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Jim Box: Disrupt or Be Disrupted
- 1. Jim Box Sr. Manager, Learning and Development October 27, 2016 How Digitization is Disrupting Education and What Cisco is Doing About it Disrupt or Be Disrupted
- 2. 1. Virtual/Augmented Reality 2. Artificial Intelligence/Machine Learning 3. Natural Language Processing 4. Analytics/Big Data Are these topics part of your everyday conversations?
- 4. A Little About Us Job Role • JRA/JTA • Exam Blueprint and sets Domains Certification-Based Industry Standard Segregate Exam and Course Development ANSI and DOD Talent Enablement Fill the Talent Gap 3 x 5 P & L Resell through LP Channel For Profit Business
- 6. Journey Of Talent Development 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Industry Transforming TRAINING EDUCATION SERVICES KNOWLEDGE SERVICES Physical and Online Classrooms Virtual Classrooms and Communities Personalized Just-in-Time Learning • New platforms • Dynamic content creation • Co-created services • Market-ready blended solutions • Customized educational solutions
- 8. 8© 2015 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialMACHINE LEARNING MOOC RENEWABLE ENERGY CITIZEN ACTIVISM NATURAL LANGUAGE PROCESSING INTERACTIVE HEALTHCARE VIDEO SURVEILLANCE REMOTE MONITORING ARTIFICIAL INTELLIGENCE The World is Changing Quickly GLOBALIZATION Requires Innovation and Doing Business Differently
- 9. What Do these Companies Have in Common?
- 10. 10© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential “Over the coming decade NO industry will escape profound digital disruption to the very nature of what it makes and serves.” Digital Disruption is Everywhere Mark Raskino Gartner
- 11. Major Industry Digital Disruption Point-of-Sale Print Advertising CarHotel Bookstore Taxi Music
- 12. Digital Disruption of Industry Example
- 13. Our Moment? The Digital Lesson … . Don’t be afraid to cannibalize your own business in the name of progress. This is seen time and again in the digital revolution. By the time Kodak had both feet fully in the digital game, it had been outclassed by more nimble competitors with better products.
- 15. Workforce Trends
- 16. A Learner’s World Has Changed Homework Library Classroom Lecture A generation ago… Learner TelePresence session National newspaper feed Chemist broadcast session Virtual lab IM scientist Classroom lectureExpert blog Class lecture VOD Video phone call RSS Open courseware Government research organization Game Newsletter Expert Website with TA Chemistry club Twitter Primate community Fauna community International newspaper feed GPS to meeting International library virtual collection Museum click-to-talk iTunes U podcast Museum virtual tour Museum National museum virtual collection Periodicals Second Life museum tour Botany community vBlog Telephone Radio & TV Chemistry community Learning Today Cisco Confidential 16
- 17. SHORTER ATTENTION SPANS … The average attention span in 2000 12 seconds The average attention span in 2015 8.25 seconds The average attention span of a goldfish 9 seconds % of people who can really multitask effectively 2% … MORE DIGITAL DISTRACTIONS Average consumption of information per day (outside work) 34 gigabytes/12 hrs Average length watched of a single internet video 2.7 minutes # of times the average person checks their smartphone daily 150 Frequency the average worker switches tasks per day every 3 minutes # of times the average worker glances attheir email inbox 30/per hour Number of browser tabs the average user keeps open 10-14 Source: National Center for Biotechnology Information
- 18. 18© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential “Digital learning, the most important innovation since the printing press, offers surprising advantages even for students with access to the best educational resources.” L. Rafael Reif President, Massachusetts Institute of Technology
- 19. Education is being Digitally Remastered Too § Technology is disrupting education, expanding the education ecosystem beyond traditional lecture halls and classrooms to accommodate learners' preferences for time, place, style and previous levels of attainment. § 90% of U.S. children are online by third grade. § 70% of primary and secondary schools in the UK now use tablet computers. § 39% of middle schoolers use smart phones for homework, 31% use tablets for homework. § Students using iPad outperformed the non-iPad students in every literacy measure they were tested on. Sources: Verizon Foundation, MARC 2011 Survey Grades 3-12, and Gartner Research iPad in Education Results, Apple, October 2014 http://www.bbc.com/news/education-30216408, Dec 2014
- 20. Learning is everywhere… and just-in-time! change, take a look at Figure 2. Figure 2: Learning Methods and Continuous Learning Workshops Wikis vILT courses VideosSocial networks Simulations Reference materials Professional groups Podcasts Performance support tools Peer feedback On-the-job assignments OnlinesearchMOOCsMobileapps Mentoring Managerfeedback After-actionreviews ArticlesAssessments Blogs Books Checklists Coaching Communities of practice Conferences Customer feedbackDevelopment plans Discussion forums e-Learning courses Games Instantmessaging Instructor-led/classroom Jobshadowing Learningportals Continuous Approaches Learning ENVIRONMENT EXPOSURE EXPERIENCE EDUCATION Source: Reimagining L&D Capabilities to Drive Continuous Learning, Bersin by Deloitte, March 2015 “With the Continuous Learning Model, there is a new focus on the development of the learner in a holistic sense - not just formal learning.”
