Jisc Wales strategy forum 2022

1. Jisc Wales strategy forum 8 December 2022
2. Welcome and house keeping • Online delegates microphones and cameras are enabled. Please can you remain muted unless involved in discussions to avoid disruption • If you have any technical issues, please put this into the main chat pane, make sure you select ‘hosts and panelists’ • If you have any general comments, please use the main chat pane, make sure you select ‘everyone’ • The live transcript has been enabled for this event. If you’d like to amend your personal viewing options, you can do so at the bottom of your screen • Please put any questions into Slido. Link and QR will be shown in a later slide Jisc Wales strategy forum 2
3. Agenda Duration Session Time Welcome and introductions Paul McKean 5 minutes Strategic review of 2021-22 Heidi Fraser-Krauss 15 minutes Jisc Trustee Overview Professor Paul Boyle 10 minutes Break 15 minutes Jisc in Wales review Paul McKean 15 minutes Discussion: Addressing Welsh priorities All 45 minutes Questions and finish All 15 minutes 3 Jisc Wales strategy forum
4. Questions and comments To ask a question or make a comment: Use Slido via the app or website https://ji.sc/slido_ 4 Jisc Northern Ireland strategy forum
5. Strategic review of 2021-22 Heidi Fraser-Krauss, chief executive officer, Jisc
6. Annual review ji.sc/annual-review 6 Jisc Wales strategy forum
7. Leadership 7 Jisc Wales strategy forum
8. A fairer future £31.3m open access publishing costs avoided 74 open access agreements available 24,245 articles to be published immediately 96% of UKRI funded output Elsevier negotiations netted World’s largest open access agreement 8 Jisc Wales strategy forum
9. A digital future 30 colleges co-designed and piloted the Digital elevation tool 180 FE members have already signed up to the tool 9 Jisc Wales strategy forum
10. A sustainable future ji.sc/digital-carbon-footprint 10 Jisc Wales strategy forum
11. A secure future 16 questions you need to ask to assess your cyber security posture (jisc.ac.uk) 11 Jisc Wales strategy forum
12. Over £20m Customer income 12 Jisc Wales strategy forum
13. 2022 Reflections on the year 13 Jisc Wales strategy forum
14. Our purpose To improve lives through the digital transformation of education, research and innovation. Our vision For the UK to be a world leader in technology for education, research and innovation. 14 Jisc Wales strategy forum
15. Our strategy 2022-25 The trusted partner in digital transformation Building on our core strengths and leveraging the collective power of the sectors to maximise our impact We will achieve this by focusing on three things: Delivering the right solutions Empowering communities Be a force for good https://ji.sc/our-strategy 15 Jisc Wales strategy forum
16. Delivering the right solutions “Providing solutions to our customers through our portfolio of products and services. Striking the right balance between partnering and in house development to ensure they respond to our customer needs” E-infrastructure Data Brokerage Further education Higher education and research 16 Jisc Wales strategy forum
17. Empowering communities “Our power comes from our customers, sectors and communities. We bring insight and inspiration as a sector body, and work with them to innovate and imagine new solutions” Convening Collaborating Innovation Practical support 17 Jisc Wales strategy forum
18. A force for good “As a driver for change, we are focused on our commercial and financial sustainability but always aware of our place in and impact on the world” Financial sustainability Data Net Zero Global community 18 Jisc Wales strategy forum
19. Jisc Trustee overview Professor Paul Boyle, chair, Jisc
20. Jisc Trustee overview A view from the Board: determining Jisc’s strategic direction and priorities to reflect the present and future needs of the education and research communities. 1. How do you see Jisc’s new strategy meeting member needs in Wales? 2. How do you see Jisc's members needs in Wales developing in the next few years? 3. What do you see are the biggest challenges for Jisc in continuing to effectively meet Welsh member needs? 20 Jisc Wales strategy forum
21. Break
22. Jisc in Wales review Paul McKean, director of further education and skills, Jisc
23. Achievements 21-22 1. FE Analytics discovery report for Welsh government 2. Building Digital Capabilities post-16 project 3. Digital Elevation Tool and Digital Experience Insights fully mapped to Digital 2030 4. Digital Literacy project 5. Sustainable IT guide 6. Digital Leaders programme for Work Based Learning 7. FE members CSAT 92% Jisc Wales strategy forum 23 FE and Skills
24. Digital experience insights 2021 Surveys provide powerful data on how learners, teaching staff and professional services staff are using technology, what is making a difference and where improvements can be made. Surveys are mapped to Digital 2030 Run in 2019 as a benchmark and 2021 to show progression 2021: 4437 FE learners from 9 colleges 863 FE teaching staff from 10 colleges 966 FE professional services staff 10 colleges Caveat – survey is digital in nature, so won’t include the voice of those not digitally capable or connected Jisc Wales strategy forum 24
