivated, with an
enthusiastic and passionate manner about providing good service in everything that he does. He is constantly looking for ways
to improve administrative processes so that tasks get done more effectively. Right now he is looking to work for an exciting
company that is committed to excellence.
K EY S KI L L S : -
1. Areas of Expertise
 Administration
 Office duties
 Problem solving
 IT skills
 Diary management
 Data input
 Maintaining records
 Payroll
2. ADMINISTRATIVE SKILLS
• Ability to create and manage timelines
• Excellent communication and interpersonal skills.
• Natural positive attitude and outlook.
• Raising purchase orders.
• Raising miscellaneous invoices.
• Superb Excel and Microsoft Office skills.

2. • Ability to multi task with strong attention to detail.
• A confident and clear telephone manner
• Arranging and participating in meetings
• Taking accurate messages.
• Identifying and auctioning all sales leads.
• Organizing and planning ahead.
• Accurately filling in administrative records and relevant paperwork.
• Contacting potential clients and existing clients.
• Managing small cash floats.
• Preparing weekly accounts.
• Ability to work with minimum supervision.
• Opening and distributing mail.
• Maintaining Purchase Order Processes.
• Answering and re-directing telephone calls.
3- Personal skills
• Self-Starter with an accurate and detail oriented work ethic.
• Ability to thrive within a fast-paced environment.
• Superb verbal and written communication skills.
• Pragmatic and having a ‘can do’ attitude.
• Remaining calm and polite at all times.
• Can work well under pressure.
• Strong sense of responsibility.
A C A D E M IC Q UA L IF IC A T I O N S : -
• Hewlan University Egypt.
• Bachelor of commerce & business administration.
• Accounting department.
• Grade: good.
• Graduation year 2009.
C A R EE R HI S T O R Y :-
 QUALITY SUPERVISOR (JULY 2008 – APRIL 2009)
 Dice sportswear garments enterprise.

3.  Egypt, Cairo El Salam city.
Responsibilities: applying models on production lines according to clients requirements with specific quality
Requirements also making translation to production manager to meet customer satisfaction on all models.
 ACCOUNTANT (JULY 2009 – MARCH 2010)
 Golden Oil for petroleum materials enterprise.
 Egypt, Cairo Alex Agriculture road.
Responsibilities: taking and receiving cash, inventory, purchases and sales invoices, journal entries, normal and
abnormal spoilage, goods available for sales quantities, weekly & monthly inventory accounts according to management
Request.
 CUSTOMER SERVICE (MARCH 2010 – SEPTEMBER2010)
 Etisal international.
 Egypt, Cairo Abbassya Misr Travel tower.
 Responsibilities: receiving inbound& making outgoing calls activation lines, data entry, back office.
 OFFSHORING CUSTOMER SERVICE (SEPTEMBER2010 – NOVEMBER2011)
 Etisal international.
 Egypt, Cairo Abbassya Misr Travel tower.
Responsibilities: receiving inbound calls as directory inquiry (181) service united Arab of emirates & promotion
Department for new offers and services (101) united Arab of emirates.
 CUSTOMER SERVICE (NOVEMBER2011– DECEMBER2012)
 Xceed enterprise.
 Egypt, Cairo, El Maadi, smart village.
 Responsibilities: receiving inbound& making outgoing calls as customer service representative (155) service
du telecommunication answering customer inquiries and billing disputes offering new production and promotions
smartphone offers and broadband services.

4.  BACK OFFICE EMPLOYEE (DECEMBER2012– JANUARY2014)
 Xceed enterprise.
 Egypt, Cairo, El Maadi, smart village.
 Responsibilities: back office technical team consumer department (155) du telecommunication
united Arab of emirates making calls to solve technical issues through solving network issues
Or troubleshooting steps with customer in case no issue or error accrued on network.
 BACK OFFICE EMPLOYEE ( JANUARY2014 – NOVEMBER 2014)
 Xceed enterprise.
 Egypt, Cairo, El Maadi, smart village.
Responsibilities: back office billing team consumer department (155) du telecommunication united Arab of emirates
making calls to solve billing issues in case wrong charges applied on customer account according to his rate plan through
making outbound calls to answer customers billing disputes also reverse charges back in case wrong charges & refund
Customer’s overpayments through credit card or bank account according to payment method.
 BACK OFFICE EMPLOYEE ( JANUARY2014 – APRIL 2015)
 Xceed enterprise.
 Egypt, Cairo, El Maadi, smart village.
Responsibilities: back office billing team enterprise department (188) du telecommunication united Arab of emirates
making calls to solve billing issues in case wrong charges applied on customer account according to his rate plan through
making outbound calls to answer customers billing disputes also reverse charges back in case wrong charges & refund
Customer’s overpayments through credit card or bank account according to payment method.
 ACCOUNTANT ( MARCH 2013 – MARCH 2015)
 Scientific taxation office.

5.  Egypt, Cairo, down town opposite to high court.
Responsibilities:
A. part time accountant as making taxes monthly models and deliver to government authorities
B. preparing financial statements ( balance sheet, income statement, cash flow statement)
C. preparing required documents for taxes examination by governments authorities according to required enterprise
documents by government authorities
D. Applying monthly invoices purchases, sales, purchases returns and sales returns.
E. Verifying customs bills to get net amount from imports net purchases amount according to currency according
Taxes requirements according taxes law.
 EMIRATE BACK OFFICE EMPLOYEE (APRIL 2015 – TILL PRESENT)
 du telecommunication.
 United Arab of emirates, Dubai, Academic city.
Responsibilities: back office technical team consumer department (155) du telecommunication united Arab of emirates
making calls to solve technical issues through solving network issues or troubleshooting steps with customer in case
no issue or error accrued on network & billing team consumer department (155) du telecommunication
united Arab of emirates making calls to solve billing issues in case wrong charges applied on customer account
according to his rate plan through making outbound calls to answer customers billing disputes also reverse charges
back in case wrong charges & refund customers overpayments through credit card or bank account according to
Payment method also fixed billing services.
Back office tasks :-
 Team leader delegation during this time on BO back office technical and billing back office consumer departments.
 CMD for consumer during this time on BO back office technical and billing back office consumer departments.
 Coaching team analysis and quality during this time FO& BO back office technical and billing back office consumer
departments
.
Interests:-

6. Internet & face book and chatting
AUTOMOBILE: Cars in general sports car & racing& traveling & Reading & Watching TV& surfing internet and
FOOTBALL (Watching& playing)
personal information:-
Date of Birth : 2/15/1987
Marital status: Married
Military status: exempted.
CONTACT DETAILS:-
 United Arab of Emirates , Dubai, Dubai outsource zone D building 3rd
floor
 Mobile telephone : 00971526758812
 E mail : arsenewanger1231@gmail.com

7. Internet & face book and chatting
AUTOMOBILE: Cars in general sports car & racing& traveling & Reading & Watching TV& surfing internet and
FOOTBALL (Watching& playing)
personal information:-
Date of Birth : 2/15/1987
Marital status: Married
Military status: exempted.
CONTACT DETAILS:-
 United Arab of Emirates , Dubai, Dubai outsource zone D building 3rd
floor
 Mobile telephone : 00971526758812
 E mail : arsenewanger1231@gmail.com