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Certified SD Consultant
Jagdeep Singh firstname.lastname@example.org
SAP CONSULTANT Mobile: +91 9560588700
ü IT professional with over 8.5 years of experience in SAP Implementation, Support & domain experience
ü Currently working as SAP SD consultant for 5.5 years in SAP-SD implementations and support
ü Have been part of one implementation cum support with Retail client & Automotive client and one
support(L2/L3) and Enhancement role with Manufacturing client.
ü Strong Business acumen and domain knowledge having worked with Companies like Wipro, Zenith and
Ingram Micro, handled own products and also 3rd
party product sales and presales.
ü Mapping business process to SAP business process and procedures.
ü Excellent troubleshooting and interpersonal skills. Ability to effectively lead and handle multiple
assignments with efficiency.
ü A proactive learner, patient listener and effective communicator.
ü Committed team player, encouraging and believe in total participation.
ü Achievement oriented and performance driven with excellent management skills and ability to manage
change with ease. Efficient in problem solving, co-ordination and analysis.
ü SAP Certified Certification ID: 0007290753
ü Implementing- IS Retail ECC 6.0
ü Currently working with Ernst & Young, Jan 2015 to Till Date
ü Worked with Tata Consultancy Services. Feb 2011 to Dec 2014
ü Worked with Next Retail India Ltd. Bombay. May-2010 to Jan 2011.
SAP SD Expertise:
ü 3 implementation experience, 2 projects of support and 8 projects of controls auditing.
ü SAP IS Retail ECC6.0 experience (implementation & support) in SAP SD.
ü Excellent understanding of Rebate Process.
ü Expertise on Various Pricing procedure using condition technique and seeing its impact on Sales &
Purchase Techniques, Configuration and determination procedures.
ü Hands-on experience and proficiency in, Sales order cycles, Customer delivery & Billing processing.
ü Good knowledge in Sales Order processing, Item Categories, Consignment process & Third Party Sales
ü Credit Management and creation of credit control area risk management automatic credit check & related
ü Sound understanding of integration part of SD with MM and FI.
ü Come across workflow related issues.
ü Worked on Variant Configuration.
ü Good Business understanding of Global Trade Services.
ü Provide functional specification to the ABAPer for the development of SAP based POS System.
ü Handled issues related to EDI, IDOCs and Interfaces.
Senior SAP Implementation lead, Consultant & Auditor with Ernst & Young
Company : Ernst & Young
Service Line : Advisory
ü Guiding a team of Associate Consultants and Consultants to audit the controls in the SAP environment.
ü Testing whole process end to end to mitigate/remediate the risks by segregation of duties if there exists
any, thereby assisting the client for Go-live readiness- tracking the go/no-go criteria and decisions based
on the project roadblocks and progress.
ü Responsible for TOD and TOE analysis and working for a better solution if possible in the process
focusing on defect management and monitoring of configurations vs. best practices; suggesting the
controls and workarounds
ü Have performed RACM building which involved potential risk & control identification for various
business processes of a client.
ü Leading the engagements as Engagement Manager taking complete ownership of the same from
ü Kick-off call to closure including testing, preparing & reviewing the controls as per client requirement.
ü Project/Engagement Manager for the domestic as well as US clients for the below mentioned clients.
ü Fortis Healthcare
Certified SD Consultant
ü Cairn India
ü Moet Hennesy
ü Ace Hardware
ü EY Global
Project : Pegasystems
Domain : Software
Period : Dec/15 – till date
Business Context: : Pegasystems develops strategic applications for sales, marketing, service and operations.
Pega’s applications streamline critical business operations, connect enterprises to their customers
seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s
Global 2000 customers include many of world’s most sophisticated and successful enterprises.
Pega’s applications, available on-premises or in the cloud, are built on its unified Pega 7 platform,
which uses visual tools to easily extend and change applications to meet clients’ strategic business
Key Responsibilities as OTC Implementation Lead:-
ü Interacted with business partners to understand the AS-IS process and work on developing TO-BE
ü Conducted Business blue printings - Requirement definitions, system/process mapping & solution
ü Fitment analysis with respect to Standard SAP.
