Presentation given by Patrick Waûters on how New World of Work (het Nieuwe Werken) impacts the role of the Facility Manager

1. Impact of the NWOW on
the Facility Manager
Thursday, April 28th 2011
Microsoft

2. Impact of the Facility
Manager on the NWOW
Thursday, April 28th 2011
Microsoft

3. AOS Studley – Our Solutions
REAL ESTATE SERVICES
 We search the optimal building and acquire it at the best conditions.
WORKPLACE STRATEGY
 We design an efficient work environment that matches your strategy,
activities, culture and values.
PROJECT MANAGEMENT
 We manage the construction or fit out of your new work environment.
FACILITY MANAGEMENT CONSULTING
 We improve the facility services for the building occupiers.
28.04.2011 - Impact of the Facility Manager on the NWOW 3

4. My definition of the NWOW
TRADITIONAL NWOW
I work at I work from
the office anywhere
from 9 to 5. at anytime.
28.04.2011 - Impact of the Facility Manager on the NWOW 4

5. Agenda
1 How should I start?
2 What could change within RE/FM?
3 What may change in my job?
Orange, UK
28.04.2011 - Impact of the Facility Manager on the NWOW 5

6. 28.04.2011 - Impact of the Facility Manager on the NWOW 6

7. Focus on scope which brings benefits to your company
Less costs, facilities
Better work, productivity
More sustainable operations
Higher staff satisfaction, retention
28.04.2011 - Impact of the Facility Manager on the NWOW 7

8. Liaise with concerned departments
FM
FIN ICT
Common
project
HR …
28.04.2011 - Impact of the Facility Manager on the NWOW 8

9. Sell the project
1. Agree on common project scope and objectives
2. Define/Calculate benefits and costs
3. Propose project approach and planning
4. Obtain sponsorship from management
5. Implement, trace results
28.04.2011 - Impact of the Facility Manager on the NWOW 9

10. Agenda
1 How should I start?
What could change within
2
RE/FM?
3 What may change in my job?
ADM, Switzerland
28.04.2011 - Impact of the Facility Manager on the NWOW 10

11. Equip workplaces in the office for the NWOW
Traditional workplace NWOW workplace
 1 person, 1 desk  Desk sharing
 Function, title based workplace  Activity based workplace
 Dedicated phone  Unified communications
 Personal cupboard with documents  Common (digital) storage
 Regular cleaning  Install full “clean desk policy” (e.g. lunch)
 Frequent “full” move  Flexible, preferred area
 Traditional office culture  Change working culture
 Static: Occupier keeps “his/her place”  Dynamic: FM keeps the NWOW active
28.04.2011 - Impact of the Facility Manager on the NWOW 11

12. The office becomes a meeting place
 Need for meeting places will raise
 Formal meeting rooms
 Informal meeting areas
 Foresee enough adequate meeting spaces
 Foresee more informal meeting points (coffee corner,
entrance hall, company restaurant…)
 Install (mainly smaller) additional meeting rooms
 Consider “satellite meeting points” (e.g. hotel lobby,
I work where I am, road restaurant, flexible meeting places)
I meet at the office!  Improve acoustics
 Foresee (more) concentration bubbles
28.04.2011 - Impact of the Facility Manager on the NWOW 12

13. Create new communication opportunities
 Formal team meetings
 “Fixed time at the office”
 Remote meeting facilities (e.g. chat, telephone conference, video conferencing…)
 Define policy/procedures
 Supply and install required technology
 Consider efficiency
 Fulfill security conditions
 Train staff on technology and procedure
 (More) (Frequent) Staff events
28.04.2011 - Impact of the Facility Manager on the NWOW 13

14. Foresee an adequate workplace at home
 Decide on level of involvement
 Minimal contribution from company (e.g. laptop, VPN)
 Limited cost coverage
 Supply (basic/full) set of tools, furniture
 Main requirements
 Good communication lines (phone, internet)
 Access to mail, files, archive
 Install a performant portal
 Backup and synchronization tools
 Specific security and safety precautions
 Remote access (for working “in the field”)
 Remember, this applies for all “third places” !!!
28.04.2011 - Impact of the Facility Manager on the NWOW 14

15. Agenda
1 How should I start?
2 What could change within RE/FM?
3 What may change in my job?
Mondadori, France
28.04.2011 - Impact of the Facility Manager on the NWOW 15

16. It’s all in the mind
I deliver facility services in the office,
now I facilitate activities everywhere !
 From budget manager to transformation driver
 From policy maker to agile enabler
 From FM to integrated workspace management
 From fleet management to mobility
 From building/space focus to people focus
28.04.2011 - Impact of the Facility Manager on the NWOW 16

17. Major changes within different domains
 Define the limits of …
 Anywhere
 Anytime
 Anyhow
 Real Estate
 The office becomes a “talking building” (“landmark”).
 You will manage less space in the office (-10%).
 You will supply workplaces everywhere (decentralized).
 Fit out
 Many different types of areas instead of standard offices
 Home workplace
 Facility services
 More custom made requires more clients interaction
 Manage complexity and agility
 Align service supply and demand/occupancy
 Less (internal) moves
 Higher demands on security, cleaning, catering (e.g. 24/7)
28.04.2011 - Impact of the Facility Manager on the NWOW 17

18. Conclusion
Vision is the
art to see
what is
invisible
to others.”
28.04.2011 - Impact of the Facility Manager on the NWOW 18

19. Thank you
Questions & answers
Bristol Myers, France
28.04.2011 - Impact of the Facility Manager on the NWOW 19

20. Contacts
AOS Studley
Avenue Charles Schallerlaan 54
1160 Bruxelles
Tel: +32 2 775 95 11
Fax: +32 2 775 96 00
www.aosgroup.com
Patrick Waûters
Email: p.wauters@aos-studley.be
Mobile: +32 477 608 123
28.04.2011 - Impact of the Facility Manager on the NWOW 20