- 22. 22© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential “In the next five years, the world of education is going through one of the most massive changes it has seen in the last three thousand years. It’s a perfect storm.” Nolan Bushnell, Founder Brainrush “Serious Games And The Future Of Education” Forbes, September 2013
- 23. We’ve been doing the same thing for 100 years
- 24. Flexible How is digitalization disrupting education? Unbundled Learning Analytics Adaptive & Personalized
- 25. Flexibility Removing barriers of access Untethering learning opportunity from physical location or time Learner can review, repeat or skip content as needed
- 26. Unbundling Creating libraries of topics that frees up content for specific, moment-of-need learning Topics can also be “re-bundled” for deeper learning needs.
- 27. Learning Analytics Instructor/Mentor Data Collection, Visualization, Feedback loop Adaptive & Personalized Track performance toward outcomes Respond with Proactive Remediation Monitor progress
- 28. Are you planning for Digital Disruption? 5 Generations in the Workforce Attention span of a goldfish Can you see your Kodak moment coming? Are You Willing to Disrupt yourself Don’t always take the easy way
- 29. What L@C is doing?
- 30. Tools End-to-End Processes Templates Training/Support New Skills/Talent Mindset New Delivery Formats • NEW online learning Platform • NEW ePub “Digital Student Kit” 2012 2013 2015 2016Item Item Reinvent Learning • Learning through Labs • JIT Learning • Multimodal Learning Dashboard & Learning Analytics Measurable learning outcomes Learner analytics The “Big Bang” • Transition to XML/Single- source authoring THEN NOW Word & PPT ILT courses w/ printed SG, LG, CAG Digital Learning Library • Comprehensive Library • Video Instruction • Practice Exams PBF to PBM • Process Change • Agile maintainence model Budget Run-the-BusinessPortfolio Build Plan 2014
- 31. Intelligent Content Creation Process Content Repository DTDs Learning Partners Other Sources Mobile Student Kit Instructor Kit OutputXlator Book Map Topic Map Topic Topic Map Topic Book Map Topic Map Topic Topic Map Topic Topic Topic Topic Topic Topic Topic Topic TopicTopic Topic Topic Topic Topic eKit ELT Rules Develop Design Process Learning@Cisco
- 32. Tools End-to-End Processes Templates Training/Support New Skills/Talent Mindset Backend DB • DB performace issues • Went to No-SQL DB • Not Relational DB more JSON 2017Item Item XML Template 2 • More Structured • ID built in to mandate dev path • Required many many templates changes Build in the tool Desing in XML tool Develop in XML tool Publish in XML tool Stop using Word and PPT 2013 Future XML Template v1 Everything spelled out Instructional Design Rules Re-Use • Evolved our re-use plan • Structured Authoring • Re-use w SA did not work for our content needs • Build once use many times XML Template 4 • Remove all the embedded instructions • Lego Brick approach – Base template with snap on modules • Documented Guidelines Operationalize ScaleInnovate 2014 2015 2016 Tagging Build for Knowledge Servcies Just in time learning
- 33. Concurrent FCS Multiple Outputs 85% Shared Content Single Development Effort Single-Source Ÿ Multiple Outputs Ÿ One FCS ILT 85%SHARED CONTENT PPT PDF EPUB CLL LABS LABS VIDEOS ASSESSMENTS HTML5 ELT PPT PDF LABS >_ EPUB Q&A VIDEOS EAIs HTML
