The manufacturing industry is going through a revolution, and companies that don't modernize their business practices are going to be left behind. This presentation covers how manufacturers can capture the aftermarket, improve efficiency and provide better customer service using cloud-based technologies.

4. We live in a digital economy

5. B2B customers want an
effortless experience

6. 93% Prefer to buy
online when they’ve
decided what to buy
74% Buying from a
website is more
convenient than
buying from a sales
representative
56% Expect to
make half or more of
their work purchases
online in 2017
Source: Q1 2015 Forrester/Internet Retailer B2B Buyer Channel Preferences Survey
B2B ecommerce is at the inflection point

7. Important to Retail…
Digital Defines the Winners…
…Critical in
B2BMachinery Manufacturing = 6.9% of B2B ecommerce
2019 ~ $76 Billion
Ecommerce Billions USD$ Forrester Forecast
0
200
400
600
800
1000
1200
2013 2019
Source: Forrester Research US Online Retail Forecast, 2011 To 2016, Key Trends in B2B ecommerce for 2013
US Census Bureau: 2014 Annual Survey of Manufactures: General Statistics: Statistics for Industry Groups & Industries
RETAIL B2B

8. Digitization can also have a
major impact on business operations

9. In the last 15 years, 52% of the fortune 500
companies have disappeared
1955 Vs.
Life Expectancy 75 years Life Expectancy 15 years
2015

10. How much time is spent searching for
information that could be used
more productively?

11. Departments need to work
together to share updates
and knowledge, which is
difficult without digitization

12. Relational databases and the cloud
can be a game changer

13. Online, up-to-date materials
make everyone more
productive

14. Internet use by all
demographics has
empowered consumers

15. Companies need to
provide a quick,
easy and effortless
experience for
customers or they
are going
somewhere else.

16. OEMs traditionally relied on dealer
networks to make aftermarket sales

17. Customers want an effortless experience,
accessing information and making
purchases online

20. Aftermarket parts have high profit margins
of 40-50%

21. Manufacturers are missing out on
major sources of revenue changer