1. Jacqueline R. Torres
5711 W. Columbia Way, Sp. 72 | Lancaster, CA 93536 | Cell: 661-537-4632 | Email: preciousruby60@yahoo.com
A D M I N I S T R A T I V E A S S I S T A N T
Over 5 years of experience providing top-notch administrative support.
 Administrative: Adeptly handle administrative matters including screening calls, managing calendars,
planning meetings, making travel arrangements, billing, collections, composing documents and organizing
offices for efficiency.
 Communications: Interact professionally with all levels of staff and maintain the highest level of
confidentiality.
COMPUTER SKILLS
 Microsoft Programs: Word, Excel, PowerPoint, Outlook, Publisher
 Accounting & CRM: Computer Ease V11, AS400, Peachtree
 Operating Systems: Windows (all versions)
EXPERIENCE
JCT MECHANICAL – Lancaster, CA
Administrative Assistant/Service Coordinator, 2013 to Present (Assigned by Sage Staffing, then hired)
Provide administrative support to the President, Vice President, and service manager. Answer telephones and
promptly and courteously assist clients and employees throughout the organization. Maintain calendars,
coordinating extensive appointments, meetings and domestic travel. I process billing worksheets and invoicing
for plumbing contract jobs we have with Kaiser Permanente.
 Office Administration: Accounts receivable, collect and verify all employee time cards, billing, collections,
handle contracts and change orders, filing, customer service, answer phones, open new jobs, process credit
card payments, and correspond to customers via email. I also maintain customer and vendor files in
Computer Ease.
 Service Coordination: Dispatch service technicians to job sites, maintain job calendar and on-call schedule,
create bids and quotes for service customers, bill work orders, track service vehicles with GPS system,
provide support to the service manager, keep track of service calls, and schedule installs.
SYGMA NETWORK – Lancaster, CA
CSR (Customer Service Rep), 2011-2013
Provide call center support to busy call center serving fast food restaurants. Assisted restaurant managers in
placing orders, and taking care of incorrect deliveries. Worked as receptionist, transferred calls to other CSR’s,
took messages, distributed messages for call backs, and shipped products to stores.
 Service Focus: Adapted to diverse work styles and consistently provided friendly, personable service. Always
returned customer calls, messages, and emails. Always wanted to learn more and to try different aspects of
the call center. I learned how to do invoicing and driver paperwork, and worked later hours and weekends.
 Excellent Performance: I had several customers call and email my supervisor about my excellent
performance. I was truly dedicated to making my customers happy and to helping my co-workers when they
needed it. I also started training new employees after only 2 months with the company due to my ability to
learn so quickly.

2. EMPLOYMENT GAP
2010-2011
Stay at home mom until I had my third child
L.A. COUNTY DEPARTMENT OF MENTAL HEALTH – Lancaster, CA
Clerical Assistant 2009-2010
Administrative clerk through the GAIN program. Provided excellent clerical assistance to the Director of the
Mental Health Department, Office Manager, Clinicians, and Doctors. Greeted clients and took them back to the
Doctors. Answered phones and took payments.
 Striving to Learn: After learning all I could from my superiors I began running the medical records room,
pulling charts for the Doctors and Clinicians, processing and entering prescriptions, checking client
insurance, and many other important job duties.
EMPLOYMENT GAP
2008-2009
Stay at home mom with my first and second child
WASTE MANAGEMENT – Palmdale, CA
Call Center Rep 2007-2008
Answered phones in busy call center, made follow-up calls to customers who left night messages, trained new
employees, took payments over the phone, filing, maintained customer accounts, and helped out at other
facilities.
JCT COMPANY – Acton, CA
Administrative Assistant 2004-2007
Ran the front office, answered phones, invoiced customers, shipping and receiving, sales, managed the owner’s
health insurance, ordered material for the general manager, and provided excellent customer service. I was
mostly the only one in the office while the manager was out in the shop or in the field. I would schedule
deliveries, appointments, and handle collections for customers that did not make payments on time. I handled
time cards and accounts receivable (Peachtree).
EDUCATION
ANTELOPE VALLEY COLLEGE – LANCASTER, CA
Business Management, 2001-2002
Completed two semesters of this course until I received a job training as an assistant manager.
RAMONA HIGH SCHOOL – Riverside, CA
Graduated and received my High School Diploma in 2001
References: Available upon request