- 35. Tools End-to-End Processes Templates Training/Support New Skills/Talent Mindset TTM 8 Months • 85% Re-Use 2017Item Item Single Source Dev • Same XML Source builds ELT and ILT outputs • ILT First provided 85% of ELT Content Rapid Re-Fresh Only update the changes Keep content current TTM 12 Months 2 teams 2 projects 2013 Future Separate Development ILT and ELT developed in parallel, but seperately 42:1 Dev Ratio • 95% Re-use • Multipule Product single development effort E-First • Build ELT first then leverage the assets needed for ILT • More efficient and higher quality products Operationalize ScaleInnovate 2014 2015 2016
- 36. Development Ra-os / Cost -‐ Summary ILT, Level 1 eLearning (Basic), Level 2 eLearning (Interac-ve), Level 3 eLearning (Advanced) Rapid Development, Simple Projects Average Typical Project Average Cost per- finished hour Advanced, Complex, More Media Learning@Cisco Single Sourced Development (ILT, ELT, etc.) Instructor-Led Training (ILT) 22:1 43:1 $5,934 82:1 8 Months Single Source (1,400h Dev / 32.5h output) 41.8:1 Level 1 eLearning (Basic) – Content Pages and Assessment 49:1 79:1 $10,054 125:1 Level 2 eLearning (Interactive) – Level 1, plus 25%+ interactive exercises 127:1 184:1 $18,583 267:1 Level 2.5 $10,442 Level 3 eLearning (Advanced) – Simulations, Games, Award Winning type 217:1 490:1 $50,371 716:1
- 37. Digital Education is Here Are you Ready?
- 38. What do you think Tomorrows Learner looks like?
- 39. Formal Learning Informal Learning Explicit Knowledge Tacit Knowledge Universal Knowledge (Theory / Standards) (Routinized Work) Experiential Knowledge (Practice) (Highly Variable Work) Expert Routine Work (Process) Technical Work (Complex Process) Trade / Craft Work (Situational Variability) Knowledge Work (Reason, Synthesis, Highly Variable) Intermediate Novice Differing Learning and Knowledge Needs GEN 2020 MILLENNIALS GEN X BOOMERS TRADITIONALISTS Learning Preferences
- 40. Change is inevitable “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to Change” Charles Darwin
- 41. What’s Wrong with this Picture? § Are you prepared to meet the needs of the Continuous Learner? § Is your Learning Formative and Summative? § Can you accommodate Micro Credentialing? § What is your Digital Delivery Strategy? § Are your product development tools, systems and infrastructure ready to support a digital education world?
- 42. What’s Trending… Personalized: Flexible, Unbundled, Relevant, Knowledge Service Artificial Intelligence: Robots, Bots, Machine Learning, Natural Language Processing Virtual Reality: Immersive Experience, Improve Retention Life Long Learner: Continuous Learning, Validation, Micro Credentials, Micro Course Digital Analytics: TinCanApi, All Interactions, Multi-faceted, Adaptive Learning
- 43. 43© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential “If you don’t like change, you’re going to like irrelevance even less” General Eric Shinseki 34th Chief of Staff, Army
- 45. Jim Box Sr. Manager Learning and Development Cisco Responsible for Learning@Cisco’s Content Development team which provides research, engineering, design, development, and manufacturing of Cisco’s customer-facing education and certification products. With the goal of growing global talent in the networking industry, Jim and his team are chartered with creating best-in-class career certification course and assessment products for use by Cisco’s customers, partners and employees. Jim also focuses on the impacts of technology and digitalization on Adult education pedagogy and learner performance. Most recently Jim has been overseeing Cisco’s transformation to digital delivery and XML-based, single-source development with the goal of enabling performance support and knowledge services for Cisco customers.