25. Digital delivery Jisc Wales strategy forum 26 76% rate their organisation’s digital provision as good or better 78% rate the quality of digital teaching and learning as good or better 49% agree that software for teaching is industry standard and up to date 33% highly rate delivery methods to enable learning in both English and Welsh 87% are motivated to use technology to support teaching but only 68% confidently use digital tools in the classroom
26. Digital capability Jisc Wales strategy forum 27 59% of teaching practitioners agree they are given guidance about the digital skills they need in their role 37% are provided with time to explore new digital tools and approaches 40% agree they get regular opportunities to assess their digital skills - Build Digital Capability project 2022/23 76% feel well supported to meet the needs of students to complete both their course and their target roles/goals.
27. Digital wellbeing 81% agree they are informed about keeping student data safe 71% feel informed about helping students behave safely online Only 56% agree they are informed about health and wellbeing as a technology user but this is a significant improvement on 39% in 2019. Jisc Wales strategy forum 28
28. Studies FE IT state of the nation • Provided evidence in relation to digital poverty / exclusion • Evidenced funding gap for IT equipment • Identified variability in portable devices used and cost Wales cyber posture survey • Identified shared priorities • Sector training provided • Cyber security assessments • Cyber support for each college e.g. ransomware training, CE+, pen testing and MS365 reviews Jisc Wales strategy forum 29
29. Achievements 21-22 HE, International and Research • Launch of Learning Analytics Cymru 2 • Digital Experience Insights • OCRE savings • Support for Ukraine twinning • Directly supporting the Welsh HE sector: • HEWIT Working With Conference • WHELF Colloquium, Excluded Voices and Reading Lists Jisc Wales strategy forum 30
30. Achievements 21-22 Digital Experience Insights • All Welsh Universities signed up using HEFCW HEIR Funding • 33,726 UK HE student participants - • 98% had access to a range of platforms and systems to support their learning • 77% rated their learning environment as above average • 74% rated the quality of learning on their course as above average • 66% rated the quality of support they received to learn effectively online as above average Jisc Wales strategy forum 31
31. Achievements 21-22 OCRE (Open Clouds for Research Environments) savings • An OJEU compliant route to procuring cloud services • In the first year of the OCRE frameworks projected savings of over £7.25m Jisc Wales strategy forum 32
32. Achievements 21-22 International support – Ukraine twinning • Supporting the UK-Ukraine University Twinning Programme • Supporting Welsh universities • Developing our support offer in priority areas: • Equipment donations and shipping • Cloud services • Content access and licensing • Software access and licensing • Teams community site – international@jisc.ac.uk Jisc Wales strategy forum 33
33. Discussion: Addressing Welsh priorities
34. Ministerial priorities for education in Wales • For further education: • Collaboration between institutions to increase the range of options available to learners • Strengthening industry links • For adult learning: • Creating equality of access • “Signposting” of existing provision Jisc Wales strategy forum 35
35. Addressing Welsh priorities for 22/23 HE, International and Research • Cyber security • Digital transformation • Net Zero and Sustainability • Wellbeing • Tertiary Education and Research (Wales) Act and CTER Jisc Wales strategy forum 36
36. Jisc product, services and support for Welsh member/customers Jisc Wales strategy forum 40 1 Delivering the right solutions DET Wales DEI BDC post 16 FE analytics WBL Digital Leaders programme Digital literacy project 2 Empowering communities DET Approaches to curriculum and learning design UK HE From tech enabled to digitally enhanced learning in HE 3 Be a force for good FES IT state of nation report Learning analytics Cymru Financial X-ray Digital carbon footprint report Support for Ukraine Negotiations Cyber security Cyber posture surveys Vision for sustainable change
37. Welsh member/customer challenges and priorities for Jisc Jisc Wales strategy forum 41 1 Delivering the right solutions 2 Empowering communities 3 Be a force for good
38. Three key questions for providers Exercise using post its and flipchart. Task 10 mins per question. Please write Q1, Q2 or Q3 on post-its. 1. Do you have a strategic understanding and oversight of the benefits and added value digital, data and technology can provide across the business? If so, what are the benefits/added value? 2. What is your vision for how digital, data and technology could be used across the business in four years time? Think about curriculum delivery, business operations and stakeholder engagement (learners, staff, community, employers, regional economy) 3. Can you describe how the curriculum and delivery model is preparing learners for changes in the digital workplace? Jisc Wales strategy forum 42
39. Questions and finish

