10 concepts that the Head of School might share with the entire school culture in order to create more shared understanding, shared vision, and shared leadership. Concepts focus in the area of customer, communication, and organizational culture. Presented at National Association of Independent Schools Annual Conference, Chicago 2009

2. A school is an integrated system

3. #! # 1

4. Service Provider Consumer Customer

5. Service Provider Student Parent

6. Service Provider Student Parent Merged during Early Childhood

7. Maslow’s Hierarchy of Needs

8. #! # 2

9. Service Provider Consumer Customer

10. Service Provider Student Parent

11. #! # 3

13. #! # 4

17. #! # 5

18. Best Product Best Process

19. Transformative

20. Best Product Best Process Transformative 1. 1. 1. Or Here? 2. 2. Here? 2. 3. 3. 3. 4. 5. 6. 7. 8. 9. Here? Choose and Go

21. #! # 6

23. “ Stories create the emotional context people need to locate themselves in a larger experience.” -- Scott Bedbury, The Brand New World “ A good storyteller can paint a compelling future that employees find motivating. When this works, you can hear your people saying, ‘How can I help to get us there?’. . . Your mission should feel like a natural extension of who you are.” -- Chip Conley, Joie de Vivre Hotel Group “ Stories are important cognitive events, for they encapsulate, into one compact package, information, knowledge, context, and emotion.” -- Don Norman, Things That Make Us Smart “ Companies will thrive on the basis of their stories and myths. Companies will need to understand that their products are less important than their stories.” -- Rolf Jenson, Copenhagen Institute for Future Studies

24. The Sacred Bundle Creation story Emblemic victory stories/Hero stories What-we-learned-in-defeat stories Performance stories / Striving to Improve stories. Fundamental-nature-of-the-problem The Profane Bundle We recommend: Andy Goodman Storytelling i-School

25. #! # 7

26. Push / Pull Leadership: Taiwanese Garbage Pick-up

27. The “Pull Leadership” Manifesto by Stever Robbins - Create organizational systems that people want to join - Make is possible for everyone in the system to succeed - Model what you want others to become (learning / EQ) - Create understanding that everyone is a steward of the mission - Actively shape and manage the organizational culture

28. © 2008 Reverb Consulting

29. #! # 8

30. Wanted for the 21st century workforce: Resilient, independent learners who have flexible skills and competencies, work well in teams and can lead themselves and others to perform up to and beyond their potential.

33. The key to success in any organization is having employees continue to learn and grow, yet too often this is not a priority for leaders…Strangely and sadly, this lack of appreciation and understanding about the importance of adult learning is true even in education. If any setting should evince learning among employees, it is schools , yet often they don’t. - Thomas Hoerr, Leading an Independent School

36. #! # 9

40. # # 10

43. Lagniappe (Something given by way of good measure)

44. “ JUST IN TIME” THINKING

46. © Reverb Consulting 116 ½ South Front Street Memphis, TN 38103 Jamie Baker 901 337-0525 [email_address] My blog: reverbconsulting.com Please subscribe!