ü Finalization of WRICEF Objects, Preparation of BBP docs and mapping of BAPI fields.
ü Preparation of Functional Specifications.
ü Configuration of SAP system for SD module.
ü Billing split copy control routine bases on pre-define parameters.
ü Custom table to capture sign-in sheet details to be printed on invoices for certain invoice document type.
ü Output determination for invoice and credit memo & responsible for all the training workshops for the
SAP SD Implementation & Support role in TATA CONSULTANCY SERVICES
Project : Volvo Eicher
Domain : Automobile Industry
Period : Jun/14 – Dec/14
Business Context : Working as a SD/DBM consultant for Volvo Eicher Commercial Vehicle Ltd. VE
Commercial Vehicles Limited is a 50:50 joint venture between the Volvo Group (Volvo) and
Eicher Motors Limited (EML). It is a partnership that brings together Global leadership in
technology, quality, safety and environmental care, along with the deep knowledge and
understanding of the Indian Commercial Vehicle (CV) market.
Roles and Responsibilities:-
• To understand the current processes.
• To gather the requirements as per the business need.
• To do the fitment analysis as per Standard SAP
• To finalize the WRICEF Objects.
• To prepare the BBP documents.
• To conduct the BBP Workshops and Sign Off.
Project : Honeywell Automation (SAP Version 6.0)
Domain : Manufacturing
Duration : Feb/2011 till Apr//2014
Business Context : Honeywell (Honeywell International Inc.) is a major conglomerate company that
produces a variety of consumer products, engineering services, and aerospace systems,
Honeywell is a Fortune 100 company headquartered in Morristown, US with a workforce of
ü Award: Twice received Certificate of Customer Appreciation
Key responsibilities as a team member:
ü In Support Team resolving Tickets in the given timeline pertaining to sales and distribution.
ü As part of support role working on Break fix issues as well as enhancement.
ü Sales order processing – Inter-company, third party, exceptional orders etc
ü Contract – Contract renewal, Scheduling agreement, Escalation method, Additional data B enhancements
Certified SD Consultant
ü Translation of user requirements into Functional specifications, preparing detailed specifications, code
review for correctness and performance , development, testing of functionality,.
ü Smart form break-fix and enhancements
ü Integration with other modules like MM, FICO.
ü Preparation of Configuration Document & handling enhancement.
ü Preparation of Test cases for System Integration Testing, execution of the same in Mercury Quality
ü Positive and Negative testing for Z Transactions.
ü Prepared End-user training manuals for new Changes /Enhancements
ü Providing Go live Stabilization support and Handling Tickets/ Change Requirement in Remedy.
ü Working knowledge of EDI and IDOCs.
ü Handled issues related to variant configuration.
ü Good experience in handling issue related to interfaces (Siebel, SPM, TOPPIC, MOSS, PLD,
SAP SD Implementation role in NEXT Retail
Company : Next Retail India Ltd
Environment : SAP IS Retail ECC6.0
Domain : IS Retail
Duration : May 10 to Jan 2011
Areas of Contribution
ü Preparation of Master data from sales perspective, for example customer master data, sales views of
material master data, customer-material info record etc.
ü Creation and customized of various sales documents, item category, Schedule line category and cash
ü Facilitated shipping activities by configuring for shipping point determination and storage location
ü Configured Static credit check with horizon period.
ü Documentation of End user training material and imparting training to the end user.
ü Conducted proof of concept by testing several transactions and documented relevant configuration steps.
ü Providing functional specifications to the ABAP for the development of customize report.
ü Outbound –Creating a POS Condition type group, outbound profile, activation project entry for creating
work list maintain filter setting for condition type.
Ingram Micro India Ltd. Sep 2009 – May 2010
Role: Business Manager (North & East)
Business Context: Ingram Micro, a value-based company that has evolved from the world's leading IT
distribution engine into a world-class Technology Sales, Marketing and Logistics Leader today. Ranked #1 on
Fortune 500's list of "Most Admired Companies" in the Electronics and Office Equipment Wholesalers category
and #68 overall, Ingram Micro is in the top spot for IT distributors. The company serves 100 countries and is the
only global IT distributor with operations in Asia Pacific with sales exceeding $33.3 billion.
