This presentation is about an article on Samsung which was published in brand equity. It includes their biggest innovation, biggest challenge and the biggest lesson learned.
2. • Samsung is a south Korean conglomerate.
• Worlds largest producers of electronic devices.
Many upheavals notwithstanding Samsung Mobiles continues
to rank in the Top 5. What has been the magic chip?
3. Biggest Innovation
• Samsung Pay is a mobile payment and digital wallet
service by Samsung Electronics.
• That lets users make payments using compatible
phones and other Samsung-produced devices.
• Samsung Pay launched in March 2017.
• Global product.
• It was well-timed with the demonetization
announcement.
• Ramped up to 40 lakh active users.
4. • The company, in its 22nd year of being in India.
• Launching the ‘Make for India’ product innovations.
• Future facing innovations ranging from:-
Internet of Things (IoT)
5G mobile networks
artificial intelligence (AI)
autonomous driving and
connected car technologies.
5. • Brand’s strategy of giving emphasis to softer elements
like customer service.
• Customer Service Vans campaign.
6. • It has topped the YouTube ads leader board for 2017 with 150 million
views globally.
• “More than a campaign it is a perennial brand promise that we are
making.”
• For example 535 service vans cover 600 talukas across the country
with a spread from Leh to Kanyakumari and everything in between, to
ensure that the consumers in the rural areas are served well.
7. The Biggest Challenge
• For a tech-led brand, fear of obsolescence is possibly the biggest
challenge.
• “The biggest challenge has been to keep up with the changing and
evolving needs of discerning consumers in today’s technology space.”
The Biggest Lesson Learnt
• Stay focused on the consumer and keep innovating for them. The rest
will fall in place.