Notes de l'éditeur

Our chair of trustees, Paul Boyle gave an overview of Jisc’s achievements over the past year
You can find a lot of this information, and far more detail, in our recently published annual review, a link to which was in your joining instructuions for this event, and a link to it will also be in the chat.
A recent achievement of note was the completion of our merger with HESA, The merger will combine our capabilities and positions Jisc as the provider of much of the sector’s data and digital needs going forward.
A fairer future
Our work with the research community to implement UKRI’s Open Access policy is helping to transform the Uks approach to publishing academic research.
Some of the highlights are listed here, I won’t go through them all, but you can see the scale and impact of our work on behalf of the sector in this space.

I would like to highlight the completion of the Elsevier negotitations – which represents the world’s largest open access agreement. It is a major step towards full, equitable and affordable open scholarship.
A digital future

The pandemic accelerated digital transformation in education with a rise in staff and student capabilities and a growing awareness of the need for truly digital leaders. We’ve been supporting universities and colleges to assess, adapt and optimise their digital learning offers around the UK.

A highlight from the year has been the well received Digital Elevation Tool. Co-designed and piloted with 30 colleges, just 9 months after its launch at Digifest in March, there are now 179 FE members signed up to the use the tool. The tool provides senior strategic leaders in FE and skills organisations with an online self-assessment that allows them to validate their organisation’s current digital position and map their digital journey.
A sustainable future

How we shape a sustainable future could be the most important and urgent question education has ever had to address.

Earlier this year we published a report that takes an indepth look at the carbon footprint on all our digital lives and offers practical advice and guidance on reducing it.
A secure future

The Janet network and Eduroam-related services continue to provide the backbone that allows our member organisations to function effectively.

Investing in cyber security remains a key priority to maximise our protection for members. We will continue to enhance and improve these services for universities and colleges, alongside the provision of advice and guidance, such as our 16 questions you need to ask to assess your cyber security position.
Customer

In addition to working with member organisations we’re providing world-class digital solutions for industry, local government, public sector and UK education and research providers. Every penny we earn is reinvested towards our mission to support research education and our customers.

That work, this year, bought in over 20 million pounds in income
Including
Open Athens – Broke through £7m in income for the first time – demonstrating a doubling in income in just 5 years.
Our commercial team brought in £7.8m in income from our customers in adjacent markets
Student services (including prospects and HEDD) brought over £5.5m of income
So Jisc have achieved an enormous amount to be proud of in the last year.
That year was also my first full year as chief exec.
This time last year I was in the middle of my first 100 days, and was in the middle of some intense engagement –
Meeting with our members, over 60 member visits over the last year, HE and FE, large and small, across all 4 nations.
Meeting with our funders, owners, government bodies at UK level, but also in the devolved nations.
And also with our staff, getting under the skin of Jisc.
In all of those conversations, I heard about the things we are doing well. but I also heard about where we could be doing more, or could be doing better
Those conversations have helped shape our strategy for the next 3 years, which I will quickly run you through and use to frame some of our priorities for the coming year..
It is important to highlight that the new strategy is an evolution, not a revolution.
Our purpose and vision remain the same.
We are a technology and data organisation focussed around positive change in the education and research sectors.
The change is about ‘How’ we will go about achieving our aims.
Our new strategy is focussed on building on our core strengths and leveraging the collective power of the sectors, to become THE trusted partner in digital transformation
We will do this by maximising our impact in three key ways:
Delivering the right solutions
Empowering our communities
Being a force for good.
Delivering the right solutions - what does this mean? In a nutshell it means we will
focus on the needs of the FE, HE and research sectors when developing new products
Look to increase our effectiveness and agility by looking to partner rather than build when that is the right approach
Professionalise our portfolio management, to ensure we are able to deliver responsive products and services at pace.

