An introduction into dispute resolution from Head of Dispute Resolution, Suzy Hershman. Find out what you need to do to avoid a dispute occurring in the first place and the steps you should take if one does.

1. Introduction to Dispute
Resolution
Suzy Hershman: Head of Dispute
Resolution

2. Introduction

3. How it works

4. Deposits that need to be protected

5. What is a dispute

6. Dispute resolution: the facts

7. Dispute resolution: the process

8. Dispute resolution timeframes

9. Common causes of disputes

10. Clauses for your tenancy agreement

11. Inventory management

14. Supporting evidence

15. “Changes in the physical condition of a property caused by normal use and
aging.” Home Letting Service.
Fair wear and tear

16. Thank you
Questions?