· Working on solutions involving Storage Management, Virtualization, Remote Management, Data Backup,
Server Consolidation, SaaS (Software as a Service) etc.
· Achieving assigned sales target of IBM softwares and VMware – Revenue through VAD managed
partners and in mid market space.
· Managing Partner Space of entire North and East region, including HCL, Wipro, CMC etc and work
closely with IBM and VMware on the cases.
· Front Ending Clients and getting deals closed through Channel Partners.
· Achieving sustainable profitable growth, Channel management, Vendor Management, Increasing
Ingram’s Wallet Share
· Co-ordination with other team members and also with product team to increase market share or any
update regarding product sales.
· Assist in Credit evaluation of the customers after proper check of references to credit team.
· Provide quotations, solutions and BOM to the channel as per the price list/ as approved by product team.
Zenith Infotech Sep 2008 – Sep 2009
Role: Business Manager-North (India)
Certified SD Consultant
Business Context: Zenith Infotech is the part of three billion Zenith group. Zenith Infotech is the software arm of
Zenith group providing softwares and services to the clientele worldwide using cutting edge
· Managing Pre-Sales as well as Post-Sales part of the sales cycle. Utilizing technical knowledge for resolving
specific issues related with Network Management Solutions and Business Continuity Solution by doing POC,
Demonstrations and Installation of the product.
· Front ending clients for sales pitch and closing deals single handedly.
· Responsibility to increase the team size and mentoring juniors.
· Managing the solution and working closely with the technical team and financial team to improvise on the
· Sales forecasting and strategy formulation. Planning and directing sales efforts-executing product promotion
strategies involving pricing of the solution etc.
Wipro April 2007 – May 2008
Role: Account Manager
Business Context: Wipro Infotech Ltd. is a division of Wipro Working in Asia Pacific to provide quality IT
products and IT enabled services to a wide range of customers in various domains be it
Education, Banking, Govt. etc. Wipro has strategic alliances with global players as in APPLE,
MICROSOFT, Wep, TVS etc. to cater to individual’s need.
· Identifying new business opportunities.
· Making presentations and arranging demonstrations.
· Driving a team of Sales representatives, channel partners, Dealers and Distributors to achieve the targets
(in revenue). Recruitment & Training of sales Representatives and channel partners.
· Sales forecasting and strategy formulation. Planning and directing sales efforts-executing product
promotion strategies, Discounts etc.
· Meeting the sales target with quality acquisition, Competition Analysis.
· Preparing sales related documents and reports for tender quotations.
· Managing Enterprise Accounts by understanding the business and then fulfilling the requirements by
providing wide range of Wipro and alliance’s Products(Notebooks, Desktops, Servers, Storage
solutions, Peripherals etc.), Microsoft products and all gamut of Apple products. Worked with key
accounts like NTPC, RBI, SBI, Remote Sensing Application Centre, North Eastern Railway, Allahabad
Bank, Hospitals, and various engineering, medical and management colleges.
ü MBA in Marketing & Finance from Indian Institute of Planning & Management, Bombay 2005-07.
ü B.Tech in Electronics & Communication from Graphic Era Institute of Technology, Dehradun from
ü SAP Certified in SD Module Version ECC 6.0 from Siemens.
ü Equipped with understanding of latest and cutting edge technologies like Cloud Computing, SAAS,
Server Virtualization, Server Consolidation, Disaster Recovery, Storage Management etc.
ü Got training and Certified on IBM Tivoli and VMware.
ü Delivered lecture on “After effects of Recession on various sectors and Cloud Computing”.
Name: Jagdeep singh
Date Of Birth: 20-Jan-1981
Marital Status: Married
Permanent Address: B-26, Netaji Subhash Marg, Rudrapur, U.S.Nagar, 263153