You can see some of the areas of focus for the next year listed below, but I wanted to highlight our drive around cyber security particularly. Where we are Building towards a fully managed security operation centre or SOC.
When we talk about empowering communities, we are talking about…
Providing advice, guidance and inspiration - Insight based, which is gathered through feedback and data analytics.
Imagining new possibilities – we’re proactively scan the horizon – and working with members, customers and partners to co-design innovative solutions.
We will act as a convener – bringing together members and communities around our areas of strength.

A couple of things I’d highlight here –
Firstly, our events continue to be a great place where our commuinities come together.
Digifest is our next priority event, in March of next year, and registration is now open (a link will be shared)
Secondly, highlight the ongoing work of our communities of practice. These groups highlight pioneers, best practice and the benefits of collaboration. Just last week we celebrated the 50th meeting of the student experience experts group, one of our longest running communities of practice.
Finally, a force for good - what do we mean by it…
We are part of a global community, and we are active in that for the benefit of our members and customers. We focus on making a positive global impact
Sustainability is an organisational imperative. We need to safeguard our financial and commercial sustainability but Environmental sustainability is a global priority, and we are working to minimise the harm we do to our environment, and to support our members and customers to do the same.
And finally, we recognise, that as an organisation our people are our key asset and we aspire to a culture that enables an engaged, skilled, well led and inclusive workforce.

A key thing to highlight here is a project we have commissioned with the university of Bristol, where we are working to understand the carbon impact of digital technology at an institutional level
This project is working alongside our internal Net Zero project, which is planning the collection of information about the carbon emissions of Jisc products and services to inform our baselining, targets and Net Zero plan.
Jisc continues to support the UK-Ukraine University Twinning Programme with Cormack Consultancy Group (CCG) on all aspects of digital, data and technology between our UK education institutions and their partners in Ukraine. There are now over 70 twinning arrangements with UK universities, all at various stages of development.

We are actively developing our support and solutions in a number of areas working with our members and understanding their needs. We are also working with key stakeholders and vendors in the UK and globally, including Universities UK international (UUKi) and our sister National Research and Education Networks, such as GÉANT in Europe, and URAN in Ukraine, to develop a global response.

We are focussing on developing a series of solutions, from short term support as well as long term sustainable solutions and capacity building, through partnership and collaboration. Through our engagement with members, and their engagement with their respective twinned institutions we have identified the following priority areas relating to digital, data and infrastructure issues:
Equipment donations and shipping
Cloud services
Content access and licensing
Software access and licensing
Most importantly, we have recently established a Jisc Teams Site for the ‘Ukraine Twinning Community (UK institutions)’. This is a collaborative space to share information, latest news and developments in twinning, discuss challenges and successes, share opportunities and support, and enable peer to peer support and advice. We are anticipating this site will promote discussions across and between institutions on all aspects of the UK- Ukraine twinning arrangements, not just the ones Jisc is focussed on supporting. For access to this site please email international@jisc.ac.uk
Cyber security
JNRS – >1 million domains blocked in Q2 2022
Cyber essentials – required for HEIW contracts
Ransomware support
Continued work with NCSC

Digital transformation in HE
Review of digital strategies in higher education
Developing a framework for digital transformation
Demonstrating digital transformation of learning, teaching and assessment

SustainabilityVision for sustainable change workshop
Design and enact sustainability goals
Helps support a more aligned, impactful approach to sustainability
Helps sustainability to be more broadly incorporated in organisational decision making

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